I called in the morning (11am) to see if I could get my car in to have the engine looked at. Since they were busy (it was a Friday) they asked if I could come in on Monday and I said I really wanted to have it looked at today since my car was struggling, they understood my circumstance and said to come on over and they squeeze me in. When I arrived the owner, jamie, came out to listen to the engine. Immediately he could tell my engine was not firing on one cylinder. Since my car has a 4 in line motor this was quite problematic. He advised me it wouldn't be safe to drive, explaining how fuel is still getting to that cylinder but not getting burned which gives off the smell and can leak to other parts of the car. But he wanted to do a thorough check because when my car first started to shake and smell it was when I ran the car for about .1 miles on very low oil. He thought there couldve been a chance I overheated the engine so he offered to do a more thorough check at a reduced rate. So 45 minutes later I come back and they give me the news that I needed to replace spark plugs and wires. The cost was fair and they explained why I needed the repair. I asked when they could get this done by and they said they'd start right now and I could pick my car up in two hours. I got back in my car two hours later and drove off in the car which sounded so smooth. I couldn't believe how much of a difference it made. Also the guy who works at the front desk, joe, was super polite and kind. Bottom line, these people do good work, at a fair price and in a very timely manner! read more

The best around for German cars. Period. Jaime and his team do outstanding work, at a fair price, and are willing to accommodate all your needs to make the process easier and most comfortable for their customers. Jaime is an extremely knowledgeable expert, and I don't hesitate to bring my Mercedes to Certified for anything. Recently, I brought my car in for it's 60K service. I was quoted at almost $2000 by the dealer, "unless we find something else when we're servicing the car". Jaime DID find something; a small coolant leak in the front of the engine, a real pain to get to, did the work, AND flushed my tranny. (This wasn't a requirement at 60K, which he called and told me BEFORE doing the work.) The whole job came in under $1700, and now I don't need to worry about the tranny maintenance at 70K. The reality is, when you have an expensive car, the dealers want you, and lead you, to believe you have to go to them for service. And lotsa times we buy into that myth.The fact is, when your car is out of warranty, and you have a 'guy' who knows what he's doing, forget the dealer. Certified is 'my guy'. read more

Hands down best car service I've ever had. I gave up going to big name chains because every time I brought my car in for something, I left with another problem. I brought my car here after accumulating four electronic issues and they had everything sorted in an incredibly timely fashion. The customer service is incredible too, between regular updates on the phone to offering to give you a ride after you drop off your car. The technicians are very knowledgeable and have access to all the resources they need to be successful. There wasn't anything they couldn't fix, and I definitely did not feel like I was being sold on anything I didn't need. They always tried the cheapest route to fixing the problem before resorting to expensive replacements. I will be taking my service here for as long as I'm in the area and will recommend anyone else do the same. read more

Where do I begin? I knew I needed my whole muffler system replaced so I requested an estimated cost. When all was said and done there was much more to be done and a dangerous safety factor was involved. I couldn't ignore this but keeping cost in mind Jaime worked with me to come to an agreeable figure. Everything was done to my complete satisfaction and they went the extra mile and then some. My car was fixed, cleaned in and out and delivered to my door. I am a senior citizen and any service of this sort is so very appreciated. I will keep Certified as my only car service company in future and highly recommend Jaime and his crew. Thanks again everyone. read more

The team at Certified Automotive did a great job on my car. I was having electrical problems with my wipers going on and off for no reason while driving. They located the problem within 2 hrs. Turned out to be a short in my right side headllights affecting the computer. Amazing how they pinpointed the problem. They also went out of their way and found other minor problems. They did no work until they contacted me to explain the problem and cost. If you want your car done right and little things reviewed I would highly recommend using them. read more

I highly recommend Certified Automotive Solutions. I first met Jamie last year and he helped me with repairs to my Kia. He is very knowledgeable, responsive, and fair priced. Since then I have been back several times for maintenance and repairs not just for this car but also for my Toyota. I have found the service to be excellent and everyone there to be honest, trustworthy, friendly, and responsive. I plan to continue to go to them for all my future needs and have recommended them to family members. read more

These guys saved me over $4,500.00! This was on my daughters 2012 VW Golf with a P2734 code, which corresponds to a stuck or bad transmission solenoid. Nobody else would look at it. The dealer would have been happy to replace the transmission for over $5,000. Jamie was able to find a wiring problem between the car and the transmission. No parts needed, just labour. The real kicker was that if the stealership had replaced the transmission, it would not have fixed the issue. read more

Certified Auto of Melrose, MA not only makes statements that are helpful ... They Back Them Up With Action.. PERIOD!!! Cudos to everyone at Certified Auto...Grab a couple of extra business cards & pass them out to anyone you meet looking for great service for their vehicle(s) Keep America Moving! read more

This is an amazing place to get your car fixed. They take pictures of the things wrong with your car. Jamie was extremely pleasant to talk to helping me with my car issues. The prices are very reasonable and affordable. read more

Excellent QUALITY service. I have taken my cars to various automotive shops over the years and Certified is by far the BEST. I have and will continue to use them as long as I own a vehicle. read more

The work the did was phenomenal. Great people to work with. Very professional! Jamie took the time to look at my truck and didn't over charge me. Thank you read more

jack is incredible just saved my day with keys locked in the trunk out of kindness of his heart. great guy and better service!! amazing automotive repair read more

Terrible business with terrible business ownership, owner Mike tries his hardest to scam as much as possible

Clearing old unfavorable reviews. Hope these businesses will just implement better systems.

This guy doesn't pay his vendors. He owed me $2500 for over a year and never paid it.