My husband ordered online for curbside pickup. We arrived within the pick up time. Attendant came to ask our name. Waited for 30 mins in the parking lot. Called the store to see when our food would be ready. They said it would be another 15 mins. Very poor service and waste of time. Very disappointed. Never coming back again. read more

Ordered carry out an oldtimer hamburger no pink and no mustard. My hamburger was very pink and had hunt of mustard. Bun was soggy, lettuce soggy. Couldn't get the order right. The loaded fries appetizer seemed like the fries were old been sitting for some time. The order was picked up at the time designated to be picked up. Only live approx a mile away so it should have been fresh. read more

Chili's - hamburger PINK inside. order slip indicates no pink and no mustard, clearly that is not what was ordered!!! - Tex-Mex Near Me - Romeoville, Illinois

Absolutely horrible management can't seat a family with kids okay we left I get it covid. however the amount of people in there was crazy 6 adults can sit but two adults an 5 kids under 8 can't. We tried again two adults only waited over an hour to be seated when there was 3 tables with ppl in the whole restaurant an people coming in an out. We give up! read more

Went here for lunch. Monday - Friday from 11-4pm $7 lunch combo. I had the bacon chicken avocado club sandwich with fries and house salad. I usually don't have a big appetite but this was just enough and I was full after. I went around 3pm and it wasn't very busy nor loud. The food was good. I would have liked more fries but overall not a bad deal. The server was kind. I love that you can pay for your bill at the table and don't have to wait for the server to bring the check. Very convenient. read more

Chili's - Tex-Mex Near Me - Romeoville, Illinois

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I went here and it was absolutely perfect, last time i went to chilis the strawberry lemonade tasted like toilet water but this shit was delicious i slurped it up in a sec read more

I generally like Chili's but this location has to be one of the worst. Got there on a Saturday afternoon and it was pretty slow. There was just about 6 other tables of customers. Not busy at all. I was immediately seated in the "bar section", which from my experiences at Chilli's always has poorer service than in the regular dining area, so I was a bit worried. Waitress took forever to come and greet us and take our order. 20 minutes later our appetizer showed up but she didn't bring out the small plates to put them on. We asked for them and then waited forever for her to bring them out to us as our food got cold. Then someone walked in and sat at the bar and our waitress walked over and starting serving them and then started to tend bar while completely forgetting about her other 2 tables including mine. She spent over 10 minutes making 2 drinks. Bartenders should not being waiting tables while tending bar. After countless attempts the waitress/bartender gave us refills on our drinks. 45 minutes after we finished our appetizer our meals came. Mine though was wrong and as I tried to get the attention of the waitress again she was back playing bartender and completely ignoring my several attempts to notify her of the kitchen's error. Eventually she came over and after another 15 minutes they corrected my meal. I got no apology from the waitress or a visit from the manager . I was so disgusted that I paid for my bill on the card reader on the table and walked out without saying another word to the waitress. Slow kitchen and subpar service. I won't be back to this Chili's. read more

My 3 kids love going to chilis and we go there every Sunday. They all get the original chicken crispers every week. They were distraught to find that you discontinued them. My family will never be coming back. read more

Its honestly sad. They didnt even acknowledge me and my party were there. A person, a older woman, was too busy cleaning two of the tables, saying bye to one, and then asking another how their food was. Thats GREAT. but why would you not even think to look at the door? We had enough time to stand there and view a menu laying out. But once she went to check on the table we left. It was not lunch rush, or i would have understood. It was 2pm on a Sunday. No excuse. Being a server myself you check the doors before every task and after. If its a long one you check every 2-4 min. Absolutely sad. read more

Unfortunately , I had to give one star because it wouldn't let me post without( but they don't deserve it. We order from them because they are the only restaurant in our area but their food has really gone down hill. It's never cooked correctly and alway cold. read more

They were nice enough to let us enjoy our large group here right before they close the kitchen and they accommodated three large tables of us right next to each other and put our favorite ball game on. Nate did an excellent job at making sure that we were all taken care of. When he forgot to bring my chips he offered to bag them up and stuffed the bag to the brim! read more

Chili's - Tex-Mex Near Me - Romeoville, Illinois

We showed up 30 mins before closing with 20 people and they made it happen! Awesome people. Would definitely recommend. Everyone had a great attitude towards us as well when it would be easy to be a little unhappy that we extended their night by an hour. Rachel took care of us and was a sweetheart. 5 stars for customer service. read more

My girlfriend and I went to chili's and I was very disappointed. I ordered their Cajun chicken pasta It came out with a lot of red pepper ssprinkleD over the top. Tasted dredful. I tried some of the cream sauce that didn't have pepper and it was bland .... not the flavorful sauce it usually had. Only took 2 bites couldn't stand it. So I ate the garlic bread. Waitress asked if i wanted it wrapped. Told ho bad it was. Didn't seem to be concerned. I wonT go back. Been eating Aaron chili's a long time. Very surprised. Could just be this location. read more

Some times the food and service are fine. Today a manager, would not simply admit that a mistake had been made with my order being skipped or mishandled. Instead she became defensive and unprofessional. The managers use standard talking points, such as "food comes out at separate times" instead of the truth (they made a mistake). It's insulting. When you sit at the bar and order two appetizers, and then two couples come in after you and sit on your right and left, order entrees and a similar appetizer. When they are all half way done with their meals, and you have nothing, you know somethings wrong. Surrounding customers commented to me of the unprofessional management. read more

Got off work and I was very hungry and had a hankering for a nice burger so I order online to go while I was driving home from Chicago, order a classic bacon burger, placed the order at 4:08pm, and the pic up time was 4:40pm, arrived at the restaurant at 4:35pm and went inside and pay, guy told me that it was not ready so I waited but then kept waiting and at around 4:55pm, I started ringing the bell to get some kind of answer, but no one came over till 5:05pm a lady carrying my order came over, asked if I had paid and she handed me the bag, so I drove home hungry as I never been, and to my surprise when I got home I open the box and there was maybe 10 fries, then unwrapped the burger and it was just a piece of overcooked meat, 3 pieces of bacon, no cheese and no mayonnaise or any kind of sauce, completely dry bread, no lettuce no tomatoes, no onions no dill pickles, I was so angry (and hungry) and I had showered already and with the cold outside I decided to not drive back and return this garbage, so to my dismay I ate it after adding my own condiments and lettuce and tomatoes, As I write this review is the day after and I am still pissed off, I always order from this location and there is always something not right but this time was the worst, I could have gotten a better burger at McDonald's read more

Chili's - Worst burger I ever had - Tex-Mex Near Me - Romeoville, Illinois

We ordered from chili's tonight and the food was awful. My salad had bad lettuce and the chicken was hard like it was frozen. My grandson ordered ribs full of fat and had no flavor. If Romeoville had more restaurants people would not eat at chili's because their food is not worth the price. read more

Chili's rarely disappoints when it comes to value and food options. I haven't been in some months but I knew about their new menu items. I decided to go with the Honey Chipotle Waffle Crispers and I am glad that I did. Upon arrival, the host was really nice. However, my server seemed to not want to be there. She was attentive but she never smiled. It just seemed a little uncomfortable looking at her and telling her that she forgot my fries with my meal. She apologized and retrieved it no more than 5 minutes later. My friend asked if I wanted dessert and I do love their cake and ice cream but I didn't want to be around her any longer. We decided to get something from else outside. The patrons in the table next to us, looked like they felt the same way. Just bleh with her service. All in all, mediocre service and bomb food. read more

Chili's - Honey Chipotle a Waffle Crispers! - Tex-Mex Near Me - Romeoville, Illinois

I love Chili's but unfortunately this location has terrible service, they are always out of food and beyond slow. It took almost 45 min for them to bring the food out after ordering. read more

Matt was our server he new his job he mentally noted our orders and deserves the tip that we gave him if not more the food came quick and always had a full glass. read more

Had a great waitress named Darshay. She was friendly and pleasant. And also the bar tender who made our drinks named Cesar! They were so wonderful! They made our Saturday so amazing! read more

Okay...So I look over at my wife and say "Why don't we go to Chili's?" which gets me a real confused look in return. She said okay anyway and we were on our way. When we sit down the first thing I notice is the addition of touch screen tablets at every table so the guests can just pay whenever their ready. Thought that was a neat idea, but they were kind of large and cumbersome for the little table we were sitting at. A shame you cant use them to order and cut out the servers all together. Might have been a better dinner. We order our margaritas and decide upon getting the 2 for $20.00 special they were running. They also were doing a fundraiser for St. Jude's Hospital. Color the pepper and make a donation. We figured what the heck and each donated $5.00. We got our peppers colored before the server returned to take our order. Two burgers and a bowl of chips and guacamole is what we ordered. Everything was very spicy so we asked for a couple glasses of water. The water took 10 minutes. Besides dropping off the water our server never came back to check on us. The place wasn't busy at all as we got there before a typical dinner time. When we were finished eating I decided we would pay up and get out. I pull up our bill on the tablet and notice two things right off. First, we were charged full menu price for our food, not the 20.00 special they were running. Also the computer was figuring our gratuity on the entire bill, including our $10.00 donation. The difference between the special price and the full menu price was just over 2.00 so I really shouldn't have bothered, but I hit the "Call server" button on the pad and the red light on the top started to blink. And then we waited....Our empty plates all stacked up in front of us...we waited. The manager walked by, looked at me and smiled, kept on walking and their was no sign of our server. After five more minute we gave up, adjusted the gratuity down to 10%, answered some survey questions while we waited for our card to process and left. I told my wife if I ever suggested Chili's again she was to kick me solidly in the behind. read more

Stopped here on a whim early on a Saturday afternoon! It wasn't busy, no wait time what so ever! We were seated in a comfortable booth. Service was quick, food came out hot. Server was courteous and efficient. The place itself was clean and quiet. Honestly no complaints. It was an average experience at a typical chili's! You know what you're getting when you visit. I do appreciate that they list caloric estimates with every dish right on the menu! This helped me narrow down my choices for lunch! read more

Typical chili's. Great food for good prices. Service was good, usually is. They've always fine a great job with drinks and accommodating special orders. Lots of tvs to watch the games. And if it's crowded, I've always found space at the bar. read more

Chili's - Tex-Mex Near Me - Romeoville, Illinois

zero stars waited an hour for a server, orders were incorrect, appetizers were brought out after entrees, and took over an hour to receive bills that had to be corrected multiple times read more

When I go out for a fast casual meal at a chain restaurant, I prefer Chili's. It's typically very good. This Chili's is not. I've been a few times now and each experience is worse than the last. After 9pm, you can expect the restaurant to be both empty and visibly filthy as the servers have mailed it in by that. You can also expect little to no service whatsoever. You're invisible to them at worst, and at best you're a nuisance standing in the way of them going home. I complained to corporate a few months back and as a result, their GM was on the horn to my girlfriend in no time. She was very apologetic and that she needed to do some retraining. She also said she would send a $20 voucher to the house, which was very nice. However, that $20 ended up being $15. Again, that's fine. We've put off using it for a few months and even thought about using it at a different location. But today I wanted a quick lunch, so we decided to give them another shot. The servers have the art of trying to upsell down pat, but that's where it ends. I ordered an iced tea. When I ordered a refill for that iced tea, she brought a cup of tea and a cup of ice. I kid you not. I've never seen anything like that in my life. But I let it go and figured out a way to merry the 3 cups in front of me. The food took a really long time and I quickly realized it wasn't the kitchen's fault when the chicken tacos in front of me were clearly sitting under a heat lamp for probably 20min as the chicken was so dry it was inedible. The server returned them to the kitchen and I was greeted by a floor manager (who was very friendly, helpful and apologetic). The new tacos came out resembling nothing of what was initially brought to me. They were beautiful. Which made me suspect that the server scraped off the wilted heat lamp lettuce and tomato before bringing my first order to me. I also noticed other orders at tables around me being sent back. The floor manager comped my tacos which was nice, but the staff is a trainwreck that only seems to be getting worse with time. I will not return. I can spend the same money at many other places (including other Chili's) and have a far better experience read more

When one of my best friends got married, there was a 3 to 4 hour gap between the wedding and the reception. What did we do? We went to visit the old stomping grounds and paid a visit to Chili's....as we did many years previously in college. The service here was always prompt and our food was great. We got to watch the ball game and chatted about old times. Server was great and helpful as well. Overall we will always be bqck when we have a chance. read more

Chili's = good. This Location = not great Everyone gets a bad server here and there. Our server was just an idiot. She had no system for how to greet customers and take orders. I hope other people get better service. If not, this place is doomed. Interior design was good. Place seemed a little cramped. The bus boy (or whoever) did a crappy job of cleaning off the table. I had to wash my hands three times while I was there just cause they kept getting sticky from touching the table. Which gave me time to check out the bathrooms. Very clean. Cleaner than our table. Guys room had an automatic paper towel thingy that pretty much didn't work. I HATE, let me repeat, HATE automatic bathroom crap. They should make them intuitive and not defensive. Food was okay. Don't get the "queso dip" off the appetizer menu. It's like pumpkin colored cheese dip with no flavor. My burger was cooked perfect and tasted great. Fries were bland but my fiance seemed to like them. Server was only concerned with liquor sales which sucks for her cause I don't drink that much. Just keep my drink re-filled and your tip will be large. Which she did (the only good thing about the experience). Management needs to do a better job of training their servers to work more than one table at once. One more thing. To all you ignorant people who think you're important. TAKE OUT YOUR god-damn Blue tooth when you're out for dinner. YOU are not that important. Also. Ramone B. Why such a low star rating when all you have is nice things to say about the place? I'm confused. And Mark C. Elaborate. One star. Tell it how it really is. . .That crap happens everywhere, tell us why it was so awful that you had to take four stars away. read more

From someone who has been going to this location for many years, I have never been more disappointed than I was my last visit. On March 6th I dinned in at this location and on my way out I accidentally left my wallet on the table (we left around 9pm). Upon realization it was too late for me to call because they were already closed. The next day they said that they had my wallet there. When I came to pick it up the manager brought it out. I checked to make sure everything was there and noticed all of my cash was missing. When I asked the manager to see if there is a way she can look into it she said with a smile on her face, unfortunately they don't have cameras and there is nothing she can do. She made no effort to try and help or even ask the evening staff. She brushed me off like it was nothing. It's really disappointing that as a manager she could care less about this situation and that potential one of the staff members could have taken it. Unfortunately this wasn't the only thing that happened last night. After being told that our wait should be 15-20 min, we ended up waiting for about 40min before the bartender asked if the hostess knows that we are here. We told her we gave them our number and we're waiting on a text. The bartender brought this up to the hostess and we were seated right away. I am so disappointed with this experience and I will not back any time soon! read more

If I could give no stars I would. My boyfriend and I decided to get a drink and app. Sat at the bar. The bartender was rude the whole time. We ordered southwestern egg rolls. It come with avocado ranch, they gave us regular ranch. Claimed it was made that day. It wasn't green at all. It's regular ranch. Told the bartender he didn't care got another one, same thing. Called the manger over. Was telling her about it as she was walking away from us. She said I can give you a side of guacamole that's how we make it, I said so I have to make my own. She brought me one she made, it looks just like the other two WTF read more

Chili's - Tex-Mex Near Me - Romeoville, Illinois

Went in Chili's restaurant to order "To Go". Was told I had to give my phone number to order. "The register won't take a order without your phone number". I asked to speak to a manager three separate times. Manager told me that Chili's needed my phone number to "track us!". Is this "1984"? Manager gave me attitude because I didn't want to give my phone number out. Family-friendly restaurant? Hit or miss at this location in Romeoville. Some employees are great others don't seem to care. Short staffed. read more

The food is often good with an occasional slip but if I have an issue, the waiter takes care of it. However, the booths, salt and peppers shakers, menus, etc... are dirty. Employees are usually friendly and attentive. There are some training issues I have encountered, however, when I speak up about something that is forgotten, they take care of the issue. read more

On 2/11/2022, I placed a Curbside Pick Up for 8:45pm. I arrived and parked at the designated Curbside parking space at 8:45pm. I checked in. I waited and waited. No one came out to bring my order to my vehicle. So I decided to go inside and just pick it up. No staff to be found. My order was sitting on the shelves along side the other paid orders. I grabbed my order and left. I got home. The food was already cold. The Curbside feature at this location is not efficient. At this point it should just be eliminated and have the customers pick up their orders inside the restaurant. read more

Extremely poor experience. Incredibly understaffed (no bartender, 1 cook so food was extremely slow) and waitress had airpods in for the entire time. Unprofessional even for Chili's, which says something. read more

Honestly love them 1. Nice people 2. Good service 3. Good ass food 4. Friendly vibe 5. Decorated 6. Funny drunks 7. Kind hearted people 8. Waiters not on crack 9. Comfy seats 10. Good shit my dood read more

Our waiter was fantastic. He connected with us well and was quite friendly. Food was good. I think I had my tastiest steak ever here. We did experience issues paying with the table device but we'll be back. read more

Excellent service, love the most of the foid items we orderedwas enjoyable need a few more items to menue but over all loved out experience

I'm being friendly when I post a one... I understand when you advertise curb side it sounds super convenient. In actuality I got here 5 minutes early waited til 10 mins passed my order to call to have someone come out to apologize. I also have seen two customers walk out with there food after I even parked. I'm disappointed on how he curb side works especially when I placed my order over an hour ago for it to be ready at the curb side time promised to me. I think I would've been better off calling or coming into place my order and just sit and wait. Wow very disappointed. It's been 16 minutes passed the curb side time promised now and still waiting! read more

The food is ok and that's the one and only decent thing about this place. Can honestly say we've been there 2-3 dozen times throughout the years. It is very close to home. Our two experiences this past week have convinced us to never return. (We were there twice) Very minor but annoying issues were compounded by rude, unprofessional and unapologetic employees and management. I'm pretty sure there is a newer GM at this location. The quality of customer service has abruptly taken a nose dive. I am very tolerant of sub-par service and rarely make any type of fuss. I too am in the service industry so I usually let stuff slide. The 2 instances this past week were enough for me. Too long to get into detail but both times involved the GM and both times she offered no apology. She actually had the nerve to roll her eyes at me when I explained what happened. We will never be back read more

Today we had a birthday party for 25 family members it was my mother in law. Everything was 1st class from our seating to the servers as well as management making sure here day was special hats off to the cooks food was excellent and my mother in law was very happy with everything thank you everyone at this location manager runs a tight ship ! read more

Chili's - Tonight we celebrated my father's birthday and we enjoyed ourselves we really enjoy coming to this particular restaurant - Tex-Mex Near Me - Romeoville, Illinois

First time taking the food to go. Everything is separated and labeled in nice to go boxes. Alex's Fanta Fe Burger was a nice "pink" and juicy. The down side was that all the ingredients on the top were literally missing or very small portions. Overall, the food was great. I have no problem ordering to dine in or to go again. Thanks Chili's. read more

Came here with a few friends from work. I prefer Friday's, but lost the vote. I never know what to order, so I decided to get wings. Wrong choice. If you want wings, go across the street to Buffalo Wild Wings. The reason I gave 4 stars is because the service was incredible. Nate, our server, was beyond helpful. My drink was always full. Food came out quickly. They even kept the kitchen open later for us. He made splitting the check easy, which seems like rocket science for most servers. 25% tip for you, Nate! read more