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TL;DR: I was asked to move a heavy flat cart loaded with three long bags of potting soil with a…read morelong shovel to another register. When I said, "I don't want to go to the next register. I want to check out here," no one offered to help. Instead, the cashier at the first register told me I was being rude and then refused to check us out, turning what should have been a routine checkout into an embarrassing public scene that ultimately ended with a manager checking us out. My mother has been shopping at McLendon's in Woodinville for decades and was taken aback by the way we were treated. We had already spent most of the day buying gardening supplies and had loaded and unloaded heavy items before coming to McLendon's for a few more things. We ended up with two carts, including a heavy flat cart carrying three long bags of potting soil with a long shovel balanced across the top. It wasn't just heavy--it was awkward to maneuver, especially around tight corners. At checkout, I was directed to another register. I started to move the cart, but the cashier was facing a different aisle and said he couldn't scan the bags from where he was. It quickly became apparent that I would have to maneuver the cart around a very tight corner by myself while keeping the load balanced. The other option was to back up and come around another way, which would have required moving my mother and her cart. My mother has neuropathy in her feet and is very unsteady, so neither option was practical. The cashier did not offer to help move the cart, reposition himself, or assist with the bags in any way. I went back to the first register and said, "I want to check out here." She again told me I needed to move to the next register. I said, with admittedly some tired exasperation, "I don't want to. I want to check out here." After I said that, the woman at the first register very loudly told me I was being rude. I asked, "Are you going to check us out?" She simply stood there for a time without responding. My mother, who is 80 years old, had been standing there watching the entire interaction. She even said to her, "Isn't the customer always right?" By that point, the exchange had drawn the attention of another customer, who inserted himself into the situation and began insulting me. Finally, after being loudly lectured, the cashier said she would have to get her manager, waved her hands in the air, said, "I can't do this," and left to get him. The volume of her voice and her visible anger quickly drew the attention of several customers, turning what should have been a routine checkout into an embarrassing public scene. The manager ultimately came over and checked us out. He, in stark contrast to her, was very nice. He looked to see if my mom had any coupons on file, then asked another employee to help load the soil into my car. What disappointed me most was how quickly this escalated. If either employee had simply offered to help with the cart, the entire situation could have been resolved in less than a minute. We had two carts that were part of the same purchase--one my mother was pushing and one I was pushing. Instead of asking us to move both carts, it would have been far easier to let the customer behind us proceed to the next register. I understand that stores have procedures, but good customer service also means recognizing when a customer is dealing with heavy, awkward merchandise and offering assistance. I sincerely hope management will use this as an opportunity to remind employees that a calm, solution-oriented approach--and a willingness to help a customer with a heavy load--can make all the difference. 7-6-26 Edit: After taking some time to reflect on what happened, I've updated this review to clarify the sequence of events. My mother remains just as upset as I am about the way we were treated. She would welcome the opportunity to speak with management if they would like to discuss what happened. We would genuinely like to feel comfortable shopping at McLendon's again, but that will depend on how this situation is handled.

Sadly Lloyd is no longer a manager at the store. He was a great manager that knew everything there…read morewas to know about mowers, edgers, etc. Not a pushy salesman, but rather very informative and helpful, personable and pleasant. I learned this location is a corporate Ace, not a local neighborhood one, which explains the inattentive sales staff (smug older white haired woman in the paint section in particular) & grumpy assistant manager. Totally lame & never going back. No concept of customer service.

Amazing selection and great customer service by the team of dedicated employees at the Lake Forest…read morePark store.

Great location! The people who work here are helpful and easy to talk to. The garden center always…read morehas great things to find and buy.

Stopping by The Home Depot in Bothell today, Friday 17 November 2023, a little before 10:00 a.m. I…read morefound a busy parking lot. Going with a spot a little up in one aisle, I parked my car and made my way inside. The entrance doors and exit doors were clearly marked and moderate speed in sliding. Once inside the door, I found my way towards the outdoor section. The last aisle before the door to the outdoor items housed outdoors looked like it had some outdoors-related items, so I turned. Looking over the offerings I found food for birds and squirrels, but not the ear corn straight away. A couple of workers in the aisle asked if I needed help finding anything and I asked if they had ear corn. One directed me to the exact bin. Very helpful. There were three bags left! I had checked ahead online the day before and they had five, I was so happy they had not sold out already. Opting to leave one of the bags for someone else, I grabbed two of the remaining bags. Making my way to the self checkout area, I found it to be well marked and easy to spot. The line was shorter and was not slow moving. The workers at the check out area were also friendly. Checking out was straightforward and they had a hand held scanner for scanning the item barcodes. Payment went without incident as well. All around a good/enjoyable shopping experience.

The staff at Clearview True Value Hardware are consistently outstanding. They are always helpful,…read moreknowledgeable, and provide excellent customer service. Their propane refill pricing is also one of the best around at just 2.99 per gallon. I bring all eight of my propane tanks here, which I use for my three outdoor heaters, Blackstone, and gas BBQ, and the team is friendly and efficient every time. It is the only place I trust for propane refills.

I love this little hardware store. I always stop here to see if they have what I need before…read moreheading to the big box store where you wander around with staff that know next to nothing. At Clearview true value the staff are always so helpful and informative. Customer service just Like we used to have years ago.

Dunn Lumber is still going strong after its big remodel a few years ago. It's way more geared…read moretoward the residential (non-commercial) customer than it was a while back. I go there all the time for plumbing parts, electrical, trim, paint, and other home improvement basics. Yes, it's more expensive than Home Depot, but that's reality. I have no problem with this. If I want cheap, I'll make the freeway trek to Bothell. I'm happy to pay a bit extra for the convenience of having Dunn Lumber in Kirkland instead of yet another Kirkland condominium block. Dunn can improve by getting rid of the space-wasting Mothership in the center. It may be necessary to address the needs of tradespeople in the mornings. But the rest of the day, it's just wasting space.

The worst customer service I've ever experienced anywhere I've ever been not even a hello. I don't…read morehave anything you're looking for for plumbing supplies recommended me to a different supply store

Excellent customer service! Curtis is always very helpful. Whether we're purchasing nails or…read morerepairing our fence tools, it's always a great all-around experience. Highly recommend!

I am going to say that this company is Absolutely Awesome! They deliver supplies to me, they search…read morefor products my company is in need of and just wanted to pass the word. Thanks, Jimmie

I am a person who goes to the hardware store, makes hardware and tool purchases or uses tools…read morehardware three times a week and all year long. I was extremely disappointed with Ferguson waterworks. I was doing a project that involved two of the products that they sell there. I was using a personal truck. I was told over the phone that I would be able to purchase what I needed without pre-ordering and no delay as long as I came in to the store. When I got there I was greeted by a somewhat hostile sales person who completely disagreed with everything I was told over the phone. He started in right away saying that the products I was guaranteed "were not available and that they do not carry landscaping cloth or the item made from plastic" to protect the underground waterway. That my whole plan was useless because his Iron pipe was $600 a foot that day and that was the only alternative to the design. I was told over the phone that they had plenty of landscaping cloth and that the plastic forms I was looking for were not a problem either. The man seemed to have no time for the promises made over the phone and sent me away without even having me inside or to look at the available products that they do sell here. This ended up costing me quite a bit because I drove nearly 25 miles out of my way and also delayed the project by nearly two weeks. main point: does not do what promised over phone, awkward and somewhat hostile personnel on site

From the owner: For after-hours emergency, will call and/or commercial water heater full service delivery, please…read morecall (800) 217-9480. Ferguson Waterworks delivers quality products and innovative solutions across the water, sanitary sewer and stormwater management industries. As one of the nation's largest waterworks supply companies, Ferguson puts your needs first. Everyday, public and private water sewer authorities, utility contractors, public works/line contractors and heavy highway contractors count on Ferguson because of our world-class service. Visit your local Ferguson Waterworks in Woodinville, WA.

Tacoma Screw is always a lifesaver! Thank you! They always have great customer service and seem to…read morehave any rare screw you can't find anywhere else.

Lots of parking. Very helpful staff. Great inventory. Prices are very fair. Easy to find, right off…read more405