Less than impressed with the food and the service. We got there after 9 pm and were seated right away. The waitress took our drink order but never told us about the specials or what she recommended. It took a really long time to get our food and when it arrived it was not hot. The cheese had already gotten hard. The waitress never offered to refill our drinks. The couple at the table behind us left without eating. The prices were actually good, but we would have enjoyed McDonald's better. read more

The service in the place is absolutely horrid. We have been to this resturant several times since it has opened and the quality of service has gone down tremendously. Tonight, we literally had 0 service, the waitress took forever to get to our table. We she did show up, we went ahead and ordered. She brought our drinks and salads out. That was about the last we saw of her. We got our food and my wife asked for ketchup for her fries, a different waitress had brought out our food and said she would bring some back. She never did and I ended up swiping a bottle from the table accross from us. We ran out of drinks close to the end of our meal with countless servers, hostesses, and even the manager walking by and they did not even acknowledge that fact or offer refills. The food was good, I had the baked Spazana which was good and my wife had the Buffalo wrappers. She orders the wrappers with out buffalo as she doesn't like real spicy stuff. They put the Buffalo on it anyway but we never were able to send it back as the waitress was non existant. When she finally did come by, my wife told her about the wrappers and she apologized and went to get us the check and to-go drinks (they were our first refills). She brought this back and I laid my card down in the tray just happy to be getting out of there. A different manager came by and asked about our food. My wife told here about the food, she apologized and adjusted my bill so that I just paid for my meal which was real nice. Overall, the food on this place has always been very good but the service is horrible!!! With as much staff as they have moving around that place you would think that they would be on top of everything but they are not. Management is severely lacking and the one that took care of the bill tonight is the only one that I have seen so far that has cared or made an effort which I applaud. Tonight will probably be my last visit to Cheddars until they get there service issues under control. read more

Waited for 40 minutes after being told my party could sit together. After the wait we were still separated at two separate tables. It is my great nieces's birthday and I was unable to sit with her. I will NOT be returning read more

** UPDATED 4/11/17** Was contacted and said they thanked me for taking the time to comment, apologized and said he really wanted to fix this issue and send me something in the mail. Well, it has been almost 2 weeks since I spoke to him and I have yet to receive anything in the mail, I wonder if this was handed off to the manager of the location and they let it fall through the cracks?" We went there today and our waitress was very slow And unfriendly, I have been here dozens of times and I have never had this experience. Not only we have been waiting an hour almost on just our food. read more

Second time coming here and I'm now remembering why . Out of coke which was fine . Food comes out cold and then she tells us no cheese . We ordered loaded potatoes. It's sour cream and un melted butter . Will not be back . I've said it before I'm serious now . read more

Cheddar's Scratch Kitchen - Still currently waiting for the "butter to melt " steak is not cooked . Manger didn't care made it seem like it was about cheese . " - Comfort Food Near Me - Gastonia, North Carolina

Last night my family and I decided to dine at cheddars. I had a party of 8. We were told that it was a 20 minute wait. We were okay with that and sat in the waiting area without a problem. About 5 minutes after sitting down there was another family that had arrived of 8 or maybe more, but they were seated within a few minutes. Once we were seated and ordered, we had to ask for some items and request more than once. There were also some comments made by our waiter that I feel are stereotypical of black people. I brushed it off not wanting to make an already uncomfortable situation more uncomfortable, but my parents and boyfriend were truly offended. I tipped our waiter since we were a large party to tend to, but I will not be returning there. The service was not pleasurable at all, but the food was good other than the extremely salty grilled fish that I received. read more

Waited 35 minutes for a seat, waited 30 minutes after ordering for food to arrive. Didn't get my vegetables with meal but still got charged. Won't go back. Bad experience. read more

First time at this location and last. Food presentation is horrible and manager is obviously not in the right profession. If I could give this establishment zero ratings I would. So disappointed!!! read more

The first time I came, it was outstanding. However, the second time me my mom and her boyfriend came, we came in and waited 15 minutes for the server to come to our tables for drinks. For one, it wasn't even who our server was suppose to be. It was a random server that saw us and realized we weren't getting served. We got our appetizer with our food, it came out with our dinner. Everything was cold and our steak was soooooo rare when we ordered it medium. Hair in our food and lipgloss stain on wine glass. When asked for another one instead, she charged us for a second glass even though there was lipstick on the glass?!?! Terrible service. read more

When you want to sit down for a nice meal for Mother's Day, you shouldn't have to tell the host that tables need to be cleaned off. Every table was covered with dirty dishes. read more

A restaurant named Cheddar's and the waitress can't discern between American and Cheddar cheese. That's pretty sad. And so they can't make a burger right and now I don't get to eat lunch. To make things worse it has taken 11 minutes for her to cash me out. Walked by and looked at my credit card sitting atop the check 3 times! And still didn't take it. What kind of tip do you think she got? read more

Excellent atmosphere for a family dinner. We sat outside by the fountain and enjoyed watching other people eat FOR AN HOUR! The staff was super friendly and the food was prepared gorgeously. The wait is what dropped my star review. Like I said, its a great place to take the family but be ready to sit and wait. read more

Cheddar's Scratch Kitchen - Jace and I enjoying the wait! - Comfort Food Near Me - Gastonia, North Carolina

We absolutely love the good. The buttered croissants are deliciousness. Salads are perfection. The tower of onion rings are also a must. However.... The wait seems to be unbelievably long every time. But there are tables always empty. They need some organization. read more

Food was good, but the service was slooww. 20 mins for someone to take our drink order 45 mins before we received our appetizer 1 hr before we received our meal That slow and we arrived at the restaurant at 3:30pm. Can't imagine what it would be like at 6 or 7. Not a great experience for my first time there. read more

Sunday lunch was uncomfortably slow for everyone. Our waiter tried but the kitchen was obviously in trouble. We watched multiple tables in the bar area complain about the unusual wait for food. Sunday lunch should never come as a surprise. read more

We had family lunch here Sunday 9/6. Service was slow, food was subpar, and had to flag other servers down to find our to get refills on our drinks. Not a fan at all. read more

I love the place! The food is pretty good and the prices are even better! Plus they have a couple vegetarian options which means a lot to me! read more

Worst dining experience ever today fo lunch. Wait time 30 minutes even though half the tables empty. Used to be a great restaurant, not now! Needs a good manager, fast. If I could rate 0 stars I would! read more

Worst service I've ever recived. The food was good, but the service was so bad that I would not return.

It wasnt bad. Would have been better if they weren't out of the first three entrees I wanted. Perhaps get someone in there who can oversee inventory a bit better read more

The service sucks and the food was undercooked and overcooked. We both got the steak. Took 5 minutes to even take our drink order.

It took 30 minutes for them to bring out our curbside order after calling them twice and even then they were missing items. Don't pay them before hand and ideally find somewhere else to eat. read more

Food was decent, price was great. The place looked really clean and the service was good. I wasn't blown away but I don't get the 1 star reviews. Some people just feel a little too entitled. read more

The food was great and the staff was polite to everyone but us. I was with my 4 boys and everyone was being seated before us; people that had gotten there after us. A bigger party of 7 or 8, a party of 3 and then 4. I went inside to ask and she said we were next and then another group was called. That's when I took my boys and waited inside. The little girl said they were cleaning a table for us now. When we were seated, we waited another 15 mins before our waitress came over and apologized saying she didn't know the hostess was going to seat anyone at that section. I was in tears and my boys were hungry; didn't even have the energy to load them back up to go elsewhere. We've been to this location before and we've NEVER had an issue. This was such a disappointment. read more

we stoped in for lunch today at cheddars,,, gastonia,,...... it was eleven am.......they just opened///..... but was out of baked potatoes,,, and their spinach dip...... i thought that was strange,,,, as they just opened..... they also told us they dont make their meat loaf anymore........ well,, the first 3 things we asked for,,,,,they did not have....... we ordered something else........ we waited about a full half hour before thefood arrived.....we were very dissapointed to say the least.... they do not put the salt and pepper shakers on the table ,,, im not sure they should even be opened...... we shall not return,,,,, ever........ ps,,, the lunch wasnt really verygood either.... ps,,,, i left a 30 % tip........ read more

This was our first visit to Cheddars. The place looks clean and nice. However, our server did not appear for 20 minutes. Salad dressing was good, I ordered balsamic vinaigrette. Salad greens were mediocre at best. The chicken strips had some kind of thick gooey breading on them. I think this was supposed to be crispy, but it was too thick to be crispy so it was just gooey, doughy, I don't know, just gross. My husband's rib eye was cooked well, but it was very, very fatty, and gristly. There must be some decent food there, the place was full with people waiting. We will not return. read more

My husband daughter and two grandsons ate here this evening. When the food came to the table two of the plates had the wrong sides. My daughter and I both had the 6oz steak, we ordered medium rare, both steaks were overcooked. my husband and both grandsons had burgers and they were extremely salty. The black bean side was inedible and the mushrooms never arrived. We were there at around 5 pm when it was not busy but still had to track down the server for drink refills. We still left more than a 20% tip as the food was not the servers fault. We did let her know about the food and in my opinion, the manager should have come to the table. We will not eat here again nor would I recommend it to my friends. read more

We were skeptical at first because of a few bad reviews. We went anyway and we were so glad we did. The restaurant was clean the staff was friendly and attentive. Our food was delicious and came out of the kitchen quick. The salad was fresh and the chicken was moist and tender. I will definitely go back. The prices are reasonable and we enjoyed our dining experience! We tried the lemon chicken and the broccoli casserole is awesome!!! read more

The kitchen staff doesn't really seem to care what you get for a meal made it very difficult for our waiter my food look like it was a left over from lunch and we were there a dinner guest with me had to return her sandwich three times due to allergies she's allergic to dairy they brought her butter instead of requested mayonnaise. The kitchen help doesn't seem to care read more

Lookout for this joint. Our wait staff was some guy in his late 30s with a sob story about a stint in the military and a bad back. He kept ignoring our table after letting us know he was disabled. The wait for the food took over an hour, among rompa room style chaos in the kitchens. and by the time my plate got out it was cold. The prices are good and that is about the only good thing this resturant has to offer. Cheap food in large quantities similar to Golden Corral. Would not recommend in the future. read more

Food is pretty good and the atmosphere is very nice. It's very fairly priced and portions are generous. One of the best chain or franchise places to go. read more

Love the food and people. Definitely recommend if you've never been. Best salmon I've ever had!

My wife and I went here for a date night. It was an slightly better than average experience. It took 5 minutes for the hostess to acknowledge me and take my name. We had a 15 minute wait once our name was taken. The aesthetic of the atmosphere was nice. They were quite busy on a Sunday night. There evening was was nice so we waited outside for our names to be called. The outside was nice as well. Once we got our seats, it took approximately 5 minutes for a waitress to come and get our drink order. We had our selection picked so placed that at the same time. My wife chose the 6 oz. Strip and I chose the 14 oz. Ribeye with sauteed mushrooms. We both got salads with our steaks which was a $3.24 upcharge. It took approximately 10 minutes to get our drinks and our salads arrived about the same time. Our food arrived right on time (once we both finished or salads). Temperature of the steaks were right on, my wife got medium and myself got medium rare. Disappointed with the 6 small, cool mushrooms I got with my steak. Flavor of steaks was good but a touch unseasoned for my tastes. I got fries with my order and they were overcooked and very little seasoning. My wife got a baked potatoe and was disappointed there was no sour cream option. The price of the food was average. Our meal was $48 and we left a decent tip. Overall, not a bad experience but not stellar either. We will go there again. read more

Let me start by saying that if Horrible Customer Service combined with subpar food and long wait times is your thing then by all means this is the place for you..no need to read further...go to CHEDDARS So we get a high table close to the bar and our waiter comes by and we ask for water and a peach iced tea..at the same time since we were famished we ordered the Beef Nachos first so we can start with those and also a Phillycheesesteak sandwich (Should have gone to my fave O'Charleys ) minutes go by and he comes back with a Lemonade ( Please remember this part ) We say we ordered water and peach iced tea..he looks lost and he leaves to get said items.. minutes later he comes back with peach iced tea and water ( Water had that faucet taste to it ) so my Wife and I go thru the peach iced tea like nobody's business. Another waiter comes by and brings my sandwich and no mention of our nachos which we should have come first..were like ok and we start eating the sandwich..no drinks on our table except for the water and the lemonade we did not order. our waiter comes back and with him are the nachos..no wait he says they ran out of beef and he took it upon himself to order us chicken instead, ok..wow..wow..so we are like let's make it work babe..I'm thirsty and I tell him more peach iced tea please.. Nothing..nada..nathan..I finished my sandwich and start eating nachos..no I mean the chicken nachos he brought us.. I'm slowly getting agitated as there is no customer's at the bar, but there are 3 bartenders, 1 guy writing down the names of liquor ( I guess he does not know which ones they are, we will call him Clown for now ) so this Clown and 2 other gals next to him and our waiter are bouncing all over the place but not coming close to us so I can ask about my drink? Finally I get up and ask clown what does it take to get a peach iced tea around here, to which he comes back with a snarky remark and I'm flustered so I snap back get me a peach iced tea and make it happen, I repeat make it happen..so he mumbles something and I go back to my table and sure enought the peach iced tea is in my table within a minute.. ( so you literally have to get your own drink at the bar and just say make it happen and it will happen ) Obviously I'm wondering what did I get myself into here, the night with the wife was already ruined.. so I ask the waiter for my bill and he comes back with that in like 10 seconds! Wow So I'm disgruntled and I give him my card and he goes back and swipes it and comes back quick again! What gives? I look for the second page so I can calculate the tip ( Yeah I was still tipping the poor guy but he was only getting 10% percent from me! ) And what do I see on the bill, the frieking LEMONADE! yeah the LEMONADE that we did not order, the LEMONADE that sat on our table the whole time..that's when I lost it..I lost it.. Now the lil dude is no where to be found and I go to the clown at the bar and say ( My voice is obviously a tad bit elevated at this point ) and I says to the clown this is the worst service ever can you please remove this LEMONADE that we did not order off of my bill? ( I was not ready for this ) The clown SHOUTS back at me! I shout to him he shouts back and finally I ask for a manager as I'm getting nowhere ! I literally walked to the front desk and say I need a manager now..!! ( What I should of told the clown is I need a manager and make it happen and it would have happened ) A couple minutes later a manager comes out, with our little waiter in tow..he talks to clown boy first, then he comes straight to our table and I mention the whole story and my wife says what kind of operation are you running here where your personnel can scream at customers? No answer. and I says is it normal for iced tea to take ten minutes or more? and he says yes, even tho no customer's at bar! and then I mention the horribel service on the clown at the bar and he says well I will talk to him in private..I says that is cool and everything you talking to him in private but in the meantime he is screaming at your customer's in public..and I say take of the damn LEMONADE off my bill and we will be on our way..My wife says to me calm down..!! He comes back and we make ammends..but still it is one of the worst places to go..I will never ever eat there again, never will I take my hard earned money there ever again.. O'Charleys has way better food, price and customer service has alwasy been good to me, Buffalo Wild Wings is excellent, even Olive Garden with the long wait lines is up there.. P.S. you maybe thinking do I wish the clown fired, I don't because I would rather he stay there and keep treating customer's the way he is and have CHEDDARS lose more and more customer's for the restaurant, because it will happen, and in the long run it will cost them more..word of mouth is everything in this town and I will let everyone know about their crummy service, horrible customer service and subpar food. read more

We arrived at 4:30 in the afternoon, and the parking lot was already full. We were seated immediately, and our server was prompt, with frequent check-ins. The food was great and reasonable. Our only snag was the kitchen was behind, and our food took a really long time to arrive, and one dish was 10 minutes later than the rest of the food. I really believe this is due to the newness of this location. Our waitress was very friendly and gave us updates often. Overall we are still happy with our experience, and will be back. read more

Had lunch today with a co -worker. We arrived at 11:50 and didn't leave until 1:30 due to poor service. We ordered an appetizer and after 20 minutes and several excuses from the server I had to get the manager who then expedited our appetizer. We did receive our salad in a timely manner but then the waiting game was on again as we waited for our soup and sandwich. After another 20 minute wait we told the waiter to just bring us the check as we were fed up with waiting. It was the worse restaurant experience I have had in many, many years. The manager did comp our meal and he was apologetic but I will not be going back to this restaurant. read more

My wife and I went to Cheddar's for a special dinner. I had the half rack of baby back ribs and chicken tenders. My sides were the mac and cheese and southern green beans. I was so full with half the entree that I couldn't even eat the ribs. Had to take it home in a box. The tenders were exceptional, the southern beans were very good but the mac and cheese would have been better if it had been hotter. My wife's dinner was steak, chicken tenders, coleslaw and fries. She said the steak was very good. We also had an appetizer of chips and salsa. The cheese dip was very tasty. For the money and taste this is one of the best places to eat. Definitely a special place read more

So far I can always count on this location for a great meal and great service!!! Fortunately I've never had a long wait at this location and they are quick with bring the food!!! read more

This cheddars is AWFUL. We waited 2 hours to be seated and longer to eat and Eben longer to get our check. Then the checks weren't right. Hell, I'm waiting on the check as I write this! I will never! Horrible service. They mean well but they need to get it together. read more

Just had lunch with a friend here. She had the chicken pecan salad. I had the 6 oz sirloin with mashed potatoes and gravy. All was delicious. I wanted to give a shout out to our water Patrick. He went above and beyond. A croissant didn't come with my meal and asked if I could get one and he promptly brought me one for free. You also get a free cookie with your first visit and he gave us two. Now if management would allow him to bring his banjo to work and play to all the tables that would be the cherry on top! read more