Chili's, in my opinion, is going downhill FAST! The last few times I've gone here the food takes forever, service is just OK, food is warm/cold, and nothing tastes good. Also, since it is a chain, there is a huge lacking for tasty low-cal meals. Unless there was a huge group of people I was with out-voting me, I don't think I will be back. read more

We came here on a Sunday night around 8 PM, and whereas the food was acceptable chain restaurant quality, we were surprised by how long the food took to arrive, and how long we waited for the young waiter to bring us our check, bring back the card, etc. He didn't seem that busy, but other than a couple perfunctory checks on our well being, he was absent from our space. And what is it with the young college age people who wait at these lousy chain restaurants in the north and western suburbs? His attitude was polite but icy, like he was doing us a favor by being our waiter. I have gotten this before at other chain restaurants in the more upscale suburbs. I am guessing these are young people in one of their first jobs, resentful that they finally have to work for a living. Guess what, kiddo, attitude doesn't earn you a tip. P.S. And like the other reviewers, we came here because it was the only restaurant open. You would think the western burbs would have more variety for dining. It can turn into a ghost town quickly. read more

I usually order carry out but today ate in the restaurant and my experience was great. Sandra (I think that was her name) was a great waitress. She was very helpful when we were looking over the menu and her timing was perfect when checking in on us. read more

Worst Chili's experience ever....we didn't get greeted for 10 minutes and the restaurant was only 1/3 full, ordered Fajitas and a kids quesadilla once greeted to try and save time to get some food into our little one. Well that took 45 minutes to come out, Even after the server walked by 3 times saying your meal with be right out. The kids quesadilla came out soaked in oil and barely warm. Both orders of Fajitas were tasteless, luckily the skillet was hot to heat them back up. We tried to leave and pay on their electronic Zoosk thing but it was switched with another table, so it took another 15 minutes to leave since our server was busy singing Happy Birthday to three different tables, where afterward he would scurry away to the back. Never going to Chili's again after this experience, unfortunately they don't have zero or half star review options. read more

Blah. I really don't like any thing from Chili's. Honestly, if you want Mexican or Tex-Mex, there so many other places, with much better food, would love to have your patronage. They have healthy menu options, so I respect that. read more

I knew this was a fast casual restaurant, but it's been degrading with each year that passes... and I don't mean this location alone, the whole franchise is. The last straw was when my significant other ordered a fish dish and it came late, and semi-frozen... I can understand that Friday and Saturday nights are crazy busy, but semi-frozen food? Please. Also, it's just a huge old ribfest, or they try to be. I'd rather go to a real BBQ restaurant for ribs than to a Chili's. Service is also mediocre because, to be fair to the staff that's above the age of 20... they're overworked and just can't split their concentration in that many ways and do a good job at the same time. read more

As far as Chili's go, I think it's pretty standard. We've had pretty good service when we eat in. Generally, we order to go, but learned not to order online. The one time we ordered online, we were told the food would be ready for pick up in approx 15minutes. We arrived in about 20 minutes, no one was at the counter (which is normal, we've found, at the pick up station), and when someone arrived and looked for our food, discovered the online order was never cooked. So we waited. And waited. No discount was given, but I think they gave us some free extra chips for our queso. The queso is definitely the redeeming quality of any Chili's. It's like a non-spicy chili cheese dip with chips. If we have leftovers, I even like to dip cold fries in it the next day. Generally, I'm also a fan of their Texas Cheese Fries - unless overcooked (as they were during our last visit). Steak fries, melted cheddar, bacon, jalapeno slices, and ranch. Good stuff. Good boneless buffalo wings, as well. In short: Dine in's generally ok. To Go can be spotty. Don't order To Go online. Also, the To Go area is NOT wheelchair accessible. There is a large post blocking what would be a wheelchair entrance, but alas, steps and wheelchairs don't mix. read more

Stopped here while I was waiting for my daughter to get done at a birthday party. Had to wait to long to have someone come over and wait on us. We ordered a app which came out hard. The cheese on the fries where cold unlike the others we have had in the past. We didn't even eat any cuz they were cold and hard. Food came out. My daughters dish was cold and she said tasted off so she didn't eat any. My potatoes with my steak were cold and broccoli tastes bad. Steak was still alive which I asked for medium well. So unless I'm wrong that means cooked.. We will never return here again. More places need to make sure food is served fast. And if your short staffed make sure management gets in there to help with customers. read more

Chili's is the absolute best and classiest restaurant I have ever been to. Their steak is amazing.

Disgusting blinds! Filthy FILTHY dirty!! AND whoever the hostess is working the door tonight, shouldn't be. I have not seen her smile NOT ONE TIME! What a very dull experience. No rush on food either. read more

Chili's - American Near Me - Naperville, Illinois

Chili's is one of my favorite restaurant. Usually we dine here for dinner. On this particular day, we went to have lunch. We ordered Cajun chicken pasta & mango Chile thilapia. Its 20 for 2 meal. Oh boy, its yummy. One thing to appreciate Chiili's is their timely serving and reasonable. When i mean reasonable i really mean it. Unlike some restaurants, where they will serve the main course and then our appetizer will be served. Chilli's is unique and the customer service gets more than 5 stars. That brings me often here. I tasted almost all the items in the menu. Everything is good. More then anything, good for kids. They provided my Kid with crayons and a small book to play with. Overall another excellent experience at Chilli's Naperville. read more

We eat at Chili's pretty regularly. We usual order or go to the one in Oswego. Tonight we had the Naperville locatio, It was horrible. The chicken with the chicken fajitas wasn't even cooked, we had to cook in a skillet, the pork meat on my fajitas was like they scrapped up the bits and fat from the bottom of the pan. Did not get our ranch dressing with our texas cheese fries, which is pretty important in my opinion with these fries. We will not be ordering from this location again. read more

The very, very best thing about this Chili's is that its open until 11 pm on weeknights. Everything else on Rt 59, including the IHOP, closes at 10. Which is bad when you are starving, and just spent 2 hours locked out of your apartment. And, sadly, I must admit I sort of like Chili's. I can get happily tipsy on one of their 3 dollar margaritas. The food is, well, not so hot, but heck, I can get tipsy on one of their 3 dollar margaritas! What does it matter that my cheeseburger somehow ended up medium, and yet oddly tough? I'm drunk! I'm flirting with my SO by arguing about the 2000 election (Yes, it was Soooo sexy.). Oh, and the night waitress on Wednesdays is super duper nice and sweet, and will listen to you babble endlessly about how IHOP is supposed to be open 24 hours and it isn't. read more

What is with all the sad reviews? :( Is it again because I'm just not picky and want to spend tons of money on food all the time? Well---I love this place. Especially if I just go with one of my girls...when we can't decide on a place to eat on 59 ..we go here....it's in the middle of all the restaurants on 59 and there is never too much of a long wait. They got a good deal right now! 2 people eat for 20 dollars...really? Can you beat that? I know these kind of deals are popular right now but still...you get to sit, customer service is delightful, and this place can leave a you enough food to save for lunch the next day! I always love their wings and eggrolls (similar to the one at Cheesecake Factory!) and my absolute favorite is their Cajun Chicken Pasta (I like spicy -and this is spicy-yum!) My girl is a Vegetarian and even if she smells meat in her food she does not eat it...and once she smelled it, they apologized after doing their research and finding out that the oil is cooked in with the same food they made for her and they without her complaining took it off the bill and she got something new! If you are a VEGE lover, you can get the cajun pasta with veges like broccoli, tomatoes, whatever (they add it without trouble!) I have always loved Chili's..probably have been to this one more than I can count of my fingers! read more

Same thing happened to us on Mother's Day. I'm still chasing them for our refund almost 2 weeks later!

Worst experience ever... Pete my server was horrible. Was not attentive to my needs and never came around, spoke to the mgr. But he didn't do anything either. Let's just say Pete did not receive a tip, I would have fired him in the spot. read more

Typical chain restaurant in the burbs. Can't say too much about this location. Food came out fast and the 2 for $20 deal is great. Also cool about this location is the game devices on all the tables. You can play unlimited games for $.99. You can also review the bill on the machine. pretty cool read more

It's your typical Chili's, the food is always wonderful. I ate there for lunch with my girlfriend while waiting for an oil change. It was quick in-and-out, which is what we wanted. Being the lunch shift it seemed like we had a younger server just starting out, but apparently they have some sort of zone system with their servers because his partner was a lot of help for him. But my Honey Chipotle BBQ Chicken Crispers are absolutely wonderful, with fries, and corn on the cob (which at first I was hesitant to try, but turned out really well). I will always keep coming back because the only problems I have had is a slight lacking of excitement from the hosts. But you only interact with them when you walk in after all. read more

I haven't been to Chili's in ages and felt like trying something from their menu. I ordered the bacon and avocado chicken sandwich with fries on the side. The food was absolutely terrible. The sandwich was lukewarm, and the fries tasted like cold, dehydrated potatoes. The server was good about bringing me some "hot" fries, but these had the same bland leathery taste. Very disappointing meal and I won't be back any time soon. read more

The food took forever-2hrs. Some of our plates were cold. The ranch was sour. The Cajun chicken pasta was pretty good, however not enough pasta. read more

I do not know what has happened to this Chilis. It used to be a great meal and great environment, a destination on route 59 for dinner. Now I am genuinely worried every time that I go in with my family that something will go wrong. We go out to eat as a family once to twice a week in Naperville. Family of 3. We have visited this Chilis 3 times in the last 3 months and twice had a poor experience. From under-cooked steaks, to slow service, to waiting at the door for two minutes before a hostess greets you when the restaurant is empty, to 45 minutes to prepare your food and not even an apology even though people who came after you are eating before you, to dirty tables, to not being allowed to sit in a booth because no one is assigned to that section (its five feet away from where you are going to seat us!), to burnt kid's meals. I can go on all night. This Chili's has seen its standards drop. Construction hurts business, but that doesn't excuse filthiness, food that isn't prepared correctly, or service that forget what the word service means. Hopefully one day Chilis will care enough to go inside this restaurant and fix it. Get it back to what it once was, a fun clean and well staffed place to go for a good meal. read more

This place has been my "go to" for years. I tend to crave the chips and salsa so I stopped in tonight to pick up some on my way home. While I was waiting I decided to take the opportunity and step outside and put the top back on my Jeep bc it is supposed to rain tomorrow. As I'm finishing up, I turn around to see the manager standing there with my order. Not only do they have outstanding guest service, the food is always good (by the way, thanks for changing the chicken in the quesadillas.....they were great before and now they're even more so amazing!!); their servers tend to be on the ball, friendly and can make recommendations when you're unsure of what you want. read more

The waitress was really helpful. She returned to the table a few times and was very attentive. I like the new computer tablet screens that then have. It allows you to pay on the machine as well as do a review on the service. Great idea. read more

Chili's - Tasty chicken sandwhich with bacon avocado and cilantro. - American Near Me - Naperville, Illinois

Went For Lunch Today With 3 Special Needs Kids! Wich One Was Mine. Just Wanted To Say Amber Was The Best Server! Thank You For Your Patience And Supurb Service! read more

This was the absolute worst ribeye steak I have ever had. Menu said thick cut and I was like skirt steak. I said rare and it came medium. Regardless of your preference of cooked It was awful. Service was garbage. Saw waiter 4 times (Eventually) once to get drinks, After drinks that we were almost done with, to get food, after that to bring food and then at the end to see if everything was okay. Like no joke it's to late for that. The place was half empty. No excuses. We will NEVER come here again. read more

Tried chili's AGAIN to see if the letter I wrote to corporate and the store manager did any good.... NOPE.. Same service. The server had one active table in the bar, one dirty table, and then we were sat. Instead of greeting us, HE CLEANS THE DIRTY TABLE.. h e actually siad" I ll be right with you, then started to clean the dirty plates, which should have never been left so long.... Memorized are order,NEVER CAME BACK UNTIL I FLAGGED HIM DOWN FOR THE BILL.........This is one example of the service standards for this location.... So sad chili's will be missed by us!!!!!!!!!!!!!!!!!!!!!!! read more

The staff was totally rude and management. I love chili's and after this experience I will not be returning ever again. How is it that our appetizers come out the same time as our meals? Also the waitress looked like she didn't care one bit! Never returning again! read more

Went for dinner. Food took forever to come out. When it finally did my food was cold to the touch. Had to wait another 20 minutes for my food to finally come out. After the ordeal the manager came out and offered me a salad or chips and salsa on the house for my troubles. Awful management. read more

I've been to more than one Chili's location, but this one I really don't enjoy because everything seems to be cooked in extra black pepper. I love spicy food, but I do not like black pepper, and everything I've tried at this particular location seems to be heavily seasoned in it! The service was more prompt here than at other Chili's that I've been to, but in my opinion, the food is subpar. If you are not a huge fan of black pepper, I'd avoid this location! read more

My husband And I walked in at 8:15 on a Tuesday night and the whole place was filthy! The waitress couldn't find a clean table ( the rest of the place was about 20% full) so she asked if we minded waiting while she wiped one down. We went into the bathroom to wash our hands and the women's room was gross! There were paper towels all over the toilet seats and floor. I walked out and the floors were covered with straw papers, food, and garbage. When I got to the table the seats were still wet . It was gross! Can't comment on the food , though because my husband cane out of the men s room and exclaimed " the kitchen is filthy... Let's go!" read more

I must say I don't normally dine in corporate restaurants because they always lack in service but our bartender Juan was great. Very attentive and polite. The kitchen was dirty. Every time I walked to the restroom the floor was covered with chips and filth. The manager just seemed to walk around with a slight limp without asking anyone to clean. The 4 stars are for Juan not for the environment. Go Juan!!! Quit that job and work somewhere that deserves your hospitality skills. read more

I stopped and picked up a burger to go. The takeout service was slow for not being very busy. I ordered the Ultimate Burger which was topped with double bacon, cheddar cheese and three different sauces. I asked for the sauces on the side so the bun wouldn't get soggy. I'm glad I tasted all the sauces before putting them on my burger, out of the three sauces I only liked the jalapeno aioli. Good burger, service just so-so. read more

Why review chili's? To point out the terrible service at this particular chili's. I like chili's, I am a simple man. I recently ate at this location with my wife and daughter, and the waitress acted like we were bothering her. We had two burgers and drinks, and it took forever. Shame on you Chili's! FOR SHAME!!! read more

I have lived in the area for almost 20 years and had been to this location numerous times and I was so disappointed. Our server was Mikayla; my mother and I opted for the 2 for 25, she got the honey chipotle crispers and I got the bacon burger which I asked for it to be a LITTLE pink. We also ordered margaritas which came long after they were ordered (before we even decided on the 2 for 25). The table behind us also expressed having such a long wait for their food. Well over 30 minutes goes by and the server is scarce in appearances and finally the food comes out, when I cut into my burger that was supposed to be a LITTLE pink, it was actually more like 85% pink and a piece that fell out was cold and raw. Took about 5 minutes before ANY server was close enough for me to send the burger back. The manager did come over and apologize and even stated we would be getting a refund. While waiting for my burger I shared some of my mom's tenders but after about 15 minutes the manager came to check on us and asked if my burger came out corrected, which it hadn't. She went to the kitchen and returned with my burger which was cooked better than before. When we looked at the bill it did not show that we were discounted for the inconvenience or anything, our server said that the discounts would all come off of the total after she put in the dessert for the 2 for 25 but the price was still not correct. We then had to wait another 15 minutes to flag down our server to ask her about the bill which was when she finally produced a hard copy. Overall we spent about $50 for some of the worst service ever. I have worked in food service and I know it can get hectic but half of the building was empty, there was not one visible reason why the food and service all around were so poor. After this my mother and I will not be returning to this location, ever again. read more

Very bad. Manager not able to read how old I was on my European drive license. I'm 41 and he refused to serve me!!!.... He should change his job... Hopefully there are many other place to go. Some people like to loose customer read more

Would like to acknowledge our server frankie, She was super nice and very great, friendly and knowledgeable. She explained very well about Special Margarita for the month and absolutely love it! read more

My husband and I came here for lunch with our daughter. We had a coupon for a free kids' meal if an adult entree was bought. SCORE! I ordered the bottomless salad, soup, and chips combo, my husband ordered the lunch combo that comes with soup, a sandwich, and fries, and my daughter got the cheese pizza. The chicken chile soup was AMAZING. The first soup I got was the broccoli cheddar, and upon tasting the chicken chile soup, I was instantly envious and I knew that would be my next bowl! :) My salad was good, and my daughter loved her cheese pizza. As always, the fries were phenomenal, and my husband's chicken fajita sandwich was DELICIOUS as well!! The only thing that was a down side was our waitress. She was attentive, yes, but I was sort of put off with her attitude--she never smiled and sort of acted like we were always bothering her. Our total bill WITH tax and tip was $20. Twenty dollars well-spent, I say :) I also liked the computers on the tables now--there are games, you can order food from there, and you can pay your bill directly from the table! What a time-saver!! read more

What can I say but it sucked!!! I ordered the chicken fajitas, the service was really slow but our server very nice . the food came out tasted very blah and burned. Now I know why I only go to real Mexican restaurant s. But I was with my niece and that where she wanted to go. The only reason it got two stars was because are server was nice. read more

I came in for a late lunch. It was very busy but my waitress was both efficient and friendly while also dealing considerately with a large group and a custom order. chillis food is pretty standard fare--but reasonably priced. read more

The food was good, and the service great, very nice people. Two stars for the following 2 reasons. 1) all the condiments literally had water added to them.....2) the place was dirty.....plates were still wet when they brought them out, and some had little specks of food. If Matthew the manager reads this, please take it as constructive criticism. Y'all have a nice restaurant just some of the rough edges need to be ironed out. read more