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    Chevrolet Van Nuys

    3.5 (1.5k reviews)
    Open • 9:00 am - 8:00 pm

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    Chevy
    Jim C.

    Went in today just to browse after Felipe told me he could help me out with getting out of a lease I've been wanting out of I was shocked He made it happen not pushy at all on purchasing the vehicle Maurice was helpful with the numbers I wanted to be at and respected and we came to agreement Thanks guys definitely recommended

    Sylvia P.

    I had a great experience getting a car today at Chevy Van Nuys! Mousa in Sales was very patient and helpful during my car viewing experience. Jason the finance manager was honest and reassuring, giving my confidence in my financial decision today. The general manager Ed was amazing! Ed was friendly and extremely helpful and took his time to find the best deals to fit the budget is set for him. "Uncle" Maurice was also friendly and addressed my concerns. This location has the best team and I'm so happy with my purchase today. I highly recommend this location.

    I came in around 5:00 PM because I was having an issue with my 2027 Chevy Bolt. When I purchased the car, I was given the GM CCS1 DC adapter, but I did not realize that it is meant for DC fast charging and does not work with the slower AC chargers. I later found out that I need the GM J1772 AC adapter in order to use the slow charger. When I arrived, the service department was about to close, so a technician was not available to fully assist me. However, Manuel still took the time to help me. He helped me connect my car to the fast charger, and we were able to confirm that the adapter I had worked correctly with that charger. I really want to recognize Manuel for going above and beyond. He was extremely helpful, patient, professional, and respectful. Even though the service area was closing, he did not just turn me away or tell me to come back another day. He took the time to help me understand what was going on and made sure I was able to get my car charging. His customer service was excellent, and I truly appreciate the effort he made to help me when he did not have to. Employees like Manuel make a big difference and leave a very positive impression on customers.

    I had another fantastic experience with Amir. It's been about 5 years since I first worked with him, and I actually drove all the way down from Northern California to Van Nuys just to work with him again. He was so kind, patient, and incredibly helpful throughout the entire process. He listened to what I needed and never made me feel rushed. Highly recommend

    2026 Chevy traverse z71
    Bryan G.

    A huge thank you to Maurice and Mike for making my new vehicle purchase such a great experience. They gave me an amazing deal and made the whole process incredibly fast and easy from start to finish. I really appreciate the excellent customer service and how smooth everything went!

    They are offering 36,000 miles for 3 years ..

    I just got my third Chevrolet traverse in the past 6 years After signing the papers and getting home I had a bad feeling and when checking the contract I saw that they changed my lease mileage from the regular 36,000 miles for 3 years to 30,000 miles They did not disclosed it nor we even spoke of it as my previous car was for 36,000 miles I called them to discuss and it's been 3 days and I am still waiting for the call back . For shame . The worst part is that they promoting the lease for 36,000 miles for 3 years Don't trust them at all

    2019 Toyota CHR.
    Jonathan A.

    They matched my price. Made my payments comfortable. Helped me out with some little things. Great car at a great price! Love the car. Hiram the sales agent was great! I recommend him. Car is mint condition for a 2019 Toyota CHR and low miles.

    Chevy !

    I want to thank Moe Siddique for the amazing customer service he provided. As a first-time buyer, I wasn't sure what to expect, but Moe made the entire experience unstressful. Thanks to Moe, I was able to get in and out quickly keeping me informed along the way. I appreciate the level of professionalism he provided. Thank you to Chevy and Moe Siddique for such a great experience!

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    Keyes C.

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    6 years ago

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    4 years ago

    Alejandro was simply great. He was quick to help and did everything i asked of.

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    Page 7 of 38

    Chevrolet Van Nuys Reviews in Other Languages

    Ask the Community - Chevrolet Van Nuys

    Review Highlights - Chevrolet Van Nuys

    “First stop Keyes Chevrolet, I asked for a non pushy salesman to balance out the day, I was referred to Kelly.”

    Mentioned in 170 reviews

    Read more highlights

    You might also consider

    Sherman Oaks Exclusive

    Sherman Oaks Exclusive

    (180 reviews)

    Sherman Oaks

    The service was outstanding. I've never been anywhere that they would send you a video of…read moreeverything that they are doing on the car compared to the Genesis service we have received at the dealer. There is no comparison. This service was 100 times better than the dealers.

    Sherman Oaks Exclusive Car Repair 4601 Van Nuys Boulevard,…read moreSherman Oaks, California 91403. Telephone 818 986 1130. I took my Tesla Model S into Sherman Oaks Exclusive because I had a message on my dash dashboard that said "adaptive ride control unavailable". They claim to be Tesla experts. I left my car there for a few hours. When I came back, they told me that I needed the right front strut replaced as it was defective and that I should also replace the left one as when one strut is defective the other one will soon go bad and quoted me an excessive $7,000.00 After looking quite shocked and questioning the price, the service advisor Geo Fuerte told me that he could use aftermarket parts and that would cost me in the order of $4,000.00 I was shocked and took the car back. I took my car into Tesla repar in Santa Monica. Tesla kept the car for a couple of hours and repaired the car completely for $270.00. There was nothing defective with the struts. I'm shocked that these people, when I asked them why their labor was so high, which was about nineteen hundred dollars, they said they charge per job, not per hour which I don't believe is correct. I would not suggest any people going to their business to have any car repaired. I think they are dishonest or just don't know what they're doing

    Casa de Cadillac - 2026 CT5-V

    Casa de Cadillac

    (541 reviews)

    Sherman Oaks

    This was my first new car in 7 years and I couldn't be happier with my buying experience from Casa…read morede Cadillac. Michael and his team truly went above and beyond to get me the exact vehicle that I wanted and the entire buying experience was hassle-free and seamless. I really appreciated how knowledgeable and friendly they were and the entire experience was no-pressure.

    I've been a Casa de Cadillac customer for roughly a decade and have generally had great…read moreexperiences, but my most recent visit revealed a serious disconnect between the call center and the dealership. After ordering accessories for my 2026 GMC Acadia, I called four times in April for an installation quote and never received a callback. In August, I finally reached someone who quoted me $227 to install the front and rear mudflaps, side steps, and roof rack. Because the price seemed unusually low, I confirmed exactly what it included and asked for the quote in writing. I was told they could not provide that, but an internal note would be sent to the dealership. When my wife, two-year-old daughter, and I arrived, they initially could not locate the parts and then told me the labor would be approximately $2,300. After reviewing the recorded call, management claimed the $227 quote covered only the mudflaps and would not allow me to listen to the recording. I ultimately returned the parts. I'm not looking to tear down a business I've supported for years, but customers should be aware of this communication problem. Get every quote in writing before making the trip.

    Keyes European

    Keyes European

    (1.9k reviews)

    Sherman Oaks

    This review is for Edvard…read more The day my car was delivered, it already had problems. Since it was my first Mercedes, I had no idea who to call for help. I even called another Mercedes dealership, and they told me they couldn't help because I hadn't purchased my car from them. I can't even begin to describe how stressful and overwhelming that was. Thankfully, I found European Keys. From the very first phone call, they immediately put my mind at ease. Edvard became my service advisor, and from the first time I brought my car in, he took the time to listen to every concern I had. He genuinely cared and made sure all of the initial issues were repaired. Unfortunately, not long after, my car started having transmission problems. Every single time I brought it back, Edvard took care of me without hesitation. I had to bring the car in several times, and he always made sure everything was handled properly and that I was kept informed throughout the process. Finding someone who truly cares about their customers is rare, and Edvard went above and beyond every time. He turned an incredibly stressful experience into one where I felt supported and confident that my car was in the right hands. I can't thank him enough for his professionalism, kindness, and dedication. If you need your Mercedes serviced, I highly recommend asking for Edvard. He's the kind of person who makes all the difference.

    I've been buying vehicles from Keyes dealerships for years, which is why my experience today was…read morehonestly shocking. We came in as serious buyers looking for a specific type of vehicle and gave the sales representative a list of the features and options we wanted. Instead of helping us find the right vehicle or discussing what was available, the sales rep rudely responded, "Can you even afford a $150,000 car?" I couldn't believe that was actually said to us. Whether a customer is shopping for a $30,000 car or a $150,000 car, no one should be spoken to or judged that way - especially before the salesperson has made any effort to understand the customer. We weren't asking for special treatment. We simply came in ready to shop and expected basic professionalism and respect. Instead, we felt judged and disrespected enough that we walked away from the dealership. After being a Keyes customer for years, it's extremely disappointing that one interaction could completely change the way I view the dealership. Unfortunately, after the way we were treated today, we will not be returning.

    Van Nuys CDJR - For those with kids. They actually have a nice area to entertain the kids while you wait or get your car.

    Van Nuys CDJR

    (2.5k reviews)

    Van Nuys

    I can't say enough great things about Chase, the Assistant GSM. I originally received a truck…read morethrough a broker deal that was presented to me as new, but it arrived with 1,509 miles and multiple dings, dents, and scratches. Needless to say, I was extremely disappointed with the condition of the vehicle. The moment Chase became involved, he stepped up without hesitation and made everything right. He exchanged the truck and got me into a newer truck with a higher MSRP, while making the entire transaction smooth, comfortable, and stress-free. He listened to my concerns, treated me with respect, and never made me feel like I was being difficult for expecting a truly new vehicle. Chase's professionalism, honesty, and commitment to customer satisfaction were exceptional. Instead of making excuses, he focused on finding a solution and went above and beyond to ensure I left completely satisfied. This is exactly how management should handle a difficult situation. I highly recommend Chase to anyone looking for someone who genuinely cares about his customers and stands behind the dealership.

    I am writing to express my disappointment with the service I recently received…read more I brought my 2025 Jeep in for ongoing mechanical issues and was informed that it would take approximately 2-3 weeks to complete the repairs. While I understand that repairs can take time, I was also told that no rental vehicles were available, meaning I would be left without transportation for the duration of the repair. What makes this even more frustrating is that I pay $1,400 per month for a vehicle that is already experiencing significant problems. I was also informed that the delay is due to the dealership being short-staffed and behind on repairs. I spoke with the Service Manager, Hector Herrera, in hopes of finding a solution. I explained that I have a daughter with special needs and rely on my vehicle every day for appointments, school, and daily activities. Although he acknowledged my situation, his response was simply that all 14 rental vehicles were already in use and there was nothing they could do. I even suggested being placed on a waiting list so that I could bring my Jeep in once a rental became available. I was told that wasn't possible. Additionally, I was told that if I wanted to, I could contact other dealerships myself to see if they had a vehicle available. I found this extremely upsetting, as I believe it is the dealership's responsibility to assist customers and help provide solutions, especially in situations where customers are left without transportation due to service delays. Instead, I am expected to go without a vehicle for several weeks with no transportation, no alternatives, and no meaningful effort to assist. I understand that staffing shortages and high repair volumes can happen, but customer service should not suffer because of it. The lack of empathy, communication, and willingness to help was unacceptable. I left feeling that my concerns and circumstances simply did not matter. I expected far better service and support from a dealership representing the Jeep brand.

    Chevrolet Van Nuys - car_dealers - Updated September 2026

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