The first time I had food from this Chipotle was earlier this year. I finally gave myself a chance to stop in and look the place over for myself. It's very large but it was very empty. This was at peak lunch time yet locals and other customers were filling up other restaurants within this shopping center. The two people waiting behind the food serving line were very friendly, and helpful, since this was my first time ordering from any Chipotle. They quickly served up my choices and made sure that I was given enough steak for a double portion (which was a mistake only in that I shouldn't have ordered that much meat). When I got my order home, my wife was hungry and tore into her 3 chicken tacos with cilantro-lime brown rice, fresh tomato salsa, pinto beans, romaine lettuce, guacamole, and sour cream, eating most of it. She said that it was good. She's already made the Chipotle guacamole (from a downloaded recipe available on their website and on the paper they wrap meals in), and it's the best guac we've ever had. I had a bowl with double steak, and everything else the same as what my wife ordered, except that the hot Tomatillo-Red Chili Salsa, and left off the romaine lettuce. Yes, that salsa is indeed hot and spicy. As for the meat, it was cubed and tasty but there was a larger percentage of meat with gristle than I prefer. Having made similar dishes at home with skirt steak I know how difficult it can be to avoid pieces of gristle from making it into a dish. I liked everything that I had ordered, except for those tough pieces of meat. There was so much food I had enough left for another lunch a few days later. Overall, the food at Chipotle was indeed tasty but was it worth the over $20 I paid for the two orders? I don't think so. The food is good but not exceptional. From my one visit it appeared the place is managed well but then there were hardly any customers in the place. But what will keep my wife and I from going back to Chipotle are its ongoing and very disturbing corporate issues: E.coli, hacking, management/employee...Chipotle keeps making the news but for all the wrong reasons. I don't want to give my money to a company apparently run as poorly as this one. Having the best guacamole around just isn't reason enough to patronize the chain, especially now that we can easily make that same guac at home. read more

The forks are weaker than they used to be at this location. The people are great. The service is fast and the pricing is fair. 4.99 stars out of 5. Forks read more

I use the app to order and I can always expect to wait an additional 20 to 30 minutes over my scheduled pick up time. Never fails!

100% hands down the BEST spot to eat in silverdale. Very fast and friendly service. I always love getting lunch here after work. read more

Chipotle Mexican Grill - Nothing better than this perfectly made bowl. - Mexican Near Me - Silverdale, Washington

Horrible service. 8 employees working, at least 10 people in line waiting for food and one person taking orders. This is the poorest managed Chipotle on the planet. There is generally no visible management or oversight, just a bunch of lemmings doing their jobs and nothing else to make things smoother or faster. God forbid someone actually cooked some chicken to fill the empty bowl on the serving line. read more

Now orders MUST be placed online. Drove in from Seabeck, forgot my phone and they wouldn't let me order to go. Another place that lost my business. We shouldn't be forced to download an app and order online. Not everyone has a smartphone. Yeah read more

We picked up lunch today and super disappointed. It's go often and usually really good but today the staff was so mechanical and not paying attention at all. I'm glade I ordered more steamed because my salad had hardly any, my fajitas veggies was like seven I could actually count them today that's how little there were on my salad. They were out of dressing, they forgot the cheese even when asked for it, at the point I was just ready to leave. I had two bites of my salad I won't be back for awhile. Staff really off lately. read more

Come on now , stop holding back the portions. Also was all out out of the meats except chicken and no white rice so garb . Has been like these multiple times when I go in step it up . read more

Chipotle Mexican Grill - Weak ass bowl - Mexican Near Me - Silverdale, Washington

Today, my wife and I went into the Chipotle Mexican grill in Silverdale. We noticed that the eating area was very dirty on the floors and tables. As we stood at the counter, we saw unknown trash or food behind the cooking counters. We will never go into this place again until they clean up the place! read more

If I could give this place a negative I would! This is one of the worst chipotles I have ever been too. They are unprofessional in every way. They are out 50 precent of their food options every time we come in. The last time I came in to get a bowl they were out of rice, I decided to wait because of my far travels and after 20 min of waiting I noticed the workers in the back looking at me and laughing. Turns out they were never getting more rice because of their broken rice cooker and failed to update me, instead they left me waiting in their lobby. Tonight after driving an hour (this being the closest location) they closed their doors on us due to lack of staffing. I keep trying to give this place a chance but I give up. I have worked at a chipotle before for two years and this establishment is a joke to the company name. read more

If you're trying to do a online pick up it would be faster to go to the other one in gig harbor 35 mins away instead of waiting for an hour after your pick up time to get your food read more

Horrible customer service! Every employee here is scatter brained to the max. Tip: take a breath, LISTEN to the customer, and be respectful to each customer instead of rushing to the point of making mistakes. They rush on making the food to an idiotic degree and creating a back up at the pay station. Music is always too loud to the point employees can't even hear you talk when you're speaking at the top of your lungs. They skimp you on the portions here like no other, literally HALF the amount of Qdoba & much more expensive. The steak & carne asada is always very fatty. Every single time I've come in here, I've regretted it but it's the only quick "mex style" food spot in kitsap. Highly disappointed in the customer service and food quality & would not recommend coming here. Drive to Gig Harbor & give Qdoba your business- you'll actually be satisfied after eating there whereas Chipotle is disappointment after disappointment. read more

Here's a lengthy post of the rise and fall of a brilliant concept that continues to fail on the very foundation to which it first envisioned to be.. Taqueria style dining catered to Coloradonians. I initially saw Chipotle as an occasional treat from your typical food truck or Mexican food chain. They have a vast selection of options of dishes, toppings and dietary focused exceptions which I think separates them from a lot of restaurants. They have built this vision of a sleek and fresh approach not only towards their food but also their look - it made you focus on their food rather than a snappy mascot or other bells and whistles when you enter their establishment. So Kudos for that. So here's where my relationship with Chipotle fell off and take heed of my warning since I'm pretty sure I'm not the only one who was affected. Also, this particular review falls into this branch and this branch only. Reports has been filed and documented but it stopped short of that. So here it goes... A while ago ,when my hopes are still up and had a craving for some Chipotle, I drove up to visit the local branch in Silverdale. Its your typical Chipotle, sleek and glimmering, with its accolades posted on the windows and doors. Its nothing out of the ordinary and ordered a chicken dish and a pork dish for take away. Its literally just a grab and go situation but realized the first mistake when I got home... no chips? No big deal, crack open some taquitos and call it a day. The food tasted great. Fresh, flavorful and satisfying like how its supposed to be. The second mistake is more of an offense really... food poisoning. A family member fell ill with the chicken that they ate and it wasn't until a week when a formal diagnosis was filed which prompted me to reach out to their corporate office. I then eventually, a day or so, received a call back from a representative asking the details and apologized for the ordeal. The apologies felt and sounded very insincere with no assurances. I gave them pieces of my mind but it felt like it fell into deaf ears... just another complaint. I mentioned about the lack of attention to detail with their food preparations and perhaps the knowledge of their staff with regards to food handling. Now that given a chance to speak out anonymously about it, I find it appalling that it was taken nonchalantly like we are just another negative statistic. So definitely a big no-no or not even an assurance that it will be addressed or regain loyalty to their franchise. None of that. I wrote a few reviews of other franchises before and they've reached out to me to directly for more details of the encounter. They wanted to know more and even go to the extent of providing a free meal to regain my loyalty as a customer... but not Chipotle. Chipotle had a humble start and staying true to its roots. Believing not only to its followers but also the community it serves. It doesn't stop there too... it changed with the time and believed in social change that support people past its own community. I've lost confidence with this franchise and its a shame that it has to be a gamble every time you want to have their food. I chose not to gamble with my health and the health of others I care for. Its your choice and if you choose to gamble, make sure you keep the receipt... you'll need it... Good luck read more

The Silverdale Chipotle is THE worst location I've been to. Unfortunately it's the closest one to my home so I keep going back- at least until the Poulsbo location is built. Hopefully that location will have an owner who cares about prompt service, consistent food portions and cleanliness. Today my son and I went to this location and arrived at 1045am- the posted open time. There was already a line forming with five people in it. After waiting for 12 more minutes in the cold and after knocking g twice and being ignored, an employee came to open the door. The staff was less than welcoming, quite dismissive and bothered to be at work. The lady in front of me ordered a fajita burrito. She was told they didnt have any peppers. Having already waited 15 minutes to get served after the doors were supposed to open and telling the employee she was on her lunch break she asked how much time until they were ready. The line cook turned to a prep cook who mumbled some under his breath which made the line cook laugh. The line cook turned to the woman and said 5 hours!! Yes, f-I-v-e! For cooked peppers and onions!! The woman was irate and asked to speak to the manager. The manager kept busy grabbing items while looking away and pretending to listen to the woman. Having worked in food service before all what I was witnessing was appalling. The manager then talked of staff shortages and blah blah blah. Here is a tip- don't open, stay closed if you can't provide the service people pay for. The woman then noticed the to-go order station had peppers, just not the walk up line. The woman told the manager it was clear to-go orders took priority over their walk in customers! When my son and I ordered the employee scooped up like 7 pieces of steak i to my bowl. This location never has consistent portions. The spoon serving is not consistent and needs to be replaced with a measured cup. Lastly, 30 minutes after their door opened a customer noticed here was no ice in the soft drink machine so he alerted the cashier. The cashier then grabbed the ice bucket, hoisted herself up on top of the drink station and stood on top of it with her filthy shoes while emptying the bucket into the top of the machine. She never returned to disinfect the counter. I'm sure the health department would like to hear that one. OVER ALL THE VISIT WAS 0/5 stars. Can't wait for a newer location to open closer to me so I can never return here. If it wasn't for the food being so good I would have stopped long ago. read more

Horrible service, waited atleast 10 minutes in line not knowing they only take online orders. I also had 4 people behind me not knowing that either that all walked out with me. I had 3 staff look at me as i was waiting by the counter and not state that they do not take orders, only online orders. Worst Chipotle I have been in read more

We've ordered pickup several times. The order is always correct and ready for us. And dang, delicious! And the price is good in this inflationary time. Highly recommended by a couple of locals. read more

Worst service! Very short and not polite. The team here looked very overwhelmed when I last visited.

Writing this on my knees as I'm puking my guts out at 3 a.m. The employees were nice tho

Literally the worst chipotle I have ever been to. I've never wished a business to go under before, but I want this place to close its doors. The management and workers are the worst I've ever seen and they turn away business when they are even the slightest bit busy. If they aren't out of ingredients they'll get your order wrong and loosely wrap it to the point where you'll regret walking in. Please avoid at all costs. read more

tried to order for tomorrow for 10 people and they need 24 hours notice. then they hung up on me, great service

Check your online orders!!!! before leaving and driving all the way home to find that they put zero steak in my bowl. Drive all the way back for them to question me asking if it was on my order pointed it out to her and showed her my bowl that literally had no steak in it and she didn't believe me then finally give me a small side of steak and was going to charge me for it and she could tell I was mad and looked back at the manager and was like just take it like WTF chipotle get your shit together read more

Been going to Chipotle for 12 years. Waited in line with daughters only to be told no quesadillas available for my kids. That I would need to get out of line , order online and wait a half hour. So rude and ridiculous about it as well. BS and went across street to monte unas for bomb Mexican food. read more

This place was once a really great place to eat. I placed numerous over the phone orders only to arrive and it's either not ready sometimes resulting in an additional 20 minutes. 90% of the time they mess up my phone order and even my online orders. So I've succumbed to going in store and waiting an hour because it's slightly healthier than burgers. I came in store tonight been in line for 35 minutes. They are out of chips, lettuce and fajita veggies. Definitely not worth the money of the wasted time. Customer service is nonexistent and they have 1 person working the line and 3 working takeout, doesn't make sense. read more

Very disappointed with the service. Waited in line for 20 minutes while watching mobile orders get messed up. When I went to pay they would not accept cash. My entire lunch was wasted at this place for nothing read more

I normally would say I love this place- mostly because it is the only Chipotle in the local area in which I live. The good: service has always been friendly and fast. Food quality is usually good - fresh, crisp lettuce, no brown guacamole, hot food. The bad: I came here today for the first time in a little while with a very strong craving, with my dream burrito in mind, made just the way I like it and always get it. Only, I come to find that like other fellow Yelpers, they were out of guacamole. How do you run out of guacamole and so often?? I made do of course, but it just wasn't the same. I'm starting to become disappointed in this location. I will be back soon I'm sure, only because it is the only location I have near me. read more

Have visited multiple times. All visits have been good. Food is always tasty and prepared well. Employees are always friendly. Seating is available inside and outside. Clean bathrooms. read more

Time after time I have come to this chipotle in Silverdale Washington and the tables are dirty, the floors are covered with food and there's someone standing around. Today will probably be the last time I eat at a Chipotle. Looking at the other reviews and still the horrible performance at this location I can't support this business any longer. They don't take these reviews to heart. read more

Ordered a vegan bowl and found 3 pieces of steak in it... I called to let them know and was told I need to specifically tell them I'm vegan next time so they can make sure to pick out all the meat... Not very impressed read more

Fastest chipotle I have ever order online from. Compared to ordering at other branches where I would come 15 Minutes later than the scheduled time while these guys had it done even earlier. Good team work, you can tell the management cares about their workers and their customers. read more

Happy with the online order system, easy navigation to ordering and delivered to my door. All different types of burritos and tacos alongside the queso sauce was filling and tasted great. Our experience was great even though it was picked up by door dash. No matter all is good! Thanks for the huge burritos. read more

Chipotle Mexican Grill - Mexican Near Me - Silverdale, Washington

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The food at Chipotle no matter where you go is consistently tasty - the real reason for this review is Kelly! I mentioned that I have a strong wheat allergy and without question she started washing her hands and changing gloves. She used different spoons and generally made the whole experience ordering wonderful! She's a total rock star who obviously cares a huge amount about making every customer happy! Thank you Kelly!! read more

Love the food. Only issue I have is the inconsistency in quantity of online ordering of bowls. Too many times when ordering the same I get less and less. read more

MAN, THIS PLACE HAS GONE DOWNHILL-- My recent order the meat was flavorless, BURNT, extremely over cooked with too much salt! Lately, I've had too many bad experiences here and I don't believe in wasting any more money. Better off cooking at home. read more

With the move to online orders only, the food quality has taken a plunge. Missing quality control now that food is made in the back room away from customer eyes. Last order was missing items, portions half the size of what it should have been, bland clavor on the chicken, and food was ice cold with a sprinkling of frozen cheese thrown in for good measure. read more

I worked here as an employee and management is not the best food isn't the best chicken always makes peoples stomach hurt they don't cook it right everything comes in bags I suggest not eating there they say it's healthy but it's not also they don't give good hours. And they don't pay us enough and they raised their prices read more

Horrible service they have 8 people working and a line to the door but only one person working the line. They should stop prepping for 5 minutes and move a couple to the line. This place has a horrible reputation in Silverdale. read more

Chipotle is fantastic! In addition to great food at a reasonable price, they are extremely fast. It's a treat to watch them efficiently make my chicken burrito. read more

The slowest chipotle I've ever been to!! They consistently are rude, understaffed it seems, and out of primary items. 10/10 avoid and go to anything else nearby read more

This has to be the worst Chipotle I have visited. I read previous reviews and thought it couldn't be that bad...and it was. The women's bathroom toilet was broke and full of waste. The whole restaurant was filthy. There was ice and lids everywhere on the floor. The trash cans were over flowing. We are traveling from out of town, and if this was a location I was trying to eat at in my hometown I would have turned around and left. But, we didn't have much of an option. We were here at 7 on a Monday night and they were out of so much stuff. No chicken or fajita. The staff had no sense of urgency making orders or behind preparing food. The counters where they were making food was filthy and covered in food. The lettuce was gross looking. We ordered Guac and it was brown and tasteless. All of the tables to sit at were dirty. I would not recommend this location. Where are the managers? Who is watching this store? From the other reviews it sounds like this is an on going issue with no improvements happening. read more

Set up like a cafeteria, bad lighting and even worse layout. They had the radio in the kitchen up, and the music in the lobby up so loud they couldn't hear my kids tell them what they wanted. We asked for no salsa and got chicken on our burritos. The only flavor was spicy. Just spicy and nothing else. I only ate three bites, my son only ate here bites and my daughter barely finished hers. Three burritos and three fountain drinks (one of the burritos was just beans and cheese)$29 dollars and some change.....The employees were super nice. But man the food and the actual restaurant was garbage. This was their second chance. Fail read more