I'm absolutely obsessed with Charleys!Their bacon cheese fries are next level and always hot and fresh. The strawberry lemonade is the perfect sweet tart balance. Every visit the staff is so kind and makes sure everything is the best it can be. They never miss and they always have you right. It's my favorite treat after a long day. read more

Charleys Cheesesteaks - Sandwiches Near Me - Fairfield, California

We stood at the ordering counter for at least 10 mins waiting for one of the staff to acknowledge us. Not only did they make no edfort to acknowledge us, they down right ignored us until I said something. I could tell they were busy, and I completely understand that, but to stand at the register to order for 10 mins without as much as a "we'll be right with you" is unacceptable. We will not be going back. read more

For steak lovers, Charles Steak Fillet delivers everything you want: quality, flavor, and a memorable dining experience. Highly recommend! and great customer service I will definitely be back read more

I normally have a great experience here but the manager at this place need to be replaced... my family and i work in the mall and we order here CONSTANTLY everytime yhe manager in charge takin orders she RUINS THE ORDERS AND HAS THE NASTIEST ATTITUDE AND ALWAYS WANT TO BLAME ME FOR MY ORDER COMIN OUT WRONG... my order is always perfect when everyone else takes orders only when dhe take my order she charges me for what SHE WANTS and not for WHAT I WANT!!! I will be boycotting this place and tellin all my 200 clients and all my family NOT TO EAT HERE..... she needs to be relaced and untill then I WILL NOT RETURN AND ILL MAKE SURE NO ONE ELSE DOES EITHER!!! Horrible attitude cant remember my orders and blames me!!! UNPROFESSIONAL AND HORRIBLE HUMAN i would say her name but she never wear name tag like the other workers read more

If you need to order food, it is not recommended here. It is discriminatory. The staff saw us and pretended not to see us. Anyway, I don't plan to go back. Because This mall is not the only store read more

This is a great cheesesteak spot! Staff is always friendly providing great service and the food is always good with decent portions. Definitely recommend! read more

Today I went to the mall and order a boneless wings with fries and I ask the cashier for a cup of water. She acted like she didn't hear me and I kindly ask her again and with an attitude she roll her eyes at me while getting the water. I told her straight up that she is rude and has bad customer service. I will never eat there again after this type of experience. read more

Service was none at all, on Dec 15th we were shopping at Macy's and decided to get something to eat. We went to Charley's Cheesesteak in Fairfield mall. Waited for the girl cooking to look at us. She wouldn't even look we waited like 7 mins and left. She never looked at the line and the next guy left as well. Kym read more

Food was amazing I really enjoyed my Nashville hot sandwich, I was very indecisive on what to get but the lady's helped me! I would definitely recommend. Thank you for the amazing food and service. read more

While the food is usually good, or at least filling, the service is completely and utterly useless. The workers almost never speak english, and don't understand what anyone says. Unfortunately, most of the employees here are unable to do their job adequately--that includes serving the entirety of your food at a single time, or being able to effectively perform tasks. For an establishment to have as many workers as it does, most of them are on their phones, or forget what they're doing, and burn meat. In addition to skipping numbers in line, and letting others have their food in chronological order, these workers will do the easiest order, and give pieces of your order at different times. The environment is obviously prison courtyard because it's in a mall, and it feels claustrophobic and unsafe. If you get food delivered or pick-up, it might not be that bad. read more

Great service and delicious food. I don't think I've ever had that good of a cheesesteak before. Don't let these other reviews fool you. I might go back for seconds! Terrific execution! read more

Food is good. Never actually follow instuction to cut sandwich in half. Waited 4 min to come to register and didn't greet or even look up and in the eyes. Have to ask for knife to cut sandwich in half. read more

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Food was amazing! The service was great the lady was very welcoming. The environment was very friendly and they are working hard

The ladies that work here are so nice. They go out of their way to make sure you have a great meal and also take advantage of any of the latest coupons. They got me signed up on the app for future discounts and deals also. Honestly, these ladies were so nice. You just don't see that these days anymore. read more

After doing a bit of shopping, I started to crave some french fries, especially after seeing Charley's advertisements for it. I must say that I was disappointed with my ultimate fries order. The fries weren't fresh or crunchy and the cheese wiz and ranch combo just wasn't good. On the bright side, despite being short staffed and a large line beginning to form, the staff working here were pretty friendly. 2 out of 5 stars. read more

Charleys Cheesesteaks - Ultimate fries - Sandwiches Near Me - Fairfield, California

First and last time eating here. Ordered a #7 and it was missing all the veggies except a whole lot of lettuce. Definitely disappointed. read more

Charleys Cheesesteaks - Sandwiches Near Me - Fairfield, California

My son wanted to try a Philly cheesesteak here, I ordered a strawberry lemonade and cheesesteak. We sat down and as he was drinking his lemonade he gets a fruit fly in his mouth. We open the drink and it has several large fruit flies in it. Absolutely disgusting! We give the drink back and ask for our money back for the food, we didn't want to eat or drink there after that. I'm going to file a report to hopefully get some health inspectors in there because this was completely unacceptable and it makes my stomach turn knowing my son drank that drink with fruit flies in it. Worst part is that we gave the drink back and the customer after us ordered a strawberry lemonade and they still served it. This is an employee/ business problem, this should not happen ever. read more

I stopped to charge my car at this mall a few weeks ago and got another teriyaki chicken sandwich from Charley's. It was even better than I remember from last time. Customer service was good. The fries were a disappointment though--they were clearly fried earlier in the day and then put into some kind of enclosed container. I got my food right when it was ready, walked the 200 feet to my car, and they were already soggy and soft. read more

Came here on a beautiful Tuesday afternoon. I noticed that there were two employees, one in the back one up front cooking. The one that was cooking took about 10 minutes to acknowledge me. After I placed my order of a Philly cheese steak and jalapeno cheese fries I noticed that the grill was just screaming to be cleaned. Photo included. The food was okay, nothing to Rave about, that Grill though, that's what did it in for me. read more

Charleys Cheesesteaks - The grill may need some attention - Sandwiches Near Me - Fairfield, California

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Food doesn't appetizing, and it doesn't look like a Philly cheesesteak, and they only put one piece of pepper. I didn't even eat it, straight to the trash. read more

I'm giving this place a three star because the Philly Cheesesteak sandwich and fries were pretty good. However, the service is very slow. I was the 6th person in line and by the time I ordered and received my food, it had been about 30min. I was in line for 15 min so I waited it out. I will never buy from here unless I'm the next person in line. As I mentioned, the Philly Cheesesteak and fries were good. I bought their $5.99 combo deal special for the small sandwich and fries. Just to try it. I wouldn't pay more for the small sandwich and fries. You can look at my picture to see the size. I hope they keep the special price. read more

Charleys Cheesesteaks - The $5.99 combo deal for a small Philly Cheesesteak and fries. - Sandwiches Near Me - Fairfield, California

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The food was okay but the cook has a horrible attitude and doesn't smile. I made my order and sat down and she called my order on the other side of the restaurant after watching where I sat. When I finally heard her, she walked over with an attitude and handed my food to me with a frown on her face and didn't say thank you or anything and walked away. No one else was in line. Won't be back here again. read more

First time trying Charley's and was disgusted. Didn't even eat it. We ordered one Philly with bacon and green peppers and banana peppers, and it came with just banana peppers, no bacon, green peppers. My husband ate it because he was hungry, but mine on the other hand was supposed to be CHICKEN Philly with green and banana peppers, ranch and Mayo, and I got a dry, steak, with like a splash of Mayo on one side.. I've never seen an order not only so wrong but so disgusting looking... immediately in the trash. read more

Charleys Cheesesteaks - This was supposed to be a chicken Philly with green peppers, banana peppers, ranch and Mayo - Sandwiches Near Me - Fairfield, California

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I've ate here many times and stopped because their service got very bad. I understand they are busy with only a few people working so I didn't mind the wait, but when I showed the cook that my bacon wasn't cooked she said " it is cooked all the way, that's the color of our bacon" I said that's not the color of cooked bacon she said that's the color of our bacon and left it at that. Our fries we ordered came with steak and the steak was not even cut to fit with the fries it was still one whole piece. We bought all our food just to throw it away. Waste of money . read more

Charleys Cheesesteaks - Sandwiches Near Me - Fairfield, California

Best service and good food. Friendly crews. Definitely will comeback to visit. Recommend

First time here, but their bread was soo fresh. I work next to a bakery that makes fresh bread everyday and this place just took a crap on it. Food is great... but I'm not waiting 25mins for it. read more

First of all, their combo deal is very confusing and tricky.. they put combo deal for $4.25 and another price under $5 with a picture of a drink, sandwich and fries.. If you compare it with other food joints, you'll think that the price tag beside it consists of that particular food.. So when we ordered our combo, she billed us almost $20.00 so we asked about the "confusing deal" and the cashier explained.. So indeed we changed our order to gourmet fries and the lemonade.. Peach and strawberry lemonade may not be par excellance but it was fine considering the thirst we were feeling that time.. The gourmet fries however (ultimate and bacon and cheese) wasn't what we expected of how they presented it on the picture.. Total fail.. Potatoes were hard and overfried..melted cheese was dry and did not entirely cover the potatoes.. Now, it's time to rate the customer service.. It was poor.. There was already a LONG line and the cooks were prioritizing the "sandwich" orders and not according to the sequence on who ordered first.. Person ahead of me ordered exactly the same order for his family yet the presentation was so different.. Waiting time for the gourmet fries was 15 minutes with overcooked and burned dry fries.. Cooks were not into their job, looks like they were just there to get their pay check but not serve their customers properly... This was our 2nd time at Charley's but from 2 different locations, and both experiences, unfortunately , made us realize to NEVER eat here again!!!!! read more

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Really rude employees. The guy taking our order wasn't listening to how we wanted our food, they messed it up 3 times. They were talking to each other and laughing instead of making sure everything was correct. Only one of the employees was nice to us and apologized for everything but the cashier and grill lady were very rude. It used to be good here but now everything went downhill. Don't recommend coming here anymore. read more

I went here a few days ago with my husband and it was okay. We didn't have to wait in line to order, but the wait to get the food was about 15 minutes. Being that Charleys is in the mall I expected it to be a bit faster service. Yes 15 minutes is not that long, but like I said with other fast food places in the mall you get your food almost right away or within minutes. I got the philly cheesesteak sandwich with ultimate fries and my husband got the ultimate club with regular fries. He said his sandwich and fries were okay but nothing special. My sandwich was dry. :( My fries were good though. Probably the best part of the meal. Not to sure if I will go back to them again. They did give me coupons to come back so we will see. read more

Charleys Cheesesteaks - Sandwiches Near Me - Fairfield, California

I understand there's only one cook, but maybe they should hire or schedule more cooks so that everyone doesn't have to wait so long for their food. My husband ordered our food and the order has clear instructions on what we want.Everything my husband didn't want on his Philly cheesesteak was on there.Mine was messed up and has chicken not chopped up with shredded cheese on top and that was it, so it had to be made again.The second time mine had onions which I didn't want, and my chicken California doesn't even come with onions! I hate onions so i had to fish out each one, and I missed some and it was so gross when I bit into them. The sandwich is supposed to have mayo but it didn't have any on it at all, and I barely had any chicken on my sandwich.We regretted ordering from this place. We have had it much better elsewhere, but in general, Charleys almost always gets things wrong somehow. read more

Curiously enough, not a coincidence that the vast majority of reviews has to do with staffing, wait time and overall service. I came here on a Saturday afternoon around 3PM. Ordered 2 cheesesteaks, an order of fries, and two drinks to go. Killed some time on my phone for about 15 minutes and came to the realization they were two orders away from calling me out. Then they called the number after me, and then another two numbers after me. After checking in with the gal who was calling the orders out, turns out they forgot my order somehow. No worries. They throw more cheesesteaks on the grill and some fries in the fryer. They call 24, 25, 26, and then 27. (I'm #20 btw) I go up and yet AGAIN, they've forgotten my order. We're pushing 40 minutes now, I'm getting hangry. The clerk who took my order was the one who was doing the cooking. There was one worker putting together orders while 2-3 others were just seemingly standing around. After FINALLY getting my cheesesteak order, I had to remind them I had drinks as well. I decided to hop onto Charleys website to leave feedback and request a follow-up. To no surprise, they didn't bother responding. How is this place still in business? read more

Food is extremely bland and the people who work there are rude. The fries was the worst part.

I love this Charley's. I go here at least twice a week. They always treat me well. Very consistent Great deal They cook it fast and fresh. I'm on my 15 min break when I get my sandwich and fries. Best 5 bucks I spend. Made to order Makes my day much nicer The staff treat me like a friend. read more

First... Over priced. Second slow as heck... Third the employees in the back don't even work as a team to speed things up. Props to Lyrica... She is damn near doing it all... James at the register must be new. Didn't have a pen to sign... We actually had to give him ours so this business could function. I mean what would happen if people start disputing the charges and no signatures... What could you do Charley's? He seemed really confused or nervous on how to take orders. We ordered four sandwiches but I guess the cook didn't see my sandwich because the screen was hiding it at the bottom? Pay $50 you would think they could get a bigger screen or smarter system to handle four sandwiches. The chick at the bread station... Didn't speak English or just a little because every time Lyric was asking for something she had to get it herself... Lyric was even putting the sandwiches together... Pretty sure the girl at that station was supposed to be. Don't even know why she was there but I can't hate her for collecting a check to stand there I guess... Wish I could find a job like that... So yeah that is my experience here. Differently not coming back... Price was to expensive, wait was ridiculous, but the food while cold because I had to wait for my fourth sandwich to be made was decent. Again I can stress enough how awesome Lyrica is... She alone is keeping the ship straight... read more

Suppose to close at 9pm like the other food places in the court but closed at 8pm. After she was making her last sandwich I waited 10 min by the cash register which was right next to the grill. She could've at least told me they were "closed" instead of making me wait. She turned down about 10 customers after me. Did I mention she had an attitude? And she's eating ice cream while the place is suppose to be open still!!! read more

Charleys Cheesesteaks - Sandwiches Near Me - Fairfield, California

This may well be the worst food we've eaten in the last couple of years. We were in a hurry, so we stopped by the food court at the mall. I've always like cheese steak sandwiches, so when we saw Charleys we decided to try it. We both ordered the Bacon 3 Cheese Steak sandwich with no onions. My son ordered a coke with no ice and I asked for one with ice. The worker filled my son's cup with ice and we had to ask him to correct it. We watched as he cooked the meat on the grill and added onions. He used only one type of cheese and did not add the bacon. He had to remake the order. When he finished the remake, I asked for jalopeños. He said ok, but when I got it, it had none. We also ordered the Bacon cheese fries. The cheese sauce was terrible, it's only flavor being salt! This meal for 2 people cost over $27. With the tiny amount of meat, the incompentence of the staff, and the poor quality of the food, it qualifies as the worst food we've had over the last few years. Tell everyone you know to avoid this dump. If you hear of a friend or family member thinking of eating here, stop them! Friends don't let friends eat crappy food! If I could give this place less than one star I would! read more

I had a rather poor experience here today that I wished to share with the company through their website but that's not going to happen. As a result of the flawed customer contact form on their website, this complaint will be posted here for everyone to see. I placed an order today and paid with my debit card. After I payed I did not receive a receipt. I asked for a receipt and was told "it's broken" pointing at the receipt printer. I was confused and angry. I like to have a record of all my debit purchases and this is the first time ever I was told I cannot have a receipt. I'm no lawyer, but how is it even possible or legal to run a business without giving the customer a receipt? In this case, had there been some sign or indicator that receipts will not be given I would have just paid in cash - but no. They didn't tell me until after they swiped my card and charged me. Whoever owns or runs this business really needs to go get that place up to business standard. What's worse I went to the website to "tell charley" and I cannot even issue a statement without providing a whole form of information, that is on the receipt! Well if I had a receipt I could do those things but that is the entire issue! I DID NOT RECEIVE A RECEIPT. I CANNOT PROVIDE STORE NUMBERS AND DATES ON THE RECEIPT BECAUSE YOUR FUCKING MACHINE IS "BROKEN" AND SO IS YOUR SHITTY PROCESS OF CUSTOMER CONTACT. Since I'm already here, to note. The ketchup dispenser seems to always be empty. Often there will be 1 person doing everything with a huge line and customers end up going to other nearby restaurants. This place needs some serious organizing because it feels like a dying business with all of these issues. The food is ok but I will never come back here. Too much nonsense going on for me to spend my hard earned time or money. read more

Not a REAL cheese steak. No cherry peppers and No Mustard ..... How can you call it a cheese steak without the 2 main ingredients

Dirty dirty place I ended up getting a refund!!! Slow service & understaffed. Eat at Taco Bell, Panda Express but not here !!! read more

Charleys Cheesesteaks - Sandwiches Near Me - Fairfield, California

Horrible customer service. No acknowledgement. Very lackadaisical staff. I wouldn't hire any of them to work for me.