I never expected to be writing a review for any Chile's in any state in our great union. This is the kind of chain I never go to. Oh, years ago, when I first discovered it in Florida, I thought it was the cat's meow. But then I grew up, my taste buds got more refined, and a looked in disdain at the name and the people who would patronize it. If anyone had told me I'd be giving this place five stars, I would have thought they'd had a psychological breakdown. But here we were in Flagstaff, on our way to Sedona. It was raining and cold. It was late-ish. The first place we tried to go to had just closed. We wanted to take a break, eat some dinner, and be on our way. So we decided to "slum" and stop at Chili's. What a revelation!! We decided to go with the 2 for $20 special, and started with the Guacamole and Chips. Stupendous! The chips were light, crisp, and not overly salted. The guacamole was a huge portion, bigger than what you'd pay $10 or more at a high-end restaurant. And it was better! It tasted freshly made, with big chunks of avocado, tomato, and onion, and well-spiced. I had Margarita Chicken, and it was very, very good. There were two pieces of chicken, and after all that guacamole, I couldn't finish it. Hubby ordered Cajun Pasta with chicken, but he didn't want the Alfredo sauce it came with. No problem - the waiter cheerfully said he could get it with marinara sauce. Despite the fact that we weren't drinking anything except water, and our bill was going to be relatively small, our server, Chris S., was attentive, helpful, and just downright nice. We were on our way to stay at a timeshare resort, so we knew we'd have a fridge. Chris brought the box for our chicken, and offered to pack up the chips and salsa (which was also very good) too. We should have gotten an order of guacamole to go, but thought of it too late!! I'm hoping that the Flagstaff Chili's isn't an aberration, and I'll be trying it out in a couple of different states soon to see if they know something in Flagstaff that the rest of Chili's doesn't know. I hope not!! read more

Went in not expecting much. I've been to "Chili's" before in Hawaii, quite a few times. We were VERY lucky to have Loren as a server! She is one the most honestly heart warming people you will meet! She made what I expected to be just a meal near the hotel on vacation, to a high point of the trip to Arizona. I will also add, the country fried steak was spectacular! read more

Chili's - Country Fried Steak. - American Near Me - Flagstaff, Arizona

I swear I don't know how these guys do it... every time we go there they're absolutely packed to the rafters. By all rights, the hosts, wait staff, etc. should be showing signs of fatigue and exasperation judging by the way they run their butts off, but nope... each time we've visited, the staff has been cheerful, the service has been prompt, the food has been good, and we've walked out stuffed (but not "stiffed"). We went to Flagstaff (about a 2.5 hour drive from Page) the other day to do some shopping at the Home Depot. As usual, the traffic was absolutely nuts, worse than I've ever seen it, plus we were pulling a 12' flatbed trailer, which made us extra paranoid seeing as we're not used to city driving anymore. Anyhoo, we're digressing... So, after doing our business at Home Depot, which required quite a bit of heavy lifting on the part of my DH and DS, the boys were "starvin' like Marvin." DS was craving "the biggest burger he cound find" and DH concurred. Initially we'd decided on the Wendy's across from the Hasting's/Bookman's shopping center, but the place was jam-packed and we weren't keen on waiting half an hour or more for a fast food burger, so we decided on Chili's, and were glad we did. As I alluded to before, Chili's was crowded too, but the hostess told us we could expect only a 10 minute or so wait. They gave us a pager that both vibrated and lit up when our table was ready - that was a new experience for us coming from "out in the stix." The wait for a table turned out to be only 5 minutes if that, and the assistant manager of the restaurant seated us. Our waitress, who was very cheerful and efficient, showed up soon after with our drink orders. DS did settle on a burger, DH ended up ordering fajitas and I got their "Triple Dipper" appetizer as a meal (as usual, 'cause I can never make up my mind). Our orders arrived in a timely manner, and were good and hot. DH and DS both enjoyed their meals (and polished them off in short order), as did I. The only complaint I had was that my Southwest egg rolls looked like they'd been under a heat lamp for a titch too long, plus one of the nearby tables was never bussed the entire time we were there. Otherwise, yet another pleasant meal was enjoyed at Chili's in Flag. read more

Not their best night. I am visiting friends in town and we decided to go to Chili's. In a nut shell the service was not to their usual high standards and our waitress was over committed or very forgetful. It took 15 minutes for the drinks to arrive and refills did not occur without flagging a different staff person down. The meals were not correct. In their defense, it was the night before Thanks giving and so I am sure the management must have had issues staffing tonight and it was evident. I really would have given them a no star but I think I should give them grace on the day before Thanksgiving. read more

Went there twice. First time was fajitas. The vegetables were put on the fajita skillet raw in the kitchen and were suppose to be cooked by the time they were carried to your table. Hard and not even warm. No flavor. Bad service. We had to wait for 15 minutes for change. I guess the waiter thought we would give him a $20 tip for bad service if he delayed giving us back change. Second time ordered the rib eye steak. We have had steak in other chili's and it was cooked over fire grill. Not in Flagstaff. It looked (grey) and tasted like it had been boiled in water. Nasty. Screw me twice Chili's....Never again! read more

It was crowded but being the only Chili's out there i can see why waitress was great and i got to see a rainbow and the sunset at the same time.. the food was great, i love the ribs.. read more

The 20-30 minute wait that were told turned into 45 minutes. Once seated, the service was fast. However, the food was nothing to brag about. The burger was too pink and bloody, and not much flavor. The bun and lettuce were soggy with blood from the hamburger. The ranch was super watery. The chicken pasta was decent. The queso tasted fake, but the chips were decent. Bathrooms were not clean. We did not bother taking our leftovers home. read more

I walked in on a VERY busy Sat night to get carry-out. The place is packed and I'm sure all the staff is under the gun, but I was greeted immediately at the door by a friendly young man and directed to the separate To-Go section around the corner (smart Chili's). Also immediately greeted upon arrival by friendly staff who Im sure are multi-tasking the fuck outta their Saturday night. Really nice attentive service, been traveling for four days driving 4K miles on no sleep so yay to Chili's in Flagstaff for the nice care! And it's Chili's so obvi the food was yummmmyyyy! read more

and again........not a fan of chains. But my kids and I are up in Flag, looking for a place to eat on a friday night.......is crazy. My kids suggest Chili's.....uhhh....... Now I just had my faith restored in Chili's a few months ago in Gilbert, it was great, so here we go again. First off, you put a little gaming thing on the table, we play with it, and on the bill you charge us for it???/ F U!!!!! You got to be kidding me. 2nd, ordered the fajita's........5 strips of chicken and 5 strips of chewy crappy steak that was inedible. I went back to the hotel and threw it all up after. The food presentation is absolute disgusting, wilted lettuce, cold fries, and shitty soggy nachos. For a chain establishment, you should be ashamed of the food you serve here. The only bright spot was the polite waitress we had. Chili's............never again. read more

Not thrilled with this Chili's!! I love Chili's, but our service was slow, food must have been sitting a long time when we got it (not fresh), the table wasn't cleared, etc. Very disappointing :( read more

There is always a reason to go to Chilis. I love to sit in the bar area because I'm a huge football fan. It seems like you get everything faster in the bar. The servers love to talk sports too. Plus love the happy hour specials too read more

Chili's - Chicken crispers my fave - American Near Me - Flagstaff, Arizona

We were a large party, 4 adults, 4 kids #1 Our server dropped a drink #2 Kept giving us nasty watered down lemonade when we kept telling her it wasn't good #3 We paid our bill, turns out it was the WRONG kiosk on the table so we paid someone else's bill! Had to wait for 20 mins for the Manager to FINALLY come over and fix it! Service was horrible, Server and Manager didn't seem to care about anything. Won't be going back again. read more

Our waiter Jack was great! My steak was good, but my mother ordered her steak medium and it came out VERY rare. When I went towards a different waitress to try to ask her to get our waiter, she ran into the kitchen. Maybe she didn't want to deal with me, but seriously she could have tried to help. I had finished my whole meal and still my mother's steak had not been cooked and served. To say this is disappointing is an understatement. read more

Went in for a quick lunch before the lunch rush. Sat down in the bar, only 3 tables occupied. After 15 minutes 4 tables came in. Waiter immediately got silverware to them and drink orders to all the tables but ours. Seriously??? When we got up to leave is the only time he acknowledged us. Then he was rude about it. Chili's get your crap together!!! Train your staff. I waited tables for years. At least make eye contact tell them you'll be with them in a moment. Customer service! This isn't the first time for horrible service here. We usually like Chili's and when in Flagstaff it's where we eat, but not again. Getting tired of rude entitled college students that don't have the skills to have proper customer service . read more

Overall I have had a good experience at this location, the staff is always outgoing and friendly. The atmosphere is positive and upbeat.

Let me start off that my husband and I are big Chili's fans...members of thier club. Love El Presidente Margaritas and pretty much every thing on their menu. We start off by ordering the El.Presidente...pretty sure the bartender made us the El cheapo, mixed from a gallon jig that was tart as can be. So we ordered an extra shot of tequila to compensate. I order a fresh mix bowl that was pretty good. My husband ordered a combo with brisket and ribs. Came with corn on the cob and garlic bread. Mine was warm so I was ok. His was cold, he politely sent it back. He waited about 15 minutes for them to heat it up, and it came back cold. So he sent it back again and after a 20 minute wait, it came back cold again. We gave up, he picked thru what was halfway warm and we were done. We both used the restrooms, and both were filthy! We wernt looking for any compensation, but they took off his meal and our Magaritas that we didn't even mention to them. So, that was nice. But we won't be back again. read more

Wasn't the normal Chili's experience that I expected. The food took over an hour to be cooked. When my party got it, half of it was cold. We had to ask for our drink refills and the waiter barely visited the table. Maybe it was just a busy night, but not the normal visit. read more

We have loved Chili's ever since the wife and I worked our way through college at Chili's in Texas! There's always something tasty to enjoy. We arrived just after opening at 11:00am and there were already people enjoying tasty meals. Our server was great, she was attentive and friendly. She engaged our two kids and was patient with their orders as well. We love all the menu items, but we go for the Chips and Salsa! Chili's has the best Chips and Salsa, no matter which location, no matter the service, no matter time of year, their Chips and Salsa rock! The Presidente Margarita goes great with the Chips and Salsa too! read more

Stopped in for lunch, sat at the bar. Lunch specials are quite a deal. $6, $7, $8 options, include soup or salad, with an entree option. Ordered the Chicken Fajitas with a side salad ($8 option). The service was great, attentive, and relatively quick. Out the door for $8.83, with a $2.00 tip on top. One complaint, why do I need a tip %age breakdown on my receipt? What %age of Chili's customers need it, I wonder how much they paid a consultant to evaluate the impact of said breakdown in encouraging consumers to up/lower and/or tip, in general. read more

Horrible. WE got the salad with the breaded chicken fingers. The lettuce was from a bag, I asked the waitress if they made their own chicken fingers and she said yes. I meant do they take bare chicken and bread it and fry it etc. She said yes. I think she must have meant down someone somewhere bread this chicken and send it to Chilis to microwave and throw on your salad. The chicken was gross. Where was all the other stuff that was supposed to be on it. It was lettuce and chicken thrown on a flat plate. Never will go to Chili's again. What happened to this place - long ago it used to be good. Go anywhere else it will be better than this. read more

Been here with large groups and had a good time. It was very safe for vegetarians, which is always great. The service was fantastic and we had a great night. I recommend for a quick meal on Milton. read more

Sat in the bar and enjoyed happy hour beer and margarita. Draft beer selection was limited. House margarita was very good. We had the Margarita Chicken Fresh Mex Bowl and the Classic Sirloin. Both were excellent! read more

Chili's - Margarita Chicken Fresh Mex Bowl - American Near Me - Flagstaff, Arizona

See all

Worst chili in flagstaff is noon and went in for lunch we have to wait said they don't have enough server, wth no server only 3 customer seating read more

They close at 11, me & my boyfriend came in around 10 , I had called prior to showing up & was told they weren't busy & I could be seated upon arrival. I walked in & just from the front door I could see there were probably 6 tables that were dirty. Talked to the host & she told me they had a long wait which I told her I had called then she went & cleaned a table for us about 10 mins later. Every table around us was dirty & stayed like that until we left & on our way out the whole other side of the restaurant was dirty tables as well. I guess they thought if there wasn't any clean tables they could stop accepting tables. Serves name was Daniel I believe. Super nice, really polite. Asked for ranch & my boyfriend ordered a steak. Didn't bring steak knife & by the time they had brought one we were already half way through our food. I dont know if they just have a bunch of teenage kids running the place but I've never been to a restaurant that's that insanely dirty. read more

We were very tired after going to the Overland Expo and this was the perfect stop to eat! Our server, Logan, was wonderful. Polite and smiling but more importantly - having patience as we had to ask for numerous extra items. Logan was also great with our kids - 12 & 8. Food was good, and my husband and I appreciated being able to split a burger after being in the sun during the day. Will definitely visit again when we are back in Flagstaff. read more

Got the 2 meals for 25$ including an appetizer and dessert. The food for kind of mediocre but really can't complain for that price. We were in the bartender's section and he was super friendly. The food runners made sure we had everything we needed when they dropped off the food which is much appreciated since no condiments are on the tables anymore due to covid read more

The place us usually packed with the close proximity to NAU campus. The service is usually good and fast. Love the free chips and salsa when you check in with foursquare. Use to be you had to check in with a friend to get the promo but now just a check in gets you the free chips and salsa. The hamburgers are always good and the salads fresh my favorite is BONELESS BUFFALO CHICKEN SALAD. Hubby likes the old timer burger. Huge portions so the value is there and plenty for 2 to share. Mango tea is a favorite. Most fun was scanning the QR code on back of the Heinz Ketchup to enter a contest while waiting for the meal. The Ketchup bottle also had details on the green components it was made from. So note to Restaurants have some fun contests or information at the table with QR codes to entertain all those with cell phones waiting for the meal! read more

Most horrible visit. My daughter picked this place for her 10th birthday. She got the mac and cheese. After she put the spoon in her mouth she noticed something darn brown on her spoon. The slow waitress brought her a new spoon. My daughter lifted a spoonful out and noticed a short black hair. Told the waitress. Not 1 I'm sorry or even a comp for my daughters meal. We had a friends son with us and he received half of his order. The 2nd half came out 10 min later. The waitress was very slow. We had to grab her for drink refills. Won't be coming to this location again. read more

I love Chili's but this location my family and I had a horrible experience. The hostess was incredibly unexperienced, we were a large group and there was plenty of tables opened well two other large groups came in and they were seated before us. I asked her if she can split us up that way so it could be a less of a wait, 20 minutes passed and everyone coming in was being seated but us. I finally asked to speak with a manager and we finally were seated in split booths. The only person who was pleasant was our waiter. read more

Seriously Chili's? First of all, the chicken was cold! Secondly you guys took so long, we thought you would bring out 'HOT' freshly cooked chicken. And our third complaint is the amount of chicken on the dish. There was such a minuscule portion it couldn't be considered a chicken dish. All so sad, since you wasted our time and money and you ruined our appetite, to say the least. Come on Chili's. You dolled out the worse experience ever. Guy's you should do better! read more

I visited this location a few weeks ago when I took a trip up north. I've have visited a few chili's location with in the state of Arizona, I have to say that my experience at this location was not a good experience. So from this point on if I do a trip up north again I won't be visiting this establishment anymore, so if anyone is heading to flagstaff, Az just thinking twice about visiting chili's. read more

I usually love Chili's and their food, but today's experience was just awful. The server was friendly from the start, and took our orders quickly, but forgot waters and the chips and salsa to begin with. Then, we ordered the wings, which were $10 and supposed to come with at least celery and carrots, and it didn't. So, we asked for some, and then received just a plate of two celery sticks. Then, we got our salad and fajita rice bowl. The salad was no bigger than a portion of a size salad with chicken tenders thrown on top and was $14. The fajita rice bowl was a poor sized portion as well, not as bad, but it had such a bland flavor to it and I felt sick after two bites. Spent over $40 for food we couldn't even eat. So disappointing. read more

I called in an order for pick up today. What a great dinner. It was 2 dinners for $25.00. My husband and I shared the dinner. It came with cheese fries for appetizer, blossom onion petals, chicken enchiladas with beans and rice, ribs, coleslaw and for desert cheesecake. We had so much we could not even eat all of it. The staff are so quick and come to the car to deliver. I am so amazed at the service and good food. Thank you all who are working hard there and know that we appreciate all the hard working employees, waitresses, curbside staff, cooks, and managers being able to make this all happen during the Covid pandemic. read more

Starting going here on Sundays for all day happy hour and football and have always sat in the bar area (so I can't speak for the rest of the restaurant) but I have never failed to find seating for two. I have also never had anything but exceptional service. Their chips always taste fresh and their salsa isn't amazing, but it is solid and tastes fresh as well. Also, the cheddar bites and dipping sauce are more than worth the happy hour pricing and the other appetizers are quite good as well. Definitely had better experiences here than other chili's read more

Order from this Chili's pretty often due to the convenience of the curbside pickup. The last time we ordered, we ordered about $70.00 worth of takeout. We live about 15 minutes outside of town and when we got home, so much of the order was missing along with dressings for the salad. It just wasn't worth it to drive all the way back. I called in and the manager did state that the takeout person is new... clearly. The manager also told me that he could not refund me for the food we did not receive, so in lieu of a refund I was told that he was going to send me $30.00 worth of coupons. I was skeptical to accept this option, because guess which "coupons" never showed up! Very disappointing, and will probably not be ordering for awhile. read more

Yesterday my roommates and i ordered takeout. Not only was it incredibly easy, but there seemed to be even more options online. All the curbside spots were full so we parked next to them, before we knew it someone was walking up with our order and a great attitude. The bag was full with anything we could have needed and the workers made the experience seemless. Thank you for being essential workers and thank you for making eating out easy and safe. read more

Always a great place - good service - I love their diet menu it is the bomb - Diet Coke (not Pepsi). Been coming for years around the country and never seem to get tired of it read more

Do NOT patron the lounge if Peter is bartending. Stopped in for a late dinner with friends and sat at the lounge since it was a slow night. There were a couple of two tops with customers and a lone gentleman at the bar, which my party joined. Peter didn't acknowledge us for about 10 minutes. When we were finally greeted, everyone in the party ordered a beer on tap. Instead of pouring our beers, Peter proceeded to attempt to clean up behind the bar (closing and wiping bottles, cleaning classes, half-heartedly drying the disgustingly filthy floor with a rag). Once he decided he had cleaned up enough, he poured our drinks into warm mugs, then disappeared into the kitchen for another 10 minutes or so. When he came back, he finally asked if we wanted to order food, then proceeded to give us two menus, assuming we could look over each other instead of giving us each our own., and then went to sit at one of the tables in the lounge with some patrons who he apparently knew. Our food came out luke warm. After Peter had served the plates, he again sat down in the lounge. Once his compadres left, he hung out behind the bar and decided to chat our group up. The conversation consisted of how terrible his night had been, how tips had sucked, no one was tipping him on to-go orders, and it was Friday night so clearly something must be wrong with the world. Once we had finished our meal, it took awhile to have our plates clear and get the checks. Three cards were out on the counter and he printed one check. We had to wait for him to come back out from the kitchen AGAIN to ask for them to be separated. When he finally accomplished that, several of the items were on the wrong check and it honestly wasn't even worth waiting for him to correct it. Peter, you weren't getting tipped well that night because you provided terrible service, is poor at best. You were lazy, your appearance was sloppy, and you spend the majority of your time either sitting in the lounge or complaining about your lack of tips. I'm sorry you've been at Chili's for 7 years, maybe it's time you persue a job where you don't have to interact with customers, because it is clearly not your strong suit. Chili's management, you'd be doing yourself a favor if the individual named above did not work in your establishment. read more

Very busy, graduation day at NAU. Adequate parking. Prompt seating for 10 people. Good waitstaff. Prompt drink refills and same for salsa and chips.The chicken in the sandwich would pass for a level II ballistic vest,but the tomato was surprisingly good. The French fries were the standard variety...best when eaten hot .The salsa had flavor and mobility. It ran off the chips leaving a thin transient coating with much of the flavor remaining. The spinach queso was nicely done and tasty.The watermelon and strawberry lemonades were a pleasing drink. Overall there was mostly good in both service and food. The cats will love the chicken. read more

As typical of Flagstaff, the service was the worst! We set for 10 minutes without our drinks. The manager just gave us cups of ice to pour our own from the drink station! The waiter asked if we would like napkins? I am not sure what training their waiters received, but I suspect it is none. Stay away if you would like to have anything to drink, a napkin, or food before your next meal! read more