Food was amazing! super delicious! came out hot and ready to eat! i finished my small philly cheesesteak and cheesy bacon fries and couldn't even take a picture i was to hungry and it looked to good to wait even a second! service was perfect, very welcoming. the overall ambiance was delightful for being in a mall, charley's is definitely a place i'd come back too! read more

The food was tasty and the guy at the counter was nice but look at the portions. Nowhere near the photos on the menus. Scantilous. read more

Charleys Cheesesteaks - Cheesesteak, Mozzarella Sticks and Cheese Bacon Fries - Cheesesteaks Near Me - Brea, California

5 bucks for a "large" fries. Go somewhere else. I thought it was a mistake and asked but nope. I wonder what a small is. read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Brea, California

The service could be more friendly and welcoming. I ordered my sandwich to go and when I opened the box in the car, the bread was open faced with the meat, cheese, onion and peppers on the side. I didn't ask for it this way and had to use my fingers to put it onto my sandwich. read more

Charleys Cheesesteaks - CHICKEN PHILLY - Cheesesteaks Near Me - Brea, California

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Horrible menu and service. They have a menu that tells you what comes on the sandwich. So I ordered my sandwich the way I thought I wanted it. And it came with a bunch of extra crap on it . When I inquired I was told that there was a obscure sign that showed the extra ingredients. Point being. The menu was un clear as to what comes on the sandwich and now I'm stuck with an expensive sandwich that I can't eat. Zero stars read more

This place is run by a bunch of kids who clearly have no idea how to make a Philly cheesesteak. My cheese wasn't even melted--just sad, cold slices slapped on top read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Brea, California

I have low expectations for mall food. But I was at the mall and was hungry. FOOD: $13 (regular size) OLD SCHOOL CHEESESTEAK: comes with extra meat, cheese wiz, and sautéed onions. That's it! It was OK. I was starving and YES, it had a ton of meat! The cheese wiz melted by the time I ate it, the picture makes it look gross because it didn't melt yet. I usually only get their ORIGINAL PHILLY CHEESESTEAK and I think I love that one more than the OLD SCHOOL CHEESESTEAK. But glad I tried something new! CUSTOMER SERVICE: There was a guy who took my order who was absolutely lovely, and a girl who cooked the food. I can't complain about the service, it was A+. read more

Charleys Cheesesteaks - $13 (regular size) OLD SCHOOL CHEESESTEAK: comes with extra meat, cheese wiz, and sautéed onions. YES, it had tons of meat! - Cheesesteaks Near Me - Brea, California

Food is amazing but service is so terrible. I ordered my food and the guy that took only order forgot to give me the drink. I got my food but there was no tray? I had a big order so I had to go back and forth. The guy didn't even apologize. I asked for my drink and he sent me back to the register. There was a heavy set lady there and she gave me so much attitude. The original guy that took my order came out and apologized but the lady was just starting at us. They weren't busy at all, where all th other food places were packed! read more

This isn't a regular Philly cheesesteak it's tiny. I paid $12 for this. I'm never coming back here. read more

Charleys Cheesesteaks - PHILLY CHEESESTEAK - Cheesesteaks Near Me - Brea, California

This is inside the mall. I like the sandwich, same with other locations, can't complain, though they are pricey. But compare to other sandwich places, they are better. read more

Charleys Cheesesteaks - CHEESE & BACON FRIES - Cheesesteaks Near Me - Brea, California

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This is considered a small cheesesteak. All bread no meat. Don't waste your money on this crap. $10 for basically bread. . I've seen skimpy but this takes the cake. Also when I sad that's it? The server said yes you ordered a small steak peppers right? read more

Charleys Cheesesteaks - Small cheesesteak - Cheesesteaks Near Me - Brea, California

I ordered a regular cheesesteak meal that came with French fries and a drink. The food was ready quick. Standard cheesesteak, more cheesy than meaty. Fries were plain. This location is inside a mall food court so no interior specific to itself. read more

Charleys Cheesesteaks - Cheesesteak - Cheesesteaks Near Me - Brea, California

No mall food court is complete without a good ole Philly cheesesteak joint, so luckily for Brea, they have Charleys. I ordered the regular Philly cheesesteak ($9.95). This comes with steak, grilled onions, green peppers, mushrooms and topped with melted Provolone cheese. The cheesesteak is pretty standard...until you misread the part where it comes with lettuce, onions, and pickles with mayo slathered onto the bread. While this may be enticing to someone who wants to eat a cheesesteak in sandwich form, this was a little off putting to me. The heat of the steak made the lettuce wilt, so with minor modifications (I just took all the veggies out), it was a pretty good mall cheesesteak. I think I made mine a combo for an additional $3-4 dollars. I dressed up my fries with the fry seasoning and it was delicious. Mall food courts are a dying breed so I'm super glad Charleys stuck around. read more

1st time at this place & it was terrible. Ordered Ultimate Fries with a side of steak. $5.00 + $2.50 & looks like we got a kids size box with maybe 12 FF in the bottom. The pictures on the menu board look like a decent size order so a little false advertising here. Even the pics on this site show a paper "bowl" with a decent amount of FF but that's not what we got. We rarely eat out so very disappointing. The ranch dressing was just plain gross. read more

Charleys Cheesesteaks - Ultimate Fries w/side of "steak" ... - Cheesesteaks Near Me - Brea, California

OMG OMG i cNt tell you how in love I am with the new kimchi here I got the chicken teriyaki I recommend adding kimchi to it trust me

If I could give this a place a zero I would. I bought a large Philly Cheese Steak and it barely had any meat. At one time they would make a great Philly, but now the past year they have raised the price to 14.99 with tax over $16 bucks. The only thing I tasted was bread and veggies. Totally nasty and disapoointed after been coming here for a long time. What they are doing is double dipping by raising the price and cutting the meat portion in half. Terrible!!!!!!!!!! Don't waste your money here. read more

I am a Senior Citizen! I used to eat here as the Sandwiches are good when someone is not tampering with the food. The Employees have issues with White People as this is not the first time, I have had some Employee tamper with my food. 1 Cook was putting his spatula into a water & soap mix that made me throw up. This was like eating Dish Soap. No rinsing. Just back to the cooking. I am allergic to soap. Now there is a new cook that has decided to take the scrapings from the grill (Burnt Food) and put the scrapings from the grill into my sandwich cheese. That was so wonderful to taste the ashes of Burnt food, and the crunch of the burnt food as I gagged. It was so bad that I could not eat the Sandwich, and I wanted to take the Sandwich back as I paid $20.00 for the Meal, but you cannot contact this, Company! It almost made me throw up, and I did not sleep at all because the sandwich upset my stomach all night. So I thought I would write a Review. I don't do this, but the issue was so childish/ridiculous that I thought I would say something. read more

Charleys Cheesesteaks - Burnt Grill Scrapings in my Sandwich on purpose because I am a White Person - Cheesesteaks Near Me - Brea, California

Employees charge more than what the menu price Committing fraud. Employees refuse to correct the problem.

Sam was amazing! My order was perfect and my cheesesteak was delectable. Best part of my to go order was her bright smile and personality!

I've been coming here for years and today was a disappointment. I paid $6.48 for the combo meal and got little to nothing of fries. When I asked if I could actually get some fries they said that they weigh the fries using a scale and that they couldn't add more. If this is the new normal I will not be coming here anymore. Owners need to reconsider this sales tactic. read more

I had a terrible experience here on 10/11/24 @6pm. Was told their systems were down, but the worker with a hat and man bun (no goatee) made the situation worse. He was incredibly rude--no eye contact, brief and dismissive responses, and seemed more interested in texting on his phone than answering my questions. His attitude was unprofessional and dismissive. Management needs to address this immediately. I won't be coming back. read more

1hr lunch, eating my cheese steak sandwich in my car, and found a long blonde hair in my sandwich. Too late for me to drive back, to complain. Very disappointed read more

I ordered the new Parmesan Peppercorn Cheese Steak and I was not disappointed, that sandwich slapped! My girlfriend had the Chicken Philly and that slapped as well. It's a complete Slapfest going on over at this mall. read more

Th is was my second time to enjoy Charleys Cheesesteaks and it was as I remembered the first time I ate here! Once I saw Charleys in the food court, I had to stop myself from running to the cashier to order the California Club sandwich. I didn't want to look like a crazy person running around. The food was good and the peach lemonade I drank was refreshing, but next time, I'm going to order the regular size of the drink cuz the large was too much for me. I can't wait to come back! read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Brea, California

Have ate here several times and surprised I've never written a review! Honestly, the food is your basic Philly Steak Sandwich place that's been a little "Americanized", meaning it's a fairly simple Philly and not the true kind you'd might find in Philadelphia or New York. That's doesn't deter from the fact it's still pretty tasty. I actually enjoy their turkey and cheddar sandwich more. Love their fries, especially with cheese and bacon. Unfortunately, the better it taste, the more unhealthy it is, but what's a splurge every now and then! Never had a problem with their service. It's fairly standard for a mall shop. Make sure you grab one of their cards and get it stamped. I probably have 5-6 in my car that I always forget to bring with me, but they will combine cards so you get a free sandwich. read more

Ordered a Philly cheese with extra cheese and meat, and there was barely enough to go across the bread. Its like i paid for double, but they took off half of what was supposed to be on it. 1st and last time. Jersey Mikes for the win read more

My buddy drug me to the mall because his shoes were rotten , old , and smelt like wet skunk hair. After he purchased new shoes he suggested we eat at this spot . Against my better judgement i agreed . Pretty disappointing . They label everything as "fresh". Lies . About as fresh as my buddies old shoes . The fries were soggy and tasteless . The cheese tasted like mildly warm cheese whiz . And the cheesesteak meat looked and tasted as if it was kangaroo meat . What a tragedy . Ol' charley should be ashamed of himself . I will say , the employees were friendly and positive . But thats about it . Heading to CVS right now to get peptobismal . 1 like = 1 prayer . read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Brea, California

Whoever is running the register, I believe he's African American, light skinned with a septum piercing. He was such a great help and made sure that they got our order right TO THE T. & it was a complicated order but only because I wanted to take it home and didn't want my order to be soggy. I love Charleys food, it's great. I know working here isn't easy, as I'm a former employee, about 5 years ago and people can be A holes over some food they're gonna s!$t out anyways but anyways. Just wanted to say thanks ! read more

I've been going to the Brea Mall for my entire life and had never eaten here...and it should have stayed that way. For a Wednesday afternoon it was definitely not busy. But the wait for my one sandwich and fries was 15 minutes! Plus another 2 minutes when I asked for a side of ranch and the guy said okay but then walked away. They were short staffed since someone was on break but perhaps instead of one guy ringing at the register and one guy "cooking", they should have managed their tasks differently. And to the dude who said yes to my side of ranch but then walked away to ring at the register: thanks dude. I got the small chicken philly and fries for $5.99...and it was whatever. A lot of lettuce though, so if youre into salads then this is a good thing to order. And it said there was supposed to be mushrooms and onions but they must have been hiding in the freezer or something bc they sure werent on the sandwich. 1 star bc its close to the exit and I wanted to gtfo. read more

Charleys Cheesesteaks - "1. Chicken Philly Sandwich" . Not joking. - Cheesesteaks Near Me - Brea, California

Soooo good my top two is Blueberry lemonade and CA Chicken Ranch. Love the flavor. Lemonade is refillable but not the bluwberery puree. Drink half and get a refill :) flavor is strong enough! Overall, this is my go to food court place! read more

Charleys Cheesesteaks - CA Chicken - Cheesesteaks Near Me - Brea, California

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Unlike most reviews this has nothing to do with the food. I actually enjoy the food. The reason for my 1 star review is due to not following through on commitments. A couple weeks ago I was going through some cards and came across a buy 7 get one free card. It had the required 7 purchases stamped Since I was going be be at Brea I thought I would redeem it for my free sub and purchase a fry and drink to go with it. Around lunch I. Went to the cashier presented my card and was told it would not be accepted. Something about covid and I had to do everything online. Tried to explain that I had already purchased the necessary sandwiches and just wanted my free one. He could have easily verified the card and either thrown it in the trash or had me do it. He wouldn't budge. Now as a semi regular customer they Will never see my business again. read more

We love Charley's since the food is generally good but on our recent visit with a different staff we seem to have issues. The mall was clearly busy but the location had 1-2 patrons in front of us that ordered. Generally I would think the orders of food being made should be according to who ordered first. This wasn't the case. Several patrons after us received their meals immediately compared to how long we waited. The cashier was friendly but the cooks on the other hand were not. When our order was called we were missing some of our order. We informed them that we are still waiting on the other item and was willing to show them the receipt. Instead of rechecking the order the cooks said no we weren't and continued to finished the other orders. We waited and then they relooked at the order according to the monitor they were using and said then after giving us trouble oh i just saw it now?! How do u make an order yet not pay attention to the entire order?? Our sandwich's got cold by the time we got the rest of our meal and the quality of food was average compared to our previous visits to this location and the other locations. Clearly this location needs to rearrange how they manage the orders. read more

Pretty good, I get the regular philly cheesesteak with everything but they forgot my pickles. The strawberry lemonade is pretty good as well. But what isn't good is the price. read more

Great customer service at the front counter. Very kind young lady taking orders. Explained what goes into sandwiches. Food was very delicious. Got three of the Philly chicken and fries deal. read more

The McD's of philly cheese steaks! You know those days when you look around the food court at the mall and you're tired of panda... had chipotle the other night... too lazy to pack in the meat at the Mongolian bbq place... and the Japanese grill people scare you with their free samples... you find this store in the back and go... huh. Eh. Sigh. Ok, why not? Got the bacon everything: number 9 with cheese and bacon fries. I regret it. Salty! Ahhhh! It's probably my fault. The meat before the bacon is usually salty itself... but hey. Wanted bacon today. 3/5 cause it's fast food style... nothing special... just a typical "I guess this is ok to eat today" place... read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Brea, California

I do not like coming here, terrible service, always! Whenever I approach this location the workers hide in the back. They're always goofing off and are not friendly or helpful! read more

the taste is good as other charleys but coming to the quantity it's disappointing. especially for the fries they are charging for large fries and giving medium size, and if we ask about this they are telling this is the quantity we give if you don't want just get hell out of here and they are rude. totally poor. read more

It was a Sunday and as other restaurants were open at 11am I didn't realize that on this site it has them listed opening at 12pm but I did stand there for about 10 minutes with 2 employees in the back room talking and everything ready to go but even though the lady who was facing me and the guy with his back to me I could see through the window of the door they didn't look to intervene to let me know what was happening so I went to Burning Mouth restaurant and ordered there. read more

I've only tried Charleys maybe once, at a different location. I usually order Philly's Best but figured this was convenient. I walked up at 7:50 but they refused to take my order because they were "already closed" even though they don't close till 8. When I mentioned this the guy just kinda stuttered and said he was short handed. Not a great first impression if this place. All the other places in the food court were still busting their butts to help people. I also saw someone else try to order after me be turned away. Not a great business model turning away customers. Anyways, I'll stick with Phillys from now on after reading other bad reviews as well. read more

Came into the mall not really knowing what to get and came across Charleys. Glad I did, I had the original Philly with no bell pepper and mayo, fries and a drink. I made it a combo. They seem to be the only one in the food court that served unsweetened tea that night. My hubby decided to get something else in the food court and couldn't find any at three other places. Loved the fries.. fresh steak fries and they even had the seasoned salt to make em better. The sandwich was perfect, hot fresh and loved the roll it came on. Definitely my first choice in the food court. read more

Charleys Cheesesteaks - Yum!! Love their fries!! - Cheesesteaks Near Me - Brea, California