My family has gone to this restaurant/location for years and it seems the food has gone downhill ever since March. Every recent time we have dined in the food has been overcooked and under seasoned. Chili's used to be our go to restaurant for family dinners but, we have decided to explore other options. It's like they stopped seasoning their food? This isn't a chef issue because the last 5-10 times we have gone the food has been like this. My dad actually compared his chicken fajitas (which used to be superb) to "boiled chicken you would give a dog." I contacted chili's and told them about the experiences and they never responded, not great customer service. read more

Not happy about the chicken crisper recipe change. I been ordering those for almost 20 years. Loved the old batter recipe more than the crispy breaded recipe. Sad read more

Came in for a table of 3 and was told it's was only a 5-10 minute wait and ended up waiting 15 minutes(not a big deal) but then got the text that our table was ready. We went in and the guy that we originally checked in with then say "can I help you?" And I said I got a text that our table was ready he then doesn't respond and walks away and then comes back and say "it's going to be about 5 minute" then while we are waiting another 3 top comes in and they get sat right away. When we finally get sat we literally sit there for another 15 minutes before our server comes over and just says "what do you want to drink?" No hi no nothing. I put our drink order in and since we had been sitting for a decent amount of time I said we are also ready to order and the look of annoyance that she gave me was the final straw. I don't complain usually and I get this is a chilis and not a fine dining establishment but basic customer service shouldn't be too much to ask for. read more

Chili's has always been one of my favorite casual dining chains going all the way back to my NJ days. Recently, they have upped their game by offering very reasonable combo dinners that include a starter and sometimes a beverage. Chili's is also very good for kids with a large number of options and interactive gaming device at each table. The service is very good, and the food is decent to good. The menu does change quite a bit, but if you stick to southwestern and sandwiches you are usually good. read more

Service was ok at best. But the food was absolutely disgusting cold and inedible would have said something but no one even came back around so I had no chance. Paid the bill in full but I shouldn't have. One of the worst experiences I've ever had at a restaurant read more

We stopped eating at Chili's years ago along with Applebees and the rest of them. The food became too commercial, and it felt like frozen options. In fact I eat Chili's more in airports than the actual brick and mortars. However one thing that Chili's has always had that kept it top of mind is their Presidente margarita. We were shopping at the mall one day and decided to just grab a quick bite,drink, and we knew the kids would be happy. That day has now turned into monthly visits. First let me say the rewards program is the best out there and keeps us coming monthly! Drinks Presidente Margarita-As good as it has always been and I am such a cocktail snob. Top shelf liquor, not too sweet, not to tart, hand shaken and you get about 3 in a carafe. I add jalapenos to give it a kick. They also have a monthly Margarita that is $5.00 and always delicious. Honey Chipotle Crispers-Things things are like honey, sticky wings on steroids. Soooo delicious that I would choose this over wings any day. Chips and Salsa-I am obsessed with how crispy and thin there tortilla chips are! The salsa taste like it is made from scratch and can beat most Mexican restaurants any day. Triple Dipper-The sliders are perfect, egg rolls are delicious, and again the Crispers are to die for! Most importantly the service at this particular location is incredible! They are friendly, hardworking, and make you feel like you are in a fine establishment. I have told the manager several times how great they are, truly amazing team. Chilis we are back and will date you monthly! Our kids love you, you make great drinks and your food has stepped all the way up! Your app sends us enticing reminders to come spend time with you, we are in! read more

Went to dinner last night with my friend. It started at the front door. Asked the hostess if we could have the table behind her and she said NO! I am seating you elsewhere. So she put us by the kitchen. We dealt with the swinging door and the noise of the kitchen. We sat in the booth and picked up the menus to find them dirty and a chunk of eaten candy that fell off the dirty menu.. and then the server came over. We showed her the candy and the menus and her attitude came out, along with her constantly wiping her nose and touching her mouth. She has a cold or something. Her nose was running and she kept sniffing the running nose back and wiping with her hand. It was disgusting and disturbing. WHY WAS SHE THERE WORKING! With covid and the flu explain why didn't they sent her home. She was nasty when we asked to leave some items off what we ordered. We watched her drop knives and then used them and the forks she kept grabbing with her dirty hands she kept touching her nose, with and make the bags that they give you with the utensils and straws. The food was great, the service was the worst! I told her I had a to go and she snapped at me. I then told her what I needed to go. She took the order and then shoved her orderpad in front if me and said here is this right. I don't want to deal with you if its wrong. Order came out and we asked for separate checks she didnt give us a chance and yelled use the machine. We said we are paying cash and she yelled use the machine. At this point I was done and raised my voice WE ARE PAYING CASH. She walked away and said to another waitress and I quote "WHAT A GREAT TABLE THIS ONE IS! " saying it sarcastic. She returns with two checks and throws them on the table and walks away. She finally came back and took the money and came back a while later. We both should have received coins as part of our change. Nope the waitress decided to round up our bills. At this point we were done with her attitude. On the way out we asked the hostess for the manager. When he came up front we asked him to step outside so not to cause a scene inside. He kept apologizing but we knew he will do nothing!! I told him the board of health should see the dirt . I told him I have photos. We won't be going back for sure Another thing, the floor was so gross. My feet kept sticking to it. The workstation had the table cleaner bucket right next to the to-go containers, napkins and the forks. The knives fell and we were laying down on the counter. What a mess! Look at the photos and see the dirty tray stands Totally disgusting. They should close and spend a few days cleaning the place-and that waitress needs to go!!! I will be sending corporate the photos for sure. read more

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Nothing like a server with attitude. Ask what salad directions they had and he said there's too many to list so I asked if they had a list and he told me to name a dressing and he'll tell me if they had it or not. I told him I wanted oil and vinegar or Italian and got balsamic vinaigrette at at least it was close. After we had finished what we were going to eat of our entrees, we asked for a to-go box. As he was standing next to the station where they stored them. He grabbed one halfway, puts it under his arm so that our pregnant daughter had to twist and reach to get it! How lazy are you? The food was mediocre and our daughter's hamburger was undercooked. Could not get a refill to save our lives unless we specifically tracked them down and asked for one. Also, when we ordered dessert that was dropped at our table was not so much as a nod we had to wait and ask for napkins. Honestly the food is mediocre and not worth the attitude nor the poor service. read more

Just ordered 24 wings with extra ranch and fries. I received 17 wings, no ranch at all, and a single handful of fries...

Food quality wasn't that great expected more . Water tasted like sewer water super disgusting

Chili's use to be my dads and family fav. When the menu changed years ago we lost interest. Today was my 1st time back in over 10 years and I was pleasantly surprised. The manager was so wonderfully pleasant and welcoming. He and his teams service was a great added touch to the new expanded menu and decor. I will have to tell my dad it's time to bring the family back. read more

Thought I'd stop and have dinner with my wife but never went beyond the host stand. We stood at the host stand for over 10 minutes despite employees and managers walking by. They never once acknowledged us and the restaurant was not busy. Finally a younger female host came up and got smart with my wife and I and ask why we were there. Thinking she was joking, I lightly said we came to eat dinner. She replied "oh is that what you do here" in a smart and disrespectful tone. It shocked my wife to the point we just turned and left as did the couple behind us. This behavior is one of entitlement and one demonstrated by unregulated and poorly managed employees. We will never eat at a Chili's ever again. read more

*BRING YOUR OWN STRAWS* I don't even know what to say ... I came here with 2 other people ( 3 total ) we were seated quickly and greeting by our waiter who informed us that their short staffed on the floor and in the kitchen, ok not a big deal we aren't bothered by that. We order our soda drinks they come and the waiter doesn't bring straws so I go to the bar and ask the gentleman for a couple straws and he goes "straws are only for kids and bar drinks" I said ok we ordered bar drinks and also soda drinks he goes "theirs a shortage of straws and I can't give you one I'm sorry" UHM, are you kidding me... I walk away and get back to my table as as soon as I sit down the manager comes over to "check" on us and proceeds to explain how they have to buy straws out of their own pocket and only give them for kids and bar beverages, after sitting there in complete shock and confusion I'm like ok fine whatever. The manager walks away and comes back w some straws then comes our food, cold like it was someone's left overs that they jus put in the microwave! Our side of bread was so hard I couldn't even rip it apart, we tell our waiter and he picks it up off the plate drops it on the floor and literally stomps on it and goes "you're right it is rock hard" I couldn't help but to bust out laughing I felt like this whole night here is a joke! We'll see how the next plate tastes. Although the serve was super cool and made the experience somewhat less awful. read more

Chili's - American Near Me - Chandler, Arizona

WORST CHILIS EVER!!!! Do not go here!! On multiple occasions I've gotten terrible Togo food. This time around both mine and my BF was cold and had about 5 fries in the container. I'm not over exaggerating!!! I got a side salad and found mold in there!!! THEY DONT CARE AT ALL EITHER!! When I called Nathan the manager hung up on me and the Togo chick was extremely rude. NEVER EVER GO THERE!!! read more

Chili's - MOLD IN THE SALAD - American Near Me - Chandler, Arizona

I ordered to go and not only was the wait way to long for my comfort once i got my food they forgot all my sides and handed me a cold quesadilla. read more

I placed an order online. It was my turn to cook. I had to doctor up part of my order. I had to place my order and call to let them know the details of what needed to be changed to my order. They answered the phone quickly, found my order and made the changes I was requesting. My oder was done at the time it was scheduled and was correct. Everything was to our likings and was fresh. Thank you for taking such good care of us and helping us with our dinner. read more

Always good food. Great drinks. Had the Cajun shrimp pasta & it was delicious. For some reason they add a garnish of tomatoe salsa...makes no sense. read more

I haven't been to Chili's in over 15 years. I consider it a step above Denny's. My teenage son had recently gone with another family a few weeks prior. We had a special occasion and let him pick the restaurant. He picked Chili's. It's been a really long time, I'll go with his choice. We sat down at 6:45. We ordered. We watched other people come in after and get their food. We asked the waitress and she said something about it is on the ticket and should be out. 7:25 food came. 40 minutes on a Wednesday night. For my first visit in 15 years, nothing is changing my opinion. I had the smokehouse burger. Flavorful? Burnt. What did it taste like? A burnt burger. My young son got mac and cheese. It is just blue box Kraft. I hope this didn't take them 40 minutes. My son who picked the restaurant wanted the same thing he had last time. Some chicken strips called crispers. He thought they were much more spicy than before. So much, he didn't eat them. My wife had a small steak. Eh. Nothing went well. It was really 1 star, I just feel sorry for them. Also get those darn video game consoles off the table. I need my kids to focus on eating not asking about video games. I cannot recommend this place. read more

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Second bad experience with this restaurant. Highly recommend avoiding it. I ordered a ribeye, medium rare over Uber Eats. I received a burnt dried out inedible piece of meat. I literally could not chew it and it tasted disgusting anyways. When contacted they refused a refund or discount of any kind. Not sure how they expect people to eat there when you pay 24 dollars and get this experience. read more

Ordered carry out in the store at bar. Did not order online. 1st food was horrible. No chicken inside a chicken quesadilla. But half pound of bacon was. 2nd pick your own combo all they sent me out with was gelatinous cold chicken smothered in cheese of some sort. No other part of my 3 choice combo meal. 3rd call store to let them know got cold non caring response. Im like i live 3 minutes away. How could i have eaten most of combo and let my chicken turn to gelatin in 3 minutes? So i put online corporate complaint online. Got me a donotreply response. Total crap at this location read more

Our server was awesome however she had a huge table of teenagers who didn't know how to behave in a restaurant. Our drinks arrived about a minute before our food which is unacceptable. My fiancé's mac and cheese arrived cold. No manager in site to help the poor server with a huge table on a busy Sunday afternoon. We've been here on time prior and just walked out because the hostess at that time had no clue how to seat people. Sorry Chili's but we won't be back to this location! read more

Not sure where to start..... always have the worst luck at this place. DO NOT come here when they are busy, you can expect poor service and luke warm food, and an unapologetic waitress. Our food came out barely warm, and the butter on my steak was completely melted as if it had been sitting for 20 minutes. Asked to remake, and by the time my second steak was brought out, everyone else at the table was done eating. No apologies from the waitress, just awkwardly passed by our table 3-4 times avoiding eye contact. Had them box my steak up to eat at home, and got home to eat it and my "medium" steak was so raw it was inedible. It was so raw i couldn't even give it to my dog as a snack. Now I'm on my way to In-n-out to finally get some food since i was unable to eat. read more

Chili's - YUCKKKKKK - American Near Me - Chandler, Arizona

Charged my once didn't have my order. I didn't make a big deal out of it so I went in person to tell the manager my order and she still got it wrong. Didn't care about anything I said. Worst place I've been to. Save yourself the headache and go anywhere else. read more

Chili's - Chicken and Half Order of Ribs - American Near Me - Chandler, Arizona

I was very disappointed in our service at this Chili's location. When we arrived no one acknowledged us to seat us. Not a look or "Be right with you". We seated ourselves in the bar, and the server helped us shortly thereafter. When our entrees arrived, one was cold, and one was raw (chicken tenders) and then a crouton was found floating in the honey mustard. It was overall a disappointing experience. I will not dine at this location ever again. The manager did not show remorse, just excuses. read more

Worst service in a long time. I love the food but the service was ZERO STARS! Waitress would leave and not come back until asked for.

I don't know why we keep coming back to the chandler location . Food has for the most part has been ok but service has a lot to be desired. We were in this morning at about 11: 00 there were 4 of us ,2 separate checks . The waiter was acting as if we were a bother , rolling his eyes with every request. Waiter has no clue about pre bussing or refilling drinks. When we payed the bill both parties were over charged , mine by $10.00 dollars which reflected on his tip. We have been very patient throughout the pandemic now its time to go back to work and if you don't like customer service go dig ditches. read more

It's my last time at this location. after waiting for more than 1 hour for our food the waiter came and apologized for the delay and brought chips with salsa which tasted like old oil, the food when it arrived was tasteless, my salad was a disaster, the chicken fajitas My son's didn't taste like anything, my husband's burger was OK. the bathrooms are very dirty and unkempt. I'm really disappointed! read more

Stopped in early Saturday afternoon & restaurant was not busy. Took awhile before our server arrived. By that time, 2 additional tables were sat near us. Both tables got to order drinks & appetizers before we even saw our server-who also served the other 2 tables. Finally ordered chips & salsa, with queso. Chips came; queso came out 15 minutes later. Our actual food came out ANOTHER 30 minutes after that! We had to get a busser to get refills for us. Food was average at best. So hard to want to spend hard earned money here (especially since prices continue to rise) with this type of experience. read more

Got the triple dipper...the only thing I could eat was the sliders. So much SALT it was pretty gross. Super disappointed. Told the server about the problem he just said it was the southwest flavors and that was that.... read more

Chili's - American Near Me - Chandler, Arizona

Service here is terrible. A group of us gathered here they couldn't seat us. As a large I understand we'd need to wait. Understand so we waited. They estimate 20mins then 30mins. Nearly an hour later we decided to leave since they still didn't know. We moved on to a different restaurant and we were seated instantly. I can't imagine going back again. Lack of good customer service. read more

Came in to eat and we had a party of 9. They told us they were not seating parties more than 8. We said half the group were kids 2 being the youngest at 7. The refused service. We have not eaten at Chills in a few years and we will not be back to this one when we decide to eat there again. We ended up eating across the street at Red Robin and had a great meal read more

K, C and I stopped in on a Thursday night, about 7. We got sat right away. The dining room was pretty busy but it was clean. Our server was Judi. She was awesome. In fact, K and I commented and told the female manager that the entire experience was great. What ever she and her management crew were doing was working, at least from our perspective. K and I had one of our usual's, the two for $20. We both got Chicken and Pork Fajitas. Each order came out sizzling, had a good portion of protein vs green bell pepper slices and onions. The chicken was not over cooked, the pork was tasty and really one of the best fajita efforts we've had in awhile. You get an app with the 2 for $20 deal so we chose the chips and Guacamole. The Guac was fresh and you get a very nice portion. Winner winner 2 for $20 dinner. C got the Big Mouth Bites ($9.69). Basically 4 sliders. C ordered them Medium and they came out pretty darn close. At least they were far from the hockey pucks we've experienced before at places that serve these mini burgers. The french fries that came with his dinner were done right, not overly salted and cooked properly. Nice. Great experience. Great Food. Clean Facility. 5 Stars. I want to note here that giving Chili's a 5 Star rating was very difficult. We dine at Chili's a lot. Not just this location but the one in Gilbert and Mesa. The thing is there is NOTHING that they could have done to make this experience better. Finally. read more

Was craving the southwest roll since we are in the area decided to stop by here instead of going to the one in Gilbert closer to home the rolls were dissatisfying it was soggy. Also had the salsa a chip first batch was too oily then the waiter replaced it with supposedly new one so second batch was stale seems old to me. It was not busy at all and the waiter was taking for ever to come around with food and checking if anything else is need etc... ases like management needs to retrain employees will not be coming back to this location read more

Uuhhhh--yeah. I mean it's Chili's. So, like, go if you haven't been in a while? Hostess v host-y. Like askin' how many people in the party, and was also like: "any kids menus?" Classic. She was v nice and her hair was good and whatever. Looked for close to 20 minutes for something on the menu under 2000 calories. V hard 2 find. Like "Where's Waldo". The sneaky little mofo so hard to find. Just like anything under 2000 cals here. But yeah, come get baby back ribs and whatever. Just like how it says on the TV. read more

Won't mean ANYTHING because most customer service based businesses hide behind excuses in this post Covid world. But I'll still post. As customers, we've become conditioned to expect some issues with customer service because most businesses are short staffed. But to see a business FULLY staffed & still have service issues is ridiculous. Especially when your FULL STAFF is basically playing around with each other as a group near the bar. Nothing else to say. Just continue on paying your staff for nothing. I'm sure they appreciate your donations read more

Well, we returned to Chili's. It's not a regular spot for us. But a good coupon goes a long way. :-) This is a follow-on to my last review (a year ago). Not much has changed. It's still adequate. It's a chain (of course), which I mostly try to avoid in favor of smaller, family-owned joints. The food is adequate. Not special, but fine. Sort of a hybrid Mexican/American/Southwest. The service is pretty good, the staff is fine. Not a dining destination, but a good coupon or maybe just convenience and this place is fine. read more

Came in for the Veterans Day menu and was really impressed with their regular menu prices. Big portions. Not a whole lot of variety, however. I can see it might be awhile until I want that kind of food again. I loved that they had the tablet things at the table. We played life while we waited - very fun!! Fantastic service too!! read more

Chili's - Fun free table games - American Near Me - Chandler, Arizona

I have been coming to this chili's for years and the food has always been great. I noticed the quality lately has been poor. My daughter received burnt to the crisp sliders. It's frustrating as my husband had to wait a while for the food, then when we get the food it's burnt. I then have to go out of my way to get a new order for food. Come on chili's , i know you guys are better than this. Raise the quality since most people are too nervous to go dine in any where, let's make the take out food just as satisfying. read more

Chili's - Kids sliders - American Near Me - Chandler, Arizona

Well let me start by saying we are visiting today, May 30, during the COVID scare. We are here from the central coast of CA where it is usually 67 degrees year round. That being said, we came to the door and checked in. Myself and 3 kids. I am diabetic as are 3@2 of my 3 children that were with me and we are not use to the 114 degree temps here. As you enter to wait for a table, you are no longer allowed to sit in the waiting area. There were already people standing near the seats, we we stood by the door. I was told to stand outside and wait for a table. This is not good for people with disabilities to be out in the heat. It would be better to allow people to sit and wait. The benches are easily wiped down. Once we got our food it was really good and our waitress was amazing. This place just needs to use common sense with customers during an "extreme heat advisory". read more

Great waitress!! She was super friendly and got our orders right and quick to us. The blackberry margaritas we had were DELICIOUS!!! The queso yum yum yummy!! Great experience overall!! read more