Rating 3.5 stars. Was wavering between clicking the 3 stars or 4 stars button, but because of the location I'm giving it a 4. It's been years since I've had Chipotle, so I was surprised that my burrito bowl with chips cost $16 before tip. The burrito bowl definitely satisfied my craving, but the only funny thing about my order was that I chose the mixed veggies and there was only 3 strings of bell peppers in there. I did an online order and it was ready to be picked up within 10 minutes. There are shelves for mobile order in the dining area, but actually they keep all the mobile orders behind the counter, which is good so no one takes your order. There is tons of indoor seating but very few people eat inside on a weekday at noon. My favorite spot is the counter right by the window so I can enjoy people watching and getting some vitamin D. read more

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I'm a regular at Chipotle, and this time I decided to order the same one-taco meal through the Chipotle app. I ordered a Chicken Taco with a soft flour tortilla, fajita veggies, and brown rice ($4.05). I also ordered another soft flour tortilla on the side ($0.50 extra) and added black beans, fresh tomato salsa, and roasted chili-corn salsa on the side. I opened the extra soft flour tortilla and added the black beans, fresh tomato salsa, and roasted chili-corn salsa, then placed the chicken taco with the fajita veggies and brown rice on top. It ended up looking and eating more like a mini chicken burrito, which was a very good value for the price. Surprisingly, the fajita veggies were not too salty this time. The filling also wasn't too watery, so I was able to eat the mini burrito without the sauce dripping from the tortilla. Overall, the total was $4.94, including tax, and turning a taco into what felt like a mini chicken burrito was a very good value. If you're looking for a smaller, budget-friendly meal, this is a great option. read more

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Not even going to bring up the intelligence of the employees... chipotle is now working with Palantir, so you know they're collecting all your private information, recording you, scanning your face, and stalking you at all times. read more

Same old story. Haven't eaten at a chipotle for two years due to small servings. Had to go today due to working a 12 hr shift and nothing else nearby. To pay $16 for a burrito I can place in the palm of my hand. They're able to wrap it so small because there's so little rice and beans. You pay Best stick with burger and fries read more

Chipotle Mexican Grill - New micro burrito from Chipotle - Fast Food Near Me - San Francisco, California

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The Carnitas are all full of fat and chewy and disgusting. They put skin of the avocado into the guacamole. It was disgusting when I was trying to get some help. The woman was mopping right in front of the area where I needed to be and so I just asked her if she would quickly pour me a Diet Coke out of the machine because she was standing there mopping. She just acted like I didn't exist, maybe she couldn't hear me or understand I don't know.. there were four people there one in each corner of the restaurant. I don't know if that means that the restaurant was not doing very well or it has bad reviews otherwise and nobody's going there. I felt sad because it's a great location and the people's attitudes were less than what you would expect as customer service even if it is a fast food restaurant the attitudes were a little bit questionable in my opinion I was going to speak to the manager, but I figured that I could just yelp this restaurant and let it go read more

writing to share my disappointment with the service and food quality at this Chipotle location. Unfortunately, the service is consistently poor--either I'm waiting for an extended period or being rushed unnecessarily. While I've tolerated this in the past, today's experience was unacceptable. I found a hair in my food, which is incredibly unappetizing and unhygienic. To make matters worse, when I tried calling the number on the receipt to report the issue, I was directed to an automated line with no option to speak to someone directly at the store to get this resolved... I expect better from a company like Chipotle and hope this feedback helps improve both the service experience and food preparation standards at this location. read more

Chipotle Mexican Grill - Hair in food - Fast Food Near Me - San Francisco, California

As others have mentioned, this Chipotle is the worst I've come across. This wasn't the case pre pandemic, they were quick, efficient, and had decent service. I recently visited this Chipotle location and had a disappointing experience with one of the staff members. While I was in line, I politely asked if they had salad dressing available. Instead of answering or offering to find out, the staff member curtly told me I needed to ask the cashier--despite the fact that I was still mid-order and doing so would mean leaving my spot in line. When I tried to clarify, she completely ignored me and immediately moved on to the customer behind me without acknowledging my question or providing any help. The interaction felt dismissive and unprofessional, and it left me feeling disrespected as a customer. read more

This Chipotle should be studied in business schools as an example of how to charge full price while delivering absolutely nothing of value. I ordered a protein bowl and received a rice monument with a ceremonial sprinkle of meat--so small I initially thought it was an accident. It was not. When I asked (politely, foolishly) if that was the correct portion, the employee responded with an attitude so hostile I briefly wondered if I'd personally wronged them in a past life. The look I got suggested I had committed a crime by expecting food from a restaurant. The bowl was 90% rice, 9% disappointment, and 1% protein hiding for its life. No apology. No correction. Just vibes. Bad ones. If you're looking to pay premium prices to be disrespected and malnourished at the same time, congratulations--you've found your spot. Everyone else should eat literally anywhere else, including their own kitchen floor. read more

Best chip in sf..... AI cuz have to write 85 characters The food is always fresh and flavorful, with generous portions that actually fill you up. I love being able to customize my bowl exactly how I want it, and the ingredients always taste quality - especially the guacamole and their perfectly seasoned rice. The staff here work efficiently, even during the lunch rush, and they're generally friendly and accommodating with special requests. The restaurant is kept clean, and I appreciate their commitment to sustainable sourcing. Whether I'm grabbing a quick bite after a workout or need a reliable meal on the go, Chipotle is always a solid choice. The online ordering system makes it super convenient too - my order is usually ready right on time. Highly recommend for anyone looking for fresh, customizable, and satisfying Mexican-inspired food! read more

Second time I've found a hard rock in my bowl. Lucky I didn't break a tooth or choke. Disappointed but not surprised. read more

Chipotle Mexican Grill - rock found in my bowl - Fast Food Near Me - San Francisco, California

This is one of the first Chipotle restaurants I visited over 10 years ago now...this one at Montgomery..my parents were retired..I was about 30...years ago...visited again today and used my gift card from dog fest...tasty...burrito bowl, burrito, chips and queso....drinks...super fun and fresh...chipotle for 25 years of my life...maybe 15---40 ...chipotle! #MayDay edition read more

The stories are all true. I was in this place less than five minutes and it was one of the worst experiences ever. A disgusting location run by teenagers. Employees don't know English so they have a designated English speaking employee running register. Hopefully he asked for higher pay because he's also the translator. read more

Chipotle Mexican Grill - trash stacked OVER the trash sign lol - Fast Food Near Me - San Francisco, California

Where do i start, theres NO customer service skills, they dont pay any attention to what the online orders say. I have gotten items i DID NOT ASK FOR NOR CAN EAT on my pick up order. Ive asked for NO RICE and ended up with HALF A CONTAINER OF BEANS. The drink station doesnt seem wiped down. Everyone seems over welmed. They take anywhere from 10-20minutes PASSED your picked online order time. Seems like they ALWAYS for my side of sauce vinaigrette chimichurri, or cilantro lime etc. People order via app because alot of us have a 30 minute lunch. I called customer service he said hed complain to the store and i told him i CANNOT eat the bowl and wanted to talk to someone higher he said im ending the call. This is ridiculous. Door dash drivers hovering over the small shelf for pick ups. Workers applying for a job with customers then acting like WE'RE MAKING THEM WORK IS INSANE read more

I love Chipotle! but the one gentleman working there always seems to have an attitude. Idk if its maybe me ? or maybe hes younger and doesn't think he has attitude, but he def. does. He is very rude. The ladies there are so sweet and nice. I came in to order my go to i always get- the Kids build your own tacos(that is mainly what i order so i know what comes with it)- and I'm not sure if at first he didn't realize how the order comes with the kids chips n coke etc.. I would inform him and he would say no that doesn't come with it. Im not sure why he would even question me- he should know the menu. This happened a few times & It took one of the ladies telling him hey, this is the order. Then he agreed. He is also very skimpy with the food portions. Very skimpy. Im not sure if ill be back just cause of his attitude alone is off-putting. read more

I suggest ordering from the app to avoid the line. The food was ready for pick up on time. Everything tasted pretty decent. I got the Chipotle bowl with chicken and brown rice and a quesadilla with chicken. This review is for their takeout only. Hits the chipotle craving read more

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Hours states they close at 9pm during weekdays I came at 7 pm weekday and the place was closed. The people working inside saw me standing there and They didn't bother to let me know what was going on! RUDE!!! read more

Chipotle Mexican Grill - the entrance to chipotle - Fast Food Near Me - San Francisco, California

I love Chipotle. I've visited this location at least twice a month for over 10 years. But this location, this management group are messing a good thing up. Seriously messing up a good thing. First things first. This is a difficult job, and the employees here work hard and do a great job. I understand that Chipotle needs to be efficiant especially during the lunch rush. But Chipotle, this Chipotle in particular needs to give the autonomy of ordering back to the customer. I know what I want and I'm capable of expressing myself No one likes to be barked at. White or Brown, White or Brown, White or Brown, Pinto or Black, Pinto or Black. Lettuce, cheese, Sour Cream ---bla bla bla. This has become rediculious. I feel like a child sometimes ordering my burritto. Some other suggestions: Don't run out of Proteins, Lettuce or Salad dressing. No one wants to wait in line to find out Chipotle doesn't have what you want on your bowl or salad. And at check out---- make all transactions paperless. 99% of the techies ordering don't want a receipt, so please don't print a receipt and ask me if I want it. And if I want chips and guacamole, I'll order them before I get to the check out counter. Don't waste my time asking me when I'm paying if I want chips and guacamole. Matt says come on Management guys and gals! You can do better. Your employees are awesome. Give them the okay to be great. read more

Just OK. For some reason all the chipotle locations in the city I have tried are disappointing. The rice had big chunks of plain white rice. I came during lunch and they had run out of corn. The server gave me whatever was left of the container (10 kernels??) and just moved on. - the portions are small - the meats are over cooked read more

Chipotle Mexican Grill - Chunk of plain white rice - Fast Food Near Me - San Francisco, California

In SF to drop the kid off at college. After moving crap and shopping for other crap we were all a bit hangry. We had to go to Target to buy some more crap and how ideal, Chipotle is right there. The family unit likes Chipotle, so off we went to grab some good grub. We got in line and something about the place seemed off. Seemed a bit danky for a Chipotle. Usually you can count on Chipotle (is this foreshadowing? I'll have to ask the kid who is in media studies in to confirm.) Anyhoo, the wife went first. She went with the salad, but the first server had no lettuce. He asked a server further down the line to put some lettuce in the bowl and that server threw in 4 (my estimate) pieces of lettuce in the bowl. The first server asked my wife what she wanted on the 4 pieces of lettuce and she asked him to get a couple more pieces of lettuce in the bowl (then it could actually be called a salad). Reluctantly he asked the other server for more and apparently that guy was guarding his lettuce supply like Fort Knox. Perhaps they get a bonus if they have leftover lettuce at the end of their shift. Lettuce-gate came to an end and the wife got the rest of her toppings without incident or embargo. Just kidding, she wanted to top her "salad" with the world famous, only reason we are here, Chipotle Salad Dressing. "We don't have that today." Whoopsy. The kid went next and the first server gave her a nice portion of brown rice and black beans. On to the guy guarding the lettuce. The kid asked for pico de gallo and I would guess that they are not motivated to save the pico de gallo, as he covered the entire bowl with the salsa. The kid then asked for a small portion of guac. As the server dropped a giant scoop of guac on the bowl the kid said "that's good". Ha! I step up for my bowl adventure. Mine was boring, though they were scraping from the bottom of each tray to get me the the things I wanted on my bowl. No stress, my bowl was complete. The wife challenged the cashier asking for a Pellegrino sparkling water, which she saw in the fridge behind the counter. The cashier efficiently pointed to every beverage in the two fridges until the wife said yes. Cool. I ordered a large drink and the kid ordered a small. I checked out and the bargain of the century (sic) was $45 for 2 veggie bowls, 1 chicken bowl and three drinks. After I paid, the kid and I went over to the beverage dispensers. She got some lemonade and when she tasted it, it was water. She dumped it out. She tried the sprite, it was soda water. She clicked on the Coke and it ran clear. In a desperate effort to find some desirable beverage she hesitantly clicked on the root beer. It ran brown and it, wait for it, tasted like root beer. Again, I was boring as my diet coke looked and tasted like diet coke. Damn. I mean great! Resist the urge to get some Chipotle at this location. Go Somewhere Else. Eat Well Somewhere Else. Have Fun Somewhere Else! read more

I appreciate the well portioned Salad bowl they gave me but the food was soooooo salty. It feels like an entire jar of salt accidentally fell in while they were making the chicken or something. read more

Chipotle Mexican Grill - Fast Food Near Me - San Francisco, California

Warning that you may be wasting your time. The doors were locked and staff inside waving me off at 7:53pm last Tuesday, June 4, 2024 when posted hours indicate 9pm closing time tells me a lot about this Chipotle management team. Chipotle needs to just close the stores if their local management is so mediocre these days that their San Francisco staff just randomly close when they feel like it, imho. read more

Chipotle Mexican Grill - Fast Food Near Me - San Francisco, California

LOVE.

My work ordered lunch from this chipotle, they forgot to add guac to all but one of our orders. DISAPPOINTMENT

Ordered a bowl with rice, beef, guacamole, salsa, lettuce, sour cream and received this. No offer of a refund read more

Chipotle Mexican Grill - Ordered a bowl with rice, beef, guacamole, salsa, lettuce, sour cream and received this. No offer of a refund - Fast Food Near Me - San Francisco, California

offensively over priced. Absolutely tiny side of beans... expensive crusty end of night... outrageous! No thanks greedy!!!!

I got here waiting for my food and the lady working is very rude and was yelling at employees.

This is not a delivery order. I went inside the store and I asked for a carne asada bowl and they made me a salad and I said no can I have a Carne Asada bowl with rice. They said no the Carne Asada comes with salad at the bottom not Rice. Which is absolutely not true because I ordered the same thing every time read more

Chipotle Mexican Grill - Not a bowl, this is a salad. I ordered at the store too. This was no take out - Fast Food Near Me - San Francisco, California

Last time buying lunch here. I noticed things have really gone downhill at this 525 Market and the California St location (closest to my office). I had a very bad diarrhea after eating a salad bowl today. Goodbye Chipotle! read more

By far the WORSTTTT Chipotle staff I've even encountered. THE WORST. I've previously worked in food service for many years - I get how hard it is. But I could not imagine barking at, giving attitude to and rushing customers in the way the staff here do. The last straw for me was when I was snapped/barked at by one of the female staff during off peak hours (around 2pm last Wednesday). I asked for a veggie burrito. She asked "What type of meat." "No meat, I'm getting a veggie burrito." "What type of meat!?" "No, meat. It's a veggie burrito." "WHAT TYPE OF MEEEAT!?" Geez... mind you I'm responding calmly and I am the ONLY person in line. I do not need to be on my lunch break from an already high-stress, demanding corporate job to be barked at in a situation as trivial as ordering a veggie burrito. We're not saving lives here, we're serving burritos. read more

Been here at this exact location a few times and I always enjoy the food. I like this place because you can choose what you want to put in either a "burrito bowls, Tacos, or salad." The choices you have steak, chicken, Barbacoa, carnitas, sofritas, and veggies. They have two kind of rice (white and brown) and two types of beans. You can get salsa and or Guac. I was a bit disappointed this time because usually the portions are great. This time they were skimpy on the meat and lettuce!!!! The staff also did not seem too happy. The only person that was smiling was the cashier!!! read more

Chipotle Mexican Grill - Fast Food Near Me - San Francisco, California

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Usually here to pick up burrito bowls from the app. Quick & seamless. Today I decided to use the National Free Burrito coupon to scan in store, but wasn't really given a clear answer as to why it was invalid. The burrito that I typically don't order was wrapped haphazardly. It was a slow hour & I didn't mind the wait, so the customer service & execution was really disappointing. Please do better! read more

Chipotle Mexican Grill - Chicken burrito wrapped horribly - Fast Food Near Me - San Francisco, California

My 16 year old son decided to go have lunch here. He purchased a burrito bowl which the restaurant decided to double charge him for. 2 different credit card transactions for the same amount. When he alerted the staff to the situation. They told him it's not their problem, and you can deal with it on your own by contacting your credit card company. This is a 16 year old kid who was just trying to have lunch. I feel that this restaurant was trying to use the opportunity to put some extra cash in their pocket. Because they felt somebody at that age wouldn't know how to deal with the situation. if you're sending your friends and family to eat at this restaurant. Check your You're credit card transaction because I'm sure this is not an isolated case. read more

I really like the food here. The only thing I would say negative is that last week I witnessed the manager yelling at some of the staff infront of other customers present. I am Latino and I understood everything that she was saying. This kind of behavior is unacceptable in the work place. Us managers are supposed to set the example and help when needed to help the business run smooth. Not humiliate staff members. read more

One of the good Chipotle joints. Efficient service and very reasonable prices, possibly the cheapest good quality food you can find in the area. Staff very friendly, and clean bathrooms. Very clean overall. Could not believe it was almost empty on a Monday afternoon after work. Strongly recommend read more

The manager, Carlos Sanchez is absolutely disrespectful. This has never happened to me before at other Chipotle. Stay away. Alex - I am unable to use the link as it doesn't allow me to proceed to select the location. read more

Horrible place, never coming here again. Picked up a steak bowl the guy with glasses serving me was intentionally messing with me when I asked for corn. He literally added 3 kernels. When I asked again he did the same thing again and laughed. I asked again..that's when he finally added a better portion. Asked for lettuce and gave me 8 pieces. Told the bowl home and not even half way through my meal, I got a husk splinter from the corn stuck by my throat passage way. Had to have wife get a set of tweezers to pick it out. Never coming back here again. Food was cold and unsafe and unprofessional service. read more

Restaurant counter from the tortillas to the condiments was filthy today. Please clean properly. I almost didn't want to take my order today, but I absolutely love chipotle, and your staff behind the counter are all very friendly. Thanks! -- Nick read more

rushed me and gave me terrible portions. i asked for extra sour cream and an employee gave me a death stare

What's to like: 1. Consistent fresh tex-mex made from quality ingredients. 2. Their guacamole. Mmmm,,,, 3. The staff is professional and polite. 4. All around one of the better large scale restaurant chains. What's not to like: 1. The line can be long. 2. This Chipotle could use more seating. read more

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Never was a fan of Chipotle before since first trying it in a suburban Virginian mall - always thought it was sterile Mexican. The fast-casual chain started to grow on me however as a convenient spot for a quick lunch by my old office. Now that we've moved, I really miss it. Nothing wrong with a brown rice bowl, grilled chicken, lettuce, some fresh tomato and corn salsa topped with a little cheese and sour cream. The flavor are bright and it's a satisfying lunch. Even the Sofritas braised tofu is really hearty and tasty for a non meat option. The lines at lunch are misleadingly long because it does move pretty quickly along the assembly line. Fresh and tasty, in and out for under $10 lunch. I have more "authentic" Mexican options by the new office but I do miss my dependable rice bowls here. read more

Chipotle Mexican Grill - Chicken brown rice bowl - Fast Food Near Me - San Francisco, California