I lived in the Carolina's so I know how fish, hush puppies and sweet tea are supposed to taste. I am pleasantly surprised. It's Kerville, Tx so you wouldn't think it but this place is clean, professional and the food is good!! I even told the manager so. KUDOS! I should have taken a photo of the food, but I was hungry, so it's gone. read more

You know you are in the South if a restaurant has dedicated fast food that sells fried liver and gizzards. Of course, as a Yelper; I had to try it out! The liver is breaded well and soft when chewed. The gizzard and liver are acquired taste. No judgments here! read more

Me and my family came by tonight and they were so kind and so nice. Food is always amazing. They make me want to come back for comfort food. Even short staffed, they really make the moment right. read more

Best fried chicken in town, Restaurant and restrooms are always clean. Great service through drive thru or inside

The food isn't horrible. The establishment is. The entire time I was here only three other people were here and they were the workers. None of them decided to grab a broom and sweep the floor, which is covered in crumbs. And every single table in the restaurant was dirty. Really? What does it take to wipe off the tables and then sweep up the floor,,, five minutes? This is probably the next restaurant in KERRVILLE to close, so if you're Jones'n for a piece of hot chicken, come on by and grab it but better take2 it to go. I don't know how long this place has been here but as dirty as it is, it's going to disappear, just like Jack-in-the-Box. read more

There's an old joke in Kerrville. Whenever a new business is under construction and someone asks on our local social media site (NextDoor) if anyone knows what that business is, the answer is invariably one of three: a chicken place, a nail salon or a bank. For a town of just shy of 25,000, we are indeed endowed with more than our share of all three. Why? No one knows. There are seven "chicken places" in our town as I write this. I've eaten at them all and hands down, IMHO, the best is Chicken Express. Now, I'm fully aware that it's the nature of the beast to change in quality from day to day, perhaps even hourly. So, I can only report for my visit on October 27, 2023. I needed chicken tenders, lots of them, for a Potluck. There would be eight people and they would be bringing all the sides, desserts, etc. However, knowing that sometimes not enough food is brought, I opted for a 30-piece Family Dinner which included three sides. I called at 4:30pm for pick-up at 5:00pm. The manager explained that they were working short-handed but he would do his best to have my order ready by then. I have a habit of arriving early, so it was 4:50pm when I pulled up; I chose to go in rather than drive-thru. Sure enough, I spied only three workers: the to-go window guy, another at the back of the store who appeared to be new and the manager. The manager greeted me almost immediately and asked me to please be patient; seeing that he was doing the work of three, that was no problem. It took about 10 minutes, which was an amazingly short time considering the situation. Although obviously frazzled, the manager remained polite, friendly and sincerely thanked me for my patience. Arriving at my destination, I found everyone else did indeed bring enough food, so I popped the sides in the fridge for Peg and me the next day. When we tucked into dinner, we all complimented the chicken tenders as moist and tender with an appropriately-crispy crust. They were not greasy and the seasoning was spot-on. Afterwards, we moved everything to Peg's fridge until the next day. We had chicken left over, so that with the sides made for a nice meal. By the way, the sides were gravy, cole slaw, mac and cheese and green beans, any of which could have been a fast-food disaster. Even reheated, the mac and cheese had a sharp cheddar flavor and was far better than some I've had at sit-down restaurants. The green beans (broad beans, actually) although "wilted" due to their incarceration in the fridge, remained very tasty with no off-putting overtones. The slaw was the classic Southern chopped variety; not too sweet, not too tart and a perfect companion for the other sides. And the gravy--ah, the gravy. Classic cream gravy, perfect thickness and strong chicken flavor that held up overnight and did not break when heated. Good enough to make any Southern boy cry, "Honey-Hush, Sweet Lips!" Finally, you may ask why I gave a chicken shack five stars. Shouldn't that be reserved for high-toned sit-down restaurants? When I review, I consider the genre of the establishment, and my ratings reflect that. So, out of all the chicken shacks in Greater Metropolitan Kerrville, Chicken Express merits my rating. Excellent food, excellent manager--doesn't get much better than that. read more

As of a few weeks ago, new management. Let go many of the workers and have kept the good, and hired new staff. The difference is that the food is much more fresh, many being made only when you order. A little more of a wait time, but hot and tasty. (I have the fish on Fridays.) The leaks mentioned in other reviews have been repaired, and the inside is noticeably cleaner. The past 2 times I have been there, more people were choosing to eat in, and not just to-go. Thanks to the district manager from Fredericksburg for coming in and cleaning up (literally) this establishment. A+ read more

The chicken is good but the Kerrville location could use some cleaning in the dining room.

Needs a good cleaning, floors, tables, rest rooms. Restroom has no soap or towels, you wonder where employees go. The chicken and sides were good, but maybe folks should check out restroom first, just saying. read more

Food was so so, out of corn nuggets (cashier didn't remember until we had paid). Food was lukewarm. No ice and was not refilled even after another customer brought it to their attention. Tables and floors were dirty. Ceiling was leaking. Several water puddles throughout dining area. Had to ask for forks, as did the customers in front of us. Did not receive rolls with our order. Bathroom needed attention. Trash was overflowing. No paper towels. Cashier wasn't exactly rude but definitely not friendly, seemed put out. read more

Food was amazing!!!!!!! Loved the service. And the ambiance was good. Never seen better!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

usually the chicken and all is very good, this time I ordered gizzards and they were all and I mean all were as hard as a rock. I could have shattered them with a hammer. I was very disappointed. when I ordered other chicken they said we don't have it. A chicken place without chicken is what?? we were there at dinner time!! read more

The food was amazing and we got our food so fast so clean and the bathrooms we very nice and stocked plus they were so clean loved it!!!!!!!!!! read more

We usually enjoy Chicken Express but today we sat for over 45 minutes and never got our order. Went to side door- locked- went to the door by the drive-thru -where we were sitting -to get someone's attention and was rudely told by a lady that I couldn't be in there. The window person had come to us twice and said our order would be right out- but never came back. Manager finally came to window and asked if we wanted refund- on our card or cash. We got a refund thru my card- said we go there frequently- asked what the problem was- said he was cooking and didn't see our order. Had big orders He wasn't rude but no apology - no offer of compensation after 45 minutes. Guess this is the new normal??? read more

First of all, I haven't been to Kerrville in over 30 years. And I won't be back. Not just because of the sorry dried out dead chicken, but the entire town and golf courses are dried out just like this chicken. What do you people do, cook the life out of everything? CHICKEN IS TO BE MOIST, NO ONE LIKES DRIED OUT CHICKEN. YOU THINK COLONEL SANDERS WOULD EAT YOUR CHICKEN IF YOU SERVED HIM THIS? read more

I have always loved Chicken E! The OG Chicken E is from where I grew up. So it always reminds me of better days of ol'! The wife and I went to eat in the dining room at 9:15 on a Saturday. Dining room says open until 9:30. An employee had walked out during his shift earlier that day so my wife and I offered to just get our food to-go. The manager on duty, Lisa Behrens, was so nice and helpful! She made our dining experience a great one! read more

Chicken Express - Tenders, fried pickles, a roll, and sweat tea of course! - New American Near Me - Kerrville, Texas

Waited in line for a good 15 mins for my food asked the cashier when I got to the window if he had my order correct got receipt and everything was charged correctly and was told was in the bag. I got home to 2 boxes of rolls one side no gravy or sauces for anything and tenders. I called and spoke to the manager who had a really don't give a shit about this job attitude and said she could refund the missing items. With her attitude I didn't want anything just my money. I returned back to the store and she was even ruder in person. Said the only thing missing was my other side, I said a that's not correct because at the very least I should have gotten gravy with the tenders I was given but no. She continued to huff and puff and take her time going as slow as possible and make it seem like I was the burden on her. This job is not hard I know it's not because I worked at chicken express when I was a teenager and I never messed anyones order up like that nor took that long. People bitch about the minimum wage and then can't perform the job or don't give a shit about it and want more money. Just quit and find something else where you aren't miserable and excuses don't go far with me I came from the same shitty ass neighborhood and didn't finish high school but I made moves to get away from shit jobs like that so do the same. read more

Very disappointed in Chicken Express tonight. They always have the best livers. It is supposed to be a 6 piece and the box is usually full. This was like pieces broken off the big pieces to make the 6. They were also dry. My biscuit was hard as a rock and not edible. My husband ordered the 3 piece Chicken and it was very dry. Hopefully this is not the new norm for them Very disappointed read more

Kerrville Location really going downhill. Saturday afternoon (about 2pm) had a chicken snack pack. Chicken was all dried out from sitting under the heat lamp too long. When you pay $7 for a single piece of chicken and a small handful of fries, it ought to be the best chicken you've ever eaten, not the worse. Additionally, the restroom was filthy and no towels to dry your hands. read more

This place has really gone downhill. The chicken we ordered was dry and burned inside and out. Really dry and tough as shoe leather! They also never get the order right...they always forget something. This time it was the gravy. Usually, it's the wrong chicken pieces. Won't be going back here again. They used to be so good, but...not any more. read more

This falls in line with Golden Chick & Bush's Chicken if you've ever had one of those places. Fried chicken, sides, gravy, rolls/biscuits. Chicken Express is definitely my favorite out of these 3. Chicken was fried well - crispy but not dry. Gravy was yummy. I loved the rolls. Overall a good chicken place. Will definitely go back. read more

Great service worth the wait. Thank you to Jacob for our Apple Pay talk in the drive through.

There are a ton of uncommon fast food joints on this street and most have good reviews. This place should as well... 1) The logo is great. The chicken is flying through the air with goggles. 2) The menu is varied and has lots of Texas staples. For instance, the side item list is as long as your favorite BBQ joint's would be. 3) Liver and gizzards is an option. 4) The fried chicken and the fried liver comes with a large portion of white gravy. 5) The food is good and the gravy is too! My husband was shocked at how close the gravy was to his mom's homemade version. I'm glad that we don't have a Chicken Express in New Orleans because my husband would eat there far too often! read more

Chicken Express - gizzards and livers and white gravy - New American Near Me - Kerrville, Texas

Waited almost two hours for fried chicken. At this point it had better be the most amazing chicken on earth. And somehow I doubt it will be. Manager is inept at helping her staff give customer service when things go wrong. Do not go here. One star is generous. read more

One of the best chicken experiences I've ever had. Whoever was cooking the chicken when I came through there a few weeks ago deserves a promotion. Banging. read more

The chicken was over cooked. Hard to chew. My husband said there was a lot of people in the drive through lane. Maybe they need more help.

Disgusting. Dried out chicken. Dried out French fries. Possibly the worst food I've ever had. Ate one bite of each item and threw it all away. Never again... read more

The cashier was very friendly but the food is over salted and greasy I rather have Popeyes you get more and better quality food for your dollar. read more

I'm done with Chicken Express. The chicken and biscuits is like a day old and under the lights all day. Last time it was the same and they gave a replacement order that was worse. This time, same thing I don't want a replacement. I don't want to waste anymore of my time with them. I used to like them because my chicken was always fresh and hot, not anymore. And I didn't go often. Everyone said this place is horrible, I ignored them. Now I'm part of the club. If you go just brace yourself for old food. Management was friendly enough and I could've returned for a replacement or refund, she said she'll talk with staff and her manager but I really don't think it will change anything. I'm just putting in my 2 cent review and washing my hands of it all. read more

Super friendly and helpful guy manning the drive thru on New Year's Eve 2016! Order was correct and food was AWESOME!!

Have picked up food from here 3 times, the quality of food and service is 100x better than what you will find at Church's. They also keep the restaurant pretty clean which is a plus. If you want chicken tenders and some delicious white gravy, goodbye Church's and hello Chicken Express! read more

Really good chicken tenders with creamy gravy dipping sauce. Comes with biscuits or rolls or mix. Great for snacking while driving.

Avoid! Very rude. Absolutely no customer service skills. They forgot an item and once I realized and called they said they were only gonna replace the item and didnt care to replace my tenderstrip meal after I drove 30 miles back home. Ugh read more

Since I am new to the Kerrville area this is the first time that I've tried chicken express. I must say I was pleasantly surprised, food was excellent prices are fair service was great and I love the chicken with the gravy I most definitely will return. read more

I didn't have a good experience at this location..... my order was short and barely warm and the staff wasn't offering an apology .....very disappointing. read more

We have never received a complete order. We have placed large orders (i.e. The tailgate special) four times and all four times our order has been incomplete. Most recently we were missing all the bread. Twice we have been missing sides and once we were short a significant amount of chicken. The staff is kind and courteous and the food is good but this is ridiculous. read more

The chicken and fish are always great sure better then Popeyes or any other fast food place here in kerrville

I have been a semi-regular customer of this location for about 5 years. I am not the kind of person who complains. This is my first negative review - ever. I have a busy, tight schedule, and their service has always been tops. They are under new management, and I have been pretty patient with the drop in quality of service over the last few months. The website says most people spend about 20 minutes there. I have spent 20 minutes I didn't have the last four times I have gone through the drive-through window. In the past, they were fast, very friendly, and never messed up an order. Three of the last four times, my order has been wrong. I do not go at peak times, yet service is unbelievably slow. The servers are friendly, but they do not appear to be well-trained. I really hate to quit visiting this restaurant. It's the only one in town, so there's no good alternative. I hope there's a regional manager that can hold this new manager accountable and get it up and running again. read more

The food good but the service is terrible they will waste your time, management is real real bad. Didn't think anyone could be as bad as Jack in the Box but Chicken Express is. The last three time I been there left before I got my food I think 30 minutes is long enough to wait. . read more

Very dirty .. nobody inside to eat but every single table was dirty and the back looked very unclean as well . Have not gotten food yet and it's been 30 min read more