They only gave me 2 sauces from the 7 i ordered and pay for. The large fries and the lemonade were half filled. Stingy management/location. Never had this experience in any other Chick-fil-A. read more

They took my order through the drive thru, repeated it to me, and proceeded to mess up on my sandwich. I didn't notice till I got home because I read the receipt on the bag which said my order correctly so I thought nothing of it, this is the 2nd time it has happened at this location. Pretty upset about it. read more

We placed our breakfast mobile order well before the 10:30 cut off time and we were waiting in the drive thru line for 15 minutes as instructed by the workers standing in the drive thru line. Once we got to the window to pick up our order, the manager comes to the window with an attitude saying we had to be here 12 minutes ago.. which we were? We were in line waiting. She was very rude and not understanding and we were being very nice and just trying to see what we could have done to prevent this when we were at the store before breakfast ended and already placed our order. Do not recommend this location due to the lack of information and help from the 3 workers we talked to. read more

Ordered the Original Chicken Sandwich through Mobile Ordering on the app. I went during lunch time and received great service at this location. What can I say? The sando was hot and crispy! Added the Chick-fil-A sauce and it was delicious. -Friendly staff -Quick service -Parking was spacious and easy to get -Table was clean -Bathroom was clean Happy customer :) read more

Chick-fil-A - Chick-fil-A Chicken Sandwich - Fast Food Near Me - Santa Clara, California

Fries: I ordered the small waffle fries. They are pretty much your standard fast-food fries, but they were not too salty at all! What really helps make the fries taste good is dipping them in one of their many unique sauces. You can easily grab extra sauce if needed as they have many packets available in the dining area for any customer to take. Service: Cashier and employee handing out food were nice -- nothing negative to report. I ordered the fries to-go inside the store, and they came out considerably fast. Ambiance: It looks nice, modern, and relatively clean inside. That being said, they can improve with cleaning. One of the tables I was standing at while waiting for my order was sticky to touch. read more

Chick-fil-A - Small Waffle Fries - Fast Food Near Me - Santa Clara, California

Went to drive through to order 2 milkshakes and have waited almost 30+ minutes for them. The workers had no idea what they were doing and just sounded lost trying to find everyone's orders. They had to ask us 3 times what our order was. Horrible time and it wasn't even that busy as multiple people behind us got their orders before us. Milkshakes were partially melted when we got them. read more

Customer service? Unmatched. Yes, the lines look scary but they go quick. They do a great job of getting everyone in and out and they are very accurate with my order every single time. It's my favorite and a great option for lunch if you're in the South Bay. Yes, they're even wearing masks when they take your order so it's super safe. Why are you still reading this? I can hear your stomach! read more

Chick-fil-A - Typical Drive thru line - Fast Food Near Me - Santa Clara, California

We have always loved Chik-fil-a but lately the quality of their salads has not been great! The chicken sandwiches are still good even though some of the competitors sandwiches are better My wife always orders the Cobb salad and I have often ordered and enjoyed the Market salad. We attended this location for lunch and again my wife ordered the salad. It had a good amount of chicken but once she got past the chicken she had some lettuce but as she continued, she was getting nothing but pieces of romaine stems! Upon leaving, I showed the lady/manager the large amount of pieces who took the container to the kitchen but said nothing so we left. Very disappointed. read more

The people that take your order need to be retrained. Got my order wrong two visits in a row. Not only that but once I let the people at the drive thru order know I was made to feel like it was my fault. This location lacks the pleasant experience and customer service I have come to know from Chic Fil A. I overheard the drive thru person talk to what seemed to be a manager and I can tell you that man lacks customer service experience. Seemed more concerned with getting the orders out fast. Disappointed and I hope this gets fixed. read more

I placed a mobile drive-through order for the first time for kid nuggets. When I got there, I was surprised how long the line was, but was also amazed at how efficiently they got people through. I was even picking up for somebody else who had put it as carry out versus drive-through, and they found it easily. Definitely better eaten in store or right outside if you're picking it up than after a bit of a drive for obvious reasons but always hits the spot for some fried chicken! If you don't have the app, get it. It's actually really good (most of the time). read more

Chick-fil-A - Nuggets 5 pc - Fast Food Near Me - Santa Clara, California

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Some of the chicken was dry. Detailed breakdown below: **Service, 5/5** Friendly and pretty efficient. **Price & portion, 3/5** Not super worth it for a fast food place and also for the quality of the food we got. **Taste of the food, /5** - Nuggets, 2/5: Nice crisp, but all of them were pretty dry. - Tenders, 4/5: Not as good of a crispiness ratio, but the chicken was more juicy than the nuggets. - Waffle fries, 3/5: I remember the fries here being really good generally, but this time they weren't that crispy. - Mac n cheese, 4/5: Would've been a 5/5 except there were some huge chunks of burned/overcooked cheese pieces (probably the top layer of cheese that got super hard and lumped together when heated up). **Other notes** Parking is busy but the lot is big so I havent had to worry about finding a spot. read more

Parking is really hard to find here at peak hours. I circled around the lot for several times & still wasn't able to find parking. Today I came for mobile order and used the drive thru. The guy confirmed my name, but then put the wrong name in the system. So I waited in line, then everyone else in front me got their order before they finally realized their mistake and started making my order. By the time I got my order of just nuggets and fries, everyone behind me had already received their order. There was no apology or acknowledgment of my wait time. I won't be returning to this location. read more

Food is great - I wish the nuggets are bigger but still tastes sooo good. I had to wait about 10-15min since there was long line of the cars but still worth it. I was just wondering why they make their employee to be outside of the cashier/window to literally hand the bag from one to another read more

Chick-fil-A - Chick-fil-A Nuggets Spicy Deluxe Sandwich - Fast Food Near Me - Santa Clara, California

Food: My first visit to this location with my family was very memorable. The chicken sandwich was crispy and tender at the same time. My fries were perfectly seasoned and not too salty. My husbands Cobb salad was fresh and had plenty of chicken. Service: We like coming to this location only because the food is always consistent and customer service is top notch. I was greeted and asked if I needed anything or if I wanted a refill on my drink. I've never been asked that at fast food place. Ambiance: Well kept and clean. Staff was well dressed and professional. read more

They can't get the mobile order right! They were too busy chatting about Star Wars instead of paying attention to what was printed on the order. Unfortunately, I will have to check my order in the store before I leave since not a single one of my mobile orders have ever matched the contents! read more

Stopped I for a late lunch at the drive thru. Not busy at all. Went right up to order. Couldn't get in my ChickFilA app, as I have points to redeem, but will use next time. Got 2 spicy deluxe sandwiches, 1 large order of fries, a spicy southwest salad and 3 drinks: peach milkshake, cookies and cream milk shake and a Sunjoy (basically an Arnold Palmer- half ice tea and half lemonade). All was on point and came to the car pretty quickly and staff was friendly. Try their milkshakes! Even if you think the chicken is so-so (I don't : ). ). Milk shakes are some of the best around IMHO. Will be back. read more

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I've been to Chick-fil-A twice now. Both times have been through the drive-thru. The first time was a few weeks ago when the lines were still long and the grand opening was still fresh. My first go round was interesting. A person outside to take your order. Another person to hand you your receipt. And then yet even another person who stood outside the drive-thru window to hand you your food... I got the number 1 - deluxe, mac n cheese and an order of nuggets (your girl can eat, ok). Everything tasted great! The waffle fries were delicious with just the right amount of salt and crispiness. I almost ate them all before even getting home. Chicken was not what you'd expect from a fast food chain. Juicy and fresh. Needless to say, I was impressed! Now the second go round was less impressive. Ordered almost the same thing less the mac n cheese. No receipt taker or food handerer. Which was more what you'd expect... Got home, ate my food. Everything tasted mediocre compared to the first visit. Good, just not great. I will try this place again and hope for the best! read more

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This is the first time I've posted any review for Chick-fil-A. This rating pertains to the location I've most recently visited, and am familiar with. This is one of my "regular" spots to grab lunch at the drive-thru.. I like to refer to CFA as the "Southern version of In-N-Out Burger". Both chains began in a specific part of the country, from simple beginnings, resistant to change, but expanding beyond their base nevertheless. Like In-N-Out, the chain emphasizes quality, and consistent service no matter where their next store is located. The menu items rarely change, but quality is rather consistent also. This location is located in Santa Clara along busy El Camino Real, and it's often quite busy when I stop in for my lunch. Despite this, I'm only in the drive thru less than 10-15 min when with a long line of cars in front of me. Recently CFA added a new item called the Honey Pepper Pimento Chicken Sandwich. I tried this item for the first time last week and found it to live up to it's hype and expectation. It was quite delicious! The other items I typically order, such as the Spicy Chicken Sandwich are always exceptionally good. Staff here seem better and on top of things than a couple other Bay Area CFA locations I've been to. No mistakes to my order or other gaffes I can think of. This store definitely gets a 5-star review from me for excellence of maintaining high standards. read more

Two weeks after their grand opening, and this location is like a well oiled machine. We didn't even consider the drive thru...the lines were way longer than inside! We got the original combo meal, chicken noodle soup and chicken Cobb salad. I thought ten bucks for a salad at a fast food joint was pretty steep, but it's huge! The dressing options were of higher caliber too. Go with the avocado lime! I'm adding the salad to my rotation along with the original chicken sammiches. Service was fantastic. Way more than I expect at a fast food joint. Twice during our short time there, someone checked in on us and asked if we needed refills, extra sauce, etc. I love me some fried food and I love condiments, so I'm ecstatic that this Chick-Fil-A just opened. A little dangerous it's within walking distance to the house! Maybe I can semi-justify the calories if I walk there and back! =D read more

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Dont even bother to call if they missed an item in your order!! Besides rude employees they don't bag all the items. Didnt realize i was missing a chicken biscuit until i got home. Tried calling about 9 times and no one ever picked up. DO BETTER! What happened to 2 mile service and CORE 4?! read more

Chick-fil-A - Fast Food Near Me - Santa Clara, California

Chick-fil-A has probably been my favorite fast food place for years, and the new-ish location on El Camino and Scott in Santa Clara has been my go-to since it opened. Until today things were great, but now were done. I went to work without eating breakfast and my tummy box was rumbling, so I fired up my Chick-fil-A app and placed a breakfast order. It was before 10:30 so breakfast was my only option and that was fine with me. I completed the order at 10:24 and hopped in the car, pulling into the drive-thru line at 10:29. As I was pulling up, a fellow was flipping the menus from breakfast to lunch. A voice greeted me on the intercom. I said I was picking up a mobile order. She said, "oh, we cancelled it." Why? "Because we stop serving at 10:30." I looked at my clock and it said 10:30. Wow. No, "would you like to order lunch?" No, "I'm sorry about that." Just a stand-off over the intercom. I was irritated so I left without ordering. Driving back to work I asked Siri for the phone number of Chick-fil-A. I wanted to speak to the manager to make sure nobody else was treated like this. I dialed the phone at 10:34. A voice greeted me, she said she was the manager and she was the one who cancelled my order at 10:34. Apparently Chick-fil-A occupies its own time zone, slightly ahead of Pacific Daylight Time. I know they do things different. Closed on Sundays, but yeah, they have their own time zone and when you drive on their lot you are 5 or so minutes ahead of every other clock. The manager was not conciliatory in any way. No I'm sorry, no attempt to be kind. Just a brick wall of no breakfast for you. You know what they say about one bad apple spoiling the barrel? Well it's actually one chick. I'm done with this location. What's more irritating is their mobile app won't take payments from digital wallets so you have to transfer funds on to a Chick-One card to pay. Now I have $20+ stuck on a card. I got a call from the store after filling out an online complaint and they say there's no way to get the money back. Chick-fil-A is good, but I won't be coming to this location. The management does not value customers, does not take responsibility for errors and won't fix their mistakes. read more

Food was good !! Customer service no so well Cleanse of the store not good I went with my daughter and husband like every chick-fil-A my daughter loves to go on the slide if some do have it. Her dad always goes in with her but unfortunately for today was just bad. She runs out crying with her forehead and left eye red I'll post a picture as well. I told the staff member that was there they had no hand paper towel in the restroom and told him about what had happened inside the playground right after we ordered she walked in there with her dad with in sec she comes out. My husband touched the slide and it was very gross and greasy what do you expect with kids but with the sign they have by the playground how it says they clean it they do not. Beware with letting your little one get in without touching it your self. As I was saying when I told the staff member I would have thought he would have told the manager but when I noticed he didn't go and check or even told the manager I went and spoke to the manager myself and he seen her face and asked her if she was ok and offered to give her a ice cream but I already had purchased one. I went and sat down and waited to see if they would send someone to clean it they never did. Unfortunately I won't be returning I did not like how this was handled at all and made it unsafe for any kid to go in there and hurt them self. read more

DO NOT GO THERE IF YOU HAVE KIDS! This was the absolute worst experience I had in any place! I took my daughter there for lunch, and she said she wanted to potty (pre-schooler with small bladder) and she needed it now. So I rushed her to the men's bathroom, but the only stool there was occupied. I did anyone with common sense would have done and took her to the women's bathroom and use the stool there. A few minutes later, their "operation director" came up to me and started asking why I was in the women's bathroom. I explained the emergency, and he started talking about some worker there felt her privacy was violated. Apparently they would rather kids pee or poop on the floor! This operation director got more and more aggressive as I explain the situation, and keep saying I know I'm not supposed to go in there. So I asked so why didn't they have a family bathroom, and he started to doge the question by saying I can ask any woman there to take my daughter to the bathroom. How ridiculous! When does chick-fil-A started blaming the customers? A simple family bathroom could solve all these issues, yet they spent 15 mins lecturing the customer for a preschooler's bathroom emergency! What a snowflake manager and place Again, DO NOT GO THERE IF YOU HAVE KIDS! read more

Fast and friendly service Even being pretty far from my house the food was still hot and delicious read more

This was my very first experience here and my over all experience was just 'OK' Staffs were just amazing they were busy doing their working just perfectly. Restaurant was over crowded and with the food it was okk as i am bit lazy kinda person so I didn't expect that would receive my burger without any sauces. They will provide you sauces of ur choice its just that u have to do the work applying after receiving your choice burger it become bit messy. This is a good place place for college students or friends hanging out for fun as but those who are in hurry and came here to grab a quick bite then it would be a big task for them. read more

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Since this is a chain, this review is purely from my overall experience and not so much about food. One of the best Chick Fil A chains in the south bay! I've been to other locations who have messed up my order or who take forever to give me my food- this place has a dual lane drive thru for easy access, tons of parking, located on the corner of El Camino Real and easy to spot. Workers are super friendly, I've always had really great experiences. I actually met the owner before because I came here for their grand opening and him and his wife and extremely nice! They really care about the community and customers and it shows in the great service/food I've received at this location. read more

Ordered a spicy chicken sand which and fries to go. Food was great and the service time was reasonable. As always, restaurant was clean and comfortable. read more

Chick-fil-A - Spicy Deluxe Sandwich - Fast Food Near Me - Santa Clara, California

Got my order wrong and made me drive all the way back to receive the correct items. Didn't give any compensation for their error.

they never ever give me my sauces smh. where my sauce at???? whole point of chick fil a is the mf sauce

Horrible customer service, including supervisors. Chicken not cooked properly half the time I come here. Rather go across the street where thee are better food selections. read more

I love the Cobb salad here but it can really ruin your day when you stop for a salad on your way to work and a few hours later open the bag to find there is no dressing. The little things can ruin a day. read more

Chick Fil A is notorious for their kind customer service, and this location upheld their reputation. I ordered some sandwiches, fries, and drinks (it's chick fil a, of course it tastes amazing) and there was a wait as per usual with how busy they are. The worker (Henry) was so kind, and he was very attentive to everyone while dealing with the mass amount of customers. He definitely kept the reputation ongoing. The only flaw with this location is that IT IS PACKED, but that's how it is for every Chick Fil A but their food and service is great so makes sense! read more

Chick-fil-A - Chick-fil-A Deluxe Sandwich - Fast Food Near Me - Santa Clara, California

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I love Chick-fil-A, but this location is really stingy. My boyfriend and I went through the drive-thru and ordered three sandwiches, Mac n cheese, and two fries. Yes, this is a lot, but we can eat a lot. We asked for Polynesian sauce, ketchup, ranch, Mayo, mustard, and a lot of Chick-fil-A sauce. When we received our order, we literally got one ketchup, two Chick-fil-A sauces, one Mayo, and one mustard. We asked for a bit more at the Windsor considering how much we ordered, and they gave us two more Chick-fil-A sauces. We asked for a bit more because it's what we asked for, and they actually refused. They said, "sorry but it's enough for your order." This has never happened to me at a Chick-fil-A. They are typically extremely kind. I became extremely frustrated considering we ordered $30 worth of food, and they wanted to put us on a sauce diet. I got out of the car and went to the front of the store where people were picking up orders. I asked the kind worker for more sauce explaining how the workers at the drive-thru refused to give us more, and he apologized then handed me a bag of more sauce. He was extremely kind, and for that reason, I will not give this location a 1 star rating. read more

Chick-fil-A - This is what we ordered and the amount of sauce they originally gave us minus the fries we ordered-- one large and one regular. - Fast Food Near Me - Santa Clara, California

This is the best Chick-fil-a location I know! Jr was very polite and took the time to make sure my order was correct. My food came out pretty quickly when ordering from the drive through, despite the long line. Thanks and shoutout to jr! read more

Delicious chicken sandwiches! Pricier than most, but sooooo dang good! I've been here a few times, and it's always yummy, the employees are friendly and helpful, the place is clean and organized. Last time I came here I got a Chick fil-a deluxe with american cheese, side of waffle fries, and coke. Everything was good, and came hot and fresh. I'll definitely be back for more! read more

Olive oil can keep Popeyes I'm all about Chick-fil-A Things to know: #1. They have curb side pick up #2. They have drive up with at least 2 employees standing outside taking orders and a third employee ready to hand you your receipt. #3. For those who do not want to wait in your car you're more than welcome to park and order inside. "Sorry no dining in as of yet" Now for the review: I ordered a Deluxe spicy chicken sandwich with Colby Jack cheese, comes with pickles, leafy lettuce, and whole sliced tomatoes. I must say it was simply delicious. I asked the order taker outside if I can have three different sauces what we got was amazing I think I counted 15 packs of sauces obviously Chick-fil-A is very customer service oriented!! All employees were super nice the one that took my order "see picture with the thumbs up" even told me to "have a Beautiful day" I think we waited all of seven minutes to get our food with four cars ahead of us. So my bottom line is .... I will most certainly be back for more delicious Chick-fil-A read more

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Came to this location a month ago and I haven't been to a chick fil a since. Disgusting long piece of hair was found in my mom's nugget from her 8 ct after she already took a bite from it, made us both sick read more

Chick-fil-A - Long stand of hair found inside of nugget - Fast Food Near Me - Santa Clara, California

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Ew if I can give 0 stars I would! On top of the service being horrible there was a disgusting bug in my sandwich yuck! Never coming here again read more

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Really disappointing to once AGAIN receive the wrong adders to my Southwest Salad!!!! I don't know why you would give me a bag of granola and almonds to put on a Mexican salad but not a good choice and I'm tired of it happening so I think I'm gonna move on and find another place to to get my to go's sorry Chick-fil-A love your food but your service sucks read more

And you know how we do Chick-fil-A always coming through will be getting that pepper jack cheese on it with the lettuce and tomato will be dripping a honey Dijon sauce on it though so juicy so tasty so delicious thank you Chick-fil-A for always coming through! read more

Chick-fil-A - That's how we do it up in here we be getting that pepper jack cheese on that Chick-fil-A deluxe - Fast Food Near Me - Santa Clara, California