I don't think I've ever given a chick-fil-a a bad review and I start feeling kind of redundant when I review their stores with the same material, but they're do consistently good, it's hard not to! I will say, however, that this location went above and beyond the typical Chick-fil-a awesomeness tonight. I was in the drive through only to discover my wallet wasn't in my purse. My panic was quickly mounting, but they were very patient and actually comped the whole meal as I was about to say "never-mind" to the entire order. I thought that was really generous of them. Thankfully, my wallet was found under my car seat, but when I went inside to pay them, they insisted I keep the free meal. Pretty cool, huh? Thank you guys for not making me feel like more of an idiot than I did already - and for being so kind and understanding! :) read more

Came here for a great chick fil a meal. I quickly realized that this isn't your typical well run, chick fil a. Got my entire order wrong and didn't put a single sauce in the bag. The drive thru line took forever and was a complete mess. Save your time and find a different chick fil a! You'll still save time even if it's 10 minutes out of the way. read more

I ordered a chicken sandwich thru drive thru. Got home and bit into a mouth full of cellophane. Called management to complain. Said they would have the owner of the store contact me...never heard from anyone. Very poor Customer Service! read more

Chick-fil-A - Fast Food Near Me - Plano, Texas

I am 3 months pregnant and these days the only thing I can tolerate for controlling my morning sickness is the chick-fil-a breakfast! The staff is friendly and the service is fast, despite how busy they get. Today I was in the drive thru and the nausea surged, i was worried that I was going to throw up just as I reached THE CASHIER WINDOW, I quickly made my payment And pulled over into a parking space where the nausea just sort of "took over" and did it's thing-- humiliating--moments later, out of nowhere, one of the employees, a young man, came running out and brought me ice water and a stack of napkins. That is five star service! read more

This is my emergency coffee and minis stop before taking Jess to school. We mobile order and carry out to make it efficient. People are soooo friendly here! Love the lemonade/tea mix. (You can get sugar free tea and lemonade here!) read more

Went through the drive thru, the line looks long but goes by very quickly!! Food was exactly what I ordered and extremely hot! The man that ran me the order was very nice! Great staff. read more

Lucus a team leader was super efficient in taking my order and preparing my drinks. I had a complicated order and he had no problem following my confusing directions. He was able to correct the order quickly when I remembered I needed to change something on my order. He was so polite and even helped me to my car without being asked as I had 6 drinks. The food was hot and delicious. This chick fil a runs very smoothly during really busy times while still being polite. I would highly recommend this Chick-fil-a to others! read more

UPDATE: I have gone to this Chick-fil-A a number of times since my original experience. My visits since the original post have been largely positive, with only a few very small service issues. Because of these positive experiences, I am updating my rating for this location to four stars. Original Review: So I am sure you are aware of Chic-fil-A's new app. I have used it a few times myself, and it has been great. As always, I enjoyed my meal from Chic-fil-A, but something happened at this location that I did not appreciate. I walked into the restaurant to pick up my order, and the place was literally packed with a huge lunch-time crowd. I heard an employee/manager calling out, "Order for Andrew!" So naturally I walked up to claim it. However, as she was handing my order off to me, she proceeded to announce to the whole restaurant that I had just used their app, and that my order had been bumped up in front of all of their orders. I immediately felt very embarrassed. I was unexpectedly being used as an unwilling, impromptu marketing tool, and had been (likely unintentionally) portrayed as a glorified line-cutter; at least a little warning would have been nice. Of course no consolation was offered by them, and I left feeling used and very, very embarrassed. I really would have preferred to just wait in line, instead of being called out like that in a restaurant full of strangers. As a disclaimer, I love Chic-fil-A, but this visit was the opposite of enjoyable. read more

Went in for lunch and no one was waiting in line. The cashier took my order. By the time I was walking to my seat my food was following right behind me. It would have been 5 stars, but the coke was over flowing out of the cup and down the sides so I had to get a bunch of napkins to clean it up and wipe it down. read more

Don't go on a rainy day. If they're unable to see you point at what you want on the menu they WILL get the order wrong.

Great food (as usual) but this place is always SO BUSY. I'm talking, long lines wrapped around the building, invading traffic in the shopping center, and that's with 2 drive-thru order spots. You'll have to wait a bit for your chick-fil-a fix because it's so popular, but they've never messed up an order and are generous with their sauces. read more

This location, like most Chick Fil-A's can get so crowded. I don't come often, but I do swing by once in awhile..mostly through the drive thru. I find this location a little difficult to get in and out of due to its location on 121 and Preston. Drive thru lines move fairly quickly, even when long. Inside can take pretty long. The food is consistent with other locations, always great. The service is always friendly. They recently renovated the place so it looks really nice and modern inside. Recommend! read more

Of course the customer service is friendly but it's like watching a movie in slow motion. They move SO slow. I normally got an get an ice tea from this location and it literally takes them five minutes to make it. Why?! Also the roped off line system is so confusing. You enter one way, go all the way around the store to get in line. Most times people are so confused they end up cutting in front of you. read more

Rhoda is the sweetest lady!! She went around to every table asking if anyone needed anything and chatted with each one of us for a few minutes. She made my chick fil a experience even better than usual! read more

Always good

By far the worst chick fil a I've been to. Service is slow, attitudes are weak. The line for mobile orders is bigger then the line for normal customers. Forgetting condiments in bags. All that said food was good as usual. read more

Parker was taking our order and after a long day at the office... he put a huge smile on me and my wife's face just because he had a positive attitude and was great at his job. read more

Free food! I signed up for online ordering and they are always showering me with no strings attached free food. Their app is great. Quick and courteous service. read more

I spilled my son's lemonade and the kind folks at the drive-thru window were quick to offer me napkins and replace the beverage. Good customer service and kind people still exist!! read more

This location is crazy busy!!! Very long lones. Food is still good when you get your order. Best chicken ever!

This location in particular is my favorite Chick-fil-A, which is saying a lot because I LOVE Chick-fil-A. The interior is very nicely decorated and the seating is more modern looking compared to other Chick-fil-A's I have frequented. Food is what you would expect (clue: superb). However, what really sets apart this location is the service. Ryan, the manager, always recognizes me and greets me by name. Occasionally he will hand out complimentary nuggets cards to customers, and it shows me how connected this Chick-fil-A wants to be to the community. My only regret is that this location is very far from my home but it's close to my office. Keep it up! I will definitely be back. :) read more

I ordered the spicy chicken sandwich, fries, and the frosted coffee. The food was amazing! Nothing new. And, the customer service was incredible! Definitely recommend eating here. read more

Food was super fresh. They made fresh fries for us. The person who took our order was super professional. They even asked for my name when they were taking my order. Definitely will be back to this specific chic Fil a. read more

OMG!! I just went thru the drive thru here and ordered a sandwich. When I went to pay the gal told me "don't worry about it tonight! Enjoy"! WOW! It has been a long hard day and her bright smile and enthusiasm just made it all worth it! Plus... I did not have to pay for my sandwich! read more

This is the best chickfila I have ever been to. I've never been to this location during the dinner rush, but their lunch crew is awesome. No matter how busy they are, the line always goes by quick and I hardly have to wait for my food. Im in and out of there in a matter of minutes (I usually get my food to go) and they have some employees who have been there so long, it's nice to see familiar faces. read more

If you haven't been to this location, you need to go and say hi to John. I believe he's the man of hospitality and it shows. John is the SWEETEST soul in the galaxy. We love John. Go see John. Foods good too. But John is the best. read more

One of the BEST Chick-fil-a's out there. No matter where I go I always have a great experience!

Jamie Terry is a fabulous Catering Director. She had the pleasure of catering our office twice now and she is just so outstanding, quick, professional and kind. We love doing business with people like Jamie Terry! read more

I love chick-fil-a! They are always so friendly and there were plenty of people on staff to make the wait time quick. I just wish they were a little more affordable. But I guess you have to pay more for fast, friendly service and better quality food. read more

They were super busy on my lunch hour and the manager was the one that took my order. We had an issue with the card reader but he managed to handle it and get my food out to me so Quick. Dunno if you'll see this but thanks Alexx!!!! That restored my faith in people! read more

They were friendly and fast. The peach shake was delicious. I like that they take orders outside.

They never get my orders wrong. Food always comes out hot and fresh. I have been coming to this location for nearly a year now and they have not failed a single order whether it's dine in or drive through read more

I come here often since my wife is a big Chic-Fil-A fan, and because of that whole happy wife happy life thing....the wife wants Chic-Fil-A, well then I'll go get her Chic-Fil-A. Their food is always very good, service very friendly and courteous, my only critique is the super long line I always seem to encounter when I come here. I can't hold that against them though, since I'm not the only one thinks their food is great! read more

Thanks for being a good option with good service. I do like that the drive through line is made simple, your wait times seem like they will be long and are 10-12 minutes in the longest line and the order is correct in the bag just as you asked for it. I also appreciate a dairy free/allergy friendly option for lunch that is delicious. read more

I was in the drive thru for breakfast at 10:29am and by the time i pulled up to the person taking the order at 10:32am, she refused to take my order. This location is a joke as is the management that runs the location. Not to mention the "order taker". I guess there is a clear reason why some people are only cut for the fast food industry. read more

One of the slowest drive thrus I've ever been to for a Chick-fil-A. Also the fries are never cooked all the way through

Always super busy around my lunch time! But i love the idea of them standing outside and taking the orders and accepting payments. Makes it faster and easier. Sometime i feel bad though. Because its sooooo HOT outside. :( #Dedication read more

This location of Chick-fil-A is busy (as most are), but the staff handles it with grace and composure. I'm not sure what kind of employee training program this company uses, but rarely will you get such warm and thorough customer service in the fast food game. Keep up the good work guys! read more

This location is fantastic! The manager went above and beyond for me when I ordered trays of food for a family dinner before a funeral. He was so supportive! Thank you for great service, compassion, and food!!! read more

Plenty of parking. Nestled on the southeast corner of Preston and 121. Friendly drive through people. Has a playground for the kiddos.