Quick and explained the issues and charged decent amount…read more Would recommend and call again

They came and were super fast and professional. Got everything sorted out for us and even showed…read morehow the previous install was not done properly.

I called about a problem we were having with water backing up from the sink into the tub. Danni…read morecame and explained that what we needed was hydro-cleaning of the drain. She said they don't offer that service but explained exactly why we needed it. That information, which no other plumber had ever mentioned, was extremely helpful. We did what she recommended and it worked beautifully. To my great surprise there was no charge for the call and all the wonderful information that Danni provided.

We've used Donovan several times and have had a great experience each time. Small and medium jobs,…read morealways done quickly and professionally. Will use again for sure! (hopefully not too soon, as plumbing is best when you don't have to think about it!)

We requested the service via Costco. We were visited by Brian Hull (sales) and he went through some…read moreof the features of their (RO) water purification system and also tested the water from our tap, and refrigerator. We compared it against the distilled water that we had and the results were appalling. Installation was scheduled and their technician Adam Marjason completed the installation in less than 2 hrs. He is organized, knowledgeable and communicated the instructions of the RO systems to us. He answered all our questions post installation and practically went through the dos and the don'ts of the system. I will update this review in an event of any issues (if any) and how it was handled. But until then, overall we have good experience right from the start.

Overpriced. I was able to get a better system installed for almost half the price. They also…read moredramatically overestimated the level of hardness of the water

Father above is still happy? Father above has been in a memory care facility since immediately…read moreafter his interaction with this company. You've had no contact with father above OTHER THAN TO PLACE A LEIN ON HIS PROPERTY FOR FAILURE TO PAY. A truly disgusting company and a horrible way to treat the seniors in the community. This company is predatory and took full advantage of my father.

Called liberty pure for lost water pressure in second floor of home on a well pump. "Plumber" came…read moreout the next day looked around downstairs talked to my fiancé on the first floor checked the kitchen faucet pressure and left. I got home called them back after going upstairs where the issue was and let them know it still was not fixed. Another day goes by with no water pressure on our second level, a different guy comes out. Plumber this time, finds the issue a main ball valve not opening all the way and changed our filters. Gave me invoice and i paid in full at this point 8/10 experience but i was still happy. Even asked him to give me a estimate for a water softener system in the future when we remodel the basement which he did. Then he tells me he does not have the correct 3/4" main ball valve on his truck and he would have to come back to install it, no problem. Days go by so i call the office and explain the issue was fixed but i was left with no main shutoff valve for my well she tells me no its fine just cut off the well pump breaker if i ever need to kill "water pressure to home".. No, i want a main valve installed. She insists on saying they will install it IF i have them install the water softener system. I explain thats not going to happen anytime soon i need a main valve installed . She then sends another "plumber" out and he installs a cpvc SHARK BITE ball valve instead of the threaded main valve that they removed. I was charged again for another service call fee and materials. When I refused to pay the service call fee because no real plumber installs a shark bite valve that spins around on the cpvc they then had a lawyer send me a threatening letter for $230 Invoice is paid now i will share my experience on all platforms.

Always fantastic service and fair pricing. Recently had the water conditioner serviced and a quote…read moreon a filter install.

Competent and honest service; fair prices and friendly staff. If you need work on a domestic or…read moresmall commercial water system in central Maryland, there probably is none better. They have been serving our water conditioning needs for years.

I will never recommend this service. While putting in water softner the water line was cut without…read morecutting the water off. This shot water into my furnace completly destroying it. this company wants to pay for parts. My furnace was in perfect shape with every check up done since since purchase. Furnace is $5600 replacement. Heating company said parts would be over $3400. yesterday while pulling the heat air unit they found the wire harness fried also and several other parts destroyed that they can not replace. I believe they should take responsibility for their error. As of yet we have no settlement. I expect them to pay for the furnace air unit which they destroyed. It would be the only right thing to do.

Very pleased with our experience with Terry and his team...from initial phone call, through visit…read moreto provide estimate and do water test, all the way through scheduling and installation. You can easily tell that the work product and customer satisfaction matters to him and that says a lot about a company. The team was well prepared and meticulous while being efficient during the installation process, including a nice cleanup job. It looked like they were never there other than the new equipment up and running well! I made lots of calls and inquiries trying to find the right fit for our needs, and I'm very pleased with our decision to select Pure Water Pure Air. Highly recommend!

Have property in Great Cacapon, WV and was looking to get a well installed. As I always do,…read moreattempted to get two estimates. One of these estimates was via Mark from B.W. Smith Well Drilling. Mark showed up on time and was very thorough in walking my property and going over options. The other contractor stood me up two times! Keep in mind, I drive 3 hours to meet people. Once we got the permit in hand, I scheduled the drilling with Chris. He was up front and told me the lead time, which ended up being less then two weeks. On the day of the installation, Mark and Chris showed up exactly when they said' they be there! The were both very down to earth and professional while walking the property and analyzing how to setup their rigs. During the installation, I talked to Chris and Mark and explained to them that I never got to watch a well being drilled. The guys were very accommodating, they stopped work and would explain to me what they were doing, the challenges, etc. Mark even took time to explain when he uses certain supplies and how the other contractors will use cheaper supplies to pad their profits. At the end of the day, the guys knocked this 180' well installation out of the park! It couldn't have went any better and I couldn't have had two nicer guys. If you want down to earth, hard working and honest contractors with integrity, then call B.W. Smith and tell them I set you!

These guys just drilled us a new well. My hubs has experience in the field and was blown away but…read morethe professionalism, teamwork, preparedness, stream lined process and execution. Highly recommend them.

So happy we called them!!…read more We lost water suddenly on a Friday night (of course) and we have horses so it was important to get fixed asap. We called R&G first thing Saturday morning. They answered and assured us they'd be out asap. Calvin and Derek showed up and immediately went to work and had us up and running within a couple hours. The guys were great, explained everything clearly and did a great job. Will be telling all our friends and neighbors about R&G.

This business is given a 1 star due to their lack of professionalism and courtesy to their…read morecustomers. On July 14th a lightning strike rendered my well inoperable and I promptly called R & G water services. The next day "Rocky" and a co worker came to my house & replaced the box in the basement. I was told as long as the well head was undamaged, my water would be restored. Over the next 2 days my water continued to go in and out, so I called Rick, the owner of this business again. I was assured it was simply a matter of the bladder needing recalibrated. Someone came, "fixed it" and left - yet within the same day the water AGAIN went out. I called Rick, and did not receive a call till the following day despite urgent circumstances, and was told my NEW BUILD house needed a $1100 water reserve system that had never been needed before the lightning strike. Being charged $3900 for a box in my basement, I called my builder, and my builder assured me there was no need for such a water reserve. I called Liberty Pure water services, and I was assured no such system was needed as well. I was also told the type of box R & G installed in the basement would eventually burn out my well head due to the improper demand & calibration of the system. I called Rick and told him I was uncomfortable with the notion of installing a water reserve system never previously needed in the house, and was immediately met with contempt. I said I would return the box they had installed and pay them for their labor, despite Rick's unprofessional conduct. I had Liberty Pure come, uninstall the box in my basement, and install another system. Immediately my water was fully restored (and I have had NO FURTHER issues for 3 weeks). I called the office of R & G to pick up the pump, and I was left with the original invoice of $3900 despite returning the pump to them. I called 3 times over the course of 8 days to get a labor invoice, and until August 7th, received nothing. I was given an invoice of $635. At the bottom of the invoice was cited "labor & 3 trips to customers house". The 2nd trip to my house was to fix THEIR error, and the 3rd was to simply pick up a pump off my front porch. I reached out to the office to explain my dissatisfaction at such a charge and was told Rick would call me back the next day, which I never received a call. I texted Rick personally and was never acknowledged. I did not want to leave a review, but Rick has shown no desire to communicate or rectify issues with his customer. If I could give this company 0 stars I would.