I'm not in the Upland area very much, but made a quick stop here before heading to my friend's band performance. I tried their new Market Fresh salad. It was wonderfully refreshing, tasty and fulfilling. Chicken, strawberries, blueberries, you can add walnuts and granolas, with their signature vinegarett dressing. Only 180 cals! I was sold ;) The staff was great and super friendly. A little happier than you'd expect. I was a little creeped out how happy they were, but quickly got over that. Haha. I appreciate it. Enjoy! read more

Don't order them from DoorDash they will not include the sauces..... and the fríes were soggy

I can't believe they managed to get 4/4 items wrong that I ordered. I didn't even think that was possible. - Wrong sandwich - Wrong size drink - Wrong drink - Wrong size fries How dumb are you that you get 0/4 things correct? read more

This was a pass-through on our way out of town, but if I were a local, I'd be a customer for life. Brett bent over backwards for us - amazing customer service. Very clean, well lit, and we'll stocked. Plus the food - OMG! Now, the elephant in the room. I have gay friends. I have a gay pastor (go ahead, calculate that. I'll wait). I didn't have an issue with the colors, sizes, shapes, and (I'm sure) orientations of the people I sat with inside. Yes, folks, there were all types. Even if I don't agree, I feel people are entitled to their opinions. My opinion is that you judge someone by their actions and the taste of their fries. read more

Chick-fil-A - Harvest salad - nom! - Fast Food Near Me - Upland, California

OK.. Im confused. The store has a drive thru. They have a childrens play space. Most people order by a combo number. This place (not the kids in the play place) screams fast food establishment!!! Whats different (and confusing) about this "fast food" place?? No sooner than putting my change in my pocket and collecting my drink, the cashier was bringing me my entree TO MY TABLE! Yeah.. that fast! When that same cashier was not chasing down other patrons with trays of food, she grabbed a broom and swept, wiped down the tables, and straightened the chairs. No wonder this place didnt smell or look like a fast food joint. While having my meal, another cashier came by and offered to refill my drink. Can you say service??? YES! The chicken was very tasty... scorch your mouth hot! You simply cannot find better waffle fries anywhere. There is a choice of what... 7 sauces... me like variety!! Service is better than some of the upper scale restaurants. Yeah, its not cheap, but it is good! Just remember that they are not open on Sunday! read more

love the nugget and fries!!!!! milkshakes are delicious!! love their sauce!!!! read more

Really surprised with how the handled the food last time I went. Had a somewhat big order for four people and after telling the young lady taking our order repeatedly to make sure everything was right it was not. We had a spicy chicken with no cheese as my brother doesn't like cheese and he still got cheese. I order a chicken sandwich, the deluxe, and asked for bacon. I'm sure you get charged for adding bacon because they charge for bacon everywhere and when I get my sandwich there is one miserable strip of bacon on it. And to top it all off they ask it to wait by a curb and even then take long enough to the point where we had to move for blocking traffic. Disappointed but food is still decent and customer service as well. read more

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Bad experience. Ordered over $50 of food in the drive thru today, and was asked what sauces I'd like. I asked for Polynesian, Honey mustard, and Chik-fil-a sauce. When I got to the window, the girl standing outside (with the dead face and no motivation) was rudely gesturing for the vehicle in front of me to park. Moments later the Caucasian girl inside the window with HEAVY makeup handed the woman's order to the "dead face" girl and said with a lot of attitude, "here's that woman with the 27 kids order". As a Christian business, this all seemed very un-Christian to me. They were also very distracted from their duties by the "suspicious" van at the end of the drive thru, which turned out to be their supplies delivery. I next received my order and proceed home 15 minutes away, only to find when I opened my order that they had not included ANY of the sauces I requested or napkins. Very disappointed and I pray the young staff will get better training and re-examine their values. read more

Once upon a time, there was a Chick-fil-a in San Jose, right up the street from my house but I was too young to know or even understand the likes of fast food, but it disappeared and now I don't even think I've seen one in NorCal in a very, very long time. A friend alerted me that Chick-fil-a is actually really good and that if I ever had a chance to grab one I definitely should. I took this advice to heart and although I was having dinner in merely an hour, I nommed on a spicy chicken sandwich from Chick-fil-a. Wow, what a fantastic difference. Is this a fast food joint at all? This must be the In-n-Out of chicken sandwiches! It was a high quality, delicious white meat chicken which you can get BBQ or honey mustard sauce with ... it was just the perfect amount of spicy and all the ingredients tasted not frozen and pre-prepared. Oh Chick-fil-a how I wish you were still around! Delicious. read more

1st day open since remodel and service was terrible there were no other cars in front or behind us in drive through line and they made us park on the side and wait for our food along with a couple other cars. The kids working drive through didn't know how to take the order. I'm normally very patient and understanding if they are new or its thier 1st day, But this was pretty bad. Hopefully the one they are building on Mountain will have better service! I was so disappointed read more

Cool chicken and easy menu. Their buns are very soft and light. They do good choice of not doing salt in the fries. read more

Chick-fil-A - Fast Food Near Me - Upland, California

I mean its chick fil a, you cant expect more than that. they are always good about getting a 1000 cars through pretty quick.

My first time to this chain. Overall, it was pretty good. Not terrific or amazing, just pretty good. Though so many have said it's not typical fast food, I wouldn't agree. I've have better, fresher chicken sandwiches, but that doesn't mean this place is bad. Just don't understand why so many rave about this place. Had the Spicy Deluxe Chicken Sandwich and it was just "pretty good." Not really much more to say then that. The bun was good, the crispy fried chicken was excellent, the pickles, lettuce were bad IMO and the tomato was "pretty good." The pepper jack cheese was just OK, too. Didn't like the Chick Fil A sauce at all. It's just honey mustard and mayo. Not a fan at all. The Potato Waffle Fries weren't that good at all. Soft, mushy with no strong flavors of really anything. Super boring. I'll pass on them from here on out if I ever go back. Doubt I will anytime soon. Not a huge fan of this place but did love the crispy chicken patty. It was the only excellent thing about this place. So, I'll order just a crispy chicken patty on a bun next time with no sauce. If you love fast food, I'm sure you'd like it more than I did. "Eet smakelijk!" read more

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Well like all Chick-fil-A's the food is delicious. The only problem here is getting in and out of the drive-thru tight confinement through the parking area always a line but they see you coming and try their best to be fast courteous and prompt, hats off for great customer service read more

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I never ate much Chik Fil A until the pandemic. Now I go twice a week and am RED member on the app. This location is great. At my house, we always comment how they haven't messed up an order of ours during the pandemic. The food is tasty and usually hot. The one area of improvement would be to fill fries boxes all the way up. Compared to the rest of the Colonies and Upland food, this is my go to place. Ono's is gross, El Pollo has gone wayyyyy downhill, habit is terrible, pieology is meh, San Biago is fantastic, and in n out is the same as the last 30 years. Also, Chik Fil A has Margarita, she is the best employee and person. She always remembers us and says hi! read more

I love CFA and eat here a lot. My only complaint, and it's a consistent one, is the team's attention to detail, or lack thereof. I am often disappointed (today included) because I do not receive the trimmings that should come with my Market Salad (nuts and granola) and dont receive forks with which to eat that same salad. read more

if your in a rush, forget about coming here.They have the slowest drive thru of any chickfila ive ever been to. Avg wait times are minimum 15 minutes in the drive thru. what ever happened to fast food. Forget about coming here during your lunch break, because you will be running back to work late. read more

Chick-fil-A - Fast Food Near Me - Upland, California

Always fresh, bit crazy packed....eating lunch with my honey, professional and personal care... Okay we ate, and within 20min we both got gutt wrenching pain nausea. Had to stop our very busy day, came home and have been resting remainder of day, extremely nauseated, only item eaten in common was French fries.....which to me had different taste today, hummm not going to eat their for a while read more

Chick-fil-A - Great, fresh food.....waiting , waiting - Fast Food Near Me - Upland, California

Delicious food. All ways have really nice customer service. Lemonade is always so refreshing and delicious.

This chick-fil-A is a joke, I like the food but the service is so awful. The order takers can never seem to get it right, they always seem to forget something., there are to may kids doing nothing working inside and not enough outside, the ones inside are playing right in front of the managers and by the time I received my order that wasn't included through the drive through, my food was already cold, they really need to nip it in the butt. They need to get rid of people and let the managers do the job since they don't want to take control! read more

I would give them 0 stars if I could. This is the third time that I ordered for 6 people, and they have messed up and forgotten all our sauces, straws, and napkins. They used to never forget things, considering how many people work there, you think they could do their jobs right... they need to stop talking to each other and do their jobs. Nothing is worse than a dry sandwich and no straw. The prior staffs did their jobs right!! read more

Just went to LA Fair, and, instead of loading up on junk, we came here for good food at excellent prices

Excellent customer service, excellent quality food and atmosphere. My family and I have been treated very well at this restaurant. It hasn't always been perfect, but they've done a GREAT job of fixing mistakes and making things right. I will be a lifelong fan!! read more

These people have enough money to be closed on a whole day (Sunday) and have the nerve to want to start charging for sauce. Cane's it is..

So far, so good...maybe a bit pricey for a burger and fries, but it's not terribly mind-changing. Food is fresh and tasty, service is good, and so are the offers (and the shakes!) Too bad they close on Sundays... read more

One of the top fast food franchises. Very clean, service is impeccable, the quality of ingredients is clear with each bite. My favorite sandwich is the spicy chicken sandwich w/out the pickles. Please note that it is extremely important to eat it fresh. Even a 5-6 minute trip home and the buns get soggy. The problem with to-go orders is that they seal the sandwich in a foil bag. The purpose is to keep the sandwich warm, but because their sandwiches are cooked to order and the chicken is so hot and fresh from the fryer, the heat creates too much moisture and with no place to escape, especially if sealed in a foil bag, you get soggy buns. But if you eat in, man oh man, it's heaven! :) Another downer is the waffle fries. If lightly salted, they have great potential. Some times they are unsalted. While this may be better for my blood pressure and sodium intake for the day, it can be pretty bland and uninspired. I think the managers really train the employees to be attentive and cordial. Every now and then I see a glint of fright or despair in their eyes as they warmly smile at me and take my order. read more

I love the basis that almost every Chick-fil-a I walk into is clean and this one is no exception. I am obsessed with their chicken tenders and waffle fries. It's a totaly cheat meal for me, but the chicken is perfectly cooked every time. I love the abundance of sauces on display too. Buffalo sauce is my favorite. I am not a fan however of their breakfast but I will continue to come here for lunch and dinner! read more

After months of closure for remodeling the upland location reopened. Sorry to report the remodeling with an additional line in drive thru is not improving service. I use the mobile app and come to that location 3/4 times a week. In the morning I am in the drive Thru 20/35 minutes because they now need to repeat the order back to you for a mobile order, a waste of time especially since if you request a muffin you get a biscuit and no cheese nets you CHEESE! Then if the person in front of you is waiting so are you! What happened to can you get out of the way and park over there so the line can move faster. Lastly it's a mobile order and I'm waiting at the window still for my order to be prepared WRONG? Management needs to make some changes soon. read more

Service is always good here. Drive through moves at a great rate and staff is friendly every time we come. They've never messed up an order and always give us plenty of sauce when asked. read more

It was busy, but my food came out fast. Thanks for your good service chick- fil- A. I would definitely come back. read more

Good food , good service. My grand kids love going to Chick-fil-A. The restaurant is closed for remodeling. I hope they open soon

LOVE this location. Every time I go the employees are friendly, efficient, and make their job and the customers a top priority. The food is always great and comes out very quickly, even custom-type orders. The restaurant is always clean, and employees regularly walk through to make sure customers are satisfied. But what impresses me most is how well this location handles a rush. The drive-thru gets manned by several employees, taking orders in person at each car, with a payment booth also located outside. Order, pay, receive food. Even when I'm well into the parking lot in line, it never takes more than ten minutes to get through the whole thing and have my food in hand. Kudos to the staff at this location, you're the best! read more

My favorite fast food place to eat. Chicken always fresh and tender and their fries I love too.

Got my order wrong and didn't realize it until I'm back at work ready to eat.I called and talked to a manager and they told me to bring my order back and they will fix it.My lunch was over in 10 minutes so I told him that wasn't an option.He said he would give me some rewards on the app but never did.bad customer service!!!!! read more

This chick fil-a has racist employee and there customer service sucks they get zero stars .The manager that I spoke with gave me nothing but stupid excuses instead of trying to solve the problem they said the employee had a lack of training well you don't have to train someone to have common sense that should have been apart of the interview process seeing how chick filet has a 3 step interview process how did they miss that the person is lacking common sense when you have a line of customers it's first come first serve you can't decide your going to help the car behind the first car in line you take the first customer the shows respect for the customers time and superior customer service comes from you addressing and acknowledging the customer you communicate that your having a problem and you have to go inside that your team mate will be over to take the order or saying you will be right back none of that was done I was ignored and made to wait for the other employee to come back to take my order but I was never told anything so no respect for my time or where I spend my money I had gotten off work from a long work shift and wanted to get food fast that's why I went in the drive thru I was there 30 minutes being totally disrespected so when I got home I had cold food The manager offered me a discount card for 1 free item which that did not solve my problem I wanted the manager to listen take accountability for the fact that your employee screwed up and fix the problem a managers job is to problem solve not give me the customer a excuse of lack of training apparently the manager has a lack of training as well my meal should have been free for the poor service and I wanted a refund once I spoke to the manager but I had already paid before I got to the window to speak to a manager bottom line that employee helped every car behind me and totally ignored me so I will never eat here again and I will not recommend anyone to eat here read more

Usually they are pretty good here , even when busy. Today i went and they weren't busy at all. But they forgot to make my order and i ordered in advance ! I'm not happy with today's service at all. They parked me to the side. Forgot my sides and drinks. Really? read more

Waited 30 minutes in line when there were a total of 7 cars for one breakfast sandwich, it is a double lane chick fil a, but moves very very slow. If you're in a rush definitely go to a different resultant I would have rather gone to Carl's Jr across the way. read more

This is the worst experience I have ever encountered at a Chick-fil-A. The counter service was ok. However the way the registers are set up there are two so close together you can't hear what the order taker is saying. When we went into the dining room there were quite a few tables available however none were clean, including the seating. We chose the least dirty table and when our food came asked the server to wipe the table. He came back with one wet wipe and just wiped the spilled sauce that I had pointed out. I had to ask him for napkins, straws and the sauces we ordered. While dining, an older child threw up on a table across from me. The mother looked for some napkins to clean it up but since there are none available to the public she left and that table went unclean for at least 1/2 hour, when I finally had to wave someone down to point it out, which took another 10 minutes for someone else to go clean it up. The floors were filthy with food scraps and spilled drinks. Thank goodness we didn't have the need to use the restrooms, because who knows what condition they were in. I will not be returning to this restaurant for dine-in and will let anyone I know to avoid the same. The food was ok but the fries were cold. read more

The new drive thru is horrible. Be prepared to wait a while. Be defensive when it goes into one line right before you pick up your food. People will cut you off read more

I just spoke with Angel the "manager" at Chic-Fil-A and asked specifically to add hot chicken to my wrap. She refused. She made a lame excuse in terms of why I needed to eat cold chicken. Nothing on their menu is modifiable. Customers are expected to eat a meal ONLY the way THEY determine it should be eaten. It's ridiculous. Don't waste your time going there. read more

Chick-fil-A - Fast Food Near Me - Upland, California