If I could give zero stars I would. I am trying to cancel my service. It has taken over 2 hours and is still not resolved. I have spoken with 3 different agents, all of whom gave me different phone numbers to contact to resolve my issue. None of these numbers worked, and they the current agent told me that they will do anything to keep their customers. I guess by giving the customer other phone numbers that are not useful and keeping them on the phone for hours, making it impossible to cancel is the way they keep their customer base. My advice, keep far away from this company. read more

HORRIBLE customer service. I was on hold for over 3 hours, then the last time they transferred me, she says your phone will work after 7 pm thank you good bye. Unreal. I asked for basic service which evidently does not mean you can call out to all 928 area codes. This is THE worst customer service I have ever experienced. I also told them my name was not showing up correctly on the people I'm calling. They asked how long has this been going on. I thought well gee I never call myself so probably 10 years!!! Geez..... Still not. fixed and I am ready to disconnect my land line. I mean seriously ...... read more

Mediocre signal service with frequent blank spots, but somehow acceptable, because of the reasonable pricing. What I find totally unacceptable is their 30% fine if your payment is a day or two late. This is a daylight robbery. I can't believe they get away with it. read more

They are awful, I signed up for low income pricing I was approved but now they are denying me read more

I was paying my Direct TV bill through CenturyLink billing. When I cancelled CenturyLink in December 2024 I ended up with an overpayment of $190. I have tried for 6 months to get my refund and all they say is wait 30 to 60 days. When I finally decided they had lied to me long enough I filed a complaint with the FCC and they are nearing the end of their 30 days to respond and continue to ignore me. If you have their service cancel as fast as you can before they rip you off read more

Their customer service is basically nonexistent! You can rarely speak to an agent and when you do they can't give you accurate information. It is truly ridiculous! read more

If there was a possibility to give zero stars that's what you would get Centurylink. For 4 1/2 years this has been the only potential internet provider for our home. During that time, they have told us one thing and done another at least 3 times, 2 modems we got from them cropped out, we went around in circles with them with each modem issue as they always initially state that it can't be the modem even without testing it. We complained and complained about the second one (brand new modem) that we purchased constantly going offline. They insisted it wasn't the modem until 2 weeks after the warranty was done then suddenly it was the modem. After much ranting and raving on my part and my husband's part they finally agreed to honor the warranty. Now... on Saturday, apparently there was a major outage. No notification to their customers, no answer at their 24 hour number, just a message to tell us to go to a particular link on their flipping website. The link didn't work, the website isn't optimized for mobile devices so trying to navigate there is like stabbing your self in the eye with a fork. I learned from a neighbor that there was a major outage while would be back up atriums 5:00 PM on Saturday. Well, it's Monday. It came up for a little while yesterday afternoon and it's down again this AM. I sent a note via their Facebook business page (calmer than I am now) to find out what on earth is going on. You know what they said? Wait for it... "Oh, that is frustrating" that's what I got. Tried calling again, cannot speak with a human just a note telling me that the last four of my social us WRONG and that I'm in an area of an outage. Well thank you Centurylink I didn't know that. Poor, poor, poor communication. read more

If there was a zero star I would put that customer service is dog shit , connection speed is even worse only way it's ever good is if you right next to a tower , it's only good if it's your only option never recommended (ESPECIALLY IF YOU HAVE GAMER CHILDREN) MAX speed is 100mbps in city which is decent but never get it if you live even 10 minutes away from the tower/building read more

We have been with Centurylink for over six years and have received nothing but problems. The last two weeks we were completely unable to obtain access to the internet, so we cancelled, or so we thought. When we returned to California we were able to get online (with AT&T) and found out that the company had not only NOT cancelled our service but was billing us for an ADDITIONAL month! We have tried to resolve this with numerous heavily-accented Customer Service representatives without success. Our account is on autopay and they are STILL billing us for service we have not been able to receive! Our recommendation to prospective Centurylink customers is to find a reliable internet source. Current customers should CANCEL AUTOPAY, lest they find themselves UNABLE to cancel when their service turns sour! read more

Most people complain about internet and TV providers. Honestly until now the worst I could say about any previous providers was that they were mediocre. Until NOW. CenturyLink was the worst service I've ever experienced by a broadband provider, and our needs were exceedingly easy to meet. We already have fast broadband from Sparklight but wanted a backup to avoid outages, and also basic phone service as an emergency measure for our son who is special needs. The best speed they could offer on DSL internet for us was only 6Mbps because of our location. Very slow but acceptable as a backup. Getting that up and running was a little messy because the modem they shipped to us apparently "doesn't work on this segment of the network". The repair guy got us working though with a different model. Once the Internet connection was working I called to add the phone service. I was informed that because of HOW I had ordered the Internet service (from their website) I had a "prepaid account" and phone service could NOT be added to it. If I wanted phone I'd have to have a separate account and would end up paying about $30-$40 more per month than if I had a "regular" account. I learned this after my THIRD attempt to speak with them. On the first call the woman spoke with such a soft and tiny voice that I could barely hear her, and on the second call they disconnected the line in the middle of talking to an agent. I had NEVER been informed that I couldn't add phone service and in fact had specifically ASKED about adding phone on two separate calls on previous days! To fix this I would have had to ship the modem back to them and start all over again, re-ordering the services via a phone call. I couldn't believe this and asked for her supervisor, which she would not do. At that point I was DONE with them and cancelled everything. read more

I signed up with CenturyLink in 2012 in Humboldt AZ. For the past year I've used them in Prescott. Once I upgraded to the 12-15 mbps in Humboldt (upgrade was $4 per month), the service was flawless. Download speed was always near the promised 15mbps. In Prescott my download speed is usually just 11; this past week service was terrible with less than 1mbps. Last night the Tampa Bay vs Dallas game had 6 minutes to go when the line went dead. So, today I looked at other services available in Prescott. They all seem worse than Centurylink. There are only two cities in Arizona where they (for a price) provide true high speed service for residences: Phoenix and Tucson. Until the Feds demand high standards for broadband---and for everybody!--the USA will remain having one of the slowest internet structures in the world. When compared with Europe, we are pathetic---plus theirs is cheaper. Prescott has a long way to go. I'll stick with the devil I know. read more

Useless customer service. Lied about visiting the house to fix an issue we complained multiple times about. Switching to optimum.

Since the first Monsoons of 2021 began our wired phone line service in Prescott, Arizona 86303 has been very problematic. When the high quality repair-techs come out the repair's have been quickly completed,,, unfortunately CenturyLink's lines phone-lines are 60 years old & require replacement. Are there any Federal Programs that would fund the upgrade of our aged telephone infrastructure & help CenturyLink upgrade its' services? read more

I would have selected a negative 4 stars for CenturyLink; except for the last representative I spoke with deserved all 5 stars. They are the worst company, their customer service is terrible and they continually transfer you from one representative to another to another to another. They ask for the same information each time, and each time they advise they cannot help me with the business billing questions I have, then they transfer me again. And as I was again on hold, waiting for the representative, for business billing to answer so I can resolve questions I have, I was disconnected and had to call back? Yep. . .CenturyLink has gone from bad to worse. . .and they have no interest in improving by the list of bad reviews they have. Finally, I was able to speak with Devion, in Business Billing. Within 2 minutes, my concerns were taken care of, and while on the phone Devion sent me the link I needed to set up auto-pay (which I had set up with another representative on 08/25/2023). This time, I received a confirmation and the account is now on auto-pilot. Thank you Devion. . .You deserve 5 Stars!!!! read more

Century link I think proves itself in an area where choices are slim. None of it is "great", but I can say that Centurylink has its down, but it works. Expect service to "drop on friday and fixed by monday" but their response time and solutions are markedly better than the others. Best of the worst I guess... read more

CenturyLink came to install a modem for my roommate. They disabled my Lifeline alert system and our landline. The modem never worked. Disabling a Lifeline is reckless. read more

I'm not sure what is going on with the bad service from Centurylink on Sedona. This is a time when we don't have to settle for bad service with other providers available. The call centers are no help and you can not get a return call from a supervisor or manager on request. I hope others will cancel their service too, realizing we don't have to pay for bad service when other companies are available. Move to other providers. Centurylink should become the next company to start see that we don't have to put up with bad service practices. read more

I signed up for $45 a month internet several years ago. I was having modem problems so I ordered a new one 1-20-23. I tried cancelling the next day because a family member gave me one. I called them told them to cancel I returned ups on 1-27-23. Per UPS log it was signed for by Joyce on 1-31-23. I was never credited. It took 3 months and countless phone calls for them to finally issue credit and they don't credit your checking account, no you have to keep it on your bill. So for a few months the charge has been correct. Now I pulled July statement up and I was charged $150 for an unreturned modem. WHAT???? Now I have to deal with this all over again. I have bills to pay and need that $150 , unfortunately they won't credit my checking account, which they should, they will just credit the bill and will carry a credit balance for 3 months. I want more than $150 at this point, every time I have to call them takes minutes away from my phone and I have to pay for more. Has caused stress, anger and money. Calling their customer service line is horrible, most of the time you can't understand the person on the other line. This company needs a complete overhaul. Or be closed down. read more

UPDATE 2021-07-01- This just in- They appear to have dropped my call to their customer care department, whether intentionally or unintentionally, after about 25 minutes of my being on hold listening to their silliness on prerecorded insincere-sounding messages. The music on hold, however, wasn't too bad. I get a lot of goofy nonsense happening with my phone systems and I'm _beyond_ tired of it. read more

Use Suddenlink instead. Sales will promise the moon. Beware. We were new to town and unaware that the house we bought did not have phone jacks or DSL capability. Sales had promised a "risk free no cost" trial period. When I called to cancel, the young man was incredibly rude and tried to charge me fees. DO NOT use this company. Really horrid experience. read more

I slammed CenturyLink for the poor service I received last fall. So I didn't pay the last bill. Of course they sent a bunch of threatening letters. I called a couple times to negotiate but didn't get anywhere. So I accepted i was going to have a credit impact and have to fight this. Low and behold I get a call from a relatively high level person who had seen my reviews and BBB report called me. We talked, he apologized for the poor service I had received and excused the last bill noting that I had been a good customer for many years . Thank you CenturyLink for acknowledging what i went through. I cannot give you five stars because of what happened but I can acknowledge that you did try to right the situation. Thank you read more

Worst internet in northern Arizona. I have had a temporary line ran to my house for over 4 years over a fence to the house. No one care about customer service anymore. Constant buffering. Like I said worst company ever. Then they will try to tell you "it must be your house wiring ". Wrong plugged straight into their box on the house. Pre house wiring. And still only 1mbps then nothing. Worst internet telephone company in Arizona read more

Century link doesn't have the best internet service in cordes lakes, AZ but it is the only choice. So although the internet service is not good the tech they send to this area "Tom" is the best representative a company could ask for - knowledge, efficient, kind, patient. The customer help desk you call to get service could learn a lot from him. Give the man a raise! read more

I have CenturyLink for my hard line phone service. This company is terrible! I spoke to 5 people plus an online chat person and no one was able to resolve my issue. All they could tell me was that I had long distance service. Never mind I kept telling them I could not make an international call. Gaah!! I am cancelling them as soon as I can. read more

I wanted my landline back and requested long distance and it was not working so I have spent at least 2.5 hours trying to get through the ridiculous robots that I keep getting transferred too. I even called the repair and finally got a guy who tried to be helpful, and he transferred me back to the robots. CenturyLink management obviously does not want to hire real people to give good service. Disgusting. read more

Well things just get worse with these guys! Now suddenly without warning my special exports and my bill doubled! I call in and they of course find another special without landline this time and lower my bill. But I still must pay the doubled bill that is current. These guys need some good old fashioned competition that will kick their butts! Anyone have any better options?! read more

Wow look at all the 1 stars LOL I tried to start service because I'm moving to Prescott Valley in a week and the girl told me that she couldn't sign me up because my address wasn't in the computer ????? The girl told me to call back tomorrow because she can not put my address in the computer herself REALLY? I told her I'm working and busy she told me she couldn't help me at all what a retard !!!!! If they can't even sign you up I'm sure they must really be screwed up to fix things huh......stay away from these dummies read more

VERY Slow internet speed, you would think a company this size would make improvements. Frustrating service, would not recommend!!

The worst internet service I have ever had. The signal is on and off all the time. Most people are happier with Cable One internet in the Prescott area. read more

This company will give you b.s. about no contracts in all advertising. But it is just that b.s. I changed recently and found yes they locked me into a contract. They also screwed up my last name and at every turn of trying to correct it tried to charge me a fee to change info they screwed up. I fought this and got it off but never should have had to fight it in the first place, read more

I am in Cottonwood, AZ - not Prescott. Since this business took over Qwest, I have had nothing but complications and trouble! Trying to get decent service is like pulling teeth. I can barely get 2 megs of service and they claim I have 5. I am paying for the Linebacker and can't even get them here to check my line. We seriously need another phone company in this area. read more

Between Cable One and Century Link, Century Link is better, but that's not saying much. I was on the phone for 45 minutes on Sunday attempting to get a mistake I made in inputting my checking account number and paying my bill. At the end of the 45 minutes, I got a message that said they were having trouble, goodbye. I was promised a $50 credit or debit card when I signed up on June 25, it is August 3 and I still haven't received it. Today I called twice in an effort to get someone who could cancel that payment and resubmit it with the correct checking account number. After 15 minutes on hold, I got someone who could do that, but then wanted to charge me $4 for making the payment through him. I told him to GO TO HELL and hung up. I'll go back on line and go through all their garbage once more to make the payment. Oh, where is ATT when you need them????? read more

Trust me a nightmare! There is not a single person there that cares about customer service. Don't even think if your face to face they're going to look at you. They know how bad the service that they sell is. read more

Your services are so slow, it took me more time loading today then it did to do my actual homework. Only reason I have you, is because Cable One doesn't service here. Plus, not to mention our bill has been almost double of the price you quoted us at. You guys are the biggest joke. read more

Where do I begin. First of all they are not truthful when they say your internet rate will not increase as long as you are a customer. If you move, but keep continuous service with them, they increase your rate to what new customers pay. So Don't Move. Also, they do not,offer cable service in Prescott but they partner with Direct TV. So when I moved Century Link advised me to sign up with Direct TV - which I did. They then charged me $240 for breaking my contract. After many hours of my life I'll never get back, I did get a refund and an apology for that error on their part. read more

This is a general review of CenuryLink. I own a small business in Prescott. I had signed up with CenturyLink for a 3 year contract. Including a Phone landline & internet service, The Internet service was fairly good minus the speed which is very slow compared to Cable One. As far as the Phone service I would get anywhere from 1-10 Telemarketing / Solicitation calls a DAY !!! I signed up for a "No Solicitation" Product that was offered thru CenturyLink. This helped for a while. However while still paying for this service it was all the sudden un- active . They are all about selling you service, & really want to lock you in forever,... If they could. My advice, don't deal with em. Do not sign up for their contracts!!!! Id rather sign up for can and string phone service then to deal with this company again. read more

At first our internet and phone service was fine. But after 2 years our internet went out during storms. We had to talk to people in India for at least an hour each time. Then it got worse. Every time the wind blew over 5 MPH it went out. Each time we called the center in India, each time it took an hour to go through a list of trouble shooting before they would send someone to a pole a mile away and fix it. Finally at their behest we bought a new modem for $100 bucks, 2 days later the wind blew and no internet. Then our phone started having the same problem. Finally the linemen told us it was their "old equipment". We must have called 20 times over the last 2 years and argued with idiots in India. A month ago we quit Century link for internet and phone. We use a satellite which costs a bit more but works, We got a hot spot instead of a land line and save $30 a month. The linemen are good guys, cheapskate middle management put us through the wringer. NEVER us Century Link or Earth Link. We talk to Americans now with Verizon and Hughes satellite read more

I had the service for over four years, I moved out of the state this month. I called to stop the service in March. They closed the account. I called and sent a check to pay the final charges. After the account was closed, the accounting department has created a few bills over 80dollors. I have no idea why it is so difficult for the company to figure out to stop billing. I am also confused when I started using the service, I was requested to pay upfront, but when I terminated the service they said the payment was set afterwards. I wonder why they can't bill based on calendar month and day to make it clearly to avoid prepay and pay after. Is this something that consumers should watch and write down? Besides, you can get all different explanations from different representatives. The representative I talked to told me I finished the payment after I sent the check. I have followed her instruction . I doubt that CenturyLink has been well managed and reputation is questionable. read more

I'm giving one star because there isn't a negative system, or a button that beats everyone under century links employ into pulp. THREE weeks ago i arranged for my internet to be set up, THREE. Mind you they have a service location less than a MILE from my house that I drive by on a regular basis and every time I see at least one service truck in the same spot. Back to today the tech shows up, hops out and says he's here to hook up my internet and phone. I NEVER SIGNED UP FOR PHONE. In the techs exact words when I tell him I only wanted internet he looks at me straight and says "its the end of the month they probably tried to sneak it in to make quotas". I'm almost red at this point but I've been waiting for internet for THREE WEEKS so that I can send out resumes and look for jobs so I can pay my bills, so I cool down and try to stare at the silver lining in all this. The tech leaves after its all hooked up and not 15 minutes later my modem arrives, coincidence? Probably not. As I follow their set up instructions I only see red lights, not a problem, I'll call tech support. They have to send someone else out tomorrow, keep in mind a tech was just here 20 minutes ago, to check my inside internet lines and charge more money. I don't even have their internet yet and I'm already an aggravated customer, I will boycott this place in every way I can, with every ounce of energy that I have. Sincerely, Absolutely disgusted with your service, please die. read more

Be VERY CAREFUL when you are quoted what your monthly rate will be. I was told, multiple times, that the rate I was being quoted and ultimately agreed to was inclusive of all taxes and fees. When my bill ended up being higher, i was told by Century Link that taxes vary and that they could never give me an inclusive flat rate. I explained to the associate that the previous Century Link representative I talked to made a point, repeatedly, of saying that the fee he quoted me was all inclusive. She took no responsibility for his quote, simply said that he couldn't do that and concluded by saying she wouldn't make it right. That's called "bait and switch", as most people realize, but apparently Century Link isn't very well informed on consumer protection policy. read more