I give this place a 5 compared to all Mexican food in the tri-cities. If it were a different city they would probably get a 3. Seriously and sadly this is the best Mexican food in the area. And I say that after living in Mexico for 2 years! Mexico has great amazing food...tri-cities does not. Save the time just go here, yea it's costly, but so is everything else in the area. read more

I just moved to Tri Cities from San Jose and needed a quick bite while exploring the area. It wasn't too busy but I was really impressed with how nice and personable the girl preparing my bowl was. I believe her name was Cristall. It kind of bugs me when employees don't let their personality shine through, like they're robots... Anyway, she didn't skimp out on the meat, let me take my time and had a great sense of humor. I wish other location employees were like this instead of pressuring you to hurry when there is NO LINE. And of course, Chipotle's quality, Non GMO & tasty ingredients never disappoint. Great customer service! Thank you Cristall! :) read more

Ok..I compared this Chipotle burrito vs burrito to the #1 burrito joint (el.Fat Cat) and Chipotle wins! but also consider El Fatcat reviews are highly skewed.. highschoolers school (across the street) :) they like fat burritos and post yelp reviews after eating one... alot! ... the ingredients make the diff with Chipolte being EXtra careful what they're serving and a higher quality product imo. This review gives Chipotle the tastest large burro compared to #1 read more

I've been to this particular Chipotle chain multiple times. The first few visits were a bit spotty with the service and food taste compared to the Chipotle in Seattle that I used to frequent. However it sounds like they are a relatively new chain and hiccups are understandable. At any rate, I'm glad I stuck with them! This most recent visit I went in to order a steak bowl and the steak was just barely too little. Rather than squeezing by and giving me the last bit of the old batch of steak, the server politely asked if I didn't mind waiting a few minutes for fresh steak. I've waited at different chipotles, sometimes up to 10 minutes for refill on certain foods and it doesn't really bother me. At this visit I only had to wait at most 3 minutes and they gave me the bowl for free! I honestly didn't mind the wait and the steak bowl I received had a huge serving of newly cooked steak. Thank you for bringing Chipotle to the Tri-Cities :D read more

Fast service. Love the rice and guacamole. Chips with the special white shredded cheese. Burritos are huge and great prices read more

I ordered from doordash and my order was completely wrong. I ordered a keto salad bowl. What I got was a half full bowl of lettuce, a couple bites of steak, hot sauce and cheese. Missing guacamole and not even edible. When I try to call the store the number is disconnected so now I get to waste my time and gas driving back to the store to get it fixed. Never again. read more

I eat at chipotle restaurants when I'm traveling on business. The food is usually pretty good. I read reviews and had my doubts about this restaurant. I was in a hurry so I gave them a try. The food was typical chipotle food and portions were about normal for this chain. Yes, the salad bowls could be bigger and they could add more meat to the bowl. read more

Typical chipotle experience without the long line. Good food. Clean restaurant. Limited parking and bad street entrance. read more

Chipotle Mexican Grill - Mexican Near Me - Kennewick, Washington

Very upset with the lady who checked us out. My young child wanted a burrito, the kids build your own. The nice gentleman who started the line stated he will make it small with half the portions, so it's kids. Than when we reached the checkout I informed her that one is a kids build your own. She stated they didn't have a kids burrito....than why is it on the board??? Very disappointed read more

Extremely disappointed that I get treated like shit when I go into your establishment almost every single day to order food. First off you need to take away the BS of not being able to take cash. Their is no coin shortage and most all other business are handling cash and doing business with cash as well. What's the issue? I am so irritated by this that I almost decided not to return to your restaurant. Two, some of the girls that work there have extremely bad tempers/attitudes and shouldn't be anywhere near the service industry if you are going to treat people disrespectfully. Also, if you aren't going to allow anyone to eat in your restaurant, make sure you aren't making exceptions for certain customers or employees. If one person can't, they all can't. I have had more unpleasant interactions with you guys in the past couple months than I have in my entirety of eating there over the years. read more

Clean, quiet, good food! Portion size is smaller than I'm used to. Usually they give you a larger portion for a salad. Other than that it was great! read more

Good Mexican food fast food is a cut above the rest of its field. This chain makes Taco Bell seem cheap. The staff is friendly and fast. Five star fast food experience. read more

Don't go after 9pm. Everything closes up 30-45 min before actual close. This is about the 5th time we've gone around 9pm and seating is closed up and tons of food options missing and food quality goes way down. We still love chipotle, but never go later in the evening for this reason. read more

Horrible service. They had no idea what they were doing. The food was bland that we had to put sauce on it when we got home. I'll never eat there again read more

Honestly, the crew there is awesome. I come there after almost every shift to get dinner before I get home. Poor guys get yelled at all day for asking people to wear masks in a pandemic, and a few times I've ordered food before hand and it had been stolen and they had to remake it. Cut them some slack. I work in food service and a lot of people are super fucking mean. read more

The staff was friendly and so helpful! We made a mobile order and my husband could not find it (they found it after the fact, my husband missed it), they remade the order without issues! They were quick and the food really hit the spot! Thank you to the staff for being friendly, helpful, and speedy!! read more

I frequent a lot of Chipotles' all across the country. Should be a good meal but not at this location. i got a half spoon of rice and they didn't have black beans. The Carnitas was cold. Service was good but food was not close to what it should be. I won't be visiting this location again. This was the second strike. No more for me at this location. read more

Horrible . Chips are over cooked , no salt or lime flavor and taste like old grease. I got a bowl , chicken is super chewy and more so a pile of mush and scraps , than chunks of chicken . The worsttttt part , the guacamole . HORRIBLE. Literally tastes rotten . Allllll over my food . Disgusting . Save your money . read more

I love chipotle so much, but this location is a disappointment. I've been a few times, ordering online-and the food is NEVER ready at the pick up time or even ten minutes after. Pleaseeeee get it together, chipotle. read more

I just moved to the tri cities from Los Angeles and when I heard there was a chipotle in town I was so stoked!!! Because everything I have been looking for (forever 21 & h&m they don't have here) but anyways I was so excited because I love chipotle I have been to this location twice and both times the food and service was just terrible. The first time I went they were all out of lemons so I asked the cashier if by any chance they had some extra she laughed and said "no but if you'd like I can go cut some just for you" like if it didn't sound sarcastic at all.... As I returned to the table I got back up and tried filling my cup with iced tea so again I had to go back and ask them for a favor and she said they were out of tea. So instead I just got lemonade and problem solved as I was sitting my boyfriend was eating his chicken bowl only to see the chicken was still pink!!!! So we decided to throw our bowls away( untouched ) and just leave... We decided to give it another chance a week later this time ordering steak it was around 7 p.m and there was no line which was great!! As soon as we walked up there was only one cashier and one person prepping our bowls. While 5 other people were in the kitchen. There was an apron on the floor which automatically disgusted me!! Not only that but a worker that was already off his shift was in the kitchen cursing while holding a video game and saying "there isn't sh*t to do in tri cities" I agree with you bud, but there is children around!!!! So as we were paying I tried ordering some chips and the cashier tells me they are out of chips. Well that's not a surprise!! But wait it's only 7 pm you guys don't close for another 3 hours or so. Long story short my food was cold had no flavor horrible service like where is the manager?!! Chipotle you need to do something with this location because all the other locations I've been too are excellent I hate to even leave this review. I hope next time I go which won't be for a while the food and service gets better read more

You know I am not the biggest fan of Chipotle. I think the food is just okay. I do love their values and morals and the fact it's natural. The service is good. No complaints really other than I prefer a Taco Truck over a chipotle. It just taste so much better! read more

Food was tasty, but EVERYTHING was cold... like eating cold leftovers. Very disappointing. Salsa was average... more like something out of a jar, but the pico was good. The chicken was awesome! Grilled perfectly. Brown rice was undercooked and chewy. Price was reasonable and the staff friendly. Tables all filthy. Overall, food was okay and not a horrible dining experience, but I think we'll stick with Costa Vita for now. I'll try Chipotle again another time because this is the first poor experience I've had at one. Come on Kennewick Chipotle, you can do better! read more

Best fresh fast food, but you should already know that about Chipotle, assuming above average intelligence.

Definitely a plus that they finally opened a Chipotle in Kennewick! Forget all the haters, because we eat here once a week without a problem (knock on wood lol). read more

I've been excited for chipotle to open here since April when I heard it was opening. However, they were not as good as I hoped. Their lines have been long for days and I finally decided to go in when I saw a short line. They were out of a lot of things like guacomole, but I still wasent deterred. The line was short but took long while. I ordered a salad and added veggies. The bag was cute but the veggies and chicken were burnt. The salad was terrible. I want to give them another chance after they settle in more, but will definatey being going to qdoba and costa vida since they are faster, run smoother, and taste a lot better. After this I don't know why everyone is obsessed with chipotle. Especially when qdoba usually has enough guacomole and its free. read more

Very disappointed in this chipotle! I've been to many different ones and nothing but fast and friendly service. We unfortunately brought my sister to this chipotle for her first chipotle experience and she was not impressed. My mom went to order her usual which was a salad and the line server didn't bother to mention they were out of dressing and when asked just said they don't have it and no they couldn't make any. They were also out of Guacamole which we love. I had to explain to my sister that they are not all like this and don't all take 30 mins to get your food. read more

I hate to say this but the employees here have horrible customer service skills. They greet you with attitude, if they greet you at all. Most times they aggressively shove food into your bowl. God forbid you ask them a question because they will flat out roll their eyes at you. I get some of the people who work here are young and maybe think it's okay to treat customers poorly, but after having to deal with this numerous times I won't be going back. This last time I asked one of the girls working there how spicy their sauce is and she decided to just throw in my bowl while letting me know it's medium. Um ma'am, I did not ask you to add it to my bowl. She became so angry that I told her I didn't want it, she rushed over to the trash can and slammed the bowl in there as if it was her touchdown victory dance on a football Sunday. I almost laughed except she was shoving a new order into a new bowl so sloppily I totally lost my appetite. read more

Real Talk! For those who have never been or this is your cherry popper, this is not a Mexican restaurant, its Mexican spin on subway style American version of Mexican food. Still, to quote Tony the Tiger, "ITS GREAT!" Its new in the Tri's and of course the whole Columbia Basin came all at once. You cannot prepare enough for that. I for one have been to many Chipotles and they are all great. With the stress of all the population coming at once, they kept it together. It was obviously a great opening. i had one every day for three days, and if you do it right, it can be healthy and high in protein. Black Beans, Brown rice, chicken, and "hot" salsa, hey, its a great change of pace. Welcome, and i look forward to many more trips. Of and Chipotle can not be beat or copied by those other two places that shall stay nameless! read more

I have visited different chipotles around the country. This Kennewick location is by far the worst, customer service was horrible no eye contact very annoyed employees the food tasted bland no real flavor would not go again. Overall experience was very disappointing. read more

I hadn't been to a Chipotle since I left Seattle last September and really glad to see one in the Tri-Cities. It feels like their location is a bit tight, especially with heavy traffic in their first few days. Would probably suggest avoiding it for a week or two unless you want to wait in excessive lines and somewhat slow people serving you up. read more

I love the food that is why I keep coming back. Chipotle, your model is broken. EVERY time I visit the dining room is dirty, this location is just like all of the others. Customers are cleaning tables, no forks available. The cashier can't take care of the dining room when it's busy! Could I also suggest that the staff make eye contact with customers, and not talk to me like a robot. read more

One of our favorite places to eat when we want Mexican. My son likes the hard shell tacos and I love their chicken salad. I usually get it without the beans or rice to make it carb free. And instead of dressing I use their yummy salsa. Very friendly staff too. read more

Can't go wrong with this place! I see people talking about it lacks taste, average customer service, Chipotle is hands down the best place to eat for that area, and the taste is amazing! The steak is always cooked perfect and due to heavy traffic items always fresh. The customer service is avg, but it's fast food chain with younger adults not 5 star restaurant people. read more

Chipotle is one of my favorite chains. Unfortunately this brand new location is not up to par with other Chipotles I've been to all over the country. Customer service was not good and she literally scraped the bottom of the lettuce bowl and didn't even fill my container. I do not do rice or beans and asked if they had more lettuce. She went back and scraped out more instead of changing to a new lettuce supply. Literally scraping the metal container. Oh and did I mention they were out of the dressing which is the only reason I get salads here! I question if I'll be back again to this particular location. read more

This place is Qdoba rebadged and given funny cups. It's very underwhelming. If you like Costa Vida and not the ridiculous prices they charge, then you know what chipotle is about. Not saying Qdoba is the reigning champ here just a point of reference, It's just ok...steak burrito run ya 10 bucks w the 1.95 addition of guacamole and that's with out a drink. Nothing turns me off but nothing worth raving about just, meh.....enjoy. read more

Dirty, slow, small, cramped, all at 3pm? Never saw the management, can't believe the standards are so low. 45 min door to order.....maybe Baja Fresh will get it right. read more

This is the first time I've gone in since the shutdown and arrival of cold weather. I was there for lunch around 12:30 pm. It was 36 degrees outside and about 63 degrees inside. My food started out warm, and was completely cold in about 5 minutes. I also got cold in spite of wearing my jacket all the time I was eating. The food was good, the staff is friendly, but I won't be returning before summer if they think that I want to eat while wearing hat, mittens, and winter jacket. read more

I love chipotle but this one has a ways to go before it fully takes on the full chipotle experience. The food was good, where out of corn and chicken at the time and had to wait a little bit. The staff is super friendly though, like the kind you can take home to your parents. Overall a DECENT trip to chipotle. read more

I first went to Chipotle for the free burrito deal they offered online. I was very impressed with the size and flavor. The staff was especially helpful. Since the free burrito I have been back several times! Love the Chicken salad and kids meals for my kids with organic milk. They even gave us free guacamole last time when my 1 year old ate our entire container for dinner and we went back up front to buy more. The staff just gave us our second serving of guac for free. Talk about excellent customer service!! I love this place and will be back! read more

Let me start this off by saying I recently moved here from Texas. Having said that I LOVE CHIPOTLE! I was taken aback by the fact that there is only one Chipotle in the area. I did however thoroughly enjoy it today. The store was super clean and the staff was attentive and friendly. I was having an off day and messed up on part of my order. Without skipping a beat the guy made me a new one and reassured me it was no big deal. Service like today reminds me why my family goes to chipotle a couple times a month. Great food! Phenomenal service! Excellent prices! read more