Their was this employee named Julian he was super nice from the beginning I didnt know what to order and I was holding up the line but he was super patient and recommended what he liked best from the menu, when I got my food I was super happy with it. This place was a nice experience and shout out to JULIAN he a GOAT read more

This place is amazing, I love when they say my pleasure. They always give me how many sauces I want which is so nice Since I get a sandwich and fries but they give me 3 sauces which is good enough. It does take a while but there are always cars there . They also used my coupon that expired like a day before which is nice read more

I'm only writing this review because this is the first time I've visited this Chik fil A and they manage to get my order wrong. Did not give me any ketchup. Didn't go light on the ice either in my lemonade. read more

This spot is alwaysssss busy so bring your patience. David is a sweetheart and always friendly no matter how hectic it can get. This guy deserves a raise! read more

Foods okay but the employees act a bit too proper for a fast-food restaurant. It's better than being rude but I prefer a more casual atmosphere in a no-frills restaurant. Additionally, their chicken is just too greasy and the only thing I like from them is their spicy chicken biscuit which I wish more restaurants would have. read more

Stop in to purchase spicy chicken sandwich meal and was charged additional 2 times with higher amounts. Unable to reach Brent Allen Manager by phone. Beware and will not be stopping at this location again! read more

I tried Chick-fil-A for the very 1st time tonight. The service was definitely amazing. Definitely above & beyond what you'd expect from a fast food restaurant. The real flowers were a nice touch & equally unexpected. 5 stars for service, for sure. The food tho... I decided to try their Cobb salad. It came w/ an avocado lime ranch dressing, but no avocados? How do you skip avocados in a Cobb salad? I also wish there had been a grilled option for the chicken. Admittedly, I'm not that great in the kitch, but I feel like I've thrown together a better Cobb salad at home. It wasn't bad, just not what I was expecting. I did order a medium fruit cup, too, which was yummy. I loved the fresh fruit, especially the strawberries & Cutie slices. Phenomenal service tho. I tried the Chik-fil-A sauce out of curiosity bcuz my boyfriend likes it & that was so good! Probably my fave dipping sauce. If they were closer to Berkeley, I'd just order chicken strips just to use the sauce the next time. So good. read more

Chick-fil-A - My Cobb salad on top, Chik-fil-A's on bottom. - Fast Food Near Me - Walnut Creek, California

Chick-fil-A boasts itself as being the home of the original chicken sandwich with two pickles on a toasted butter bun. They specialize in all things chicken and leave beef out of the equation. They also have exceptionally friendly service and way of doing things, especially for a fast food chain. I've been to this location a couple times now and I find that the chicken sandwiches here were okay, but didn't quite live up to the hype. The chicken sandwiches are fairly simple and are good for a quick grab and eat with friends and family. They also have a variety of shakes which are pretty decent. Overall, Chick-fil-A is a fun place to go to for a simple and fun meal of chicken, fries, and a drink on a nice sunny day. read more

The customer service is sublime. They gave me so much extra Polynesian sauce, I hallucinated Moana. read more

If you want to skip the line download their app and do a mobile order! If you can make it past the drive-thru line during busy times, there is almost always parking in front of the building. Being the only Chick-fil-A for miles, they get VERY busy during certain times on weekdays and most of the day Saturday. They are consistently friendly, fast, and turn out great quality food. I'm partial to the nuggets and salads. Try the Avocado Lime Ranch dressing and the Chick-fil-A sauce. If you have not been here before, give them a try! I would recommend eating early or late to avoid the crowd, or just so a mobile order. read more

Are you seriouse? Right in front of 24 hour Gym and after my one hour work out??? Lol I couldnt stand not to order my chicken sandwich right after my work out. It smells great and taste good. Its beyond what you expect of a fast food. read more

Chick-fil-A - Fast Food Near Me - Walnut Creek, California

Where the heck do I start? First, when I walked into the restaurant, there was a sickly aura all around me. What do they think they're doing. When I began to walk, there was a sticky, clear substance covering the ground. When I took my order, Erin gave me a rEGULAR SANDWICH when I WANTED a DELUXE. what the hell Erin. Instead of providing me with a new sandwich, these people gave me lettuce, cheese, and tomatoes in a box. They charged me a DOLLAR to make my own sandwich. To cap it all off, instead of two pickles there was one and a HALF. The audacity. 7/10 I'll be back later this week. read more

I submitted an app order around 9:50 am for breakfast items. I thought this would lock in my order. I was wrong . It appears that they don't lock it in until you confirm it at the drive through. The car wait was about 7-8 cars long. By the time I got to their drive-through intercom, it was approximately 10:40-10:45 am. An employee told me that they didn't have any breakfast items except for the sausage sandwich (which wasn't part my original order). I was then instructed to go to the pick up window to sort things out. The employee eventually referred me to his manager Abraham who was no help. He reiterated that they stopped serving breakfast at 10:30 am and they didn't have any breakfast items. I told him that I ordered at 9:50 am and that the delay in getting there was the car wait. I also told him that it shouldn't take 40 MINUTES to get my order ready. I also told him that getting an employee to take down the orders with an iPad (what they do at Chik- fil - A and in-n-out ) would have alleviated this situation. Abraham did not offer any reasonable explanation or any alternative solutions. I then informed him that I would submit a complaint to Chik- fil-A (which I did). This service is unacceptable and disappointing especially from a place which prides itself in customer service. I ended up going to the Lafayette Taco Bell where my mobile orders are timely processed and ready when I arrive (plus they had better customer service). I guess the moral of the story is to give yourself at least an hour for Chik-fil-A to process your mobile order (especially for breakfast). Chik-fil-A? More like Chik-fil-F. Definitely a thumbs down. read more

ordered off of the Chick-Fil-A app to save time and convenience, was thrilled to recieve my order at the time promised, BUT get home only to find it they placed my order sticker on the wrong bag. so i'm sitting here hungry with someone else's order. i'm trying to call so i can save time from the inconvenience of driving back and again wait for my order, BUT they aren't picking up. at this point i'm frustrated and HANGRY. c'mon! this isn't cool! read more

This is a great Chick-fil- A! The manager is so kind and a great host. He came to check in on my table twice and offered to grab us some napkins or refills on drinks. Very clean and well managed restaurant. read more

This place does not seem to be taking any precautions in this present health crisis. We ordered online for in-store pickup. The pick up area in the store was fine..everyone keeping their distance, but it was a whole different scene on the other side. None of the employees were wearing masks, not even gloves. Two of the girls were hugging!! There seemed to be no attempt at maintaining any "distance" among employees. When another customer questioned the lack of masks, the response was "we can't work efficiently with masks on". No excuse for the lack of gloves. The whole attitude seemed careless, and unhygienic. NOT GOING BACK!!! read more

Woke up this morning with a strict goal in mind. I was going to eat a dang chick fil a breakfast! I drove 25 minutes on the 680 and I was well over the speed limit! I needed that chicken in my stomach! I got there and was hit with that fresh smell of chicken patties when i opened the door. Amazing customer service and my food was out in a jiffy! I ate my chicken biscuit in complete silence. I had no idea what to expect but i will tell you this. That shiii was goo! I will remember this day for the rest of my life. Thank you patrons and anyone who is reading this. so happy right now. read more

Fresh food and great service. This is our go-to Chick-fil-a location. The staff is friendly...always cordial and polite. The food is always fresh. And the service is great..when dining in they always deliver your food to your table. Can't really complain about this location. My only gripe is that parking can be tough because it's located right in front of a 24 Hour Fitness facility. read more

This location is super unorganized and unprofessional. Currently in a lawsuit over parking bc they didn't have enough when they built the establishment which is blatantly obvious. There's no one directing the crowd of people outside for outdoor ordering. The woman with long wavy brown hair and glasses slammed my order down when it was done and said nothing. I'm done with this place read more

Just wanna say that the new manager is doing great! She firmly but kindly asked me to put out my marijuana and I obliged. My bad cuz lol but she handled it pretty well for her first day as manager. She seemed a little frazzled but that's natural given the circumstances we found each other in, so she definitely didn't need my smart ass trying to be funny, teaching her about weed and stressing her out. But like I said, she handled it with grace. She could've chosen to be rude or deny me service but she didn't and I appreciated her for that. Also, I only gave y'all 4 stars because my SAUCE... there was none lol but I was so high I ate it still. I love you Chick-fil-a!!! read more

Always friendly and helpful. Love the fresh salad and tasty chicken. The kids love the waffle fries read more

Chick-fil-A - There's a playspace for children - Fast Food Near Me - Walnut Creek, California

It amazes me how people are lazy to get their butts out of the car to order inside rather than going through the DRIVE THRU. Who cares if its raining. GTFO the car! Fat people! Its quicker and the service is still excellent. Whomever runs the show in there is doing it right. But the people waiting in the LONNNNNG DRIVE-THRU need to make space for people trying to get through who are not lazy to park in their parking lot! These people in line are PATHETIC. Line curves out to NORTH MAIN STREET. Cant stand how snobby the people that live out here can be. Need to appreciate the little things. The cashiers even accomodate the fresh lemonade beverage half water because its too sweet for you! I mean thats awesome! read more

I've always been a fan of Chick-fil-A (they have such great fried chicken sandwiches for fast food), but in the last 6 months they've been going pretty down hill in some areas. The last 3 times I've been here they have messed up my order and have not had the best customer service (which is surprising). I ordered a salad and was super disappointed to see that I paid $10 for a bowl of pretty much just kale and some lemon wedges. Not worth paying the money here if you don't get good quality food- or a good amount of food. It seems to me like Chick-fil-A is getting too focused on mobile ordering and cannot seem to give out a good product/ get the right product to the right customer. I know COVID has been a hard hit on the food industry, but after a year it seems like Chick-fil-A is still struggling by trying to do too much. If they would open normally like other restaurants, I think that would help them. In-N-Out never fails and I rather spend my money there! Places like In-N-Out are still super successful and give out good quality food with only a simple drive-thru and walk up order line...sometimes simpler is better! read more

Chick-fil-A - Fast Food Near Me - Walnut Creek, California

This review is solely for you GF people out there. My hubby is gluten free and prior to our experience at the Walnut Creek Chick Fil-A, we considered Chick Fil-A an easy fast food GF option. However, we will never go back to the Walnut Creek location. For some reason that I don't know, this location will not let you order a meal without a bun. Instead, you must order all ingredients separately. What??? That's right, after confirming with a manager, you must order the lettuce, tomato, cheese, chicken, etc, fries, soda, all individually instead of just saying "I'd like a number 7 without the bun." The uninformed cashier tried calming my puzzled look by saying it was cheaper that way, but when I compared the price of all my hubby's separate ingredient costs with my one price for the meal, that was incorrect information. It costs more to order the food separately. I had a photo of the receipt to prove that, but for some reason it doesn't post. A week later we visited a different Chick Fil-A and ordered a number 7 with no bun without any issues. It's just this location. read more

Chick-fil-A - Receipt to show the list of separate ingredients we had to purchase instead of a meal without the bun. - Fast Food Near Me - Walnut Creek, California

This is one of my usual go to places for fast food. It is always packed but they give fast service. Usually I have no complaints besides the fries being unseasoned but lately they've been messing up orders (such as forgetting things) and this last time while ordering inside one of the employees hit my son with a container on the forehead while we stood in line. The food is good but I don't think I'll be coming that often anymore. read more

Ignore the haters, there is a line around the corner because the food is good, and of course, its always "my pleasure".

Lines are always long yet the fries are never fresh - HOW is that possible? Never fails at this specific location.

I'm 32 weeks pregnant it was my first time going to chick -fil-A and I fell In love with the ice tea !!! Super delicious and love coming here and you guys are not selfish with sauces! I love the buffalo sauce and your guys spicy chicken sandwiches !! Forget bk I'll drive from concord all the way to you guys anyday . And when I give birth In Walnut Creek I hope my family brings me a spicy chicken sandwich and a ice tea !! Lol read more

Food is good as always! However the lines are terribly long. I got in line like at 11:38, it is now 12:34 and I still haven't gotten to the drive thru attendant. I think someone taking orders at the drive thru will make things go way faster! For such a popular establishment, I expect drive thru lines to more functional. Being this busy is no surprise to them and it's long overdue for them to start doing something about it. read more

A phrase that I thought that I would never utter: "Dee-licious fast food!" Wha?? Yes, ladies and gentlemen, I broke down late one evening, and had myself some fast food! My excuse? It was 9 p.m. and I was tired after a long day, there was nothing in the fridge, AND I had coupons for free sandos. I grabbed a friend, and off we went to explore this Texas-based chain to see if it lived up to the buzz. On my visit that evening, it did! The Classic Chicken Sandwich was juicy and the bun was buttered and fresh. The Chargrilled Chicken Sandwich, which is the "healthy" version of the classic was moist as well, and the bun was perfect. Get the Waffle Potato Fries! We were literally fighting over the sole bag of these crispy taters, making me wish that I'd ordered a second bag. The interior was clean, the employees were friendly, and the condiments were plentiful. (Such cute ketchup packages!) I think it's funny that they built a fast food chain next to a fitness chain. It reminds you that you need to keep those buns in shape if you want to eat crispy chicken buns! read more

Um my god, where the heak has this chick been all my life! I finally after years of hearing how great they are, was able to break my chick fi let cherry and damn was it worth it : ) It was a celebration day at work for being my last day there and venturing off on to new exciting things so, I thought what not a better way to celebrate it by doing it Fil -A style. We catered to a party of about 16. Since it was my day of celebration and my choice of where to have the food catered from, I was fortunate to have been able to choose what to get : ) I went online and viewed there menu. They have a large selection of different platters to choose from, serving any where from 10 to 45 people each. They label it either S M L and the amount of people each tray serves next to it. We chose a Medium platter of Chicken Strips, a medium platter of Chicken Nuggets, one medium tray of a Cool Wrap and Chicken Salad Sandwich tray and a small tray of there fruit salad. We went to pick it up and of course being only a week after it opened, was still quite packed. We were able to steer clear of the long line and go to the front to pick up our large catered order that was all ready : ) ( ALSO A LITTLE TIP, they usually prefer you to put in your catered order a week in advance!!! We just lucked out this day) It smelled amazing in there so I was anxious to get back and try! Holly hot damn!!! Was everything lip smacken, wanna smack someone good!!! I am for starters, not big on fried chicken and maybe have it twice a year, but these suckers were yumazing!!!! The sandwiches tasted super fresh,quality and flavored well yum!! The fruit salad was extremely fresh too and not lacking in the least! Oh and the service by all means was top notch! Sincere, genuine and down to earth!! Another first time that will always be quite memorable : ) However, I am not leaving this one...nope me and chick-fi- let will be spending alot more time together! read more

This exact location gets no stars for service. The only reason they are getting 1 star is that the food was excellent. Eating here vs the Fairfield location is like night and day. At the Fairfield location EVERYONE was treated great and equally. At the Fairfield location they also asked what kind of sauce we wanted with our chicken strips and nuggets. At the Walnut Creek location we were not asked what kind of sauce we wanted. We had to get up from our table and get it ourselves after we had opened up the chicken nuggets and strips to see no sauce was included. At Fairfield, everyone's orders were delivered to their tables. At Walnut Creek, it was delivered to your table if your group was Caucasian. Our party was mostly Filipino. At Fairfield, there were 2 people taking care of the lobby and checking in with EVERY customer. They were very attentive and took care of everything including extra napkins, drink refills, and asking if we wanted more condiments including sauce for our nuggets and strips. At Walnut Creek we saw someone taking care of the lobby. We saw this person take care of each table of Caucasian customers at least twice. He passed by our table at least 7 times and never said a single word to us. He also never made eye contact. As a result of being ignored for not being the right skin tone, everything that the Fairfield location took care of for us was NOT taken care of by the Walnut Creek location - napkins, drink refills, checking how we are doing, and sauce for the chicken strips and nuggets. When we were almost done with our meal, one of the Filipino members of our party wanted a refill for her drink. She went to the front counter since we had been ignored the whole time we were there. Not only was she ignored, a new Caucasian customer came up and was helped first. A member of our party who is half White had to flag down a White staff member to get the refill. After receiving the refill, the Filipino member of our party said "thank you" to the White staff member. He ignored her. After that, she said "You're welcome? Have a nice day?" The White staff member then said "ok." It's pretty obvious what's going at this location. It just like the Nazi mentality. Good old fashioned racism. At this location, if you're not white, you don't get the great customer service that other locations provide to all customers regardless of skin color or nationality. Next time the family or a group of friends wants chicken, we're going somewhere else. read more

Best fast food restaurant and customer service in Contra Costa County! Tall, blond kid at cash register couldn't be more polite if he tried. He knew his products and offered suggestions, provided a smile and offered to provide a refill twice. The food was walked out to our table by the staff...I had met the person bringing the food halfway (when my name was called) but they insisted to take it to the table. I pulled the manager aside and said that i loved their customer service, however I was disappointed w/ the parking situation. I pointed out how, on a Sunday afternoon the restaurant was not very busy yet the parking lot was full. She told me that the gym rats (not her words) from the new 24 hour Fitness tend to poach Chick-fil-A's parking. She also said that throughout the day she and others on her staff go outside and redirect the non-restaurant traffic to other lots. She immediately dropped everything and went outside to do just that! Incredible....talk about taking the customer's feedback and exceeding the customer's expectations....on the spot! You just don't see that level of service these days. Keep up the great work, Chick-fil-A!!!! read more

I'm happy to welcome Chick-Fil-A to Walnut Creek! I visited on a Saturday, less than a week after the opening, and it was an absolute MADHOUSE. The line for the drive-thru spilled out onto North Main, and the line to get inside spilled out the doors. Visually it was mayhem. But I must give a huge amount of credit to all the employees - they were EXTREMELY gracious and calm under pressure, and did absolutely nothing to make us feel rushed. They all had their game faces on and were ready to serve their 10 trillion customers! We opted out of the drive-thru line and went inside, to join a line that looped around the entire restaurant, at least 50 people ahead of us and all 5 cash registers open and processing at top speed. Employees handed out freebie coupons, and actually thanked us for waiting in line while handing us a piece of a fresh warm DELICIOUS chocolate chip cookie. Which I was very grateful for, because the wonderful smells of the food were torture to our growling tummies! I got the chicken deluxe, BF got the spicy chicken deluxe, and we shared waffle fries and an order of chicken nuggets. I got a touch picky and asked for no pickles, fully expecting that request to be ignored because of the mayhem. But not only did we find a table quickly and get our food quickly, it was totally accurate! Wow! I can go through a drive-thru of near any other fast food place and be the only one in line and ask for NOTHING special and they'll still get it wrong! Customer service at this place is phenomenal. And as others have already said, the food is delicious. The chicken is REAL! Delicious juicy chicken breast, fried perfectly with great seasoning - this is like no fast food I've ever had before, and you get plenty for the money. And possibly my favorite part - they have Diet Dr. Pepper on tap! EEEEP! My only gripe is that sodas and sandwiches are served in Styrofoam cups and boxes. Yes, it has a certain nostalgic charm - but a now national and very successful chain should be able to do better than this and make a more environmentally responsible choice. Here's hoping. Thanks Chick-Fil-A, we'll be back! I hope those incredibly long lines will die down (and it's nice to see people embrace a new restaurant with delicious food without letting the opinion of one dumdum get in their way - I hope it isn't simply the way of the sheeple), but with eats this delicious, those lines may be here to stay! read more

I went here this morning to get their breakfast. There wasn't a soul in sight. I decided on the multigrain bagel WITH EGG and fried chicken and cheese and it came with hash browns and a coffee for 6.89. Pretty high for fast food but they seem to be a little higher on quality than typical fast food places. I asked for one creamer and 2 sugars. I got no sugar. Awesome! Then I went home and to my surprise my sandwich had no egg on it but had an extra multigrain bagel on top of it!?!?! WTF!! How was this even served. Get your stuff together because for 7 bucks I could get a way better meal. They managed to screw up 2 items on a 3 item meal and they weren't busy at all. Very disappointing. read more

Chick-fil-A - Seriously WTF!!! - Fast Food Near Me - Walnut Creek, California

They're open! I'm delighted that this franchise is open in Walnut Creek - saves us having to drive to Fairfield to get our "fix". The chicken is absolutely THE BEST. Not even comparable to KFC. Fresh, crisp and never a beak. :-) Waffle fries are always perfect. If this is fast food I'm all for it. read more

Not like I remember it. The chicken sandwich was bland, the fries were barely cooked. and this system where the employees wonder around the restaurant yelling their customer's name when their order is ready is a bad business practice. If I did not have taste buds I would go back. COOK THE FRIES!!!!!!!! Just because the restaurant is crowded doesn't mean it is ok to serve raw fries! read more

Zero rating. Staying at the hotel for a couple weeks and working due to the military. Every time I stopped in there, they screwed up my order. I had to have a manager adjust the order along with had the kid read back my order as he apparently didn't listen to me. Last day here as the power went out. I walked up after the power is on and walked past one supervisor as nothing was said. Another blocked the interior door walking me out telling me they were not open. No "Sorry sir, due to the power outage we will not be open until 4:45pm." aka 30 min from now. Instead walking me out as if I had done something wrong. I stated ok, I may come back or just go elsewhere and I did go elsewhere. Once you act privileged especially in a marketplace where customers are your lifeline, you might want to re think your attitude. If I ever come this way again for work, definitely will bypass for the Mexican, hamburger joint, Chinese and others past the light. read more

Tenders and fries ok... their chicken sandwich was so greasy and the bread was so dipped in fake butter oil that I could squeeze oil out of it was pretty gross read more

I ate there last week had a chicken sandwich. It was poor quality and tasted ....well no taste unless you put a lot of condiments like mustard or ketchup. Very disappointed with their food. Will not be going there again. read more