Goth girl didn't give me my straw very sad had to stop at the store and our French fries were stale had to wait in an hour line not joking Big L read more

Chick-fil-A is one of our regular "go-to places" for lunch. The place is always hopping and is usually packed at lunch. Don't be deterred even if the line at the drive-up is wrapped around the building -- their service is incredibly fast and the line moves very quickly. The chicken sandwiches are all excellent and you can order them plain (just chicken) or deluxe with lettuce and tomato; and you can get ready or spicy. My favorite is the spicy chicken deluxe. And don't forget the waffle fries. I'm somewhat of a fry freak and I love their waffle fries. Their lemonade is also excellent. And finally -- the staff is the friendliest of any fast food restaurant in town - bar none. The staff is always pleasant, cheerful, friendly and polite. I love the place. read more

This is not a review of the food. I find Chick-fil-a food to be pretty consistent across all of the stores I have ever been to, so you'll know whether you want to eat here or not. More so, this is a review of this specific location. I work a 5 minute walk away from here so often find myself eating here for lunch. The food quality is always good and I have never had any issues. This particular location has an employee that walks around and grabs refills for you which is convenient if it's not too busy. The reason for 4 stars is the huge lines that this location sees during peak hours (mostly from Chase which is next door). If you show up between 11:30-12:30 on a workday you will be waiting in line for 20 minutes. The drivethru also has a tendency to double (!!) wrap around. As a result, I suggest parking next door at Graeters or across the street as it can be difficult to back out when the drivethru is double wrapped around the building. read more

I just picked up a Cobb Salad for lunch and it is fantastic !! Chicken nuggets ( I believe) on top, with lime ranch dressing make it perfect . Curbside pickup was a breeze, even though the place was packed. Do yourself a favor and get a Cobb Salad. Lots of food at a reasonable price . read more

absolutely the worst fast food experience ever . i did a pickup order specifically because it's my work break. took 20 minutes to receive my food. team lead was racist unprofessional and rude . the girl that helped my on the register though was sweet but her lead was ignoring her and dismissing her while she was asking questions to help get my food to me . i have to put a star to post the review but they get NO stars from me . my salad nugs and spicy fillet were cold also . read more

A month ago I would have given this location a 1 star review on atmosphere alone. Back then it always seemed to be messy (unclean, unkept). However, something changed (maybe new management or the workers finally got their butts in gear?). Anywho... I'm glad to finally be able to review it on it's total worth! The food is a little under par for the typical chick-fil-a connoisseur. If you come for breakfast it's hot & fresh. Lunch is a mad house (thanks to the massive bank corp that is right behind it!) the food isn't always the best, dinner is hit or miss (mommy groups anyone?). The sweet tea at this location is always superb! (Yeah I know, I'm a southern girl at heart. Sweet tea is a must at every meal!) not overly sweet, never bitter. It's great! The atmosphere has improved a lot. It's finally clean (or as best as it can be since it's always busy with grubby fingered kids & rushing business folks) (oh and yes I have kids! All kids are messy!). The restrooms are good for a quick diaper change. The playroom isn't dingy. It's a-okay. The staff... yeah that is a small issue. I've over heard the younger staff complain out in the open about a customer or even their own boss. It's like they have no filter and don't care that we hear them. I've been here a dozen or more times in the past three months, I don't need to over hear rude comments every time. That's a no no! Overall 3 stars.... Maybe in a few more years it will get better... Maybe not. read more

Chick-fil-A - Play area - Fast Food Near Me - Columbus, Ohio

This is the second time I have had an issue not getting my full order correct. Cheese sauce was not included in my orders for my fries and I was told it was corrected. I love the cheese sauce and chick-fil-a's sauce is amazing but dry fries aren't what I wanted. read more

For the past several visits to this location they are always missing an item ordered through the mobile app. It seems that the customer service and attention to detail has declined significantly. It is unfortunate because we use to like this location a lot. read more

We've never had a problem with our food here, but the service can be awfully slow sometimes. The last time I was at this location, they weren't using any of the drive through mechanisms really. They had two people taking orders outside and then another person handing out orders outside the drive through window. It's hard to believe that this is more efficient than the normal process. We waited probably 15 minutes in total from the time I placed our order to when we actually received our food. read more

It's Chick-Fil-A. They consistently hit the mark with their product and usually with their service. I've only used the drive-thru at this Polaris Ohio (Sancus Blvd) location, and it consistently moves quickly with employees outside taking orders, directing traffic and moving cars through efficiently. During this last visit I was assisted by a very sweet and slightly shy teenage girl who did a great job taking my order and politely asking me to move my car forward. As she got the last word out of her mouth and I was about to inch forward, a managery appearing woman marched by and loudly barked "please keep moving forward!" from behind the girl in a really snotty tone implying she wasn't doing her job. It was so rude and unnecessary (because it was redundant), and clearly embarrassed the teen girl helping me who already had it handled - and with good manners. As my Yelp reviews show, I am a believer in giving good reviews, especially with businesses struggling to bounce back from the pandemic. I'm leaving this review of only two stars because it was rude to a customer, but more than that, this teen employee didn't deserve to be embarrassed by someone marching by barking military style orders. Don't treat your employees like that. It's 100% unacceptable. read more

Chick-fil-A NEVER disappoints! This location was especially clean and smelled SO CLEAN AND NICE! The staff was very friendly (no surprise there) and the food was A+. More businesses should take CFA's example. read more

This has got to the the worst Chick-fil-A I have ever been to. On our breakfast order this morning, we ordered chicken minis with cheese. The cheese was put ON TOP of the biscuits. One of the orders had the added cheese melted to the top of the box. Another box had no cheese. When I brought in the boxes back into the store, Chaibia Sali (owner), told me they didn't cut the cheese to put in the biscuit. I told her the group I was with isn't from Ohio, so we wouldn't have known this. We exchanged words for about 2 minutes right next to the register customers were ordering food. Instead of moving us to the side so she could defuse the situation, she was quick with the attitude and high pitch. On top of the horrible customer service, the food wasn't even good. The tater tots were hard and seemed like they were old and just put back into grease to heat them up. The biscuits on the minis were bad and it seems like the cheese had been left out and was drying up. I've been to a lot of Chick-fil-As. Not one Chick-fil-A I've been to has had an issue putting cheese on/in the minis. I've been able to order whole platters of minis with cheese. I've also NEVER had a manager at a Chick-fil-A not ensure a positive customer service experience. read more

One of the more efficient and quick locations. The crazy lines of cars surrounding the building doesn't happen as much here as at other locations. This is the only reason it gets 4 stars. The food- well- it's just average and you can get better chicken sandwiches at Wendy's or KFC. Also- having to wait in line for a soda refill is really annoying. Ok in a pinch, but with local business options with like Hot Chicken Takeover- why buy from chains? read more

Sanctus Bl is the best location. Friendly , good service, food good. Even our 2 yr old requests to eat there

Be aware, this location can undercook your chicken during rush hours! I've noticed that when I get food during busy times, such as Friday evenings, that's when my chicken nuggets comes back pink/red. I was eating my nuggets last night without paying much attention to their appearance, when I finally noticed I was eating raw chicken. Some of them were red, this isn't the first time this has happened from this location. Just be careful! read more

My curbside order was incorrect and I went inside to ask for a missing sandwich. Jorge was so nice, got me a sandwich and fixed the other items immediately! Jorge was so awesome and the reason I keep coming back. Thank you again! read more

Like other reviewers have said - the drive-thru is a complete mess. No one knows what they're doing, including the customers. Probably the worst location I've ever been to. read more

Lots of mixed reviews below here, Chick-fil-A! I hope your reading these and making the necessary adjustments. My personal experience at this Chick-fil-A (since I live around the corner) has always been great, so it shocks me a bit to see the negative experiences of others at this location. Raise your game for your loyal customers, Chick-fil-A! _AB read more

5 stars for their food and 5 stars for their business ethics. Friendly staff and lots of menu choices

Their chicken is SO good!! High quality and delicious for a fast food restaurant. The customer service is always great. Employees always seem happy! :) Favorites: Spicy chicken sandwich, regular chicken sandwich or strips with honey, waffle fries and milkshake. I also tried the chick fil a sauce and it was good- kind of like honey mustard but better. FYI- The drive thru gets super busy during lunch time as there are many businesses (Chase) in the area. One unfortunate thing is that I always find myself craving chick fil a on Sundays when they're closed. read more

This visit was quite the pleasant surprise! I do not indulge in fast food frequently (say that 5x fast!) and am even less apt to be excited when I do. Call me spoiled - it is what it is. This particular visit is one that breaks the mold - just maybe, it's Chic-Fil-A that breaks the mold! My buddy and I circled the parking lot a couple of times before we got a spot - maybe this was a clue to their awesomeness but it was also lunch hour, so....who knew. We get inside - order - sit - eat. The food was tasty - I had chicken strips and a bottle of water with some dipping sauce (not big on fries). Here comes the surprise - an employee comes over, asks us how everything goes was - OFFERS A FREE HOT OR ICED COFFEE (which I didn't have), takes our trash and then gives us a mint! Say what? What just happened here?A fast food chain that gives a shit about the customer experience?!!! GOOD JOB! read more

Really soggy sandwich buns and no one wears there masks properly. They wear them on there chins so there is absolutely no point. A lot of the workers just talk to eachother when it is busy and would not come up to the register to help. read more

Worst drive through experience! I waited 15 minutes and then, the guy taking orders kept asking for people to repeat what they said. I could clearly hear what the man in front of me ordered. Five times! Her finally gave up, quit trying, and just drove up to the window. I was "fortunate" and only had to yell my order, the second time. I still had to wait another 5 minutes, after placing my order, though. No explanation or apology was made, for the length of waiting time. I must say, this is the first time I've ever had an experience like this, at this restaurant. Hopefully, they fix this, soon! read more

Had the most disappointing experience at Chick-fil-A last night. We were urgently trying to move through the drive-thru at 9:50pm (they close at 10pm and we didn't want to keep them). We ordered two spicy chicken sandwich combos with fries and milkshakes - one chocolate, one strawberry - and a 10 piece nugget. The ordering process was fine, and the line moved surprisingly fast. The first upset was that they let me order a strawberry shake and didn't tell me they were out of ingredients until we got to the pick-up window. Then, after changing my order to another shake, they tell me they're out of cherries. The best part of any milkshake. I wouldn't be upset about this, but my partner had ordered a milkshake as well and his had a cherry on it. I can understand if they were actually out, but they were just too lazy to grab another container of them. Anyway, not the biggest deal in the world... All was fine, we got our food and drove home - 3 minutes away. I'm specifying just how close we are, because there's no reason food that we just ordered and got home to eat should be freezing cold. The nuggets seemed like they were sat out to dethaw and the fries were the saddest, soggiest you can imagine. The spicy chicken sandwich was lukewarm (they must've had this one under a light). The second sandwich was thrown away with the fries. We had enough sad food for the evening. Won't be back, Cane's is much better quality. read more

I think fast-food workers sometimes are unfairly maligned for their supposed surliness. In my experience, probably 80-90% of them at least say "sir" and "thank you" and "have a good day," if not with a smile, than at least in a friendly fashion. But Chick-fil-a takes it a step further. I don't know if they train the employees to be super-polite, or if they just tend to hire friendly people, but it shows. I really like how they say "my pleasure" instead of "you're welcome." It lends a bit of Southern class to the transaction. As far as service goes, is there another fast-food place that hires a worker specifically to take people's trays and offer refills? I doubt it. All of that would be moot if the food wasn't good, but it's perfect. How they get the chicken to be so juicy and flavorful, I don't know, but it puts all other fast-food chicken sandwiches to shame (including McDonald's "Southern-style" sandwich, a pathetic attempt at a ripoff). I get the regular breaded sandwich with extra pickles and dip it in buffalo sauce, and there are very few foods I'd rather eat, especially in the realm of fast food. The waffle fries, too, are among the best fries available, with tons of potato flavor, and the shape is perfect for scooping up copious quantities of ketchup. Chick-fil-a serves some of the best lemonade in town as well. I did try the new spicy sandwich a couple of months ago, and while it was delicious, it left me in intestinal agony for a good 36 hours. But my stomach is growing more and more sensitive to spicy foods as I get older, so that's just me... hopefully your experience will be better. If I had to find something to complain about, it's that they offer ketchup only by the packet. If you use as much ketchup as I do on your fries, every meal here will begin with three or four minutes of opening and squeezing. I can't really complain about them being closed on Sundays, because I understand why they do it and it's very admirable. It just seems like every time I get a strong craving for Chick-fil-a, it's Sunday. read more

Chick-fil-A is getting five stars from me partially because they are a sentimental favorite, but also because I go here so much they know me on sight. The manager gave me a highfive through the drive-thru window the other day. One of the employees refers to me as "Sweet Tea" since that's what I always get. So yes. It probably only deserves four but it gets the fifth because I love it that much. Onto the food: The new spicy chicken sandwich is a thing of beauty, and way better than the competitor spicy chickens around. It's just the right blend of hot without being overwhelming and it benefits from being eaten plain, or just with mayo. For some reason the cheese, lettuce and tomato only serve to mess with the flavor. However, it's not really the lunch here that won over my heart, it was the breakfast. Chick-fil-A has hands down the best breakfast food of any fast food chain. The chicken biscuit is flaky and salty and sweet (if you add honey like I do) all at the same time and it's perfect. The chicken minis come on teeny tiny rolls that are fluffy cushions of buttery goodness. The tater tots are about the size of a three nickels stacked on top of each other and the perfect accompaniment to the rest of your meal. If you go for breakfast give yourself a good ten minute cushion because they are incredibly strict about the 10:30 rule. At 10:31, there will be no biscuit for you! read more

Went through drive through at 9pm and it took over 10 minutes just to get a Lemonade..... I understand cooking to order later at night, but the car in front (was only 1 btw), only received one bag. So it couldn't event have been much of an order. Great location, but parking lot is a car wreck waiting to happen. read more

If you are going to go for fast food chicken. Try a nugget; Ill bet you can't stop at one. The waffle fries are so good. If I wasn't careful I could really overeat here it is so delicate and almost melts in your mouth. Yep the chicken is that good. The salads are delicious too. I love the avocado lime dressing. Yummy. read more

They display breakfast menu well lit and easy to see all day long except for the time they serve breakfast till ( irrespective of customers with poor eyesight)which is written in tiny letters above on the menu. That was a disappointing revelation as I looked at the breakfast menu and made my order only to have it rejected by the staff. Please fix. If it is important enough to the staff to decline the breakfast menu, shouldn't it be important to inform the customer in readable, & well sized text so that a customer won't make a breakfast order during hours his order won't be honored. read more

Chick-fil-A - Fast Food Near Me - Columbus, Ohio

We love this place! The staff is always friendly and helpful when we come in. The food is fresh and tastes wonderful! The restaurant has always been clean and appealing. When you need something quick and good, this is definitely a good place to stop. read more

It was a typical Chick-Fil-A experience. The employees were polite, the serve was fast and efficient, and the Cobb Salad was delicious. I forgot to ask for grilled chicken instead of breaded (my fault) but it was tasty and affordable. read more

Horrible service and the food was average. We are big fans of ChickFilet but this morning were very disappointed with this location. Not busy but took forever to get food. My wife finally went back to the counter where the manager was in the middle of a lengthy discussion holding our tray of food. Then the order was wrong. After waiting even longer my breakfast sandwich came out with two slices of cold cheese on top which never did melt. If this was the first time I ever ate at ChickFilet it would be my last. It will be the last time we ever eat at this one in Polaris, Ohio. read more

They took my breakfast order and said we still had time to get breakfast. After several people got their meals before we did, even though they ordered after us, we were told they didn't have any more biscuits. The person working the window acted like we were putting him out, he asked if we would just take chicken sandwiches instead of the biscuits. If I could give this location zero stars I would. We were there before 10:30am. read more

It's fine..... I just don't get the hype. It's just plain chicken sammies. My son would have me drive an hour to go to one, not my bag baby.

This business sits across Polaris Parkway from Polaris Fashion Place. There is another Chick-fil-A inside the mall. You can get a chicken sandwich either fried or broiled. I chose fried. It was served with tomato, lettuce, and pickles. The chicken itself was pretty good. It was hot enough and was from the breast. But where I have a problem is with the tomato. There were two slivers of tomato on mine, maybe one sixteenth of an inch thick and less than the size of the bun if you put both of them side-by-side. I asked the manager what was up, and pointed out the tomato slice on the sandwich on their menu board. Of course she offered me more tomato, but should I have had to ask for it? Not on a bet! And I intend to forward my review to their corporate office. read more

I asked for unsweetened tea and when got to the car and added my own sweetener, was obvious that I got sweet tea. So I drinkable. The cashier was preoccupied and not giving us her full attention:/ we will try again another day read more

Every time I go here the line is packed. Parking lot full. Why don't you build more. Never driving from Westerville 3 miles to try this again read more

I didn't have a good experience today. We were skipped 2x and the workers just watched as we asked for help. Then our food was given to us by someone who had an attitude and that didn't really sit well with me. I've been coming to this Chick-fil-A for a while and NEVER experienced this. Another worker came up to us and made us feel like crap when we asked a question. Do better. read more

This Chick-fil-a is excellent! Great food and friendly service! I would recommend this location to anyone and everyone!

My favorite spicy chicken sandwich.Always crowded in store but it's worthy to wait.This kind of restaurants should add more in Columbus! read more

Chick-fil-A - Fast Food Near Me - Columbus, Ohio