I'll come back...maybe. Went here for lunch....Friendly staff, place was very clean, lots of flat screens, bar was well stocked, just a cool place to hang out. Eats: chips and salsa, ribs, and Enchilada soup. Chips and dip were hella good..free refill too! Enchilada soup was hot and cheesy. ribs were good but hardly any meat on them...o well. What sucked: I originally ordered a salad and was grossed out when I found a piece of moldy cheese in it...yuck! I told the waitress who took it back. All in all...I would come back...I just can't stop thinking about the moldy cheese though...ugh. read more

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Chili's in Pleasanton definitely has declined in service. I was there on July 22 for early lunch. Service was awful. Order taken fairly quickly but we waited and waited for our food. Finally another server asked if we'd received our food yet to which I replied no. It then miraculously appeared, however slightly warm, not hot. I was there again today around 1:30 for "late lunch". Hardly crowded by any stretch of the imagination. No one greeting customers. We finally got a server who directed us where to sit, and we waited at least 10-15 minutes before anyone even asked us for a beverage order. Ordered everything at once - and relatively simple...waters, items off lunch menu and kid's menu. Waited........and waited.......and waited - waters came, chips/salsa came but not queso - had to ask again. Order came - part of it wrong...waited some more. Then went to use Ziosk to pay bill - it doesn't work. Good grief. Got the server - she stated the Ziosks were not in proper places - we weren't the first to complain about that. It appears the problem, in part, was one server for 3 sections. One of the runners dropped a table of four's food. What a freaking nightmare. I have always liked Chili's but more likely than not won't come to this one ever again. Management needs to step up and figure out the problem or you'll have no business. DO NOT recommend this place at all. There are plenty of other choices. read more

I mean.... it's a chain so there ya go. Seated promptly and beverages received. Ordered and had appetizers, salads and mains arrive at pretty much the same time Not a fan of that.... the mentality is I guess to line us up to the trough and feed us and get us outta there ASAP Granted, we were not there at peak dinner time, but pace the orders to the kitchen already! I generally stay away from chains in general because of this kind of practice read more

I am a regular at chili's restaurants and have never had slower service than at lunch today. While the food was good, the wait was unacceptable. If you are thinking of coming here on a lunch break from work, think again. Sad thing is the employees don't seem to care when three tables around me make the same complaints about Service. Major bummer. Next Friday will be somewhere else for lunch. Sorry Chili's :-( read more

I am writing this review as I am sitting in probably the WORST Chili's I have ever visited. I have witnessed 2 groups of people walk in to no hostess..One of the groups actually walked out after waiting I'd say about 5 minutes. An elder woman came over to the bar area where I was seated and told the waitress, they were "wilting away" waiting on her to come back with the check. The salsa that came with my chips and guac looked like red water. My bill came out to $6.33. I left $7. I didn't even want to wait for my change. I never received silverware, I had to ask the person next to me for a napkin. One word to describe my Experience-Regretful. All the people working there (which was about 5) looked MISERABLE! HORRIBLE CUSTOMER SERVICE! read more

Tried to go get a bite after the local high school football game. Although they were supposed to be open until 11, the front doors were locked at 10 when our group showed up. We ended up going to IHOP. read more

I jumped on to add a review and wasn't sure what scale people were using (0-1 or 1-5) because there were so many 1 star reviews. I was going to give it a 1 but I think 0.25 stars is more appropriate. We ordered a takeout order and after about 45 minutes, we went to pick it up, only to wait another 45 minutes to get all of our stuff (so we thought). When we got home, we found 1 full meal was missing, several side orders were missing, some items were under cooked and the rest were cold. Holy moly Batman, can you screw it up any worse?! Sometimes it's so bad that I can only take pity on a business. read more

My triple dipper was disgusting tonight . My food was cold & boneless chicken was dry & hard !!

I've worked in Pleasanton for 17 years, and would frequent Chili's Bar & Grill on Hopyard Road because they were close to the office, had excellent food, very good service, and it was a relaxing place to sit quietly and read a book. Unfortunately, the atmosphere and food quality has changed considerably in the last year and it is no longer an enjoyable experience. The first issue I have with this restaurant is related to a server that I consider to be "overly familiar" with diners, and with me in particular, as witnessed by my family who joined me for lunch one afternoon. His overt infatuation made me so uncomfortable, that I began to ask to not be seated at his table. Since my seating request was always accommodated, I continued to patronize the restaurant for lunch, one or twice a month. What has really turned me off of this specific Chili's restaurant is the quality of service, by both the kitchen and wait staff, has declined considerably in the last year, resulting in food delivered that is of poor quality, delivered very late and cold, or, not delivered at all. Today, when I received my meal 20 minutes after ordering, the hamburger bun was stale and hard. I waited 10 minutes for my server to show up to report the issue, at which time he took my entire plate away with no comment. I continued to wait for another 20 minutes with no food and no sign of my server. After sitting in the restaurant for 55 minutes, and having not eaten a bite, I found a manager to report the issue, I left the restaurant. My server and food were nowhere to be found. I understand the restaurant business can be tough on kitchen staff and servers, and occasionally they fail to deliver high quality food or provide outstanding service. However, when these instances are no longer the exception, and become the norm, it is time to chalk it up to experience and move on to another restaurant. Sorry, Chili's of Pleasanton. I'm out! read more

Here's my not so good experience at this particular Chilis. The food took about 30 mins to come. We went on a weekday and the place was not busy at all and still it took so long. The tacos I ordered were stale and didn't taste fresh. The beans and rice was not hot. The plate in which tacos were served was not washed(see pic) and the dried sauce came off it when I looked and scratched it to see. Avoid this particular Chilis. read more

Chili's - Tex-Mex Near Me - Pleasanton, California

Mediocre service on Saturday afternoon. Never got a drink refill. The salmon tasted great though. Went back on Monday afternoon for lunch at 1:00. I waited around for five minutes for someone to greet and seat me. No crowd. I'm the only one waiting. No one even looked my way. I reasoned that if the hostess is that poor that the rest of the service would be bad. I decided to try something else. read more

I left Sacramento to go over to the Livermore Outlets to meet some friends. After shopping, we all decided to get some dinner before heading back home. We stopped over at Chilis thinking this would be a good choice because of the positive experiences I have had in Sacramento with the place. Sadly this was not the case at this particular location. Our waitress was new. I guess she normally would bus tables, but on this day, they were trying her out as a server. I was there with a party of 6. When I say the service was slow, it was like SNAIL slow. She didn't refill our drinks in a timely manner, when our food did come, we asked for some condiments, and it took like 15min to bring condiments to our table. Another 10 minutes to bring straws for our drinks... As my friend was eating his plate, he noticed a hair in the food. So when I seen it, this made me NOT want my burger, so I spoke with the waitress to return the food because our appetite was now shot. Usually when there is a problem with the food and/or service the manager would come and check on us. This did not happen here. Instead, I was told by the waitress that they would be removing the 2 items from my bill. So then we started the long 25minute wait for the check. Finally it came, and the check was still $80. If you can avoid going to this location of Chilis, please do. It is worth the drive to steer clear of this one. read more

Good food chain. Don't miss their awesome cocktails. Ambience needs improvement. Waitresses are really friendly read more

Wow I love Chili's new menu! The food looked and tasted amazing. Service was fairly fast for how busy they were. I prefer this location over the one in Concord. My friend got the buffalo blue cheese chicken and waffles, they looked really good! read more

Chili's - Tex-Mex Near Me - Pleasanton, California

My family and I went here to enjoy a meal and watch football. Although it was busy, our host was kind enough to sit us at a booth with a great view for the game we wanted to watch. Our waitress and waiter (shift swap) were both extremely attentive and helpful. They also had a $5 Hennessy margarita. It had a good amount of alcohol in it and it wasn't packed with ice. Great vibe. read more

I LOVE this location and will come all the way over here to personally see Vicky and Mike! They are the best total sweethearts gives a whole new meaning to the phrase above and beyond! read more

Chili's - Tex-Mex Near Me - Pleasanton, California

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I really like Chili's, but their service has been too inconsistent for far too long. I don't know if they don't pay as well as other restaurants or their management is poor, but you never know if you're going to get good service or not. It's very frustrating. I'm about ready to give up on them. We went there at 4 pm today (it wasn't that busy), said it would be a 15 minute wait. Ok. After 15 minutes they said it would be another 15 minutes. We left and ate elsewhere. If it's that bad at 4, how bad is it at 6 pm? It needs to be better - much better. read more

I think this place has changed ownership recently. It's really changed. The service is extremely attentive now- which is extremely rare to find in this area. We were seated quickly, our orders were taken quickly and our food arrived in haste. We were checked on to make sure everything was running smoothly, but not to the point where it was too much and disrupting. The food and drinks have really improved as well, everything we had was great. It's not suprising that this place is now packed, when it always seemed pretty empty inside. I just wish i could remember the name of our waitress so i could shout her out for being so awesome. Give this place another try, it's changed alot and it's now a place i think we may visit frequently. read more

Took my special needs son here for his birthday. I advised them when we arrived and several times after. My son was so proud, he told our waitress it was his birthday. They brought his dessert and didn't sing to him. I said something yet again then! I watched him hold back his tears. :( read more

Was drinking a Coke today at Chilis, when my friend noticed i had blood on my finger. Come to find out it was all over my mug handle. This is absolutely disgusting and inexcusable for a food establishment to allow this to happen. I called the manager over just to let him know about the blood issue. It turns out that the server had a cut on his finger. Received the bill,and was not comped anything. To be clear - I could care less about saving a buck on a 20 dollar bill (between two people too). It's the principal of the situation - there was a serious health risk that the restaurant put me through. The gesture of compensation would have gone a long way towards expressing contrition for this incident. I will never eat here again, and I will make sure none of my friends eat here either. read more

Chili's - Blood from coke mug - courtesy of server - Tex-Mex Near Me - Pleasanton, California

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Why do I even bother eating at places like this (ie: Chili's, Chevy's, T.G.I.F., Red Robin, etc). I always order something that looks better than it tastes and 90% of the time I walk out with a mad case of heartburn. Regardless, I still end up at these places once every month or so and I always regret it. Perhaps it's the decent prices, the munchy style food you can order, the proximity to my home, who knows. I ate here earlier this week with a couple friends and although we all ate for a decent price and got enormous amounts of food, we all walked away with a belly ache. Ironically, I read on Yahoo News the very next morning that Chili's is one of the Top 5 "Worst For You" places to eat in the whole U.S. It all makes sense now... read more

The service was fine, there was no wait, it would have been a good experience except for.... I must have ordered the most disgusting item on the menu. I got the nachos, which i thought would be nachos. Instead they were about 10 individual chips, each with a layer of beans, cat food, and cheese. Cat food? yea, you heard me right. I was so hungry that i ate my food despite the odd flavor, and i hate to complain because i am also in the restaurant business, but the day after, thinking about my experience, i was so disgusted. I honestly couldn't figure out what that odd flavor was in my chips, that is, until i open a can of cat food and smelled something oddly familiar. I am sure there are other good items on the menu, but please, do not order the "nachos"! read more

We work late during the week so we started getting take out salads at Chilis. We get the same thing every time, the Explosion salad. My husband gets it with chicken and we put shrimp on mine (substitution I get when dinning in all the time). We have been doing this for a couple months. So two weeks ago we order the same thing. We get the two salads, one has chicken, but none of the quesadillas. The other comes with no shrimp and no quesadilla. So we basically paid for lettuce. Oh and there is an up charge for the shrimp. We figure it was an error and give them a second chance. This time to avoid any errors we order with no substitution and we get what we ordered. We tell them what happened the last time and they say "Sorry". Tonight we try it again, my husband asks for the shrimp substitution and tells them what happen before to be sure we get the shrimp. When my husband gets the food he starts to take it out to check, but the server insists the shrimp is there, so my husband puts in back in the bag and off to the house he goes. Well guess what no shrimp. So again we paid a lot of money for lettuce. The take out folks just seem too overwhelmed and obviously are not checking the food before it is wrapped up. I am afraid the take out is really not worth it. We are simply too tired to keep running back to the restaurant so they can correct the error. As this point "Sorry" is just not cutting it. read more

HORRIBLE EXPERIENCE, TERRIBLE SERVICE, MEDIOCRE FOOD!!! If you crave mediocre food and lousy service this is the place for you! The service is awful, it took 20 minutes to order and 45 mins and to get our food. We ended up getting it to go. Would have left except we were already late and starving. Avoid this place if you have any common sense. The staff does not care about serving you and has no idea that they need to tell you when things are delayed. You have to track them down. Have no idea how this place stays in business. You are better off to go to McDonald's, better food there and far better servce than Chili's. Now that is saying something. read more

Poor seating: The booths are too small and cramped. Poor Service: Although our server was fairly attentive, she made several significant errors, and exhibited an attitude that my wife and I felt was insincere, careless, and rather unprofessional. The food was nothing to write home about either. We probably won't be returning to this establishment. read more

June 4, 2015 Update Wow. What a difference. It was a late evening, and my daughter and I were starving. The drive thru line was way too long for In-N-Out, and we happened to be stopped at a red light near Chili's in Pleasanton. We thought we had sworn this place off since our last visit over a year ago, but being the benevolent person I am, I decided to give it a go before the stomach juices in my empty gut threatened to eat through to the outside. What a difference a year makes... We were greeted by our eventual server McKenzie after we entered the restaurant, and were seated quickly. Drink orders taken as well, which were brought to the table promptly. Very pleasant server, great attitude, very cute, and friendly. My daughter and I exchanged quizzical looks, as if to say "Are we in the same place as before?". Food also came quickly, hot and looking very appetizing. Their new menu is quite nice. I had the combo that included a chicken and beef enchilada, cup of soup, with rice and beans. Delicious. Daughter had the chicken quesadilla which she termed 'yummy'. McKenzie came back and checked to see if we needed more drinks as the bar was doing last call, as she didn't want us to miss out. Her tip just got fatter. I asked her to send over the manager so I could tell him how impressed I was with the increase in quality of food and service. He was very apologetic for the previous bad experience, which I thought was nice. He thanked us for coming back and giving them another try. Hopefully this is more than just a quirk and is a better example of how things have changed there. For those who have had a bad experience in the past, I hope you'll give Chili's in Pleasanton another try; it appears they are back on the right path. read more

We'd been coming to this location for years and service and food has always been average. I'm writing about the addition of the "electronic menus" at the tables since the last time I have eaten here. Greeter said, "Two and half?" when we walked in (2 adults, one toddler) Not a fan of calling my child a half a person. Would have preferred "2 adults, one child?" But I get that people without kids see things differently. We were seated in the back corner which wasn't a problem and actually great for my toddler. The greeter mentioned nothing about the electronic menu. The waiter, Max, came by and mentioned nothing about the electronic menu. We placed our order with him. We went through lunch and ate and enjoyed our food decently, though service was very slow. (no refills, no more napkins, no checking to see if we needed anything once food was served, etc.) We wanted to order dessert and so Max told us we could do so on the table computer. But between being pregnant myself and having a toddler to contend with, I could not reach the computer menu from where we were sitting. (on the other side of my blind friend) So he gave it to me but didn't really tell us or show us what to do with it until prompted. We placed the order ourselves on the computer. I found using the computer function to be a hassle and annoying. I rather just tell him what I want than have to scroll through the machine while my toddler tries to push the buttons and what not.... As it turns out there are games on the machine. I didn't realize til after the bill came that the games are not free. As it turns out, I had bought one of the games (that my toddler did not even wind up playing). Super annoying that I didn't realize I was buying it, nor that it was better communicated to me that the games were not free. We wanted to reorder drinks and so we pushed the "reorder drinks" button that seemed easy enough, right? But it said it had no drinks on order for us so that didn't happen since the server did not return to check on us anyways. We paid at the table on the computer screen and I will say that that part was convenient. I would have just liked to have been initially asked if I was familiar with the computer system and have its functions explained to me (including acknowledging there were extra fees associated with the apps) instead of people just assuming we'd figure it out or automatically know what it was used for. read more

Just throwing this out there, I do not eat at places like Chilis. The only reason why I found myself here was because I was in the middle of nowhere, on foot, and had a dead cell phone. The manager graciously went to the back to find me one at the promise of me dining here. I ordered the spicy shrimp tacos with corn tortillas. They were 0% spicy and the tortillas were oddly greasy and in the middle of fried and soft. Make a decision please! Choose a side! The staff was nice, the food did its job. My water was never refilled and the music is too loud. It's a Chilis and it was everything I expected. read more

Walking in to Chili's my friend and I were greeted by the manager. I thought, how nice. I've heard how Chilies is improving with new and fresh items on the menu. Having the manager greet us gave a great impression. Well it went downhill from the moment we sat down. We ordered our appetizer and drinks. My ice tea was fine but my friend's margarita was horrible so she sent it back. But finding our waiter to send it back was almost impossible. She ordered a glass of Chardonnay but was given Sauvignon Blanc. She just drank it because again, we couldn't find our waiter. The place wasn't busy at all so I don't know where he hides! Our salads were delivered, but where is the appetizer!? All in all, the service was horrible and so was the food. Our waiter came to ask how our food was. We just got it so how would we know!! Then he disappeared again. Stay away from Chilis!! Save your money. read more

Worst Chili's ever! Store is in need of serious updating! Place is so outdated! Had a weird smell to it. Server hardly checked up on us despite checking on the haoles next to us constantly. Pasta was hard and the drinks had a tap water like taste to it. read more

After a long day of Christmas Eve shopping and a very unsuccessful night of trying to find dinner with every grocery store closed and restaurants closed I ended up at Chili's for dinner. Unfortunately they were closing at 9pm for the holiday so I got an order to go for but unfortunately when I got home it was the wrong order. When I got there to to go door was closed so I had to order my meal at the bar. I ordered Chicken Fajitas and the Chipotle Crispers and was asked if I wanted guacamole with my fajitas and I said yes. Well 30 minutes later I got my order and headed home but when I got home I discovered that I didn't get the fajitas but I was given a chicken bacon quesadilla instead. I'm not sure how they mixed up a bacon cheddar quesadilla with a fajita but she didn't even include the guacamole she asked me if I had wanted. I ordered this for my sick sister who was hungry and craving this but disappointed when I arrived home with the wrong order. By the time I got home it was after 9pm and closed so I was stuck. Another thing is the quesadilla had very little chicken and all bacon. Another bad visit at the worst location ever!!! Never going back!! read more

We will NEVER eat here again. The couple in line before us brought their dog in with them. Their comment to us was "It is the only restaurant that allows us to bring our dog in with us." The dog was NOT a service dog. Didn't even have an intimation vest on. After waiting a long time to be seated, we asked not to be seated by the dog. They Manager claimed that the dog was a service dog. An obvious lie. The wait to be seated was also unjustified, as it was 4 p.m., not a busy time of the day. Once we were seated we noticed food particles on our table, and the surrounding tables as well. The buser had just wiped the tables down when we were seated. And the floor was also a mess. My wife ordered a Long Island Ice Tea. It was more of a Sweet & Sour Tea. The drink was credited back on our bill. Ordered appetizers, while we made our dinner selection. Waiter asked if we wanted our appetizers before our dinner. Well, Duh! Less than 1 minute after being served our appetizers we also received our dinner. Both the appetizers and dinners were cold, not even cool, but cold. The butter didn't even melt on the corn. Which was a major let down since we were after a hot meal on a cold and rainy day!!!! read more

Horrible, went here on Wednesday 28/2015 January around 4pm. It was little empty. There server was ok but talked too much. Ordered food, and glasses of plan water. Omg, water came in dirty glasses. One glass had blue scam on it another was plain dirty. Asked there server to get coke instead but the coke also came dirty glasses. Told the server that glass is dirty and asked for bottled water. Ok , so now comes two bottles of water, one with label and another.. without. When food came, it was dry, ....and food didn't come on trays but server just came with two plates of food. Also mits were flying at the table. To be honest, I was with my district manager, I manage a hotel..., service was overall bad. I will still say the server tried his best to do his work, but sometimes the harder you try the worse it becomes. read more

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The burger looked and tasted like it was machine molded, par-cooked in a steam bag in Detroit, then re-heated on a grill in Pleasanton. The cheese steak tasted like a vending machine sandwich, microwaved in a bag, and tossed on a plate. It took a few visits to wipe out the goodwill this chain used to have with me. But it's all gone now. read more

OMG. 0 STAR. NO SERVICE. WE HAVE BEEN WAITING FOR FOOD 30MIM AFTER ORDER. They need to get train how to do customers service. Waiter no eye contact feels like discrimination. Never ever will visit AGAIN!!. read more

Exceptional service today! Sampler was hot, Beer was cold waitress was in the Christmas Spirt. read more

Chili's - Sampler platter - Tex-Mex Near Me - Pleasanton, California

"I want my baby back baby back baby back baby back ribs...Bar Be Q Saauuuuuuuuuuce" LOL remember their commercial???!!! Chilies is one of my favorite "chain" restaurants but it don't like to eat here often. (I know its a oxymoron). This particular restaurant is just "ok". Their service is slow but acceptable and their food borders on "meh" and "ok". I would come back if there was a group of coworkers coming but would not automatically think of coming here for lunch. The one good thing that I like here is their Chips and Salsa. read more

OK caveat here is we did get to go. -1 star for the artichoke dip tasting slightly like gasoline and being so unpalatable that even with hot sauce and a good supply of beer it still tasted like diesel. -1 star for lazy ass cooks. We got the set of 4 sliders. They literally didn't even bother to break the set of rolls apart. They took a foursome set of buns slapped the middle parts in put on the top and wrapped it up. It literally was ridiculous. i know its "Just a to go order" but come on. -1 star for the lack of flavor in the mini Philly cheese steaks and the overcooked chicken crisper/wing type things. I was sooo stoked on getting food brought to me since I was exhausted and didn't feel like cooking but this just made me :( The only good thing was that the strawberry lemonade was super yummy! read more

My only complaint is that corporate needs to list prices of all items on the menu. The service here and food is five stars!

I'm usually disappointed by the food and service at chain casual dining restaurants, but the food and service at Chili's is actually quite good. I was surprised when I found out that Chili's and On the Border (a restaurant that I was not impressed by) were owned by the same company. I only get burgers and ribs at Chili's, and try some appetizers when other people order them. Their burgers are thick, juicy, flavorful, and filling. Their famous ribs are moist, tender, and delicious. Their fries are decent, and their various appetizers are all pretty tasty. I've always left Chili's full and satisfied. The price at Chili's is very reasonable. read more