The food is okay, but the service is always terrible. My fiancé ordered a sandwich with no mayo and it came with mayo. I ordered mashed potatoes with gravy... anddddd no gravy. Not really sure what the deal is, but they need new servers and hosts as well. We have walked in before and the host/servers have stood there talking with each other instead of attending to guests. :( Hopefully they can get a new staff soon! Atmosphere is nice and relaxing. read more

Went in with high expectations but were highly disappointed:( food options seemed great however though our appetizer was bland and our entrees were even more so! Should be marketed as higher end cafeteria food. Manager was extremely rude! Saw him practically yelling at other customers who had an issue. Hostess brushed crumbs off chair before she sat us and menus were sticky and greasy:/ Not the cleanest place either. Sorry but won't be back! read more

Great bartenders and service here. Love the Hawaiian Chicken sandwich! Wish they had more draft beers to choose from though!

The food and decor is outstanding, but the service was very subpar. I met some friends here for girls night. I entered and went to the seating kiosk. I told the hostess that I was meeting someone, but wasn't sure if they had arrived. She looked at her notebook and said that the name wasnt there. She also stated that I was free to look for her, but if she wasn't there, that they didnt have any avaliable tables for me. The attitude seemed off putting, but no big deal. Found my friends easily. The waitress brought drinks quickly, but was slow to remove used glasses. With 5 people at the table, they added up fast. Food was brought fairly quickly and all orders were correct. That's where the positive ends though, sadly. We had to ask the waitress twice to bring silverware, dipping sauce, and butter. She kept coming to the table very frequently to ask if we were finished. She brought the checks without being asked to, then after paying while we were finishing our drinks asked us if we wanted another refill, or if we wanted to pay rent for still being there. I was very displeased with her attitude and with some of the conversations I heard other wait staff having in front of customers. I really wish that I could give a better review, but the service was absolutely deplorable. I will not be returning. read more

The service here was really poor. Our server took thirty minutes to take our drink order and messed up our order. I would not come here.

The staff is friendly and attentive... Food is great and portions are big... Love this place!

I have been here a couple of times and the service hasn't been too great. But, I came tonight and had Jamia as my server and she was excellent! Ask for her if you come! read more

Wonderful place ...nice & clean ..great services ..best apple pie ever...(_ just not enough ice cream)..I was told it's the only thing they don't make in house .. read more

Had a long day with a three year old. Stopped in to Cheddars at 2:30pm on a Sunday. It was pretty busy but we were seated right away. Sever was nice and efficient food was good bathrooms were clean. read more

I'm giving these fine folks five stars for their fantastic service, teamwork, patience, and accommodating nature. The food is solid at every location I have been to, but today they won over our family on the service front. We brought our family in right at the start of the Sunday lunch rush. We're talking 3 large booths full of family that doesn't see each other often and we did not make it easy on the wait staff. People were moving from booth to booth to visit and chat with one another so no one wound up sitting with the rest of the people on their check. People moved after ordering. Plus, people arrived staggered over 45 minutes - during lunch rush. WE were "those people" today. I know the staff had to be happy when we left, but let me tell you, they never once let it show. They made sure we had a great experience despite how much frustration we were causing them. To the staff I must say BRAVO! And - I hope you don't have to deal with anything like that again in a long, long time. Bacon cheese fries were a big hit. The steak and chicken tender combo was massive. Seriously, each tender looked like a whole breast. Salmon was good as well as the mashed potatoes and mushrooms. Tortilla soup was on point. read more

This was our last visit to this Cheddars location. My wife ordered chicken which was given to her cold; not the exterior..it was warm... but the inside was just shy of frozen. This is prolly our third or fourth bad experience here. It's not only food related which was two of the four but also the service. I do not recommend spending your hard earned money here! read more

ALWAYS a good experience when I do go to this location. The food is always pleasant, fresh, and good. The staff is friendly and very attentive to everyone in the restaurant. I seem to order the same thing every time I go which is the Buffalo chicken tenders. My husband had the ribeye steak over the weekend and he really enjoyed it. Overall great local eatery. read more

Nothing special about the food here and the service definitely needs some work. This is one of those places that seems to be a novelty in the area with a great location. Lower your expectations and be prepared to wait far too long for mediocre food. read more

We frequent Cheddar's a lot. But this last visit was probably the best. Our server, Brandon was on point. Very friendly and thoughtful. We always get good service. But he was the best! And the food was great as usual. Definitely recommend. read more

my family usually really enjoys our food at Cheddars.I get the buffalo chicken wrap every time because it's loaded with pickles! I also love the broccoli casserole! Getting a decent waitress is always hit or miss.. Last time we were there I ordered my usual and the waitress got my order wrong. I ordered the wrap but she put it in as buffalo chicken tenders. I heard her tell the manager that I didnt say that but I did...What an idiot. Overall the food is decent and prices are good, we just don't come here as often anymore because sometimes the waitresses really suck. read more

Decent food not the best not the worst. Good places to have a family dinner and just talk type of environment. Services is friendly and nice. read more

This was my first time here after hearing about how great the food was. The seating and overall atmosphere was great. Bathrooms were clean and managed (Sorry that is a big thing for me ). They weren't blasting any obnoxious music and seating was immediate. Let me say first the server we had Caitlyn was absolutely lovely and amazing. We ordered Queso with beef and chips for the appetizer and it was great. After looking over the menu I was pleased that they had a Monte Cristo sandwich. I have had them before at other places made a different way but I was up to trying a new version. I failed to read the whole description well as the sandwich was deep fried and was probably one of the greasiest and most unappetizing things I have ever tasted. It really was bad. It tasted like fair food. The fries were good though. I tried the salmon that my hubby ordered and it was cooked very well. The mac and cheese was bland and just meh. I think that this is probably a good place to eat for those days that you don't feel like cooking and don't want to spend a lot of money at a fine dining spot. The menu wasn't really that mind blowing so I will maybe give it another try some time. Its chain restaurant food so bear that in mind when coming as with any big chain there are things that will taste mass produced and this place didn't seem any different. I will def come back to try that cookie dessert sometime. The table by us got one and it smelled divine. read more

When these guys opened,and a couple of years after, they were a really good quality food restaurant. The food was really good, I mean everything I tried and portions were large and the prices were reasonable. But...... We had dinner there recently and boy has everything gone sideways for this place. I do admit the place looks the same and our server was straight up pleasant. The food, oh how it has gone down, not only in quality but taste. The chicken tenders were terrible,stringy fiber and tasteless.( They used to be sooooooo good.) The batter was stiff and too dry,adding to the tastelessness. The baked stuff potato was cold,the salad was mostly made up of the thin outer romaine leafs instead of the crunchy inner parts of the lettuce. The steak was coated in a overpowering pepper-based seasoning,not even mentioned on the menu,(so we did not have a choice to leave it off) and totally uneatable. The 1/2 rack of ribs were ok and I did eat some of those. All this for a mere $40 .....lol The manager came to our table to try to explain why it was so messed up;I told her I wanted NO discount or refund,but just wanted her to know how they have gone down so badly, please give me a ticket and I will go. She said next time....I said there will not be a next time for me and paid my tab and walked away totally unsatisfied with my visit and food. read more

Good food shitty horrible service took a whole hour to get food don't recommend it bad bad bad bad

I ordered a rack of ribs and they came out still frozen in the middle..I told the waitress and she got the manager who seemed nice but acted as though he was doing me a favor by letting me get something else off of the menu. My biggest impression of a waiter or waitress is friendliness and making time to refill my beverage..sadly,I got neither on my last 2 visits and that is why I will not eat here again...That and the obviously premade food. read more

Great food, decent pricing but the service is awful. We have been there more than 5 times because the food is do good and each time we have terrible service. If you don't like waiting for a table then you may want to go some ace else. If you sit in the bar area it's as though the staff has no clue who has what table to cover. You actually have to ask who has your table read more

I enjoyed the food and service I got here at Cheddars. It's like u roll the dice tho with getting a good waitress. I had one really good waitress one time her name was Ashley, she was great! The honey mustard isn't that great either :( other than that I enjoyed eating there! read more

Good food. Had the dinner portion of the chicken fried chicken.my only complaint is when my food came out I had to ask for more gravy I got 2 large chicken breast and maybe only 3 Oz of gravy. Chicken was so tinder I didn't even need the knife to cut it. Over all I'm satisfied. read more

The food was slightly above average. Not bad for a chain. Nothing special. The restaurant was mostly full but no wait to sit. Service was PAINFULLY slow. So much so it pained me to leave a tip. read more

Go here pretty regularly. Big servings. Never disappointed. Probably best food for a chain restaurant. Did I say big servings?

Onion rings are to die for but don't order for 2 must have at least 4 to help you eat them. Burgers are good also. Waitress we had was great & friendly. read more

Not bad food or portions for the price service at this location is hit or miss the chili chicken and shrimp is pretty good.

GO TO JIMMY JOHNS ACROSS THE STREET, YOU WILL GET WAY BETTER SERVICE THAN YOU WOULD HERE! Litteraly the WORST service I've ever had! My family and I came here after my nephew's Christmas program. There was a total of 8 of us (5 adults and 3 kids). When we first got there we were told the wait would be 25-35 minutes. No biggie, we waited. After about 45 minutes (and numerous other parties sat before us whom arrived after us) I asked how much longer. He told me they were wiping of the table and would be seating us next. After another 10 minutes, I asked again, he assured me very soon. After another 15 minutes (mind you it had been over and hour, and the 3 kids were getting VERY restless in the waiting area), I asked to speak with the manager. When she finally came over, she explained how the kitchen was backed up and they couldn't seat anyone. I told her we had been waiting for over double the amount of time we were originally told, and other people were sat before us who arrived after us. I basically had to beg her to sit us so that at least the kids would be out of the way and could get their food. Honestly we would have just left if we hadn't already waited SO LONG. She finally agreed to seat us, and mentioned she would send some appetizers to the table. Our waitress was ok. You could tell she was upset that she got a table that was already unhappy, but it wasn't her fault. And no one took that out on her. She took our drink orders, and the kid's food orders. When she came back to take the adult's orders I mentioned that the manager said she would send some appetizers out. She knew nothing about this. I said just forget it, and we ordered. 3 of us had side salads we asked to have before our food, and my husband did order an appetizer of cheese balls (I think). We had to remind her 2 times about the salads. When our food came out, we still hadn't received my husband's appetizer. I asked about it , and she nonchalantly said she forgot, but would put them in. We told her not to worry about it at this point. Our drinks were maybe refilled 2 times (sat empty for most of the meal). Even though we told her to cancel the appetizer , it still came out after we were all eating. She said she wouldn't charge us for it (IT WAS SUPPOSED TO BE FREE ANYWAY), but whatever. Finally we get the check..... now let me just say this, we in no way came here expecting ANYTHING for free or discounted, however you would think after ALLLLL OF THAT they would have given us at least 10% off, or free sweet teas.. SOMETHING. NOPE!! Not only that, but they even charged us the extra .50 for the cheese on my husband's burger. I mean COME ON. GET IT TOGETHER CHEDDARS AND LEARN SOME CUSTOMER SERVICE! We usually go to the Cheddars in university, and I've NEVER been disappointed. Even the food at this Cheddars was subpar at best. SERIOUSLY SAVE YOUR TIME AND MONEY,GO SOMEWHERE ELSE! read more

The service was extremely slow. . Never refilled my drink. It was completely empty...when I asked her. Her response was .."oh you want more tea?" My meal came before my friends meal. I finished mine way before she even got her small sirloin steak. Then walked away with my card and disappeared for over 15 minutes. Asked to speak with the manager. She was completely unhelpful, unfriendly and not truly apologetic for the horrible service and the fact I finished my meal before my friend got hers. Never will eat at this location ever again. read more

On Saturday evening my family met at this Cheddar's location in Gastonia. We were told that it would be an hour, so we decided to wait. Now we were a large party, but after an hour and a half we were the only people sitting outside. We had a mixed group ranging from a 1 Year old to seniors. My son went inside to see what the issue was. The restaurant had numerous empty tables. We were told that they couldn't seat us until they were able to serve us. So after making a fuss, we were finally seated. We had to agree not to place a drink order. Very strange. So it seems that they have a policy to not overload the kitchen with orders that they cannot keep up with! Or that's what we were told. Our servers were amazing. It was my six year old granddaughter's Birthday and they don't do anything special for Birthdays or special occasions! Our server went above and beyond by purchasing a dessert, which by the way was amazing, for the Birthday girl! The food was great and I guess we were just baffled by the odd policy about seating guests! Get your hostess program together! read more

Really good food and great service! Price was reasonable and we had plenty of food. Breanna was a wonderful waitress!

Severely understaffed and rude. Was given a wait time of 20 minutes and still wasn't seated after an hour. Told us the kitchen was closed after being seated. read more

I have been coming hear since the day they opened. It was great at first. Now it has gone down hill more and more over the last couple years. I always gave them another chance because I loved the salad and the croissants. Even though food has been under cooked, burned, and even totally wrong. Even though it takes forever to get service. Well today was the last straw. They have done away wth thousand island. The only reason I came was for salad. Fail. Bye bye cheddars. I'm done. read more

If I could give this place zero stars I would. The waitresses here are treated VERY poorly by the hosts & managers. It seems the hosts pick and choose who to seat in sections based on the servers they like/dislike. I pick up on these things easily because I was a server for a long time. The food... Where do I start. Was RAW & my sides were gotten completely wrong/cold. When I asked for it to be fixed, it came back the exact same. (I have this little trick... I heavily salt the food that comes out wrong. If it comes back salty, I know for a fact they did not properly fix my food.) Which, of course, they didn't. Not to mention the hair that was found... Or the fact my waitress did not refill any of our drinks for 40 minutes. They thought the acceptable way to handle this situation was to only make us pay for our sides and drinks. I did not even argue on the fact that my drinks haven't been refilled the entire time I was seated, or the fact there was hair in my food, but I paid for it anyway. Needless to say I will never come back to this disgusting "restaurant" ever again. read more

This location is ok the university place one is wayyyyyyyyyy better I know a lot of the restaurants have to do with location and who they hire! We are in Gastonia where most of the time people don't care and they are rude this place has some good plates and others that are never good the spasanga is very good the wait staff is young and sometimes they linger at the doors to the kitchen talking. I won't go back I may other out and take it home if I really want that spasangna but other wise isn't worth the time. read more

We were very disappointed in our visit to Cheddar's This has always been our favorite place to eat, until now. I always order the Chicken Alfredo, it's my favorite. My wife ordered the kid's meal chicken with BBQ sauce. When the food came out there was no BBQ sauce. It took several minutes before we finally were served the sauce. We also noticed the staff was different. I don't want to sound racist, but there appeared to be far more African Americans on the staff than other races (3 to 1). The cleanliness of the restaurant has diminished which makes me wonder about the kitchen. We may or may not return. read more

I went there to celebrate a birthday. Everything went well. Noticed that there must have been a lot of people celebrating birthdays as we were from the number of people who had presents and balloons. The food was good and we received excellent service. So if in the area would eat there again. read more

we arrived sunday evening about 7 PM and were immediately seated. We noticed that it was extremely noisy in the building. EXTREMELY NOISY. our waitress was great. the food , service and ambiance were good. did we mention how loud it was in the restaurant?? can you do something about the NOISE?????????? read more

My husband and I ate there last week. I ordered a salad and, much to my disgust, I found a hair in it. The manager came by and assured me that everyone in the kitchen wore hair nets but he would "take care of us". We had already ordered the Queso appetizer. I had the pot pie with my "hairy" salad and my husband had the Key West Shrimp & Chicken. When the bill came, they had not taken anything off our bill. I guess I assumed that, when you find something nasty in your food, it would be nice to at least take the appetizer off. read more

Gave this one star because thats the lowest it goes. if you want to go crossaints go for it, but i prefer to warm up my own TV dinners. service is crap too. read more