I don't like writing poor reviews but we feel taken advantage of after our experience on Thanksgiving night. I highly do not recommend the Thanksgiving fixed menu. My boyfriend and I came here because everything was closed on the holiday but luckily Chart House was open. We looked at the menu online and saw their plates ranged from $20-30 and thought it was a reasonable place to spend Thanksgiving together. The ambiance is great, you get nice views and pretty fountains but it covers up for the terrible food. We were given a fixed Thanksgiving menu and you were forced to choose a salad/soup, Entree, and dessert for $59 per person. Ok...so we chose the options and we're NOT impressed whatsoever. My boyfriend ordered the Turkey Dinner and he described the quality of his meal as "leftovers." I ordered the Mahi and I've never seen Mahi look the way this one did. It resembled a chicken breast and wasn't thick chunky flakes like Mahi Mahi usually is. You only got one side with the fish as well, so my entree plate was mostly empty space. All in all, 2 sodas and a fixed menu forcing us to get $59 meals each had us spending $161 after the tip ($135 before tip)--no alcohol even included with that price. We left the restaurant in utter disbelief we spent $160 on literally some of the worst food we've ever had. I'm giving 2 stars to be nice because the service was good and the staff was kind. But I would never give this place a second chance after the feeling we had leaving tonight. read more

The service is always good ..but the quality of food and drinks is a hit or miss each time.

We've been here 3 times. Every time we were oversold by the wait staff. We ask for one thing and then get told we need something else, either a larger portion or a more expensive wine. On my first trip here, the shrimp with my dinner was burnt, badly. I ate it because I try not to be that guy. The second time we actually enjoyed the happy hour, we had reasonably priced drinks and good food, and it drew us back in for a third. But when we tried happy hour again we got fish tacos without fish. And a check for another table, folded and hidden after I provided my credit card without checking the itemized ticket. And paid for an extra glass of wine we did not order after they tried to fix it. I don't typically leave reviews but my experiences upset me enough that I decided I would. I worked food service for years and I understand the struggle but I expected better. read more

This has been on my Jacksonville bucket list for years, ever since I saw the funky design from the river walk. We were seated near a window overlooking the St. John's River and our city skyline, near the Jags stadium. We didn't request it and I don't know if you can but I would definitely ask. Our waiter was nice. The outside of my steak was a little charred for my taste but the rest was great! The potatoes were a pinch salty in my opinion but my husband liked them. A good steak and lovely view of the city make it worth checking off your Jax bucket list. read more

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Food and service was excellent. Callahan cut of prime rib was delicious. Tina on crispy rice appetizer also delicious. Reasonable pricing and a great river view. Only reason I'd ever go back to Jacksonville. read more

Somewhat disappointed. The staff seemed indifferent toward us. Took over 10 minutes after we were seated to get a drink. Our waitress was not knowledgeable about the menu. She had to go to the kitchen to get the answers to simple questions. When leaving we noticed they had put a tablecloth over the salad bar which means they were saving it for tomorrow. Nothing is fresh. Our fish, which was the special, I could tell it had been frozen. It was not flakey like grouper is normally. The fish was mushy. A bit overpriced for what you get. read more

Greeter at the door was wonderful, ambiance was nice. Waitress was just ok, attentive not annoying brought the food out in a timely matter. The drink I ordered pomegranate mojito not so good. Apple King Glazed Salmon not so good. Ny strip tough to cut medium well nothing spectacular. read more

Expectations were high based on the pictures I saw but food was a bit of a disappointment. Our steak was totally burnt on the outside and mashed potatoes tasted overwhelmingly like garlic powder. The service was good though, our waiter was also our host and bartender and I've got to feel for the guy who is probably over it at this point. Investments need to be made in the kitchen. The food is overly expensive and not worth it at this time. read more

How freaking unreal!!! We had a reservation at 9. They told us they couldn't seat us until 9:30. There were people shoulder to shoulder everywhere. It was insane and sad. What a disappointment!!! read more

Chart House - S&$@ show!!! Nothing in place. Way over booked. Told us it would be thirty minutes to wait for our 9 pm reservation - Seafood Near Me - Jacksonville, Florida

What can I say I'm absolutely disappointed in these so called $$$ sign restaurants. First it was our anniversary dinner which I made reservations for table was not I asked for but we took our seats anyway. Lobster bisque soup had more wine then cream horrible for $16 The crab cake for $22 is a waste of money as it was cold internally and old crabmeat add insult to injury. The dinner was not impressive I had the shrimp and lobster pasta with bacon which was COLD AMD DRY AS F!"&k not to mention small ass portion for $40 over all this is not a $$$ restaurant by any means save your money and cook at home sucks but this is Jacksonville and people Here I think don't know what food is I'm convinced. We used go to marker 32 on beach Blvd every anniversary but I have to let everyone know how they cater to only people they like and bump customers out of their reservation to accommodate a jaguars manager I'll never for get that . They gave our table away to him which in the end he never showed up . . I will attach a few pics of the old run down chart house read more

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My boyfriend and I went here because the hotel we stayed at was right across the street and they told us it was great. We walked in and said it would be an hour wait (more than half of the tables were empty). We said that was fine and went to the bar to get drinks while we waited. Our drinks were good. I ended up getting a Bloody Mary which tasted fine it wasn't the best in the world. But my boyfriend had an old fashion which was REALLY good. We looked at the menu and WOW! everything was very expensive. We ordered the fried green tomatoes for starters then oysters for our main course. The Fried Green tomates weren't all that great. The batter was over powering and I ended up having only one. They oysters were just pain oysters, nothing special. When it was time for the bill it took the waiter FOREVER to give us the bill. I don't plan on ever going back and the only reason it was good was because of the company I was with. read more

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The Chart House is coming back into its own. They have great, affordable bar snacks, good strong alcoholic beverages and prompt and efficient wait staff in the bar. Chart House is one of the best places in the urban core to go for bar snacks. It's parking lot is starting to fill up again. All that is needed are a few repairs here and there to things like cabinet doors and drawers. The Chart House is a unique icon of Jacksonville which is deserving of historic preservation and first rate food service. I am very pleased to patronize this wonderful venue once again. We urge everyone downtown to give it another chance. read more

Everything is as subpar. My food was cold by the time I finished detailing the shrimp, I wouldn't have order that if the menu would have provided the proper information that the stuffed shrimp had tails. My boyfriend had to use the bathroom, he picked the perfect time because if he hadn't he would've had a kitchen staff in his personal space making a table. Understandable you have to make a table but we were already cramped, which brings me to my next point We made reservations and got an absolutely horrible view, let me rephrase I got a view. My boyfriend wasn't as fortunate the glass was dirty and it's mainly the fact that he chose this restaurant *for the view.* he made reservations *for the view.* and then the cherry on top when we received the check our waitress left a heart on it. I personally found that extremely disrespectful but I assumed she didn't mean anything by it. read more

Chart House - Dirty glass - Seafood Near Me - Jacksonville, Florida

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My husband took me to Chart House to celebrate my birthday. Terrell made our visit very special and memorable. The food was delicious and the view of the river was spectacular. Terrell ended our evening at Chart House with a beautiful rendition of Happy Birthday. Terrell's wonderful voice had everyone in our area of the restaurant applauding. read more

This was the PURRFECT dining experience for us on Thanksgiving Day. So grateful for Chart House. The building itself is a feast for the eyes. The food look, smelled, and tasted divine. My favorite? The baked brie and the "autumn salad". But, seriously, it was all delicious. The sole disappointment was the chocolate lava cake dessert - there was not much "lava" to it. BUT it was a delicious warm brownie served with the most exquisite vanilla ice cream!! One of the top-5 winning points here was our waiter, Bobby. Seriously, as three women we don't often get a good table or good service. Bobby was incredibly attentive, anticipating our needs before we realized them ourselves. I cannot express to you how impeccable his timing was. There was even a moment when he asked if he could bring more bread and we said no only to realize moments later we actually wanted some. And he was right there! Smiling and attending to us. The TIMING! Oh, my goodness, when you have a feast like that, you want the plates to come out in order and without delay but also without pushing the clock. And - WOW - did they deliver. The best, most delightful 2-hour dining experience I've had - possibly ever! - on a Thanksgiving. As we were leaving we accidentally dropped our cheesecake leftover. What did the do? Immediately replaced it with an understanding smile. No muss, no fuss. Brilliant! Well done! Keep it up! We will be back! read more

This place is super pricey but well worth it. The prime rib was superb and the calamari was a table favorite. My husband inhaled the key lime tart. read more

Super awesome staff - both at the bar and servers. Professional, prompt, helpful and fun spirited. The space is on the water and offers some decent views and ambiance because of the location. Ample parking and easily accessed from major roads. Exceptionally good clam chowder (New England style) during my last visit. Broad menu with seafood and steaks at the center of the choices. read more

I've been trying Chart House in the past and decided to go back for the crab cakes. They have one of the best crab cakes. But everything else was just ok. The rice that came with my salmon was good, but everything else was not as great as it was before. I will not be going back. read more

We had a part of 11 for dinner last night, I made the Opentable and also called to confirm over a week in advance. There was not adequate staffing to handle our table and we had a concert to get to. Our reservation was at 5:45 pm. Drinks took forever to come out, and food did not come out until after 7 pm!! We ordered as soon as we could and could tell that it was going to be slow so we even asked for our checks to be processed right after we ordered our food. We didn't get out of there until 7:30 pm, almost 2 hours after arrival, due to food not coming out til 7:00 and then an entire steak entree was forgotten. My friend had to scarf down her $55 steak alone because everyone else had already eaten and we were waiting on the steak. The restaurant didn't even comp her meal or try to give a discount of some sort to make up for the mistake. If you have somewhere you need to be, even 2 hours of allowance for dinner with a big group might be a stretch and you'll find yourself rushing. On the positive side, the food was very good. Steaks, tuna stacks, salmon, shrimp, etc were high quality and delicious. Overall - I'd consider going back for happy hour but wouldn't pay those prices again for that experience. read more

The food was good, but it wasn't extraordinary. What made the experience better was the view of St. Johns River. Our table ordered several menu items including Seafood Pot Pie, NY Strip, and Baked Stuffed Shrimp. The food wasn't bad, but it wasn't comparable to the price. We went here for a birthday event, so if it wasn't for a birthday, I doubt we'd come here to pay this amount for the food. read more

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Made a dinner reservation with my girlfriend, and I could say we were terribly deflated on this experience when I made the reservation. We attended March 9 at 8:30 and we got there at 8:25. The host still told us we had to wait for a table even though there were tables open. I asked for a secluded area with a view of the water, and they sat us at a table away from the water which was hilarious. We didn't get water as soon as we sat down for 20 minutes, our server was some young lady with dark hair and she was running around like a headless chicken. She forgot my truffle butter for my steak as well. The food made up for everything, however, really good food. However, the service was terrible, and even the host as we left, gave a snarky look as we were leaving. It's a shame that a restaurant in a good area with good food could have such terrible customer service. read more

Excellent service, Food was cooked to perfection, Captains prime rib, paired with King crab legs and a table side of the creamed spinach. My new Jacksonville favorite. read more

The food was superb. The view of the St. John's and the upscale, "old Florida" architecture was lovely. The service was excellent, giving you plenty of time to enjoy your cocktails, starters, meal and then dessert individually. To some this might seem slow, but to us it provided time to savor each part of our evening. Our waiter was knowledgeable and friendly. It was the perfect choice for our group. read more

Early dining menu was absolutely horrible, food arrived at the table cold and tasteless! We, party of 6, were there celebrating a birthday. will not be going there again. read more

The food is pretty good here and so is the service. The dishes are fresh and the quality of the ingredients as good as well. I ordered the corn, spinach gnocchi, grilled shrimp and scallops for $38. And it was worth every penny. The spinach gnocchi was made from scratch and was so soft and creamy. My dish definitely could have had a few more pieces of it. The shrimp and the scallops were grilled perfectly. My husband order the prime rib (Callahan Cut - 18 oz) for $41.50 with mashed potatoes. He seemed to enjoy it. The salad bar runs about $18 if you're not purchasing anything else but can be purchased for an additional $10 if you have purchased an entree. The salad bar had so many options and some of my favorite things to eat on salad. They also have pre-made salads with various fresh ingredients for example: pasta salads. You could also ask the chef to make salads in the back and have them brought to the table. The dressings were homemade which is always a plus. They even had anchovy and caviar. I did order the crab, mango, avocado stack as an appetizer, which had a few hard pieces in it that I could not detect exactly what it was and it wasn't nearly as flavorful as expected. I've had this several places and I've never had the blue crab presented as some type of crab salad on the top. It also didn't have very much of the lump meat which was disappointing. I also had the steam oysters which were just okay. It wasn't the best nor was it the worst. The presentation of all the other dishes were great but the oysters were a little messy. The interior as well as the views of the water is were great. read more

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Excellent food and service with a beautiful view! This restaurant was a wonderful choice for our anniversary dinner.

Chart House is a part of the Landry's group of restaurants, but they do one heck of a job to make your experience memorable! I've dined at this location several times & it has yet to disappoint. The food is outstanding. Most recently, I tried the Thai Coconut Ginger soup on their winter menu & it was exceptional...so good that I wanted a second bowl! The salad bar is always a winner--you can't go wrong. Crisp vegetables, prepared cold salads (definitely get a scoop of the blue cheese potato salad!), freshly tossed Caesar, & even a decadent display of caviar & its accoutrements. The service is impeccable. We recently went to celebrate my Birthday & the staff & our server made the entire evening special from start to finish. Yes, it's pricey, but a worthwhile treat. And go for Happy Hour! It's a great way to try discounted cocktails & apps & still enjoy the atmosphere of this lovely restaurant. read more

The food is delicious a bit slow on the service great view great drink perfect company

Likes: The building itself is unusual and interesting. It's nice to have the water view as well. Food was absolutely amazing and very tasty. Service was great. Ambience was nice, cozy & quiet. Chairs are comfortable. Dislikes: The Oscar style topping on the Filet Mignon steak was a bit pricey considering the size and the asparagus was woody, hard & burnt on the ends. The salad bar was about average at best. They did offer a couple of unique items but other then that, I've seen better choices. Butter for the bread was bland. The overall price of the menu items is about 20-25% too high. read more

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This was my first time here at Chart House and it was great! I recommend the lobster bisque soup, sizzling mushrooms and the snapper Hemingway. read more

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Ohhh no no no. I haven't been this turned off from a restaurant in a while. 6:15pm reservation for a BIG birthday. My dear family member turned 70. What a 2021 blessing after all the heart ache from covid. A blessing! We sit down and our sever didn't come to us until 15 mins later.. ok no big deal. We finally get to place our drink and appetizer order. Let me put it to you this way.. 30 MINUTES LATER OUR APPETIZERS COME OUT! Our drink are nowhere in site. 10 mins later after the appetizer come FINALLY the sever comes and I have to ask for our drinks.. ok so you do the math with time. We've been here FOREVER. So we get the first round of drinks. TheN Another 20 to actually order our meals. And let me tell you we chose this place over CAPITAL GRILLE... not to be a food snob but I quickly realized we weren't in Kansas anymore... I'm livid. I knew it wasn't going to be a half decent evening. That was the understatement of the year. So where are we, drinks at this point are being delivered and then right away we are placing a new ordered as we now know they are going to take a life time to get it. Dinner orders placed and 45 mins later it comes out. Im pretty sure I laughed out loud. Everything is charred and horribly burned. The shrimp burned, filet burned, Brussels so hard you can't get a fork into them. I'm spitting FIRE. I'm mortified I took my aunt here over capital. My husband at this point is upset and embarrassed he went to request a manager. It's now 8:30pm... the manager, sir i'm sorry but you need to take course... as I am explaining all of our issues he doesn't know how to handle the situation. "Im sorry, would you like a piece of cheese cake?" I didn't know whether to laugh or flip the table jersey house wife style ... clearly our statements weren't good enough as far as complaining about the awful service and horrific food. I then told him the establishment was a joke for high end food based off their prices and they in-fact should be embarrassed... as they should. They brought us out lava cakes... THEY WERE HARD AS A ROCK! I died laughing I couldn't help it at this point.. what else do I have to lose lol. He graciously took $100 off of our $400 bill as if that were supposed to make up for something. It was never about the money... $400 for a 70th birthday is NOT an insane amount as we expect a amazing meal out of it with a lasting memory! Long story short never again. I'd rather spend the $1,000 at capital and know I'm getting amazing food and outstanding service especially for an important outing. Cheers to poor quality food and inadequate service. read more

Chart House - Seafood Near Me - Jacksonville, Florida

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We had Kendall as our server she was an absolute pleasure our drinks never got empty and the kitchen had our food out very quickly! Everything was beautiful, the food, the location, the entire restaurant!! It's our anniversary and we told them and they put our names on the menu! Very personable staff and Mark made us feel so special thank you Chart House for making our anniversary dinner magical! read more

Chart House - I got the Samon is was amazing - Seafood Near Me - Jacksonville, Florida

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Chart house pays attention to details, if you have a question about anything management comes too your table to answer your question. Food is outstanding and comes to your table hot and delicious. Racheal was the best , she gave us some tips on what she liked and we tried a drink she suggested and wow was it good. Can't say enough about the Chart house, if you haven't tried it your are missing a great meal. read more

Chart House - Happy 5 year Anniversary!!!! - Seafood Near Me - Jacksonville, Florida

Caesar salad was dry. Drinks were over iced. I mean I understand the whole bartender "add ice to save liquor" trick but come on. Main course was good. But I was too busy worrying if dust was going to fly in my food to really enjoy myself. read more

Chart House - This is the dust, accumulated by the A/C vent, OVER THE TABLES - Seafood Near Me - Jacksonville, Florida

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The food was decent but was still disappointed from previous visits, our server was horrible, I can't even tell you her name because she never said it. In fact the only thing she said was do you want to order. Do you want desert and ready for the bill. Which she offered together. I tend to drink a lot and my wife always points it out when we go out to eat upfront. Only refilled my tea after the third time She was asked. Then messed up the bill. Will really have to think about returning. read more

My boyfriend and I came here for Valentine's Day around 5pm. Great seats, food, and wine. The one reason for the two stars is that our waitress came around about 3 times to check on us. When our salads came, main dinner, and for dessert. Not to mention we ordered a very nice bottle of wine...from past experience in fine dining my server has poured the wine for you. She did for our first class and never once filled it up again. My boyfriend was so disappointed in the lack of good service especially because we were paying $250+ for a special dinner together. Everything else was great. read more

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This was our second time to the Chart House in Jacksonville. This restaurant had been around for sometime in the city. Very interesting architectural design. My wife and I were there for Valentine's Day dinner. We went for the special which is $140 for 3 course meal with multiple permutation options. 2 glasses of wine ($13 each). We added the octopus appetizer ($19) which I encourage you to try. Plus tip ended up being about $230 or so. +/- Valet Plenty of parking and valet is available if needed. We had a table between the kitchen and the windows and we were able to see the kitchen staff scrambling with people's orders on a busy night working non-stop. We are very thankful that they are spending time away from their loved ones so that they can prepare dinner for us. Two separate managers stopped by to give us updates on our orders... We understand! I wonder if it is because people complained about the wait. We wondered what type of society we are becoming that we demand or "deserve" to be served before others during a busy night out? Isn't the whole point to enjoy the company of your Valentine's Day date? read more

I went to Chart House during a work trip and enjoyed it. I have a serious gluten allergy and the waiter was knowledgeable on what I could/couldn't have. They have a separate gluten free printed menu which is terrific in concept but it still included slightly questionable gluten-containing items (ie, herb "crusted" prime rib). Anything the waiter didn't feel certain on re: gluten, he double checked with the chef and other waitstaff, which is tremendously appreciated! As far as the F&B, I had the house wine, octopus, salad bar, mahi and mashed potatoes. Everything was great! I was also scouting the restaurant for a potential event and it had a great vibe. Their semi private dining area feels much more like a private area. My only nit picky comments is that the restaurant has a slight musty/"dated" smell when you walk in (maybe from the waterfall or the carpet?) and the windows need a thorough cleaning in order to fully enjoy a crisp view of the water. read more

Came here for my wedding anniversary. Read the mixed reviews and was debating on going somewhere else, but I'm glad I didn't. Food was delicious, I had oysters and Prime Rib, my wife also got Prime rib and she also had multiple plates of salad. Solid 4 stars for the food I would return just for that. The Service was fantastic. Very friendly & knowledgeable of the menu. Our waiter made multiple suggestions if we were wanting seafood and made suggestions if we were wanting steak. The river view we had were some of the best in Jacksonville. Great views of the stadium, Vystar area, hart bridge and main street bridge. I seen multiple views saying the place was outdated. Is it an old building, yes. Outdated, no. It's an old building that adds to the experience at least in my opinion. When you add the food, service and views I'm giving it 5 stars. I enjoyed the experience while o was there and I'll definitely be returning in the future. read more

Disappointed sums up a recent visit to the Chart House. No dinner specials or happy hour on a Friday ?. Ambience and decor 5 stars including the architecture and design. If the restaurant is at full capacity, there will be a tight maneuver with seating and getting to/from table. Matre D was knowledgeable and welcoming guests for dining. Our waitress was subpar for customer service and the menu. Please do not insult patrons by calling me "honey". Waitress could not count to 4! Lack of experience and glasses to begin the dining experience. Placed orders and she could not even remember what was ordered. I stated my order 3xs and hoped it would be arrive as requested. Ordered the Chart prime rib small size, medium rare with 3mashed potatoes and side of mushrooms. Others on the party got coconut shrimp and salad, plus the grouper and salad bar. Plus some glasses of wine. Service was downhill with the waitress. Maybe she was having an off day or a scenario of wanting to be and do something else. She was a complete ditz and lacked the ambition of bring in customer service and hospitality industry. Not to mention, I had to fill my water glass each time except the first due to lack of attention. The food was edible but nothing to rave about. Prices were well above average. The temperature was very chilly eating and I could not shake chills from being so cold. My nose felt frozen as if sitting in a hockey arena. Been there, done that.... sorry not impressed and why do you need valet parking when not providing upscale service to clientele. read more

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