Horrible Experience. Longggg Wait time , Didn't even have what the had in the menu . Horrible customer service aswell .

We arrived with only two customers ahead of us, and there were no online orders or deliveries being prepared. Despite that, we waited 30 minutes just for chicken tenders. I understand it's Christmas time and delays can happen, so the wait itself wasn't the main issue--it was the lack of urgency or concern from the staff. Unfortunately, it felt like customer service wasn't a priority during our visit. read more

Try this once so you could say you went to a "Guy Fieri" restaurant and I am sure you will probably never want to return here again. I was very disappointed by the taste of the chicken sandwich. I expected to be blown away because its Guy Fieri but chicken sandwich and fries were average....maybe even closer to below average. The workers here gave me the strangest looks. No one looked happy and I hate to say it, felt very "hood" and very serious. The big white girl brings out my to go order and dumps it on the table in front me. No smile, and you don't even have to smile. There was no hello....NOTHING. I felt very unwelcome. The only thing I liked here was the "special sauce" they gave me for the OG combo meal I had. Overall, this place did not meet my expectations. I most likely won't return back. Go to Chick-Fil-A instead. read more

Great experience. I got some tenders and fries and the food was hot and crispy. It was seasoned and was moist. The sauces were very good. The fried pickles were pretty good too. All the workers were super friendly. The place was nice and clean and had cool signs. Would definitely come back. 5 stars. read more

The food was not up to standards at this location. I've been to one in Disney Springs and also Aventura Florida (which sadly closed) and both of these locations were great so I was excited they opened one up in NYC. I did a take out order at this NYC location which was a big disappointment and will not go back. The chicken tenders had a thick layer of breading and when you bit into it, it literally fell apart and breading came off in chunks. It also tasted strange. read more

Chicken Guy! - Sandwiches Near Me - New York, New York

I've gone to this location several times and had an enjoyable experience.However, today they gave me chicken that IS NOT chicken guy chicken. I don't know what's going on. It doesn't look, smell, or taste the same. Why are they trying to pull off this chicken as Chicken Guy.This is clearly an imposter. read more

Chicken Guy! - The chicken looks and tastes vastly different today.What is going on with this location? - Sandwiches Near Me - New York, New York

This was my first visit to a Chicken Guy. It was a Thursday at 12:30pm. I placed my order at the kiosk. It was a bit confusing as to where I should wait since there is a Kiosk area for orders to Go but I'm dining in. Anyway, the employee found me and handed me my milkshake and said my sandwich will be delivered to me. Other diners who ordered with a human received a number at the counter and took it to a seat. I enjoyed my meal while watching the Food Network on television and remembering the music that plays near the entrance but not in the dining area. The Bourbon Brown Sugar BBQ sandwich was fine but sloppy due mainly to the flimsy bun. The vanilla shake was a little too watery. I prefer a bit more thickness where I have to work for my treat. I passed a Raising Cane's and dreamed of good times there. read more

Really good chicken and the fried pickles were scrumptious. The service from Freddie was TOP TEIR! Better than any Chick-fil-A I've had. The seating area was inviting and the food network videos on the tv expanded my experience. 10/10 I would come again! read more

There were not many people going into this location and it made me question my boys' request to go there for lunch. This was the least expensive lunch of our trip. In direct comparison to Gordon Ramsay Fish right around the corner, this place is better and almost 50% less expensive! (We really liked the Gordon in DC but NYC wasn't as good and was crazy $$$). Chicken Guy - the Fried Chicken Dumplings and the Bourbon Brown Sugar BBQ chicken sandwich and the fries were all great choices - truly tasty and we wished there were more of each of those items!! The chicken tenders were less impressive, they were fine but Dave's hot chicken tenders are better. We got the chicken sandwich combo, the dumplings (donkey sauce on side), two 3 tender combos - all for $49. A good deal for Times Square area. read more

This place just opened across from my office and coworkers and I decided to check it out, and it ended up being so disappointing. We ordered ahead of time on their site for pick up but there are kiosk and a counter to order in person. This place is definitely a take out spot given I don't recall seeing anywhere to sit and eat your food. I got the O.G. Combo (replaced fries/soft drink with fried pickle chips/milkshake which both were an additional cost) and added the American Slaw. The tenders in the sandwich were so dry and there wasn't enough special sauce. Something was off with the batter/the oil used for the fried pickle chips since it was not good alone, and only tasted somewhat okay with the buttermilk ranch sauce. The American Slaw was bland which was unfortunate. The only items that were enjoyable were the fries and milkshake. Since it's relatively new, the staffs are still ironing things out (e.g., they said no sauce came with my fried pickle chips (good thing I checked) but I had to point out to them that buttermilk ranch comes with it as stated on the menu). I almost had to pay extra for it if I didn't check the menu. Also, they only give you one ketchup packet which I think is absurd if you have a whole box of fries to eat. Sad it couldn't live up to the hype. read more

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Next door to the Planet Hollywood near Bryant Park. I was surprised at how reasonable the price was for their chicken sandwich. I was quite pleased with the fact that said sandwich was delicious. The employees seemed very friendly. The interior was okay. They had a TV running Guy Fieri's TV segments. Definitely gonna come back for a bit to eat when I'm in the area read more

Guys chicken has no WOW factor. Tried it and will not be back. Just I can get better tasting chicken fingers anywhere. Just fried with no real taste. The chicken was not crispy. It was oily chicken. Its like freezen chicken you buy from the super market The fries are not fresh also like buying from a supermarket. read more

This new place in Times Square is great! I loved the fried chicken and fries. Unfortunately they do not have warm drinks at the moment (not sure if that will change) like coffee and tea, something I enjoy with my food. Beware: the portions are huge, and I could not finish it. Price and quality are great, would definitely go back for more. read more

I got the 3 spicy tender and they are way over battered. I took a bite into my chicken and there was just a powder residue left on my lips and mouth. The service was mid and I did not feel welcomed. Will not be returning. read more

I ordered a number one basket and after two bites I took it back to the counter and said I'm sorry this heavy hot spice is far to hot for me. He shrugged and said are you sure that was your order. So with no way to get a refund it was thrown right where guys chicken belonged in the garbage. read more

Cashier was nice but waited forever for three tenders, the person who handed them out made fun of my name and accused me of spelling if siffeeently. The sauces weren't I. The bag I had to walk back same woman had an attitude. No one apologized and I was late for work. read more

Chicken Guy! - Sandwiches Near Me - New York, New York

The food was excellent, but the service was even better! All the staff were so kind and so helpful and a lot of fun to be around! Would highly recommend visiting for an inexpensive but very tasty meal. read more

Chicken Guy! - Guy on sign out front of the restaurant! - Sandwiches Near Me - New York, New York

Excited to eat here, but unfortunately will not be eating here again. Came in order by kiosk. Was told to head back where we would dine in. My partner was pouring hjs lemonade and the part of the machine fell in his cup and started spraying everywhere. I tried the other one and the push part got stuck as well. We sat back in the dining area and had no idea how we were suppose to receive our food. Multiple people went up to the cooks asking how they knew when and where to get the food. Very rudely they said names and numbers would be called. Not one name or number were called. We had to go up and ask for our food. When finally getting the food the man forgot to give sauces we ordered. So my partner went back to ask and said "what now". When they made the mistake of giving our items. And food was very cold. And no receipt is given when ordered at the kiosk. Place is dirty, I carry my own wipes so I cleaned the table. No directory and staff are rude. I do not recommend. read more

Had to order by kiosk. Not very intuitive. All the workers were in the kitchen. Working hard I'm sure, but I hate not having anyone to ask for help when I have a problem. Someone did eventually come over and was nice. Food was mediocre. Bathroom code on the receipt didn't work. Would not recommend. read more

Chicken Guy is a dust covered culinary purgatory. I have never felt less after leaving a restaurant. Every single thing on the menu is covered in what is seemingly an 8,000 spice blend dust. It's sweet, it's savory and it makes every bite absolutely indiscernible from the next. The fries, the tenders, the appetizers, they all taste exactly the same. At a certain point you do not know what you are ingesting and fear washes over your tastebuds. This place isn't bad and it isn't good it's almost as if it doesn't exist. I left feeling a sense of confusion and mild dread; afraid that I had just stumbled into the back rooms of the chicken industry. Do NOT go to this restaurant unless you like a corporate flavored dust on every single bite. read more

Went to the Chicken Guy today for lunch. Was excited since I work next door. Was a disappointment!!!!!!! Service was perfect Food. Ordered the chicken tenders and fries. Chicken was overcooked and like a brick. Fried had so much seasoning the taste was so bad. Best part of the meal was the rootbeer soda. Don't think I will be back. There are better chicken spots in walking distance. Sorry GUY read more

to whom it may concern. Do not order from this place on delivery. I gave raving reviews to everyone in my office after having visited the place in person. Today both myself and my coworkers had issues with their orders upon arriving. Now though they won't say anything because this place has made it VERY difficult to get in contact with anyone. being that their phone number is redundant since you can only leave a voicemail immediately after calling and besides that there is no way to contact them. BUT as I was saying delivery orders to the office were messed up and the name officially tarnished. Items missing, orders completely incorrect, skimpy fry amount in comparison to an in person visit to the location. Do you know what it is to have built up excitement and suspense only for it to be met with disappointment... well that was today. Do not be like me, be like someone who just goes and orders one of the other MORE RELIABLE food place you know like RAISING CANES, CHIK-FIL-A, JOLLIEBEE, POPEYES, BONCHON, legit anywhere else. PLEASE READ If anyone is reading this save yourself the annoyance and ORDER SOMEWHERE ELSE. read more

Chicken is super tender and juicy. The sauces aged great!! They also have Super friendly staff.

A bit expensive since it has Guy's name on it but you receive a lot of great quality chicken for the price. I found the spicy chicken delightful, and our fresh fries were crispy and flavorful. Shakes were very sweet but delicious! The food was well seasoned and not overly salty. We originally ordered online and they had not received our order, but they turned it out quickly when I showed up and were very friendly. I loved the mascot walking around. I am looking for another excuse to go back. read more

Love the chicken tenders with the hot honey sauce! Shakes and fries were delicious too, and the customer service is outstanding! Happy to see a Chicken Guy close to home finally. read more

I ordered the 3 piece tenders and they did not disappoint. Not only were they seasoned to perfection, they were juicy. The French fries were seasoned perfectly as well. The staff were friendly and quick. And the restaurant was clean and bright. read more

I had The loaded Mac and cheese it was the best I've ever had. It was very chessy verry creamy it was a lot of food for only 10 dollers the staff was great and Friendly read more

Joshua was AMAZING! We were well served, great customer service. I've never been to a chicken place, where the manager came to check on us to make sure we were content. Chefs kiss! read more

NYC finally has a Chicken Guy & it's open! Stopped in tonight on what I was told was a soft opening and was greeted by Danny & Destiny at the register who were so sweet, friendly and exuberant to be helping me! Got 2 of the chicken sandwiches and fries and a few sauces to go and thoroughly enjoyed all the food! Excellent friendly service and great quality food! 100% will be back! Check it out! read more