We were on Vacation and of course the Alternator would decide to break down now. So we are out of towners' looking for a shop. We got our battery and alternator check at Autozone (Mike) was really nice and tested our battery and alternator. The battery check out fine and it was the faulty alternator. Chris suggested Charlie's to help with the install. We arrived here and Kenny help us with the getting our car fixed away. The quote was reasonable and their team was able to fix it in a couple of hours. Kudos to Autozone and Charlies to keep the vacay a happy one and now a nightmacation. read more

Poor quality work. Leave spare parts in the engine. Charge for work not done. Tell customers to order their own parts for repairs! Disrespect customers. read more

I had made an appointment at another shop. They charged more money at this location than they would have at the other place and the man was extremely Aggressive. An older white man with a beard yelled out "NOO" I can't believe that's how someone would treat a person that could potentially be a future customer. I would give ZERO stars. What a terrible interaction. He doesn't know we are barely surviving, and the income we get is only made by the young man that went in to the business. I genuinely hope he treats people better. Just a heads up the oil change for a 2013 chevy would be $57 dollars total at walmart and at this business they ripped him off by charging him around $90 for an oil change. DO NOT GO HERE FOR OIL! read more

Fair reasonable and fast. Kenny and the guys take great care of me every time it's always quick professionally done. I have no complaints. Recommend it highly five stars. read more

Charlie and his staff are great. Eventhough I was late for my appointment, Charlie got me in and promptly completed the repair. His crew repaired my Yukon and even inspected more than I brought it in for. I would recommend Charlie's Auto Service for all your cars needs.. Thank you!!!!! read more

Happy Customer. Recommend. First time. Charlie's did the oil change on my 2020 Jeep Wrangler EcoDiesel. Stan was excellent to work with. I made an appointment & was in & out under an hour. Great customer service. Fun group of people to chat with in the waiting area- all were long time customers-- which says a lot. Stan has built a great rapport with all of them & really cares about the quality of service. Fair price. I'll be back & recommend. read more

Wow what a life saver. My alternator went out when I was driving down the street on my way to work! I got it to o Reillys and they told me that it wasn't my battery that it was in fact my alternator! I asked where I should go and they said Charlie's! They jumped my car and I got it over there where I met Kenny! Now if you wanna meet a character then definitely talk with Ken! Ken definitely hooked it up and had my car fixed by the NEXT MORNING!! Most places woulda charged me for a new battery but instead they charged mine up and sent me on my way. I can't say enough good things about this place and how they really helped me in my time of need! Honest, reliable, and FAST!! Recommend this place to anyone! Did I mention they gave me a one year warranty for parts AND LABOR!! EXCELLENT!! read more

Great service great place to take your vehicle and there very honest they charged me less then the quote over the phone I will be returning

I give the shop 1 star for the quality and reliability of work done on my son's car. He had to get his radiator replaced. As expected it was expensive but in 2 weeks he broke down and had his car towed to another shop. And come to find out it's the same problem. Charlie's Shop put in the WRONG radiator!!!! My son called the shop and was treated very aggressive and rude. He was told that it was unlikely thats the problem. And if he can get the car there they would LOOK at it... read more

the team saved me yesterday by giving me a tow finding the issue tgen repairing it, Sammy, Kenny and Christine will treat you like family just tell them the crazy English man sent you in . thanks for all you read more

STAY AWAY!!! IF I COULD GIVE A BIG FAT ZERO, NO STAR LOSERS!!!!! PLEASE YOU WILL LOSE YOUR MONEY AND NOT HAVE YOUR CAR REPAIRED!! We went there to have our transmission replaced, so you're talking $1700 plus for a new transmission, which is what we paid for...well within days the check engine light was back on. We repeatedly brought it back to him letting him know it was not repaired. First he attempted to say he did not do the work, until I presented him with a receipt. Then he kept saying it wasn't the transmission. The transmission had a one year warranty, we had another shop run diagnostic on it and they showed us how the code told it WAS a BAD transmission!! He either didn't replace it or put in a used one!! WTF!! This dude is bad business!!! The dirt you do will come BACK TO YOU!! read more

This place is truly one of a kind. I come to them all the time. They're very honest and friendly gentleman. They truly care about their customers and their best interests and they truly try their best to get everyone in and out of there as soon as they can. They came to pick up my car with a tow truck to my house and were able to tell me right away I needed a new alternator and were able to have it done that day. Even if they weren't able to do it that day I trust their judgment. read more

I paid 570$ for a 60$ job. They are verry high on labor. To make it worse they didn't even fix the problem. The big guy sitting at the front table has a bad attitude. Hands down the worst machanic experience I ever had. read more

I've been taking my cars to Charlie's for years now. Never had any issues with them. Call them TRUSTWORTHY. Kenny looks at the issue and makes recommendations. Their clients leave happy. This is the auto repair shop when in Las Vegas. read more

I highly recommend Charlie's auto-repair shop the people there are friendly , they do great work in a timely manner and prices are reasonable. The owner Charlie is knowledgeable and a nice man. I will continue to take my care there for any future repairs. Great place. Vickie read more

Been going to Charlie's for several years, and always felt I got good service at a fair price. Lately, prices on parts and labor don't add up. Their posted labor rates are $75.00 an hour. I had my truck in for exactly one hour to replace both headlight bulbs. I brought in my own parts so should only be charged labor. When I got the bill it was double the hourly rate even though the truck was in for one hour. When I questioned why the labor was double, I was told "it was a lot of work" How does that work?? I hate not being told up front the estimate to fix something. So does charlie's charge by the book rate? or Hourly or both? Only they know for sure. For what I was charged, I could have taken the truck into the dealership and paid the same amount of money. Sorry Charlie, you just lost a long time and very good customer. I won't be back. read more

I won't write a story, so I'll keep this short and simple to the best of my ability. First and foremost, I WOULD NOT recommend this place to anyone in need of getting their car repaired. I recommend Walmart before I would this place! Second, the customer service is horrible. Third, i had an issue with my transmission which was removed and replaced with a transfer case and used transmission. Not to mention, it was steamed cleaned/ pressured washed. All this being said my vehicle leaked oil. I was offered a 6 month warranty which they DID NOT HONOR! INSTEAD they looked into it, disassembled, made up a problem, proceeded to tell me that a part needed to be replaced and that I would be charged to replace it. They also stated if I decided to bring my vehicle back to schedule another appointment. Here was my delimma. When I called, I explained my situation, I was given a date and time to drop my vehicle off so they could take a look at it and FIX the problem. My delimma is why would you "take everything apart," find out where the problem is, put the part back together and then charge me for it when the warranty should of been honored? Needles to say, I had to take it to the dealership to get it fixed and was charged an arm and a leg. However, it was fixed. Here was the aftermath to a situation that could of been resolved had integrity, customer service, and diligence been applied. If your car insurance, friend, family, coworker, whomever ....run! Please save yourself the headache, money, and time. read more

Great customer service. I have never been so pleased with a mechanic shop before and I will definitely be going back. Shoutout to Kenny for all the help! Appreciate your guys work! read more

You doubled the price of my A/C recharge that you quoted me why? So it goes like this. I call in and talk to Lenny, a not so friendly older gentleman on the phone and explain my issue. Its an Acura that the freon was accidentally released out of during the changing of some valve cover gaskets. I knew the car just needed to be recharged and then it would be good to go. His response was well i dont know how much freon would be needed but chances are you would be looking at $65-$70. I said no problem since the going rate is from $50-80 depending where you go so the car went to the shop the very next day. Upon arrival i talked to Lenny, and said we spoke yesterday and he remembered me so i thought great we are on the same page. Let me sow you where the freon was released from and you can take it from there. He gave me a quote $160, and i said whatever the hell for. And the response was well i said i didnt know how much freon the car needed. They tacked on another $3 for an o ring that didnt need to be replaced and $15 for the all of 3 minutes it took to install it UNBELIEVABLE! My bill is this Freon $60 Oil & Dye $29.95 O-Ring $4.00 Labor $60 with tax $7.61 $161.56 I obviously tried to have words with the guy but hes got you buy the nuts as its 110 degrees out and your car needs to be fixed so your not gonna dye of heat stroke driving to work. I do all my own work on my cars except the items that i do not have the proper tools to do like properly charge the AC system, and this is why i do my own work for crooked dishonest mechanics like this. STAY AWAY! You have been warned as this WILL happen to you. read more

My A/C went out (it's the middle of the summer) so I went there desperate. First they tell me there is no refrigerant in the system and I might have a leak and it would cost 180 to fix/test. I declined and decided to buy my own refrigerant to fill up the system which cost me 60 bucks. When I tried to fill it up none would go in so I went back. After a second check they tell me my compressor was bad all of a sudden and it would cost 830 to fix it all. The whole time they were not explaining any details just "we'll fix it". Went to another shop. Turns out the system was actually full and it was just the compressor. Cost me a total of 400 total to get it fixed with a new compressor I bought and I am still out 60 bucks because I bought the refrigerant. Beware this place. read more

customer service was ass, being rude and for what ? yeah automatically hung up the phone, not gonna deal with anyone bitchy ass attitude when i'm asking for a quote tf read more

I was amazed at the quick and professional service. They listen to my situation and catered to my needs. They had the vehicle diagnosed in less than 5 minutes and gave suggestions on options I could do. They really went out if their way to make sure I knew what was going on and what I could do to get my car back on the road. I know where I m recommending any one I know to go if they have automotive needs in the Vegas area! read more

Charlie's Auto Service - My car in the shop at Charlie's. - Auto Repair Near Me - Las Vegas, Nevada

I was recommended by Alex at the o'Riellys down the block. He said they work on classics like mine and we're able to get me in and helped way above and beyond. I'll be taking my classic here from now on. read more

I'm sitting here at Charlie's Service and just had to tell you how elated I am by their honesty and integrity! First of all they are so much more reasonable than others I got an estimate from. I called as I was concerned about my brake pads. They were going to close in 2 hrs. But said come on down now. Kenny was so friendly and was genuine in caring. It ended up it was metal on metal. He called and got upgraded parts at same price as they didn't have them. . When I asked if they could go ahead and do front ones, he checked them out and said he doesn't want to charge me to do it now as they're not that bad. He said I have about 6 months left on them but bring car back in 3 mo. And he will check them again. I was very impressed by this. I recommend this place to anyone who wants to be treated with honesty, fairness and respect. My point of contact with this exceptional customer service was KENNY. I applaud you Kenny at Charlie's Import Auto Service! read more

I had less than 24 hours until I was going to be headed out on a road trip and was stressing out that I had just found out the brake master cylinder was leaking horribly. These guys were quick, had the part ordered and my car fixed the same day. While I was on my way back to the shop once the part was ordered my car suddenly sounded awful, while it was in the shop I was told the weld on the exhaust pipe broke and for only $30 they welded it right away and my car was all set for its road trip with plenty of time to pack and run a few errands before leaving town! These guys are straight forward and get the job done. Read my full review here at www.nvilloria.com read more

This place is a blessing. Car had issues and I felt like I was a priority. Came to pick up my car and made sure I got the best deal for what I came in with. The service and staff are the best. I hate auto shops but this place changes that. read more

Don't waste your time and money. I had them swap a transmission in that I supplied; they did not offer to give the extra jug of transmission fluid I supplied back, they did not fully tighten the transmission mount so it is now clunking around, they left hoses leaky and not fully tightened and when I got my car back the air conditioner was drained of freon and the fan wouldn't work. read more

Great service! I called ahead and they told me to come by to and they would take a look at my exhaust which was making a very loud noise. They located the issue, made a recommendation, and fixed it. Great work, great people! Thank you Sam! read more

I took my car to go get service because my AC was not working when I got to Charlie's auto repair they told me that I had a small leak in the hose they fixed my car and then two months later my AC no longer works took it back to them and then they told me it was the compressor my thing is I feel like they knew it was the compressor before they even fixed the leak this place is a scam and it will take your money me being a single mom now I'm driving my car in the heat and 112° in Las Vegas, Kenny was nice The first time I seen him but the second time I took my car back he showed me freaking attitude and now they wanna charge me $980 to fix my compressor bullshit stay away from these guys. read more

Sam, Tim, John and Ken are the best. I met Sam the owner of Charlie's just about 20 years ago, and they have been my go-to Auto Repair Shop in Las Vegas for all of those years. At Charlie's they do not try to sell you parts or repairs you don't need. And when you go there to get something fixed, they will tell you what is wrong and what your car or truck may need to keep you on the road. They are honest in an Industry where that is a rare thing, in a city where people come and go. It's nice to know there is one really great shop in Las Vegas that does good work, and won't rip you off. DW read more

Charlie's import auto service 4012 West Charleston Las Vegas Nevada 89102 : My boyfriend brought his 1990 Nissan 300 ZX for new belts, and to fix the oil pressure gauge. He was charged $125.82 for parts and $110.00 for labor, total was $246.01. They did not change the belts, they are still skreatching. This problem started because they changed the alternator the last time he took it there! DON'T GO HERE, they will charge you and not do the work on your vehicle! read more

My 2004 Jaguar x type had a coolant leak，it's just one of the tube that needs to be replaced. Another mechanic quoted me $250 to fix it. They got it fixed for less than $120. Highly recommended, and I'll definitely bring back more business for you guys and referring other friends who have car problems. read more

I looked for auto repair to change my breaks pads on my vw eos got 2 quotes for over 200$ this guy did my breaks for cheaper was really nice and fix it fast and good very recommend read more

When my previous mechanic got out of the business, I found this place. I have two cars and put a lot of miles on both. I have a Subaru with 160,000 miles and a Yukon with 326,000 miles. I've been delighted with the honesty, customer service and excellent pricing at Charlie's. Since I've had such success with them, my entire family has started bring their cars into Charlie's too. Always a great experience. read more

Took my car here and immediately felt confident. Needed to get my water pump and a couple of plastic fittings replaced. They suggested metal fittings and I agreed. They offered to drive me home and back when repairs were done. Finished repairs and car was working fine. Good mechanic shop. Just make sure that you read the sign and do not go to charleston auto repair next door. Sam had to correct their mistake which is detailed on a review that I made for them. Thanks Charlie's read more

I am new in town and so I desperately needed a good repair shop that wasn't going to take me for a ride. I got a couple estimates to fix my car kept getting told I needed to replace a bunch of stuff. And it was going to take multiple hours to fix. I took it over to Charlies and Sam the owner told me straight up what needed to be done. Only my wheel hub needed to be replaced and my brake rotors turned. 2 hours and I was out of there and for about 500 less than what the other guys wanted to charge me. These people have my business for life. read more

Sam is always honest and reasonable in his prices. I recently took my car to the dealer and was told I needed all kinds of work. Close to $1,000.00. When I brought it in he checked everything. I only needed to have my rear gear fluid changed. He even pointed out a part on the dealer list of repairs that is not even on my truck! Thank you for your honest work. read more

The folks at Charlie's were honest. I had the intention that I needed a new oil pan because of stripped threads from repeated oil changes. I had called around trying to locate a replacement at VW dealers. A new oil pan with the labor and oil change would have been just under 700$, plus waiting. Didn't need a new oil pan and they had the oil I requested with a new oil drain plug delivered to the shop, no problem. read more

These guys have my business for life.I needed my car brakes fixed after another mechanic charged me 460.00 to fix them.The other mechanic not only over charged me but didn't fixed the problem and told me I needed more stuff done to my truck($980.00). I wanted a second opinion.Took my car to Charlie's talk to sam and he went threw my car.He fixed my brakes and not only repaired my brakes but said my car was fine and didn't need all the extra stuff the other place was trying to sell me.Very professional,Great service and reasonable prices.I highly recommand this place. THUMBS UP!!! THANK YOU SO MUCH SAM FOR BEING SO HONEST..I will be a customer for life.Linda Rubin read more

This place is great you need to go to him there are no BS friendly service to the point auto repair shop if you don't want no BS and want it's straight this is the place to go they're friendly and there were Parish last I'm on the road because of them Peter M Las Vegas Nevada read more