Two of us went on a Thursday evening. Positives: croutons on salad were crunchy. Beers were cold. Lemonade was good. Negatives: - ordered a sirloin "medium" with mashed potatoes: sirloin came out well done and potatoes were not hot (just warm enough to turn the cheese fatty and waxy and the potatoes were gummy and lacked flavor) - fajitas (steak for a $1 upcharge): simply didn't taste good (over salted, over peppered), the side fixings (lettuce/tomatoes/pico de gallo, sour cream) was barely enough for one fajita tortilla, was in the bathroom 3+ times the next day from this dish - each of us had a garden salad as well: lettuce was brown on the edges, ranch dressing was watered down and completely without flavor, cucumbers showed bruises on edges or freezer burn (could identify which so I picked them out) The service was lackluster. All in all, we don't expect much from a chain restaurant and typically avoid them. Last night's experience reminded us of why. Next time, we'll consider Olive Garden or Wild Wings. read more

I have never had a burger cooked so perfectly in my life and I eat at a lot of places down to the char around the burger the cheese was melted perfectly the garlic sauce was so savoring the burger was so juicy ugh. I called out chef Chris Brown to thank him for my excellent crafted burger. Even the fries were seasoned to perfection. The service was great my drink never ran out it was just great. read more

Was visiting in the area and decided to have lunch at Chili's. Love the 2 for $25 meal, service was great and our waitress Kayla did an amazing job for her to be a new employee. Food came out in a decent amount of time & was hot and delicious. Will definitely visit again. read more

I got the buffalo chicken salad. It was tasty but the chicken was not hot out of the fryer as you would expect. The taste was good but I've had much better at wild wing Café. My wife got a bacon cheeseburger And I helped her finish that and it was delicious. The fries however were limp and dry, and not worth eating. Melanie the manager made sure our experience was friendly and made up for the lack luster culinary experience. My two go to restaurants in Holly Springs for fresh delicious hot food and crisp fresh salads are fiesta Mexicana and my way tavern. I worked at Chili's for four years from 1987 to 1991 and the menu was different. My favorites were the old timer with cheese which they still have, and the chicken sandwich with honey mustard and I don't know if they still have that, but the fries were great. They also had corn on cob and stewed apples and baked beans. Monterey Chicken was also awesome which was chicken toped with gooey cheese, bacon and BBQ sauce. Also, they would deliver chips and salsa and waters no charge...just like any awesome Mexican restaurant. Chilis, go back to your roots! There's a reason we used have 2 hour wait times, fun and great food and TEXAS hospitality every time! read more

I was a little worried about ordering, having looked at the low reviews. But I'd been to this Chili's location before (prior to COVID) and been pleased. I must say this was probably the best meal we've ordered out during the pandemic. We ordered online and did a little customization. The pick up went super smoothly! And both of our meals could not have been more perfectly prepared and delicious! My wife and I were looking for a "pick-me-up" and Chili's delivered big time! read more

Disgusting menu and disgusting food. Presentation and execution was ugly. Poor quality food. Don't waste your money here.

Terrible experience tonight w my family. We have been several times before and it seemed ok but tonight was pretty bad. To begin we waited at our table for probably 10 minutes before anyone came to serve us. My wife ordered the fajitas and I ordered the chicken and steak. The fajitas arrived with a very minuscule amount of steak and chicken (she made one steak fajita and there was no steak left). My steak was undercooked and raw. I asked the manager to come over and after explaining everything that transpired we were offered no apology or refund, just a blank stare from "the manager". Think twice before going to this establishment w your family- we won't be going back. read more

This Chili's has been very disappointing. When you're sitting there waiting for your food you look around at the staff and nobody looks like they even want to be there. It's just depressing. food is never any good. read more

This place deserves zero stars. Husband and I just walked in at 830p on a Monday night and there were hardly any people eating there. Three waitresses looked at us without a hello and no hostess in sight to seat us. We waited several minutes then just decided to walk out. read more

Chili's is good for one thing only. Cheap beer and appetizers. I could load up on their greasy chips and salsa washed down with cold Coors Light all night long. Just don't order one of their microwaved entrees. And whatever you do, never get their fajitas! If you want good/similar food for dinner, check out almost any of the local Mexican restaurants. They understand how to make it. Chili's is a complete joke!! read more

I am EXTREMELY disappointed and in shock with how the Chili's in Holly Springs is handling the COVID-19 pandemic. My husband ordered take out Wednesday evening (May 13th) and when I picked it up I was greeted by this young dirty blonde girl with no mask and no gloves on. She came extremely close to my open car window with no protection and handled my food, money, and bag without gloves. Even if when there IS NOT a pandemic, for sanitation reasons, she should've been wearing gloves when around food. Not to mention, I had my kids in the car and she openly exposed them by not wearing any sort of mask. This is not okay and it makes me wonder how our food is being treated and what precautions are being taken when we can't see what's going on. read more

Absolutely terrible service!!!! Waited for 20min before we even got our drinks, then didn't even get them all, waited 15 more minutes and still hadn't had our appetizer order taken, while our waiter helped people that arrived after us. Still not all our drinks had been brought to the table. After this I went to the bar and asked for a bill for the drinks we had received so that we could leave and go somewhere else for lunch. Then I was kindly told not to worry about the 2 sodas we had barely touched, and we left. Will never go back read more

Seriously the worst service I have ever experienced!! As I walked in, 2 hostesses (1 male, 1 female) just stood there, didn't greet us. As we looked around, every single empty table in sight, was completely dirty. We asked to sit around the bar area, they replied "go for it" without even noticing ALL the tables were dirty. We had to ask for it to be cleared, and then once it was done, they never came back to tell us. We waited and waited until we finally noticed it was clean. We sat our selves and waited over ten minutes and never got greeted, no drinks, nothing. And yet all the tables around us, were still insanely dirty. We just got up and left, doubt they noticed. EXTREMELY DISAPPOINTED. I forgot something on the table, and when I walked in, that girl hostess was sitting on a boys lap while a group of guests stood there waiting. read more

Can confirm service is horrible. Last time we went, waited 20+ minutes for a table when there were at least 5 available big enough to accommodate my party. Our waitress took our drink orders and didn't come back to take our order for 30 minutes. Then she didn't check to see if it was ready, had to grab another waitress to get our food and bring us chips. Either they are understaffed or just don't care, either way, almost an hour to get your order taken is ridiculous. read more

Awful. Waited an hour for our food. It came out cold. Poor table of 10 kids behind us, same thing. Their dad was furious. Waitress was super nice and apologetic but it is just simply not worth your time or your money. Turn around and go eat somewhere that has their sh** together because this place certainly doesn't! #neveragain read more

I went yesterday with a friend to have an appetizer and their signature margarita. When we first arrived there was no greeter. No big deal we walked over to the bar area to grab a table. The place was dead. No bartender and almost every single table empty with old food stacked. We returned to the hostess stand where someone eventually showed up. There were a few patrons in the main dining room but most of the tables were empty and covered with food! The hostess said it would be a few minutes because she had to wipe down a table. At that point we were so disgusted we left. This was just before dinner time and we left thinking wow they better get it together before the dinner rush! Very disappointing. read more

After waiting over an hour for our food, my food arrived cold while my wife and children's food was hot. I told them to forget about my order because it was cold and soggy like it was microwaved. The manager came out 20 minutes later to apologize for the food and explained that people had called out and that was the reason for the issue and wanted to offeer my food be remade free of charge. I said if it wasn't a big deal, sure. Unfortunately, all of the food that was brought out the second time was just remicrowaved except for the fresh friesfour the "street corn on the cob" that is suppose to be chard was soggy because of this. Not sure if the serves was the worst part, or the fact that they tried giving me the same food back that was microwaved for a second time. read more

I've been to this location a few times and all trips, minus one, have been fantastic. Our service was great, the food was great. This includes both fine in and take out. I do wish they had curbside service though. We would order Togo more often if I didn't have to take my two small children out of the car to pick up the food. It's just not practical for us. But the food and service has not disappointed. read more

Food was prepared quickly and the service was okay. Two service people was overkill and time confusing for them (both tried to take drink orders and meal orders, not knowing the other had completed the task). Asked for "Rare" and got "Well Done." Told the waitress and got a response that the Chefs are hesitant to cook rare meat. No taken back or adjustment to check. read more

A few months back I ordered a chili as a side. It tasted like salt and I couldn't get that rotten taste out of my mouth for quite a while. So I learned never to order the chili again. Later, I placed an order and only received a part of it. After I spent too much time stating my case, I was issued a refund (however, my niece was not pleased she did not get what she wanted). I could not understand why I would have to argue for a refund when my order was incomplete. Today, it took more than an hour and no resolution. I received my order with fries taped closed with a container of ranch inside. However, two containers of ranch dressing leaked over the entire order! No resolution at all. Apparently, if you bring attention to poor service too often, you, the customer, will be penalized. No responsibility on the restaurant is absurd. Never will I ever order from this place again! Wish I could give this a zero star rating, especially after being asked if the food was good. Who on earth would eat (or even touch) food with a bag full of spilled ranch dressing (with lids on???) particularly during this Covid time. While these may all to be blamed on @Chili's restaurant, it is @DoorDash who specifically states that "We review requests on a case-by-case basis...we are unable to provide compensation due to DoorDash's policy." In summary, Chili's can provide the worst service and @Door Dash is stating they stand behind all the poor deliveries from Chili's. Do yourself a favor, save your money and please stay away from both @DoorDash and @Chili's. read more

Super slow, take out orders are never right, and managers never call back. Most times we order our food is $45+. Too much money for lack of care. Actually I called a few times to speak to the manager. The first time after speaking to the lady who answered the phone, she hung up on me. I called a few times, the phone was picked up and again ended. Called one last time and then she answered and said a manager wishes to call me back, so I left me number. Never received a call. read more

Food is good but not amazing. Service wasn't the best in the world. For some reason the corn on the cob didn't have that "kick" it usually does...tasted like normal store bought corn on the cob. Sweet tea wasn't sweet at all and the strawberry Arnold Palmer isn't all that great. read more

Beyond poor service. We were four and server forgot one dish we ordered. Waited 20 minutes to get it. We ordered a desert and same thing happened. Asked for a straw, no response. Manager came and kneeled down!!!! While apologizing, that is so unprofessional and embarrassing for me as a customer. This place has a serious management problem. This is the last time we go here. We expected the delayed fajita dish to be taken off bill, but not surprised this did not happen. Get a good manager in here or this place is shutting down soon read more

We eat at the Holly Springs chilis occasionally and this past visit was our last. The restaurant is always dirty, tables not cleared off, food on the floor and very slow service. There never seems to be enough wait staff. Last night, our food was awful !!! Chicken sandwich was tough and had no flavor. We are very disappointed in this location and will go to other locations if we are in the "Chili's" mood from now on. read more

I had never liked Chilis. I've been in the industry since I was 13 and always despised corporate chain restaurants. But I have been here at least 10 times, and have always had a great time! We always sit at the bar, usually just drinks but have definitely eaten a handful of times. Meredith is my fav worker. She's sweet and knows how to take care of customers. I have never had a bad experience. The food is your basic chilis. If you're expecting something to blow your mind, step outside the box and go to a taco food truck. Otherwise, drink your margaritas and eat some cheesy greasy hangover food and don't be so judge mental. read more

I ate here for the 4-5th time tonight, 1-12-16. Past visits have been great. This visit was definitely an off night. Waited forever on our food. 2 of the 6 meals had to be re-done as one med rare steak came out well done and well done fajitas came out rare. The Manager saved the night with comping the two meals and fixing the problem. read more

AWFUL quesadillas. Barely any meat inside. The tortilla was hard and burnt. My friend's steak for her fajitas was burnt. The waitress never filled up my water after I asked her too. Do not recommend. read more

Stopped there for a business lunch today. Was greeted and seated immediately and Kevin gave us great service. Keep up the good work.

I had lunch there yesterday. Others were not effected by the cold room temperature, but I was freezing. I had their runofthemill cheeseburger and fries and the burger was good. The fries were merely warm when they arrived and became cool soon after due to the walk-in cooler temperature. I think 3 stars is probably 1/2 star too high due to the room temperature, but it was not a 2 star either. I think 5 stars on a 10 star rating system was about right. I am glad Abbey Road is opening in Fuquay, because they have darned good burgers. read more

Chicken fajitas had no flavor = bland! Guacamole with fajitas was brown and pico de gallo was mushy/old. Kids' food was fine, and hubby's steak was good. read more

Hot Mess! I was really excited to go Saturday night on 11-6-15 with my husband and just have a margarita and a simple dinner. A week prior I picked up food to go and it was good, fresh chicken, but I ordered corn with no butter, it had butter on it. But Saturday night just about everything went wrong. Our chips and salsa came out very late, our food order came out wrong. Corn ordered with no butter- it has tons of butter. We moved our seat bc our first table had low and extremely bright Led lights right on us in a literally hole in the wall booth. The lay out was open like cafeteria. We sat by the kitchen opening where it was busy and every time all the waiters came out very loud and clapping for birthdays. By the third- it was just loud. :/ Also everyone was slipping on the floors. When the manager came by we told him about our wrong food orders and he did nothing. We retold our waitress. There was another waiter also apologizing about our order. Then our bill came and it was all full price. The manager did nothing to correct our order. Honestly I left in almost tears, it was such a horrible night out. If it was a big group with kids it might have been ok. I would rather go to chuck e cheese. I would have tried it again if the manager gave a crap about us. Just go to Mason Jar tavern. They're great there. Or Buffalo Wild Wings. read more

Called to pick up a skillet cookie. These are premade and literally already ready for grabbing.was told it would take 20-30 minutes to prepare. I confirmed they were pre-made but was told they were "busy" ...clearly too busy for me to pickup the cookie...a 45 second sale. read more

Service is not great. I worked in the restaurant business for 8 years and when my group and I were seated (7pm), nobody showed up to our table until we went and asked the hostess for help. At that point the manager came over and got our drinks. Our waitress magically appeared with our silverware but then disappeared and was nowhere to be seen until after our food had already been ordered...by another manager. So our service came from the managers at this location. They were prompt with appetizers and had our food orders ordered right away. Food was good, drinks were good, but I did get a to-go order or wings for my husband and was told there were 10 in an order. Came home to find only 8. Just disappointed really in the service, I know what it's like to be the only one working a large area, but I always make time for customers or at least acknowledge their presence soon after they walk in. read more

My family doesn't go out to eat often but we decided to get everyone together and try the new chilis. The facility was very nice but the staff seemed to be glazed over with fake smiles. The food didn't come as ordered (burgers over cooked and condiments forgotten, however, not a big deal). The big deal was the staff, while they may be nice on a social atmosphere they seemed very tense, the kind of tense like you are one small step from loosing your job tense. It was very sad. Our waiter was clearly in training and was doing a fantastic job but you could tell she was being watched like a hawk waiting to be picked apart in the back room. Her training staff was rude and arrogant to her and didn't seem to care much about us either. I hope their upper managers improve and make a better staff atmosphere which would allow their wait staff to thrive and push the boundaries of good customer service. read more

I love chili's, however this location needs some serious work. I've been probably 7 or 8 times to this location each time leaving disappointed. I keep trying it because I want so badly to love it. The service is horrible- almost every time. Extremely slow. We almost always have to get up and ask for something. The managers are just as bad. Unfortunately, I think we'll probably just make the drive to apex. read more

It's a Chili's. The weekend dinner crowd is going to guarantee you a wait. The good news is you get texted on your mobile when your table is ready, so if you don't go crazy with a long checkout you can go shopping in the Target or the rest of the strip mall stores while you're waiting. I haven't tried the "get in line from the app" thing yet so that will be nice to get in line before we leave the house next time. When you get in line the old fashioned way (in person) they take your Name and last initial so if you have a common name use something unique so some other person doesn't steal your table while you're coming back (true story). They still sat us right down though, but someone jumped the line big time that night. Never had an issue with service or staff (When it's crowded to the gills, things are going to take longer, DUH, you want fast food go to Wendy's next door people). We ordered Texas Cheese Fries and didn't even notice it had jalapenos listed on the menu, when it arrived we asked if they could please make it without jalapenos, and they were understanding, friendly, and quick about it. I went to one small town for a week where EVERY place I went the food was just gross, like something weird in that whole area effected how the food just tasted, but the Chili's in town had baby back ribs that tasted exactly like everywhere else in the country. So there's why my review isn't spending time on the food, get it? It's a CHILI'S OK! :-) read more

I have ordered take out from this location many times before but our last order was horrible. We had to wait 30 minutes past the time we were told to pick up and the food was not up to par at all. If you had fries with your meal, you got like 4 fries seriously!! The iced tea was so gross we had to spill out a whole gallon of it. We love their iced tea. Onion rings you got 3 or 4 of them as well. While standing their waiting for the food you can see a part of the kitchen floor it was a pigs sty with food/paper/garbage all over it. I don't know what happened that night but it was a disaster. I am not heading back in a while. So disappointing. read more

Hard for restaurant to keep quality service and food. Visited yesterday taking our son for a late dinner. Order was wrong. Replaced my manager with no explanation or apology. Asked for sour cream. Server told us there is a charge after the order mistake. The sour cream had something red in it. Asked manager. He said its just tomatoes and replaced. Not a big deal but too many mistakes and no apologies. Even just comping the drink would have been nice. Never offered and no one checked again if order was correct. Too bad. Left sorry we came. read more

Went a few weeks ago, food was good and service was slow. I don't blame it on our waiter at ALL, he was very apologetic and honest. I believe he had 7 or 8 tables, seems like quite a bit, makes me think the management could step it up.Also while I was there a lady at the Togo line left because her food was never made, and a table of 6 left because it took a while to receive their drinks, and the manager did not seem apologetic at all when I saw her speak to the head of the table. That's disappointing, I know it's stressful but your job is to make people happy at all costs, I know it's hard to be pleasant with all people but it's part of the job. Management needs to step it up, bottom line. read more

Waited 15 minutes at front door to be seated. Waited half hour for waiter to bring our order and bring our beverages. Never received those beverages or the order walked out in disgust after a total of 45 minutes due to the poor service. PS: It wasn't a busy evening either. read more