Worst chipotle service I've ever had. I went specifically for the white cheese queso and chips. I also ordered a bowl and a burrito . The lettuce was brown and I asked for fresh lettuce and it was still brown. When I got home They left the queso of the bag. And charged me $8. I called the store and they wouldn't answer the phone. The automated system wouldn't connect me to anyone and hung up instead of responding to the promps. I texted and asked for them to either refund me the money or deliver my order. They offered me two quesos for free the next time. Totally defeated me even trying to have them make things right. . They have lost me as a customer. Mistakes happen but when the owner/manager/biz doesn't respond to a complaint, answer the phone or allow for a customer to have things made right- they are the wrong owner for the franchise. Based upon the 2 star average rating this place has, this franchisee should LOSE this restaurant. the Chipoltle name and reputation havr been tarnished. read more

Chipotle Mexican Grill - Didn't give me my whole order but charged me! - Fast Food Near Me - Kildeer, Illinois

I've read some rather bad reviews of this location on here, but I disagree with their assessment. My husband and I went there yesterday for lunch before going to a movie across the street. The staff was friendly, the food was good, and the restaurant was clean. No complaints from us. Plus, 2 officers from the local police department were there getting their lunch. One thing I have learned over the years--if cops eat there, it must be good. read more

¡Dios mio! I ordered a chicken burrito bowl and por favored for some hot sauce and they smothered the plate like el jefe was angry at life and taking it out on my bowel movements. This spicy pollo ripped through my intestines like Hurricane Mitch of 1988. I spent the next several hours feeling the wrath as if I were paying the penance of ten thousand full grown gringos. Can we try to take it easy next time? There's no reason for bloodshed. It's Saturday night and I had to cancel my plans. Also, the chips were stale. Overall, today was no bueno. Tres stars. Get it together, guys. Edit / Update: I came back to take another star away. It's Day 2 and it's been a rumble in the Bronx. My cheeks are en fuego and I've been bunkered in the bathroom. It's become my new home like the family of raccoons living under my neighbor's front porch. Still very much no bueno! read more

I eat here once maybe twice a week and I always place my order way in advance to ensure that the food is ready. Whenever I show up almost every time they ignore the people picking up orders and just go through the whole line of customers placing orders before even asking the people picking up food for the name on the order. read more

I won't ever step foot in this chipotle again after multiple instances of terrible food/service. I've never written a review before but so disappointed with this establishment after many instances. Today was given stale chips and a cheeseless quesadilla and finally giving up. After reading many reviews, it seems this is not just our experience, but many people's. Drive to a different chipotle just don't go to this one. read more

The food wasn't bad and the first two people working the food line were friendly. Then we came to the checkout employee. Very unprofessional, stopped checking us out to pay attention to the grub hub people. The restaurant was filthy, tables dirty food on the floor. After ordering receiving our food felt very uncomfortable whether the food was safe to eat due to the dirty restaurant. Also ordered the chips and the salted lime flavor we enjoy was lacking. The salt was at the bottom of the bag. read more

literally the worst chipotle in the area. Staff is extremely rude and they're always closing early and always out of stuff. I drive the extra 15 minutes to go to a different one. I recommend you do the same. read more

Not necessarily specific to this location, but in general it's a crap shoot if you'll get the correct order whenever you use the Chipotle app. If you must eat at Chipotle go in the store. read more

Wish I can give a 0 star VERY UNHAPPY with my visit at Kildeer IL location today. I placed my order via app and set the pick up time as 8:30. I arrived 15 mins early (my bad). There were only 2 customers in line and 1 workers preparing orders. There were 3 or 4 other workers just hanging around. One of the girls told me they will work on my orders. Well, NO ONE started to prepare my orders knowingly I was standing there waiting. Then, people started to come in and all workers chipped in to prepare orders for customers in line. I got to give them credit for being on time as they handed me my orders right on 8:30. And yes, they made me stand there waiting for the whole 15 mins. It is obviously my bad to be there early and they have all th rights to refuse to fix up my orders and make me wait til the promised time. So, Word of advice: DO NOT, I REPEAT, DO NOT ORDER IN ADVANCE AT THIS LOCATION AND ARRIVE EARLY, THIS LOCATION WILL PUNISH YOU FOR BEING EARLY. You will get faster service ordering in the store. read more

the food always has something wrong with it (the chicken, steak, guacamole, beans), it's never a quick visit always a minimum 15 min wait. and the workers don't even know how to make the entrees correctly, giving me a burrito that's 2/3 beans and the rest filled. it's always super messy on the inside and dirty and the bathrooms smell constantly. definitely recommend Qudoba instead! read more

Walked in tonight at 9:20. 2 men were cleaning and looked at my boyfriend and I, didn't greet us. Just walked to the back. After someone came in behind me, a woman came out to help. As she's making my burrito it starts getting busy(5 people behind me now) and she(I'm guessing the manager) yelled "Hey Matt!" 5 times.. until she had to excuse herself while she was in the middle of wrapping my burrito which now is fallen apart within the first 2 bites.. Well, Matt comes out.. in front of me and my boyfriend he says "oh shit!" And walks to the back again.. obviously to calm himself down because he was HIGH AS HELL! His eyes were bright red and smelled like weed baddddd.. he starts finishing my order with no gloves... right after he put down his mop. No gloves even though he moved his mop before finishing my order. Disgusting. I get working in the food industry can be frustrating, but Matt.. dude... have some common sense.. you wouldn't want to be ignored if you were getting food with yourself girlfriend and I'm sure damn well you wouldn't want someone who just touched a mop making your guys food. End of the story. Drug test this store. It was pathetic -Sincerely, a girl who smoked a blunt at Walmart during Black Friday when she was 18. (10 years ago) lol. read more

From reading past reviews, I'm surprised not much has changed. This was my first and last time at this location. I understand that the employees have a set of repeated steps but for each step of my bowl making process, I had to repeat myself 2-3 times. The most memorable part was when I got to the end and was asked what else I wanted - I said a little cheese, guac, and lettuce - I mentioned that I want a little cheese and said just give me the rest in the container (the cheese was running out so that was a perfect amount), so the girl puts the rest in my bowl and proceeds to pull out a new metal container and dumps another TWO handfuls in my bowl. She then asks AGAIN if I want anything else, so I say yes guac and lettuce and she only gives me guac... I had to repeat myself yet again that I wanted lettuce.... I get this iterative process can be exhausting, but it's management's responsibility to make sure to place their employees in the proper role. Unbelievable. read more

Awful. Arrive at Chipotle today and find out that they are not taking orders inside. I need to place my order online and then come in to pick it up. I place the order, it is confirmed and says it'll be ready in 10 minutes. 47 minutes later, it's ready. Completely crappy bowls and burrito. In the chicken bowl, we're bits of other charred meat and about 8 small pieces of chicken and 20 black beans. My other bowl had heaping scoops of the spicy salsa instead of what I ordered. The burrito was missing meat and guacamole. All done. Lesson learned. No longer going to patronize this place. read more

Why are y'all out of meat, guac and all of your salsas an hour before close? Super dissapointing

One star is too much for the Kildeer Chipotle location. Do not go here! You should literally go to any other Chipotle. I would drive 30 minutes out of my way to go to a different location. If this was the only location, I would just stop eating Chipotle. They are rude, yell at customers and have zero customer service and it's when they make mistakes. Take your business elsewhere. read more

Their portions have been so small lately and the quality is poor. Last time I went i ended up just throwing my bowl away after a few bites. Don't go to this location. read more

Oh my god. It took 3 guys about 20 minutes to get through 6 customers. By the time I got my clumped together undercooked rice, I want to say I was waiting for a solid 12-15 minutes until I paid. I didn't wait for them to make any food, just very slow. Very unorganized. They stopped making my order 3-4 times to make an online order? The staff looked lost and unmotivated. Will never come back to this chipotle. I would have gotten a pizza made for me faster at mod pizza next door. Just garbage service. Do yourself a favor and drive past this chipotle. You can drive 10 minutes to the next chipotle and get your food faster. read more

Last two online visits. Might as well get a 3 dollar burrito from taco bell. 10.25 for this small item. read more

Chipotle Mexican Grill - Fast Food Near Me - Kildeer, Illinois

They are not even for one star! Horrible organization. People who work here are so rude and plus they are so slow when the line it's huge! I was waiting 30 min and it was 6 people in front of me! Horrible! read more

The food tasted like hot plastic, the rice was overpowered with the taste of lime and was way overcooked. The service was terrible, I understand that orders get slowed down when it's busy but the workers weren't even trying to pick up the pace. When I order my food I expect it to be ready within 15 minutes of my pick-up time and not wait 30 minutes. My burrito didn't even include chicken and no chips were in the bag when I ordered them. read more

THE WORST EXPERIENCE. This evening, i placed an online order at 4:45 for a 6:15 pick up. I ordered two salads, a burrito bowl, a kids meal and chips/guacamole and spent $40. I put the order under my husband's name as i was schleping kids around to practice, pick ups etc. My husband shows up at 6:15, order is not ready. I text him all the order. He says at 6:30, "are you sure it's for today?" Yes. I text all the order info. At 6:45 i get a text that he's headed home with the food. "Fantastic!" He arrives home, my son's quesadilla meal with rice and fruit with a chocolate milk is a tortilla, rice and a pile of cheese. (Shredded cheese, in the side compartment of the container. Not even on the tortilla.) No fruit and no chocolate milk. Our two salads look the exact same as the burrito bowl. They didn't look like salads. There was no dressing. And on top of it, it was all the same, despite what we ordered. For their inconvenience, they gave my husband a card for a free dinner and a bag of chips. So I call the restaurant and speak to Nate "the manager" who puts me on hold. After explaining about the inconvenience, and the incorrect order, he advises me, that he will either "remake my meal" or i can call back "and they will comp me at a later time." No apologies. I explain that at this point all i want is a reimbursement. He says "Oh yeah!!! I told your husband if you want a full reimbursement you need to come in with your card." I explain that my husband has the same card, same number. He says "doesn't matter, you need to drive all the way back with the food." So, I tell Manager Nate "are you f'ing kidding me?!?!?! I will come back, and you will pay for my meal." So i swipe our messed up meal, and head back 1 hour from the time the order was supposed to be ready. Manager Nate provided my refund, and tried to tell me that i had to be there to refund my meal. No apologies. No make good. And this was the straw that broke the camels back. They consistently mess up orders there. But honestly-the unprofessional conduct and the blatant nature in which that staff treated me for them messing up is uncalled for. I will never set foot in that Chipotle again. UPDATE: Chipotle District Management reached out to me this AM (day after). Apologized for the manager and staff. Advised he is planning on spending time coaching the team. Hopefully he can turn things around. read more

I enjoy chipotle, but not tonight.! The employee working the tortilla / bowl line when you enter took really nice care of two of his friends. It was obvious with the heaping 2 scoops of meat. As I ordered he asked what I wanted and I said a chicken burrito. He steamed the tortilla and then asked what rice I would like and I said white, he then said we're out of white rice. How do you run out of white rice this early? He did not offer if white rice would be available soon, which I would've been happy to wait for. I then said I'd like pinto beans, sadly he was scraping the bottom of the pan. He then gave me a very level scoop of chicken. I kindly asked could I get a little more chicken and he said I'd have to charge you. I said how much would that be & he said I'd have to ask my manager, which was a young gentleman next to him. The manager told him and he said $3.50. He then said would you like extra and I said No, but I would like would like the same amount you just served your the two guys in front of me. He smiled as if I was like "got you". This was not the case, I just wanted to pay for what I saw others receiving. He then gave me a scoop that was 1/4 extra. Not like his friends, but at this time I was already kinda frustrated. As I paid and walked out more people arrived and I heard another person order a bowl and the employee said we don't have white rice.... Hmmm. read more

Hubby and teen #1 went here while the rest of the family ate at Potbelly's. Both had a bowl... one steak, one chicken. They also had chips and salsa. Of course, they both enjoyed their meals. We have a family joke that we make every time someone eats at Chipotle 1 burrito at Chipotle = $4.50 Add sour cream and guac = $142,532.50 Not that it matters, those two (teen #1 and hubby) will eat there anyway. read more

Walked into chipotle stood there a good 3min while the same person/worker is making food, touching the register screen, the back door, throws a receipt in the trash cans on top of all this SHE IS STILL WEARING THE SAME GLOVES THAT SHE WAS MAKING MY & your food. I am disgusted. I told the other guy who works there and he didn't even tell her anything. Covid why aren't this guys taking precautions or being Sanitize?! If you go please make sure you have those workers change gloves... read more

This location warm up tortillas for burrito on the aluminum foil, which this type of foil under hot temperature melts into the burrito. So they are serving toxic burritos, it's very harmful. read more

Chipotle Mexican Grill - Aluminum foil on The warmer for tortillas - Fast Food Near Me - Kildeer, Illinois

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Fuck this place always gets everything wrong and skimps your out on food I have had trouble with them every time I come here and order for delivery read more

Everytime I come to this chipotle they either don't have an ingredient or forget to add something to my order. I just went yesterday and they were out of vegetables for the second time in a row, and forgot to include my husbands chips. The workers always seem to be standing around doing nothing and many of them are cold. Very unprofessional, especially compared to the workers at the chic fil a right next to it, with the most welcoming and sweet workers. I am disappointed most times I come to this chipotle location. read more

My burrito bowl was delicious!! Everything that I got was evenly portioned just the way I like it, and the food was hot and fresh! I came here during my lunch break to get something quick, and I was not disappointed. I was in and out within a couple minutes, and the entire staff was friendly and welcoming. I would definitely recommend this location! read more

Placed an order for delivery through the Chipotle app. Paid $60 for a burrito bowl and burrito with chips. They forgot the burrito. You cannot call and talk to anyone, it's an automated system. You have to go through the app that doesn't give you an option to report a missing item once you are in the automated chat. I eventually get a response saying they added a free burrito to my account. But now I don't meet the minimum order for delivery so we are just out of luck. Had dinner plans with someone I don't get to spend time with often and we were both starving. Chipotle ruined the night and they clearly do not care about customer service to have their systems set-up this way. I will never order from or step foot in a Chipotle again. Bad juju to you Chipotle, way to over charge and literally under deliver. read more

12/29/18 - Saturday 7:30pm Food.. steak taco, meat dry. Most tables were empty and NOT clean. Barely any silverware, garbage receptacles overflowing. Backs of chairs noticeably dirty. Will not return. read more

No customer service here. They were out of chips for the guacamole and chips and they simply stated we are out not because they didn't have any but because no one was willing to make the. read more

This location generally looks like you'd expect and looks fine. The main reason for the low rating is the water in the soda fountain -- it's yellow in color (see photo posted today). When brought to the attention of management they assured us that this is normal and that the water is filtered, therefore ok. Given the obvious tint and no testing evidence, suggest avoiding it. While this may be a municipal supply issue, it's still worth noting. Hopefully national or regional Chipotle management will see this post and address the issue. read more

Chipotle Mexican Grill - This is the color of the filtered water at this location (obvious yellow tint) - Fast Food Near Me - Kildeer, Illinois

Burrito was extremely soggy and wrapped super poorly so it fell apart. Put barely any rice on the burrito and instead of getting more lettuce, grabbed the last three or four pieces at the bottom of the container and called it a day. A great $12 spent. read more

We love chipotle in general and I have stopped in here before with no problems. We came in around 11:30am, they were mildly busy and had 3 people waiting to pickup online orders. The person who was preparing our order consistently forgot what I had just said as I was giving her my step by step order, annoying but we survived. She was so sloppy putting items into the kids meal spots that they were all mixed together, really poor presentation. I tried 3 different sodas and they were empty or lacking carbonation. We also had to wait for an odd amount of time to get a kids chip and the cashier forgot about the drink. Such a disappointing experience. read more

Worst Chipotle I've ever had. The chicken was undercooked and nasty. The workers were slow and unfriendly. I couldn't eat my bowl, even though I usually love Chipotle. Just a terrible experience overall, I would recommend going to any other Chipotle restaurant over this one. read more

I love the taste and quality of the food, but the way they prepare it at this location is lacking. They over stuff the burritos until stuff is oozing out the sides making it very difficult to eat. I asked to have it re-wrapped but the second version was worse than the first. At that point I grew frustrated cancelled my order and politely asked for my money back. I got eye-rolls and attitude from the manager. As much as it pains me to say it, I think I'm done with Chipotle. read more

In the past I've always valued the price point of chipotle given the fresh ingredients and general good customer service. After giving this particular location a third chance, it's consistently far below the bench mark set by all other surrounding chipotle franchises. In my entrée particularly, everything that should have been hot was cold and the meat and fajitas, which are usually quite flavorful, lacked any substance. I then painfully watched an employee in training ruin my burrito as all the ingredients spilled out in the attempt to roll. Instead of fixing it, he just grabbed another piece of tinfoil and closed it all up. The part that was frustrating was watching the manager witness the entire experience and not do anything to remedy the situation besides the words "sorry, he's in training". In addition to this mess, the restaurant was poorly keep. Fork container was empty, all the tables were filthy. Because the general lack of care for the customer at this location we will drive 4x further to the next chipotle location before to returning to this location. I truly hope this review gets escalated to someone who can make a difference at this location; this chipotle needs to get it together. read more

Would give it a 0 if i could! Young guy answered, asking "huh?" "What?" any time anybody spoke. Forgot TWO WHOLE ORDERS!!!!!!!! And then gave us the wrong order after having to ASK for the ones they forgot. The tried giving us a free kid sized drink. my mother wanted her correct order and keep in mind.. she just had surgery and can't walk so she drove back and is now trying to get them to make her order for the 3rd time. i even showed them my online order and they proceed to still mess it up! this needs to be talked about. read more

Always have a good experience here! The employees are nice, efficient and the food is great! I come here oncee a week and never regret it.

Possibly the worst Chipotle I've ever been to. We placed an order for three burritos but they put wrong toppings on one. One was supposed to be chicken and he put steak on it. The steak burrito we said no guacamole and they put guacamole and then we had them pull it off. Got home snd found one of our burritos was missing. Only way to get a refund (I paid cash) was to come back into the store (I live 20 minutes away). They took my name for a free entree next time I come in. What a disaster. How about offering to deliver given your screw up? read more