The food was excellent. The service was speedy and kind. There is nothing more to say about it.

I wasn't impressed at all with this cheddar's location. Upon arrival the hostess was sitting down scrolling on her phone, she did not greet us but took us to a table that was not entirely clean. We waited for a server to wait us for 5-10 minutes and no one even came by in our section. One server walked through twice but didn't acknowledge us. After realizing we were not going to get service we went to chili's and had impeccable service and food and were greeted with a, "Welcome to Chili's!" Cheddars can take some lessons from Chili's! read more

Worst food I ever had. For as nice as the place looked inside very disappointed .Lemon pepper chicken dry no taste at all of lemon pepper broccoli overcooked potato baked tasted nasty my wife had a spinach dip not even hot to go with the chips chicken fingers were OK service extremely slow sat for five minutes before we were even greeted. Will never eat in one of these places ever again read more

The food was mediocre and the spinach dip was a little dry but the salsa was amazing. read more

Cheddar's Scratch Kitchen - Comfort Food Near Me - Jackson, Tennessee

See all

Have not eaten here in Jackson Tennessee in forever. We quit going because the food quality tanked as the prices rose. Decided to try again and ordered two chicken pot pies to go. There is a reason why they don't post prices on their website as I paid almost $22.00. The containers were not even half full and the crust on top wasn't cooked. It came with a salad consisting of wilted lettuce, 2 croutons and a grape tomato cut in half. This place is pathetic as there wasn't anyone greeting the customers nor the mask requirements enforced. Stay away from here and spend your money elsewhere. read more

Clearly this is a chain restaurant, but higher up on the food chain than most. You can always find what you want to eat there and the ribeye is one of the best I've ever tasted, as good as some of the high-end steak houses. Sure it's busy but you get great food at great value you just can't beat it read more

Food was great as always. Service could be a bit better but overall a nice experiment. Went in during shift change so it took a minute to get food and beverages out. read more

Cheddar's Scratch Kitchen - Ribs and chicken tender with French fries and red beans and rice as a side - Comfort Food Near Me - Jackson, Tennessee

I have a hard time with reviews, but this place warrants it Aside from the nice boy opening the door out front, nothing went well. I asked if they had sandwiches before being seated and a blank stare with "what kind" escaped her lips. I then went to the bar to place my order and go. The girl behind the counter stared at me until I said "menu please" Finally placed my order, and had to ask for my drink after 9 minutes of standing at the bar Let's hope the food is ok read more

I had lunch here in a weekday at 2:00pm. My service was prompt and friendly. Joseph was my server My food was hot and fresh. I had the cornmeal catfish. It was also a LOT of food at $7.99 -the lunch portion. The restaurant is so beautifully decorated one would not expect such great prices. I've eaten here probably 5 times and have never had anything negative to say about this place. read more

The hostess was not the most welcoming, and it took longer to be seated than we were told it would, which wasn't a huge problem because they were busy so it is understandable. When we were finally sat we ordered and everything, it took almost 25-30 mins for just our appetizers to come out. When we finally got our food, one of the meals was wrong. Our server did not come back often at all. We had to send a completely different server to track her down just to be able to tell her the food was wrong. When we were finally able to get her to come back, she seemed very annoyed at us because OUR food was messed up. she left and got them to remake it, however it took about 30-35 mins just for them to remake it and she never came back in that timeframe. We eventually flagged her down again to just get it put in a togo box instead because we were starting to get understandably upset. She seems pretty annoyed at us for that too. She comes back a few minutes later with the food ON A PLATE and a togo box in hand for us to just put it in there ourselves. She said "sorry i went back there and it was just sitting there". I take a bite and it's ICE COLD. All because she just didn't want to go check on the food and didn't want to come back to our table to check on us. Quite angry because I don't think I have ever experienced such bad service from a dine in restaurant. It was a very disappointing experience to say the least. read more

Love this place!!! The portions are awesome and you don't leave hungry!!! They have speedy service and you're not waiting for drink refills. If you haven't been there you should!!! Bring your appetite!!! read more

I thought I would try this restaurant but I was very disappointed. My appetizer came five minutes before my meal. I never got my salad. They realized their mistake after my meal was half over. I ordered medium steak. It came out bleeding and cold in the center. I will not be back. The only good thing I can say is I did like the potato soup. read more

Worst experience ever. I ordered a bowl of chicken tortilla soup and was brought tomato broth with nothing in it...not even chicken...when I inquired about where the ingredients were....the server told me I could go to Wal-Mart to purchase them. My boyfriend was very upset because the waitress insulted and said inappropriate things to me at least four times. The only way I got any food was from eating off my boyfriend's plate. I'm never going back and hope you won't go either. read more

Tried to place a to go order. I was on hold for over two minutes. Called back and they were rude over the phone. You always have to go to the bar and it takes too long to get your order. They need to care more about keeping your business. I called O'Charlys and got an immediate pleasant response AND they bring it out to you. read more

Worst restaurant I have ever been to. My mother and I have been here almost an hour and haven't gotten our food. The waitress couldn't even pronounce the type of wine my mother ordered, and kept thinking I was drinking Coke instead of sweet tea. As soon as we sat down, I knew I chose the wrong restaurant to have dinner. It took almost 15 minutes alone to get our drinks. Between the loud baby behind us with the mother who can't control her child, to the half spilled dressing on my salad when it came out, and the poor man waiting on a take out order since we walked in.. the only reason this place has a one star review is because of the nice couple who helped the time sort of fly by as we all waited and waited for our lukewarm food to arrive. Save yourselves a trip and stay home. read more

It use to be a good place to eat with great service. What happened? Nasty, lazy, slow cooks, loud and unprofessional acting staff. Very disappointed. I won't be going back. I remember now why I don't like eating here. read more

I just want to give a shout out to cheddars! This restaurant location did not disappoint. It should have five stars. They have great food and great service it took a little while for the food because it was jammed pack but everything was hands-down my favorite as always. Chicken tenders are the best! Great portions! Great prices! read more

We loved this place. Fall off the bone bbq ribs, tasty and plump shrimp, massive apple crisp. But best of all we met Katie, the best server ever! read more

This cheddars location doesnt not compare to the Cookeville location. The food doesnt seem to taste as good and the service is a lot worse. We(6 people) were in a both and they took forever to bring refills. When they finally brought our drinks, they didnt take our empty glasses. They were also slow in bringing our food and taking our plates away. Won't be going back read more

This place is horrible! The service is slow and the staff is unfriendly. And certainly don't have a party here cause they will not seat you until EVERYONE is there. They would rather lose money on 10 people because 2 of them have not arrived. Take your business elsewhere! read more

Nothing to write home about. Steak was over cooked, potato was undercooked. Service was nothing special, always heard better things about Cheddar's but wasn't impressed. Won't be going back. read more

Given the wrong food. Didn't take my gift card. Cock roach crawled across the table. Nuff said.

We went to cheddars two nights ago and we really enjoyed it! We were seated quickly and the service was great! We both had grilled salmon and it was wonderful! read more

Unfortunately, I was in Jackson for a funeral so it wasn't exactly the best of times. But eating here made it worse. I had a GREAT time with my cousins, but dinner? Not so much. Overall, all of our meals were bland, dry or lukewarm. The appetizer tray was probably the best item and it was just your standard bar food. read more

Ordered the chicken club sandwich with fries, thoroughly unexciting. We got an order of onion rings as an appetizer which weren't bad, but nothing to shout about. Slow service, took us an hour and a half for a meal that could have taken 45 minutes. My suggestion would be to look elsewhere to eat out. read more

So if you are looking for bad service come here! Our waitress was terrible! Me, my husband, our baby, our friends and family all together at least spent 100 dollars but our food was late out! We received unsweet, instead of sweet, and the waitress argued with me telling me I WAS WRONG. Turns out the people in the booth behind us was not happy with her either, and was talking to the Manager. I had to receive his attention in order to get our drinks bc she FORGOT ABOUT THEM. Then she over heard us talking about her service so she took out 2$ each from me and my husbands bill and our friends! Because she knew we were not going to tip her! read more

Terrible service. First, called in to place to go order and was left on hold for 10 minutes, so my husband decided to just stop in and place a to go order. There were only a handful of people at the bar so he sat and tried to get someone's attention for several minutes. Finally his order was taken and he waited 27 minutes. Again, not busy. The servers were standing at the bar talking among themselves while the food was delivered to the bar. My husband then had to wait an additional 10 minutes for BAGS and the sides that went with dessert. Never again. Mediocre food is not worth the frustration and hassle. read more

I love Cheddars but took some of our friends and family there bragging about how good everything was and it turned out to be a nightmare. We ordered drinks and never got them until after our food was brought out. Got our steaks before our appetizers or salads???? Was so embarrassed that I had highly recommemded eating there and the service was so bad. I complained to the manager and he told me "Well there are lots of places you could have eaten, but thank you for choosing us." Are you kidding me....that's all you have to say. I haven't been back!! read more

Waited 45 min for our food after we ordered, when we got our food it was cold. Waiter said that it had just got done off the grill. Manager really fired order then said that the Pico sauce made it cold. Come on man read more

I'm not one to complain about service, but I am still fuming over what happened at this place last night. I went on a double date with my friend and our boyfriends. Our waiter was not good at all. We waited about an hour after we were seated for our order to be taken. Before that, she had come to us and told us are food was almost ready, yet she never took our order. Maybe that bit's not too bad, but what happens later is worse. Overall, she wasn't good. She totally messed up our receipts and we had to ask her for refills when we saw her. The four of us had no intention to leave a tip. My friend's boyfriend is a waiter and he was completely disappointed. We pay our bills, we're in the parking and my boyfriend is checking his balance on a gift card his mother gave him. It was like a visa gift card you buy at Walmart. So he's checking it, and notices that $37.33 was taken out of his account. Our bill after taxes was only $31.11. At the bottom, the receipt gives you ideas for how much of a tip to leave. The waiter took it upon herself to give herself a tip. I called up there and asked about their tip policy. You either sign to give one or leave it on the table. We did neither. I explained to the man what happened. He tried to say the bank took out extra so he wouldn't overdraft. Let me remind you that my boyfriend used a GIFT CARD. It has no connection to any bank. I feel like he was in on it too, but who knows. He claimed there was no transaction with a Visa. I'm assuming she thought she could get away with it since my boyfriend had a gift card. My friend used her debt card and no such thing happened. I highly doubt I'll eat here again. read more

This place is a complete disappointment. According to their "company policy" I could not order a Shirley Temple without them having to see my ID. I wasn't trying to order it with alcohol or anything, I just wanted a non-alcoholic beverage. I am of age by the way. read more

I'm from Memphis and my fiance and I weee meeting my family for lunch to give them the exciting news that I am expecting. When we first arrived we were a little uncertain about the server we had been assigned. He seemed a little distracted and it was an important moment so we asked if it were possible to switch servers. They quickly adjusted and a young lady got our drinks started while the manager/hosts found us another server. And they did not dissapoint!!! Chandler was amazing! My younger brother is special needs and is sensitive to loud noises. When a chair scrapped the floor nearby, Chandler immediately noticed my brother's reaction and asked the busser to be careful with the chair. He made the whole experience so special and I just really wanted to recognize him!!! read more

I've eaten at Cheddars before, but this location was seriously under staffed. The hosted was rude. She said there would be a 15 to 30 minute wait for me and my four children. Then proceeded to seat four family's in front of us. After seeing my obvious displeasure with this she sat us at a dirty table with ice chunks still on it from a previous guest. Most sections in the restaurant looked this way and I can see why if this is how families are treated. Will not be stopping here again. read more

ON SUNDAY June 3rd we went to cheddars at 12:00 pm we waited outside for 4o minutes abd saw at least 4 other parties seated before us we never did get seated went to othere place to get fed. read more

We had some good food here. I tried the blackened salmon with mashed potato and broccoli. Not too bad... But very small lunch portion than usual. read more

Always like Cheddars good food and service, just be prepared to wait at least 20 minutes on a Saturday Night.The crescent rolls are the bomb. read more

Great service today! Brought my wife and kids here after church for Mother's Day lunch and everything was wonderful. Today's server was Betty, very friendly and attentive. Thanks for take care of us! read more

Absolutely abysmal service at the Jackson, TN location tonight. The restaurant wasn't even that busy and we waited over an hour for our meal, drinks ran dry, all our food didn't arrive and the server disappeared for 20 minutes after we requested the missing items!! They finally arrived but we were already done with the meal. The food was good but the service ruined everything. Unbelievable. This was my first time trying a Cheddar's Restaurant and I will never again darken the door of another one. read more

I have never been disappointed with anything I have tried at Cheddar's. My favorite is the honey Dijon chicken-oh how superb! Every side dish, salad, appetizer I've had is amazing. The service has always been excellent and the prices are reasonable. This is on the top of my list favorite places to eat in Jackson TN. Would recommend to anyone looking for a delicious meal. read more

My husband and I love cheddars but lately we were disappointed. We have ordered to go these past 3 times and they took forever. Each time they were not busy. The last time we went it took them 1 hr to give us our order and the food we ordered was nothing that would take forever to make. Which was loaded fries, chips and queso, ribs with corn to the side. The queso was like water and the ribs were burnt. The manager did give me a free drink and apologized but she said they busy on weekends that's why they took so long. That was partly a lie because they were not busy at all at that moment. I appreciate the free drink and all but my husband and I were very disappointed. We will be coming back but we ask that your speed improve for to go orders. We get our food much quicker when we dine in than to go. Shouldn't the speed be about the same for both? read more