The food here is great, I will not take that away from chick fil a. They are quick and efficient with the amount of people they are dealing with, however I would just like them to take their time. We were missing our 4 orders of hash browns and two breakfast sandwiches from our order, and in one of the sandwiches we ordered, it was missing the egg so it was just a biscuit and two pieces of bacon. I understand it's new so the workers are probably working out the kinks and getting thrown into crazy business isn't easy right off the rip. Just want them to take their time when checking orders. read more

Finally a Chick-fil-A in Kapolei. Our order was perfect and it tasted eve better. And this is a brand new location with brand new employees! Well Done! I will be back for sure, very soon! Thank you! read more

The food could uses some improvement and so can the customer service department. The menu could also have more options to choose from. Tbh I wouldn't recommend this fast food restaurant especially since it was our first time trying it. They got the order wrong and didn't even give us the entire order as well and you have to speak loudly because they don't hear too well. The only good thing about this fast food restaurant was probably they sauce and the maintenance in the building. read more

Pulled into drive thru and waited 30 minutes because the employee decided to take a 2 page order from someone in drive thru instead of telling them to go inside. What is the point of the drive thru ???? Complete morons taking orders!!! Use your Brain people read more

Now that I've discovered the Chik fil a app and order ahead visiting here is so much easier and way quicker. Their new maple pepper bacon sandwich is quite good. O also tried their breakfast for the first time and it was good as well. read more

One of the worst Chick-fil-As I been to. The atmosphere and vibe this place gives doesn't compared to the Chick-fil-As on the main land. The work environment seems toxic for the employees. read more

The food was yummy. but the bathroom had too many toilets and smelt like pee pee poo poo.

Been here twice now. The first time I came they didn't include 3 of our fries and now I just got home and my nuggets are missing. This is very disappointing and unlike other Chick-fil-a I been to. You guys need to get yourselves together or you'll lose some customers. read more

First time here at Chick-fil-A and John was taking my order and his service was excellent! Thank you John for such great service!!

Excellent, Very Tasty Great Service. I look forward to returning probably Next Week sometime I appreciate the Staff There!!!

This is by far the worst chick fil a location I have ever been to and I have been to numerous locations outside of hawai'i. The service was absolutely terrible, way to represent the chick fil a brand. We ordered our food in the drive through, got all the way to the window to wait for our food and we waited, and waited, and waited. They continued to bring orders out to the six cars behind us. I also want to emphasize the fact that not a single employee checked on us or even apologized for the wait. Everyone avoided eye contact and pretended like we weren't sitting right there. I was able to get the attention of one of them and she was totally rude with her response and not helpful. Eventually, a man that looked like a manager gave us our order, no apology, no smile, nothing. Safe to say I am never going back there. read more

Kapolei location takes forever to complete food orders. This happens to much and it's not okay. After ordering food it takes 20-30 minutes to get our food. Then people that come after and us be getting there food before us and other people it's crazy. read more

They forgot the full chicken patty in one of our sandwiches, by the time we got home to realize it, they were closed. I still called and left a message but never got a call back. read more

0 stars! The founders of Chick-fil-A should be ashamed of this location. The gentleman taking our order was kind. The lady needs to brush up on her customer service skills! Every order is incorrect or something is missing here. I've been going to chick-fil-a since I was in Washington and never had an incorrect order or any issues till now. I was super stoked to see Chik-fil-a in Hawaii but highly disappointed so far. read more

One of my favorite place to eat They finally have it down here and we have to go to somewhere else to eat Chick-fil-A but now they're here now we don't need to wait for five hours in a flight read more

improve quality of chicken, a little faster at getting my food but still 5 plus minutes , improve in better service and quality of the food

It's a crazy atmosphere....cars lining up. I chose to go inside. I'm glad I did. It was fast, didn't have to wait that long. In and out. Best to park the car and order. The employees checking on us. If there was a concern, a manager or junior manager would come and hear your concerns. It's a family atmosphere. Kid friendly, people friendly, great seeing everyone working to see the success of the business! Best wishes! read more

Really enjoyed the frosted lemonade, so unusual. The chicken strips were very tasty and the side salad had charred, crunchy red peppers that were actually better and more crispy than croutons. An enjoyable meal! read more

Did order on the App, yet waited 50 minutes in the drive thru. Ran out of grilled chicken for the club and gave substitute sandwich after we had to tell them that the club was missing. Never received refund of the difference. They did not fill orders in the correct sequence as orders were being carried out to vehicles BEHIND us. Complained via survey, got a canned sounding reply. Still no refund or voucher for the price difference. Embarrassment to the brand. Total failure, waste of time and money. Go to the Beretania location instead. read more

Shorted our order twice and refused to refund us or even discuss their mistakes! Customer no service; nothing like you experienced somewhere else read more

Waited 25 mins didn't move in the line from 10:35-11am. Only 5 cars back. Really need to get it together out here chicfila

Kelena took my order at the drive thru and wow her customer service was amazing! She was so kind, patient, and polite! Its hard to find great workers these days. read more

They must read these. 2 orders in a row correct. Food was good. Service could be a little faster but it's not terrible.

I've been in the drive-thru with my family @1400. Just under 30min wait. 4 staff were outside for the 2 lines. 3 dudes to one line and 1 girl on the other line. The 5 star is for the girl who out performed her counterparts. She deserves their pay, but that's not possible. You should give her a raise immediately or promotion. I'd gladly double whatever it is you offer her, for a good worker. These are very hard to come by in Hawai. read more

The absolute SLOWEST Chick-fil-a I have been to. I think some process improvements need to be made back in the kitchen. Been sitting in the drive through for about 20 minutes now and I've moved maybe 5 car lengths. read more

Was ok. Food was good. They gave our order to someone else then the worker told us we have to wait "for a while". Manager was useless. Came home and were missing food. read more

Been here a few times so far. The food is good but expensive like most fast food places. The wait however was ridiculous. We sat in line waiting for over almost 30 minutes, maybe moved a couple feet which means no one ahead was getting their food. Just plain unacceptable. read more

so the food was AMAZING, and i loved it. the employees were so sweet and amazing. the service was about 10 minutes and i got my food. i personally recommend this because of how good everything is. 5/5 you deserve it read more

Best restaurant ever the food is so good five star is my rate thank you for the staff and the food amazing

they forgot my sauce, straws, and the napkins!!! why in the no-sauce-servin, kinda mid chicken, coca cola sippin, line so long, it took 20 minutes would you forget my sauce :( read more

Chick-fil-A - No sauce :( - Fast Food Near Me - Kapolei, Hawaii

Visited this new location the same week they opened, twice. Both times the drive thru lines were packed, so we walked in the restaurant to order. Although the line was a bit long, I was impressed that the lines moved rather quickly. Both times the staff was super helpful, friendly and organized. Both times the food arrived in about 5 mins after our order was placed. The restaurant's dine in area has lots of seating and is clean and bright. They have a color-coding system with the table tags they give you, so your order is brought straight to you. If they can't find the color they are looking for, they will call our your name. Love that they bring in seasoned employees to help train the new employees. It seemed to have made the process of opening a new restaurant easier for the customers as well as the employees. The food was great too! We will be back! read more

First time coming since the kapolei location opened. Went through the drive through because lines were short. There were about 7 cars in the left lane and 3 cars in the right lane. Went into the right lane and all those cars in the left lane already passed plus I'd say at least 10 other cars that came after me who passed in the left lane. Some cars of which looks like a manager let cross over from the right lane. Cars in front of me finally got to order so I pull up and the girl who is taking orders in the right lane passes me. So I'm sitting here waiting for my order to be taken while she is already about 4 cars down behind me tending their order. Still no one comes to take my order so I had to actually yell "excuse me" to the guy Brandon who was in the left lane to ask if anyone was going tot she my order. Brandon then tells me not to worry I'll get my order before everyone behind me. But the workers are all walking out to give the orders to those all behind me. Very terrible if you ask me. read more

As much as we enjoy Chik-fil-A, and as busy as this location is due to the new opening, my 2nd visit to them was just plain unacceptable. We waited patiently in the drive thru, placed our order with the employee walking through the line, by the time I got to the window, I was waiting for a good 10 - 15 minutes waiting for our order while people in back of us and even before us before we got to the window, were getting their food. I'm a patient person, but after waiting as long as I did, I opened my mouth while the employees were really ignoring my presence at the window, mind you. I finally said where is my order and guess what, they couldn't find it on their screen even after I paid over $40 for my order. The "manager or supervisor" looked frazzled and was trying to indirectly apologize for "their" error of my order and he said they had to place it as a new order and I was considered priority order. I was there for at least 20 minutes or so and when I got home from Kapolei to Nanakuli (15-20 minutes away), they still got my order wrong. I was missing a meal that was like $15. I am a patient and understanding person, but this revved me up. I called the Kapolei location, had to leave a voicemail and it said someone would get back to me as soon as they can. This incident happened on the 19th and it's Christmas Day and I have not heard from a manager yet to fix this situation. I enjoy their food and will continue to be a customer but they should respond to my situation. read more

Food is good and staff is friendly. My gripe is the drive-thru, the most poorly executed I have ever seen. Maybe I was just there at a bad time, but it took almost 20 minutes to get through it and the problem could have been easily avoided. There were two lines. That should have streamlined things, but there was no signage to indicate there were two lines open. So I got in line behind the other cars, all in the right side lane. Then cars started entering the left lane but I was trapped in the right lane. I finally ordered after a number of cars had passed through the left lane. I was eventually delivered my order as more cars appeared in the left lane. So I was sitting stuck in line behind people who were just now ordering as my food grew colder. As I rounded the corner I saw what was making the problem so much worse. The exit for the right lane was blocked by pylons so those of us waiting in the right lane, who had long since received our orders, had to wait for the left lane to move before we could finally escape. And the single exit lane did not move until enough of the latecomers in the left lane had received their orders for us to go around them in the right lane beyond the pylons. If they had just used a single lane the operation would have been much more expeditious and fair. read more

food was good, service could be a lot better also don't like that chick-fil-a closed on sundays