Thank you Liz and Shaden for the amazing dining experience and remarkable service!! We received everything in a timely manner, food was cooked to perfection and tasted like heaven and our drinks were chef's kiss!! After a long work week, it's nice to kick back and relax with loved ones and you guys made our date night splendid. We really appreciate how you guys came to check on us, a lot of restaurants tend to forget that water may need to be refilled or someone might need more toppings for their fajitas, or a drink refill. It's small stuff but it really sets the tone for the night but Shaden and Liz were on point. And I noticed they did that for every table, making sure good vibes were going all around. Shaden and Liz really know how to keep the environment upbeat and I love their personalities. I will definitely be back for more, Mahalo Nui Loa!! read more

We came out to Kapolei and didn't have any particular food cravings, so we came to Chili's since they have a fairly wide variety of food. I am a fan of their chili and was planning to get that, but I happened to see their chili burger and decided to give it a try. The burger wasn't the biggest "diameter-wise", but makes up for it for it in height. The patty (~3/8" - 1/2" thick), cheese, chili, onions and tortilla chips all piled together makes for a "tall", messy burger filled with deliciousness! Oh, the Boneless Buffalo Chicken Salad was alright too. read more

Chili's - Chili's Chili Burger - American Near Me - Kapolei, Hawaii

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Me and my bf come here all the time & today our waiter was Steven. He was great! Very attentive and respectful. We really appreciated it. We had the burgers & I also got the street corn! By the end of our meal he thanked us and we left. Thank you Steven!!! read more

Chili's kapolei is good. But Sunday mornings for football could be waaay better. There TVs are small. Some of the profit amount from beer and breakfast they sell should be out towards larger TVs. And there is usually only ONE server and one bartender. Maybe one more server would be great. Drinks will be refilled faster=more money. Just saying. read more

Chili's - More small TVs. There is space for bigger ones. - American Near Me - Kapolei, Hawaii

Wait over 15 minutes before wait staff even came over to get my drink order. No hello, just "what are you drinking". So mad I got up and walked out. read more

The food isn't very good and the service is terrible. It's been an hour and half and still no food.

One of the besties and I come here often. We've always gotten great service and food is consistently good. 10/10 would come again. read more

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Well well...after coming here for over a decade, I can finally write a review I am happy with! This review gets 5 stars for one reason: our server named Elizabeth who said she was one of the originals when this restaurant opened 18 years ago. So cool! On a Saturday night about 7:30pm, we got seated right away and with options! We chose a booth inside (instead of the bar stool tables or outside on the patio). Elizabeth came to us right away. She was extremely efficient, friendly, and her customer service was off the chart! I asked her for her name and I told her she has been my favorite server there EVER. She is such a kind and gracious lady, Chili's is lucky to have her! I also applaud Chili's for being an equal-opportunity employer. Overall, it was a wonderful experience from the drinks, to the appetizer, to our meals, and finally to-go. Thank you Elizabeth and Chili's for a great impromptu family dinner! read more

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This restaurant has gone down, went today service terrible, appetizer delivered to wrong table, meal came out wrong. Waiter complained the entire time that he had 7 tables and no help. Talked to manager going out the door, did not care what happened only cared about talking to female worker. read more

Food was great, service was fast and attentive. The hostess was really nice and welcomed us instantly. The steak fajitas were really enjoyable, and such a generous portion that I (a big eater) could not finish it all. So I get a bonus lunch tomorrow! I like that they carry local craft beers. Can't wait for my next visit! read more

Longest wait ever for our food and just to order... We got seated then our waitress comes and ask for our drinks we say waters and a beer she's brings it back and we asked for a literal 2 mins because we still needed time... we are ready by that time, there's only a couple people at the bar we were at the booth next to the bar, they were there before us but people start get seated... She doesn't come till 20 mins after... she served everyone else who got seated after us, gave their chips and salsa first and served them first after they came to us... Finally she came we order in a kindly matter and we say thank you and no problem not a single word... Then we wait about another 30 mins for our food mind you people who ordered after us got their food faster... No check ups or anything until we needed our check and take out boxes... Worst service ever... read more

So we went on a Friday night and knew it would be busy. Waited 30 minutes, not bad. But after getting seated we literally sat there for a good 20 minutes and not a single person even acknowledged we were there. People that were say after us got their orders in right away. My daughter had to go ask the host to get a waitress. When the waitress finally came she brought us plastic silverware....no clue why. Everyone else had regular silverware. We got our food no problem but waitress hardly came back to check on us, brought the wrong drinks and then brought over a drink refill with what looked like black mold in the ice. read more

Made an online order for curbside take out and also paid online. Got an email notification that my order would be ready in about 20mins. Cool...so the hubby and I drive over there in 20 mins and BAM! There were about 50 people outside waiting in the parking lot. Not sure what was going on, so we park and I call the restaurant to see if my food was ready. It kept ringing and ringing. I stepped out of the car, walked towards the restaurant and I could hear their phone ringing. I was on the phone for about 20mins and decided to hang up. I wasn't sure how they were distributing the orders, but there were signs on the restaurant windows instructing customers to stay in their vehicles and they will bring their food out to you. I asked those around me what was happening, and they all told me that they have been waiting for their orders; some waiting for over an hour. One said that they're coming out of the restaurant with food and calling out names when your order is ready. So, 30 minutes go by and I'm like, ok maybe I'll just talk to a staff member myself. I happened to talk to a young man passing out orders and I gave him my name and asked if my order was ready. He said he'd check and that was the end of that. He went inside and didn't come back out. Mmmkay. An hour later an older man came out of the restaurant. Not sure if he was the manager, but he made a little announcement saying that they were really backed up and haven't taken calls since 4pm nor are they answering any phone calls. He also said that all Door Dash/Delivery Service orders are NOT being fulfilled and apologized for the inconvenience. He didn't explain what the hold up was or how they're handling the orders. Myself and others just really wanted to know what kind of system they had in place. I mean, are we just waiting outside, did you even get our orders, yeah no. None of that. It was a complete mess. I noticed a lot of the delivery service peeps calling their customers and eventually leaving. Ok so I'm at the 2 hour mark and there were about 10-15 people still waiting. I walk to the entrance of the restaurant and I asked an employee if my food was ready. She said she was taking names down and she'll check on it. Ok. I gave her my name and I waited inside. I saw on their bar counter packages of food and an order ticket (with customer names on it) attached to it. Well there it is. My food. I open the bag, check the food and it is ALL there! Problem is my food is stone COLD!!! Oh my gawww. Really?! So not only did I wait over 2 hours, but my food was on the counter, and had I not checked there, who knows how long more I'd have to wait!? I called over an employee and told him that my order was on the counter. I asked how long it was sitting there, and he really didn't know. He apologized and I asked if they can remake my food. He said sure, but I'd have to wait again. I told him that's fine, so he took back the food and went towards the kitchen. 2.5+ hours since arriving and only a few people around me waiting, I finally got my order. The 1 star rating is for the employees because although they were a hot mess getting orders out (and they knew it), some kept their cool and remained patient with customers. But, don't think I'll be back here till they get their sh* together. This was totally unacceptable. read more

Chili's - Waiting 2+hrs for takeout (there were more people earlier - when the sun was still out). - American Near Me - Kapolei, Hawaii

So far it's all good! Got a FREE special appetizer for just yelping. So GUYS!! DONT FORGET TO YELP when checking in! ALSO, we got to listen to some Live Music out on the patio. It was really nice. Sunday-Thursday 7-9pm LIVE ENTERTAINMENT @ CHILI'S in Kapolei. Tonight's singer was Josh Acfalle. He did really good. Not a professional BUT... I LOVED THE SONGS HE CHOSE & HOW HE SOUNDED. I think he could go far with a group. The food was delicious and our waitress was AWESOME!!! Her name is Elizabeth but goes by Liz. She was so nice & VERY hospitable. Honestly, if we're in Kapolei and wanna eat dinner... I'd take the family there and ask for HER. SPECIFICALLY!! Wouldn't want anyone else. She was great. We ended up going there because we were running late to a movie premier & lost our seats. So, my husband got a gift card from Invision last month because he had to wait an extra half hour for his appointment. Anywho, he decided for us to use it then. So, with our FREE APPETIZER... which was YUMMY!!! Queso, salsa & thin tortilla chips. Our SHARED dinner once again... which was fajitas. We took the 3 combo with shrimp, steak & chicken. They had EVERYTHING for it. Black beans, rice, sour cream, guacamole, idk what it's called but this creamy spread for the tortilla, salsa, tomatos & cheese! OMG!!! Best choice we made. We then had extra tortillas... didn't have to pay for NOTHING but the drinks. So... because our service was awesome!! We decided to tip her more than average. And it was worth it! Because when we asked to bag our left overs... YES!! LEFT OVERS... she added in a fresh bag of tortilla chips. & salsa, with EXTRA tortilla wraps for our left overs & EXTRA EXTRA CHEESE. That way if we wanted, we could make quesadillas. So I SUGGEST YOU ASK FOR LIZ & go there from Sunday-Thursday 7-9pm to listen to the LIVE ENTERTAINMENT. It would be so worth it!!! Mahalo for you time & malama pono, aloha!! read more

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Everything was delicious, nice, hot and ono. Service was prompt and waitress was very polite and she had a happy disposition. Very pleasant dining experience read more

Chili's - Chicken and mushroom fajitas - American Near Me - Kapolei, Hawaii

Malia was the BEST Server!!! We had a great family dinner, the food was Ono. We had excellent customer service from the time we walked through the door!! Mahalo Chili's Kapolei!! read more

Was very disappointed with my order. Menu photo of the Country Steak plate is deceiving, the picture is really of Rib eye steak but the caption below the picture is for the Country fried steak. Customers Beware‼ read more

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Love coming to Chili's. Went there recently for my son's birthday dinner. Pros: the food is Awesome!! The wait wasn't too long (about 20mins if that and it was a Friday night). Cons: I don't remember our waitress's name because this is a late review but she wasn't very prompt on clearing our tables or refilling our drinks. And each time we asked her for something she would forget and take a while before she remembered. And for my son's birthday song, they burned a chip on his ice cream which I thought was kinda weird but that was the first I've ever saw of that. Gave it a 3stars just cause our waitress was junk and I had sore stomach afterwards read more

Chili's - Birthday Boy wanted Chili's for dinner!! All he wants is his Molten Chocolate Cake. - American Near Me - Kapolei, Hawaii

Happy Cinco de Drinko!! The Battle of Puebla and we celebrate with margaritas & fajitas!! I know... For a Hispanic causing panic you think I could do better for a National holiday than A chain mex restaurant...Truth be told I was prepared to make a feast at home. Ceviche is marinading....Then got the magic question.... Want to go to happy hour for Cinco?? Duh! Ok... Presidente Margarita was ok ...$5, free chips, salsa & queso dip (Yelp check in) was yummy. And chicken and carnita fajitas were REALLY good... Or I was just hungry! PS: order xtra tortillas and taco fixings ASAP cuz it takes a while and your hungry!! Lil dude ate a whole cheese burger slider & fries...translation...Hamburguesa con queso & papas fritas muy bien Ended up meeting a bunch of my baby's work peeps on the lanai and stayed for more margaritas!! Happy Cinco de Drinko! read more

Chili's - Annual Cinco de Mayo gear! - American Near Me - Kapolei, Hawaii

Last minute decision to go out for dinner and decided on Chili's, since it's been a while since we've been here. Got to the restaurant and there was already a line of people waiting to be seated, but decided to wait it out. The hostess said it would be about 25-30 minutes wait. It actually didn't take too long to get seated and we were towards the back corner, which was fine because it's away from the crowd in front. Our waitress was very nice and took good care of us throughout the night. Ordered the egg rolls and chips & queso for appetizers...yummy! I ordered the combo of baby back ribs & BBQ chicken, which comes with corn, fries & garlic bread. The Madre had the Fully Loaded Fajitas - Steak & Shrimp, which comes with warm tortillas, sautéed veggies & condiments- that was yummy too!! We enjoyed the food and our waitress even gave us fresh bag of chips & salsa to take home She Rocks!! Wish I got her name! All in all, it was a nice dinner and glad we waited it out. Will come back again. It was still on the leeward side, so didn't have to go too far out, especially since the weather was bad tonight. Tonight was 5 stars because the service was good and I left full & happy. Plus, I didn't eat much of my food because I was full from the appetizer & drink. read more

Chili's - BBQ Combo - Ribs & Chicken - American Near Me - Kapolei, Hawaii

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Came in close to closing time. Sat at the bar and the bartender took my order, had a little small talk and all was good. Food was good...close to closing time you probably gonna get the stuff that has been sitting. Nope, not for my meal. Everything tasted like it was just made. Thanks chili's for providing good service that matched the good food. read more

Chili's - House salad - American Near Me - Kapolei, Hawaii

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Celebrated the parent's Anniversary. Great and quick service from our waiter Erica. Erica had such a positive attitude and very welcoming personality. Mahalo for those great experience read more

It's Chilis, people. You get what you'd expect at a Chilis. What makes it a four-star for me is the never-ending Yelp chips and queso check-in. Use it at happy hour and it's a great little pre-gamer! This was our first time at this Chilis. It's an older location but we loved our time at the bar with Steve. We sat with a bar full of teachers, myself included, who were just awarded a four-day weekend courtesy of Hurricane Lane! What fun! Total bill came to $35 with our Yelp check in, 4 beer on tap and a trio app. read more

Good food and great service. My first time here with my daughter and Im not disappointed. Looking forward for the next visit. Mahalo

They no longer offer free chips and salsa for checking in on yelp... Greedy ass company with insane prices. +$10 for half an order of ribs on top of a $37 order just because we wanted to swap a side. The only reason why they even get 2 stars is because our server was nice and I'm sure they always get bugged about shitty company choices because they want more money in their pockets. bring back the free chips and salsa u cowards read more

Since we've been back here in Hawaii, people always ask me my opinion where is the best place to be and I always say Chili's! It is just a fact that our family for many of years has always continue the awesome customer service from the workers there as well as the delicious taste for food that they offer! We have never left their unsatisfied! I also want to give a big shout out to one of the employees name Annie! She is such an awesome person with a good heart! And has the One of the best Communication ever! She definitely has a way of making customers feel happy, welcomed and can't wait to be back! So thank you to Annie at Kapolei chilies and thank you to chilies for being such a wonderful place to be! God bless everyone have a wonderful new year read more

Chili's - The best Hispanic Tortilla chips and Salsa in the state - American Near Me - Kapolei, Hawaii

Made a visit here on 6/26/2022 around 3pm. What we walked into was obviously a perturbed front end staff meeting. Their bartender looked at us 3 times and at no time decided to acknowledge our presence, nor did anyone from the meeting when it dismissed, including the Manager/Supervisor that was holding the meeting. Finally, we get acknowledged and were told, its going to be a 10 minute wait, there are no tables available. WAIT what? In the whole restaurant was 2 tables being occupied. Come on Chilis, get your marbles together. There are those computer tablets on the table that I can order and pay from, why we need waiters again? and the expectancy is for me to tip? The bus help can deliver the food and clean up, waiter not needed and i needed to wait 10 mins for a table? Hire staff that wants to work and make a difference, not come to work just to collect a paycheck. This was just a bad sad experience. Not visiting any Chili's anymore. NONE. read more

Including top & 2 diet Coke's, we paid $88.00. This is all we could eat of our steaks. Pretty expensive for mash potatoes & house salad (that's all that was edible except for a few SMALL shrimp that was on top of the ?steaks? read more

Chili's - ??? Rib eye steaks???? That's what menu said. - American Near Me - Kapolei, Hawaii

Boooooo! I was so excited today woke up early, got ready, even got my game clothes on and decided to eat at Chili's in Kapolei.i would usually eat at Mililanis but last year Kapolei seemed like it was more happening, so I dedicated to try here. Boy was I wrong. Got in, the front desk female said we can sit anywhere, I did. Sat for a good 15 minutes and started to read the newspaper then I was like hey! I have no water or food? So as I went to the bathroom, I stopped the first worker and gave them my order. He later apologized and gave me my coffee for free Throughout my meal, I was asked twice if everything was ok but he should've noticed that my coffee was very low and could've asked me for refill. Why I say this is because I'm too busy watching the game, reading the newspaper and enjoying the company that ms around me. Can you please at least notice my needs?? Sorry that I gave it a one star, only because of the poor service and I ordered breakfast that I didn't like at all and I'm still waiting for my waiter/waitress to ask if I need anything else. YES! I want those chips and dips. Hurry please! Oh well, at least the game and company is fun! Thanks Peeps! read more

Liz is probably the most down to earth server we have ever encountered. She greeted instantly with a smile and ended our dinner with laughs. Our party of 8 was extremely happy with the service Liz provided. If you've had a bad or lame day, go to Chilis and ask for liz, she'll flip your day in an instant. If you ever decide to give her a hard time...SHAME ON YOU. Be nothing but AWESOME to her. Food was awesome, but we will return for LIZ. The rest is self explanatory. read more

Chili's - American Near Me - Kapolei, Hawaii

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First and last time ordering food from Chili's. We spent $120 on take-out and it was SO disappointing. All 4 of the kids meals we ordered had approximately 10-15 French fries with the order. The containers with the beans for one dish was all liquid. The food was as good as to be expected. Overall disappointing experience especially for the money spent. On the plus side, they did include 6,374 ketchup packets, I guess to make up for the lack of fries. read more

Chili's - When you spend $120 for take-out and you get like 12 French fries... rude. - American Near Me - Kapolei, Hawaii

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I was very disappointed with my takeout order. It happened to me twice. I usually check all my orders when I do takeout, but I forgot to before I left. It was my wrong for not double checking. The first time was when they forgot a drink and an order of side fries and vegetable. That time I went back. The bad part was when I got home, open the dinner for my family and then I had to leave to pickup an order. So basically I didn't eat dinner with my family. What a waste of time trying to pickup a takeout order twice. Now this is the second time. I opened all the food and found out they forgot my side of fries and my steak was cooked well done. This is frustrating that I cant even enjoy a meal from Chili's. I never even went back to pickup the side of fries. I wasted my money. This bites. I don't think I'll go back. Or if I did I will check, double check, triple check, quadruple check all my order. -/:;()$&@"!? So frustrating!!??(&',/;(!!!&@)! The best part was making the phone order. Very helpful, patient, and with a positive attitude. -J read more

This is the most horrible experience ever I placed an order online for pick up my whole order looked like shit disgusting I ordered the big mouth bites with corn on the cob my corn is burnt mixed ribs was ok cajun chicken pasta was small but ok kids grill dipper olo chicken smelted bad nasty my ranch dressing tasted nasty and I never even get my corn on the cob and I ordered the 1/2 TX dry rub rib I never got to eat anything cause my appetite sucks after smelling the chicken I called the store to tlk to the manager on duty which his name was Paul really nice helped me out and going to send me something in the mail to order again but after this shit hell no they should have refund me my money back cause I'm never eating there again very bad experience my total was $90.68 read more

Chili's - Kid grl dip - American Near Me - Kapolei, Hawaii

Don't believe what you read on the yelp information. Looking for a place specifically for lunch and after looking at a handful of places lunch menus we selected chilis. Waited 10-15 minutes for a table and when sat down and looked at the menu there was no lunch menu. When the host walked by we asked about the lunch menu and was informed they don't have a lunch menu. Lesson learned is to check the menu or ask the host when arriving if you came for something specific. read more

I haven't been here in a while. The food was good and service was ok. I was a little disappointed they didnt have the hot spinach dip with chips. Thats ok still enjoyed the food the the company. I wish the triple dipper that a little more variety. The big mouth burger was delicious and i liked their chicken crisppers. The baby backribs looked good. Will be back soon to try their fajitas. read more

I've been to many Chilis, but this location has always been a good experience. Located at the Kapolei Shopping Center, you can find tons of parking. It's at the edge of the center near McDonalds and the ATM pitstop. We were seated at a booth amongst a ton of people. For a Wednesday night, they were packed tighter than a sardine can! We were greeted and offered beverages. The staff was pretty cool and had been consistent with the hospitality they offered. I had to get the Smokehouse combo with sausage and ribs. I got it once before and really liked it. It was either that or a triple dipper lol. Which is a go to menu item for its variety, price, and flavor. The sausage tasted great and was nice and juicy. The corn on the cob was cooked perfectly with just enough seasoning and flavor to kick it up a notch. I also enjoyed my ribs. Tender meat and flavorful sauce surrounded these ribs. There were a few pickled cucumber pieces that was just pickled enough. It also had a crisp bite to it. Refreshing! The service was attentive and drinks kept flowing. I love how my drank stayed full all night. Who wants to hunt down a server for a drink? Not me! So yes, I was happy with my service. The food came out hot and rather quickly which was nice because of how packed the place was. Other than that, great time and great eats. Don't forget to check in for free Queso. They bring salsa too so it's like a free chips & salsa, and they even refill most times. Great check in offer. read more

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I've eaten at many Chili's location and this one is by far the worst. I'm usually very understanding, and always look at the situation before being upset. But today it just sucked all around. We called before coming and someone on the phone told us that there is no wait, it was empty and we could just come on in. We didn't need a reservation. Great! We were at Wet n Wild and decided to eat here since it's very close. Literally 5 mins drive. We got there and guess what? We had to wait 45 mins to be seated! That just pissed us off. One thing I notice is ALL Chili's takes a long time to make their food. But we didn't mind. We try to see a reasoning for that. Short staffed? There is only one cook? Who knows. We ordered the food and requested that our kids food come out first with our appetizer. They are toddlers. Starving, grouchy, tired. Their food shouldn't be hard to do since it's basic. We ordered two appetizer and only ONE came out. I assume they forgot the other. So we canceled the other order since our main dish had arrived. And guess what? Our kids orders were forgotten and never been made. Finally my daughters food came but my nieces and nephews food didn't even come out. So they all had to share one dish. Which was my daughters Mac & cheese. My poor niece and nephew were starving. They forgot their food! And again, we requested it to come out first! But their food literally came out last! We were almost done with our food then it finally came out which was another 20 mins. Unacceptable! We tried to be forgiving to our server since it's basically isn't her fault. She cannot control what food comes and doesn't come. But the times we had to ask her multiple times about the extra plates, or sauces. Had to ask her 3-4 times! read more

The server we had was great it was my friends birthday we were celebrating and the gentleman that served us was so attentive. We stayed a little past closing. The reason for the 2 stars is because we ordered alcohol and our alcohol was made by a tall blonde woman. All of our drinks had too much sweet and sour we did not taste the flavor of the alcohol. We got capts castaway first and had to add water to make it drinkable, then we went with something more familiar titos punch our fav, still super sour added water again to drink it. Not the best place for alcohol. Not worth non happy hour prices. read more

I love me some Chilis They have so many good options for everyone in the family. Some American some healthy choices and even some Mexican choices. I love this particular Chilis and always come back here for the exceptional service. From each and every waitress in there to the managers that touch the table and the hostesses that greet you upon entry and exit, this staff values and holds high regard for superb customer service!! The food rarely takes long here. Appetizers are all yummy, the dinner and lunch choices are very good portions!! I'm constantly coming to this location, mainly for the service. I've been to every Chili's on the island, none even hold a candle to the service I get here. read more

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Ordered food tonight and my burger had paper in it... -_- a little disappointed in my food! read more

Chili's - Paper in my burger bleh... - American Near Me - Kapolei, Hawaii