We signed up today; staff (Ms LaShonda) was a true professional. No upsell, no BS, just friendly…read morecustomer service. I told LaShonda what I needed and she was quick with some general questions to better understand my needs. She drove myself and my daughter to the unit while continuing with details. Very informative but also efficient. My 7 year old was with me and I appreciate LaShonda patience the entire time. We ended renting a 10x10 but I also asked for a bottom unit. Lashonda was quick to look up availability and found some potential move out units near my expected move in date. The entire transaction was approximately 45 minutes but it felt faster. Happy we stopped by and the reviews from Yelp certainly lived up to its expectations. I will update after we move in our stuff.

Great service and wonderful staff! Always impressed by their kindness and efficiency!read more

I loved that I was able to hold my unit while I made my final decision and that the sign up and…read morecontract process was so easy. Hans reached out to make sure I had everything I needed, and when I moved in, was so great to work with. The unit is the perfect size and is very clean.

Hans was attentive and patient. We were able to secure two lockers together. Awesome overall!!!!read more

Tom & Herman were super amazing & friendly & made the process of getting a storage very easy.read more

When I went in originally to rent my storage, La Shonda helped me. She was great. She took me…read morethere, answered all my questions and got me set up. When I returned to move everything in Todd helped me get the locks on and explained everything. Everyone is so kind and professional. The facility itself is very clean amd it's easy to access everything. I couldn't be happier with this facility. Thank you La Shonda and Todd!!

Clean facility, amazing clerk Ary! Be sure to ask for her as she is very knowledgeable and…read moretransparent!

Thank you to Sorrento Mesa Self Storage for making a less than pleasant detail in my life less…read morechallenging. The process to compare and select an appropriately sized storage unit for some estate items was very easy with the help of Ari. She was so affable and had the answers for all of my questions, even the dumb ones. The unit is clean and easy to get to, it feels secure and it was the right decision for me...proximity, price, and the entire property is obviously well-maintained. Thank you for an easy transaction, a well-informed and friendly staff, and the variety of units offered. You guys are great, thanks!

I don't even know where to start with our trainer, Mark!…read more When we first brought home our Belgian Malinois, Koda, he was like having a toddler. He would wake up in the middle of the night wanting to play, cry and bark constantly, and his leash manners were terrible. He pulled on walks, nipped and bit, and honestly, we were so overwhelmed that we even considered giving him back. Then we met Mark. The transformation has been incredible. Mark helped correct all of those behaviors and gave us the tools and confidence we needed to help Koda become the amazing dog he is today. His patience, knowledge, and dedication made all the difference for our family. Koda is now returning for his Master Classes, and we couldn't be more excited. We truly can't thank Mark enough for everything he has done for our fur-son. P.S. Koda absolutely loves him, and honestly, that's the best endorsement of all!

Excellent service from my initial contact with customer service to the on-site representative…read moreAaron. They were fast and efficient, and the facility are nice and clean.

I cannot say enough good things about this storage facility! The young lady that helped me sign up…read moresign in almost 2 years ago was amazing. Unfortunately I do not recall her name at this moment, but I will say this recently Andre. And made such a big difference in my life. I've suffered a traumatic brain injury therefore things such as payment, especially when I've had to cancel credit cards escape me reoccurring payments. They are always so kind to call me and remind me. The other day, my truck was broken into all of my cards were stolen, and Andre went way his way to call me and ask if there was could do to help. Let me know how many days I had before a late charge was going to be incurred. Even followed up later in the day at the time that I requested and called me to assist me in filling out the paperwork that I was able to pay my storage with. He sent me paperwork to where I could put it through my bank account because I no longer had access to any credit cards or my bank card and I'm currently in Mexico when this happened. Without that I would've had late fees. always so personable and so helpful when I forget they'll send follow up emails and they'll call and remind me. As a person with ADA issues, I am ever so grateful when I can find a business that has the courtesy and the understanding that San Diego self has shown me over the last two years. As for the facility, it's clean knee which is definitely helpful during the summer when I'm moving things in and out. Thank you, Andre and thank you San Diego self Storage. You definitely deserve five star rating!

Allie and the team at this location really helped us out in a tight crunch and couldn't have asked…read morefor better service! They took care of us within 24 hours and made sure we were happy. Great location!

Before I explain why I do NOT recommend this storage facility, let me unequivocally state that the…read moreemployees are super nice and helpful. When you read the reviews, this becomes a self evident truth. Sadly, this is not enough when safety and security of your valuables is paramount. This facility has water intrusion issues caused by off-site water drainage problems. On or about the May 2025 Memorial Day weekend, SecureSpace Self Storage experienced a massive water intrusion incident. Literally dozens of units on the first and second floors were partially or completely flooded. Boxes, furniture and anything stored in the units was variously soaked and damaged. I personally lost a very old and sentimental CD collection of stored in multiple cardboard boxes on laid on the concrete floor. It appears that drainage from up grade (I.e., off-site) entered the storage facility somewhere on the second floor via outside wall. From various accounts it seems that periodic flooding is an issue for the County of San Diego in this area. This storage facility is located towards the bottom of a fairly steep Storm water runoff and drainage system. It is unclear whether the intrusion was a poor a design issue or a maintenance problem. SecureSpace emphatically claims it is not their fault. This is probably true but they still own and profit from renting hundreds of high end, air conditioned units. Drainage mitigation is part of a good site civil design plan and typically required by San Diego County authorities (i.e., permitting process.) Clearly, SOMETHING failed and many of us SecureSpace tenants were told to file insurance claims. If you don't already know, insurance adjusters rarely make you whole even with receipts, appraisals, etc. Bottom line, AVOID the first floor of this facility at a minimum. Be aware that poor design and/or maintenance may jeopardize your valuables. It's really unfortunate because this place is NOT cheap nor is it in a bad neighborhood. However, there appears to be site civil design and/or storm water mitigation issues that weren't properly planned or later resolved. Do your own due diligence and ask yourself if the risk is worth the price. I was planning on storing a lifetime of valuables for long-term safekeeping while on a foreign deployment. I will take my business elsewhere because I don't need this kind of headache or perpetual worry.

I am so happy and grateful to Nicholas and Anthony of SecureSpace Self Storage Rancho Penasquitos…read more I have been renting here since it opened. Recently they had a pipe break / flood. They were expedient in how they contacted each tenant and sought outside help to prevent further damage. These guys have great attitudes and I greatly appreciate them.

poway road mini is the absolute best sartaj is the best customer service person, so helpful and…read morecompationate

The staff at Poway Road Mini Storage were very courteous and helpful. They are definitely customer…read moreservice oriented! The facilities are very clean. Thank you, Myriam, for your help and ensuring we got the storage unit that best fit our needs!

I can't say enough good things about this storage facility! It's me it's clean. It's…read moreair-conditioned so in the hot days you're ready in an ugly situation but at least this way you don't have to sweat while you're doing it! All of the people that work there are so pleasant so helpful. Shoot, even the bathroom is amazing at the facility along with their little candies that they have available for you I've suffered a traumatic brain injury in the past so businesses that can help me remember things or at least be kind when I have forgotten mean a lot to me. Recently my truck was broken into while I was in Mexico and my purse along with all of my credit cards in my bank card were stolen. This made it impossible for me to pay my storage bill when it came due. I had been on auto pay, but once the cards were killed, that was no longer relevant. Andre went way out of his way to call and remind me that the bill was due, he even let me know how many days I had to work with before a late charge would be assessed once I realize that I wasn't going to be able to use my bank card in time he immediately sent me a form which was super easy to fill out online, allowing my bank account to be linked to my auto pay, and the funds were immediately available so that my items in storage were safe and sound Andre followed up with me to make sure that I had it done if I needed any help he was there for me and just overall compassionate and understanding! That's so hard to find nowadays I highly recommend this facility on every level. It's fantastic. Signed a happy customer

Went here because of the promotion for 2 months at 1/2 off. Great deal. When we went to the storage…read morefacility it was easy to Get in and out of our storage room, we also thought it was super clean as well. It's a great place to store stuff. Worth it.

I've been a customer of CubeSmart from the beginning, and I'm thankful that Ron stayed with the…read morecompany. He's very personable, efficient and focused on prioritizing customers. He's helped upgrading my unit latch, which has improved the access and security. He's dedication and loyalty to CubeSmart is amazing. He's the only reason why I'm still here, along with Manager Marcia. They make a great team. He is CubeSmart material and deserves a raise for making CubeSmart La Jolla great again!

Avoid! My unit was also broken into. The employee working at the time said it was happening often…read moreat this location. When the police arrived he told me dozens of units have been broken into, with thieves breaking through connecting walls of the units and knocking down doors since they are made so poorly. Ultimately, nothing that was stolen was covered by insurance since there are no security cameras in the hallways. The police specifically informed me that they have told CubeSmart to install more security measures and they have refused. I would NEVER have stored my stuff here if I knew the risks involved. Additional side note, there are a lot of creepy people in the facilities and I can infer are sleeping there. As a young woman I felt extremely unsafe on the property.