Just know the unknown rule when having a birthday party there right after your two hours they will harass you to pay the bill. Our host came to give us the bill, we advised him that my mom was going to pay it. The host went back to amend something on the bill. My mom then came up to me to ask where she pays, I told her to wait for them to come back. She went to the rest room, then I went to entertain my guests. Then this other Lady came looking for me, it was so ghetto how the lady there got in my face, and interrupted me in front of my guests to pay the bill. She was like it's more then two hours you have to pay the bill, it was only a few minutes after two hours. She made me leave my guests to find my mom, ruined the whole experience, and made this establishment look horrendous. I was mortified, It's sad because Chucky was great, and everyone had a good time but this one employee came after me like a loan shark. I don't get it, they are the ones that took there sweet time to bring us the bill, and then treated us like we didn't want to pay it. This is not like a restaurant you can't just walk out, they have to scan your arm for an invisible stamp, and check you out of the place. There was no need for this to have ever transpired. read more

Our kids have been to many a birthday parties here over the years. We love the play passes. The whole family has so much fun here playing all the games. To win a nicer prize, adults may have to help out. For the most part, it's a clean safe place and we can't wait to return. read more

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5 stars I really like this place I always play games. I am a kid and I always liked Chuck E. Cheese. There's newest games so fun you get to play fun games and they are delicious pizza. They're so good and making pizza people say that the pieces of the pizzas are reused and served up again, but I don't believe that it's just a myth and the service is so good and the employees are nice every time that you go in they check your hand they put things and they just let you write in. You don't have to pay to get in, but you have to pay for the cards to get credit I always like going there even with her was a child like three years old. I am now nine and will be 10 in February and maybe this Chuck E. Cheese should get a five star for other people too. I don't know why it's a three star but this should definitely get a five star, please read this Chuck E. Cheese. I always like your arcade your pizza and your food no matter what that I am grown up even in my 16 and my teenage years I will always come here and also Chuck E. Cheese battled me in a dance battle people wanted it and we did it, and people were so excited that he destroyed me in the dance battle. He was dance breaking, like no matter what I will always love this Chuck E. Cheese, and for my rest of my life, I hope Chuckie stays alive for the rest of eternity read more

We come to this location frequently. Sometimes a couple times a week. We've actually gone out of our way to come to this particular location, mainly because of the staff and because the games usually all work, and we can always count on the food to be cooked well. Any minor issues that have come up, Management is always quick to remedy it. We can count on the staff that work the floors whenever a machine runs out of tickets or glitches. They are quick to fix them. The staff is what really makes this location the best. They are attentive, but genuine. They seem to enjoy working there and even though they run a tight ship, they also remember to have fun. From what I've noticed, as we have been there so frequently and during all shifts, all the managers are great at dealing with conflict. And let's just be honest, some customers are just so hard to deal with. And you can't get along with everybody. However, these managers are very skilled at negotiating conflict. I've watched as they deescalate situations, and without giving away a whole lot. And even the staff on the floor, inexperienced as they may be, do a great job in handling difficult situations. For example, last week, one of our many favorite employees working the floor, had the task of informing me that another patron had made a complaint on my son and I, that we had taken to long at a game we were playing. And sure. We've been guilty of that. Most of the time we do share nice. After I get the bonus rounds I will happily step aside. And when it's giving out tickets obviously I'm going to wait for the tickets. Or if the tickets run out before dispensing all of them, I'm going to wait. But some parents will continue to question that logic and be mad. You can't please everyone.. My son is good at trolls. He's always getting the 100 tickets. I can't even get 5 to save my life. But he loves it and he's good at it. There are 2 other sides that people can play at, so if he's stuck there for a bit, I don't see the problem with that. But most kids just see the tickets we've won and then want to play. And after a minute usually walk away not understanding why they didn't win a pile of tickets on the first try. But I know a lot of parents just want their kids to go play so they can get peace and don't have a clue how any of the games work and no interest in playing them. Been there done that. So I thanked him for letting us know. I could tell it was difficult for him. He's not there to referee parents. But he has to be fair to all patrons and take all complaints with a serious interest. And he was nothing but professional about it. And we just paid more attention to those around us or waiting for a machine. Management and staff handles customers very well. From the entitled, to the regulars like our family and all the other families that are regulars (that we've now gotten to know beyond just recognizing that their face is familiar..) My son can be a handful. It's nice to know that he has this safe place to freely run around. (Although running is prohibited, and mildly enforced for safety). Obviously, I still keep an eye on him. But it's reassuring that the staff will let me know if they see him being mischievous. And they counterbalance that by also giving him lots of positive attention as well. The staff actually does more than the typical greeting. They get to know the kids and the kids at heart, (developmentally disabled), that come through there, and they seem to enjoy connecting to them and families as well. As a parent, it makes the whole experience much more enjoyable when the staff is so positive and happy. When they genuinely seem to enjoy their job. And they seem happy to see my son when he comes in. Or if we miss a week or two, ask how we've been. Other locations may be friendly, I'm not saying they aren't. However, no other location has staff as stellar as this team. Which is why we always come to this location. And have had our friends from Fontana make the trek here instead of even meeting at a chuckE's mid way. I can't say enough good things about this team and this location. Thank you for making our family nights enjoyable. read more

This Chuck E. Cheese has the BEST Chuck E. Cheese character! He was so entertaining and kind my child. He went above and beyond to make her feel special about the picture she drew him. He even wrote her a personalized birthday card. I hope the company know what an asset he is to this establishment! read more

Make sure you buy the time for all you can play and don't buy the points. Half the games are broken and ally he interactive games with balls and air hockey take your money but do not have any balls or pucks. Two $35 play cards for points and we lost half the money on the cards due to defective games read more

I had a wonderful time at Chuck E. Cheese and the host /server provided excellent services and needs, but the lady on back was very bitchy and keep nagging and didn't let us stay for 2more minutes . Otherwise, I will give a 5 star. read more

I mean, it's chuck e cheese. Every kid goes there once in their lifetime. They have updated their games and such.

Worst customer service ever experienced at a Chuckie Chessr, worst management for a side order of fries I waited 30 min and they are not able to refund my money because the cashier left, last time I checked management had the authority to give out refunds regardless if the cashier is their or not. read more

just had my daughters birthday here place is amazing, spotless clean excellent friendly kind staff and management, food was great. this is was probably the best experience i've had at a chucky cheese in decades. kids and adults loved the time we had. it wasn't busy which was a plus. shoutout to leo Rios, great guy working great employees like him make us want to return to this specific location as often as we could. read more

Chuck E. Cheese - cake - Pizza Near Me - Pasadena, California

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We had a birthday party and Christian and Sophia were very good at their jobs. They were very friendly, efficient, attentive, and made our party fun. read more

"how one ROTTEN apple ruins the bunch" - Great place for a party , great food and games , and our helper was amazing. BUT there was one unfortunate incident that soured us on this place. After your two hours are up you have to quickly get your stuff out of the party area and into one of the booths on the side. We were rushing to do that but that wasn't the issue. It was once we were done: we started to tally the bill with our handler , he said he has to go to the kitchen and count something up to amend the bill, we were like ok sure. At that point I went to the bathroom and my wife was there surrounded with our stuff in the booth and all our guests. Then some lady walked up ( not our handler ) and said we had to settle up the bill now. My wife gently said "of course , my husband is just in the bathroom." This person then threw a hissy fit saying we need to PAY NOW with an aggressive attitude. My wife was taken aback like, "ummm he's literally in the bathroom. We have all our stuff here, no one is going anywhere." Finally I came out to see this embarrassing display (that happened in front of all our guests btw) and gave this nasty individual my credit card. Safe to say she embarrassed herself and your establishment. I've never been "ran after" to pay a bill but now I can say Chuck E. Cheese of all places is the first lol. Maybe next time hold your guests credit cards like a tab if you're gonna have employees throw a panic attack that they're not getting paid this second. Or put a tracking device on us to make sure we dont run off with all our guests and presents as soon as an employee turns their head. Or maybe have your employees intimidatingly armed so they look like they mean business and that way these "rotten parents" pay this second instead of daring to go to the bathroom. The nerve of us! And everything was going great until then too. But that's the last thing me and all our guests remember about your place and even though we Joke about it now , I doubt anyone will be coming back. Maybe have a talk with your staff about guest etiquette or tell that girl to get a better suited job at a correctional facility. She has the perfect personality for it! read more

Terrible location. Staff couldn't care less. I honestly have never had a worse experience at a Chuck E Cheese. I Was there on Tuesday night for my daughters birthday. We ordered a pizza and 45 minutes later my husband had to find a waitress and ask her what happened with our food. Their excuse was that they couldn't find us. I thought that was what the vibrant red number was for? The pizza was cold and had pools of grease but my 3 kids were so hungry at this point they ate it anyway. They all got sick in the parking lot immediately after leaving. Thanks for that, Mayra..I'd love to be contacted by management. read more

Chuck E. Cheese - Shiny as a teenage face - Pizza Near Me - Pasadena, California

The child in me gives this place 5 stars, the adult in me gives this place 3 stars. We came here for my friend's son's 1st birthday. If you want to reserve a table at the main party area, they charge you by the person. If you decide to save the money and just take your chances at finding tables in the back area, you'd be saving a lot of money, but you'd better get here early. This place fills up FAST! If you are not a fan of children running around, you might want to avoid this place. Games here are very children friendly...children ages 1 year to full grown adult will have a great time. I hear the games are very cheap to play, but I wouldn't know, since our host bought many cups of tokens for us. The singing machine characters on the stage are still the same as I remember from my childhood, but modern day character suit Chuck E. Cheese is quite interesting to look at. Move aside chubbier, friendlier-looking, giant mouse! Here comes skinny, not-so-friendly looking (but still friendly) character suit Chuck! If you dance with Chuck during his performances, he'll toss a bunch of tickets out (like a giant piñata)! Let's get down to the food. Mainly the pizza because everything else that's edible here didn't do it for me. For a place that's known for games and giant mice, they have pretty good pizza! Especially when it's freshly made! It's got a perfect thickness to it and it's definitely full of flavor! It's no gourmet pizza, but I'd pick this over the super greasy Pizza Hut or Dominos any day! read more

My kids love chucke cheese but don't come for the food specially expecting fresh salad ?? read more

Chuck E. Cheese - The whole salad bar looked this way - Pizza Near Me - Pasadena, California

I went to Chuck E. Cheese with my son on Saturday 6/5 2pm and like so many times, I bought a points-based card. A second after my purchase, I overhead a conversation between the another customer and staff about the "summer of fun" promotion. I went to the front desk to see if I could refund my unused card and buy the "summer of fun" promotion instead. The clerk was confident something could be done but when I talked to the manager she shut me down. She suggested that I use my card today and come back next week and pay for the "summer of fun" promotion. I asked if something could be done by the corporate office, she said "no" and reiterated that my request is denied. As a regular customer, I was stunned by the conversation. I left the store with my freshly minted 39$ play card that I will not be using. More than my request, I'm dismayed by the manager's negative attitude towards customers which is noticeable in her tone and body language. I'm guessing she's been worn down by customers and takes a strong negative approach to all customer requests at this point to shorten the conversation. I contacted the corporate guest relations line and sent them an email as well with more details but I have not heard back yet. read more

Pros: big location. One side accommodates toddlers and younger and the opposside accommodates bigger kids. They have bumper cars which is always a hit. Not too ghetto here. Cons: lazy workers, tables weren't cleaned off. We had to wait 10 min for one even after we asked twice. Not enough tables. read more

Chuck E. Cheese - Pizza Near Me - Pasadena, California

One of the bigger Chuck E Cheese's left with animatronics. That's the grab. Pizza here was pretty good considering they graduated from cardboard quality pizza to passable better quality pizza. Unfortunately they have a mask policy that they don't enforce. Not a big deal except the day we went there 4 kids running around maskless. 2 of which were coughing. We high tailed out of there with our kid. Unfortunate because we would have spent a lot more money since this Chuck E Cheese is actually clean and spacious. Will give it another shot. read more

We hadn't been here for about a year, and after today I don't think we will be back. Salad bar was 1/2 empty and area was dirty. Soda fountain area was out of lids. Several of the games were out of service as well as the ticket machines. For a while there was no one at the registers. We ordered pizza which was ok but to thin for my liking, chicken wings where ok, bread sticks where soggy and salad was a bit watery. read more

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Always s great place to take my twin grandsons to! They love CEC!!! So do I !!! Lots for the kids to do, especially on a rainy day!!! Wishing for better coupons!! And more of them!!! read more

What a great time! I use to say I hate taking my son to chuck e cheese... I take it all back! Apparently, its all about timing! Seems like during the week around 4 is the perfect time to go... The facility was clean and in working order. The food was hot, the salad bar was fresh and the beer was ice cold! Check e (on duty) was energetic, fun and sociable as was the rest of team! My only critique: bring back the pitchers of beer. Hehe Thanks for an awesome time! We'll definitely be back! read more

Chuck E. Cheese - Chuck e gets jiggy with it! - Pizza Near Me - Pasadena, California

This is a great nice safe space for children to hang out. It's Close to a lot of shops and restaurants in the Hastings Ranch area of Pasadena, such as Whole Foods, Trader Joes, There's even a Habit Burger next door for your Child to enjoy a burger, shake, fríes and ice Cream. If that's not enough, there's a lot of food in this venue such as pizza, salad, etc. I've seen a lot of Birthday Parties, special events from local Pasadena communities, Organizations, and groups. There's also hourly get-togethers from Chuck E Cheese that all the children from toddlers on up to participate in dancing and singing songs or mariachi. There are so many games here, from bumper cars, racing, big wheel spins, skee ball, basketball, whack o mole, bowling, football, Soccer, fishing, horseback riding, classic arcade blasters, ball pit, Photo Booth, drawing, and art. This is a great spot if you're a Pasadena family looking for some fun for the kids and to spend quality time together! read more

Came to this Chuck E Cheese location with the kids to celebrate a slightly early New Year's Eve. I've only been to the location in Arcadia before, and I have to say that this location was quite a bit cleaner and had fewer games that were broken. Luckily it was not very crowded for New Year's Eve, so that definitely made the experience better. We had a few beers, and pizza. The pizza was good, but even though it was supposed to be "thin and crispy," it tasted more like a regular pizza without the crispy-ness. It still had good flavor and was enjoyable. My biggest peeve with this location (and most likely the manager) was the way that they serve their beer. First off, she needs to put in all sorts of information from your ID into the computer when you order a beer, which was concerning to me. It took her about 2 minutes (after handing her my ID) to type in all the information. If you want to order 2 beers, she needs 2 IDs and then it takes twice as long to type everything in. Then, as I went back to order another beer about 20 minutes later, the whole experience happened again, as if she never saw me before (again, this place was not crowded, and I was probably the only person ordering a beer). Continuing, I ordered a large beer, but she was insistent to only fill it up 3/4 of the way, because the "cups were bigger than usual." I say either they should have gotten the right size cups or just fill it up. Please note that the cup was in no way an unusual size. It was probably the size of a pint, and that was for the "LARGE" size. All in all, it was a fun time, but I will happily try out a new location next time, or even giggles n' hugs instead. I just wasn't feeling the good customer service from this location, so I will let my Yelp review speak for that. I will say that the customer service at the Arcadia location is significantly better. read more

WARNING: the management here is rude and unprofessional. Their company made a mistake and instead of making things right or trying to work with me, they were hostile and rude. While booking my party at the Pasadena location, I called the (626)351-5441 number listed on their website. They person I booked with told me that it was fine to bring in a balloon person to decorate my child's party area so I booked a balloon person to come in the day of the party. I called a second time about a different issue and the person again said that the balloon person was fine. I later found out that I was speaking to a call center. I ended up driving to the location because I couldn't reach the actual Pasadena location. The manager there told me that it was fine for the balloon person to come early to set up but he wanted to check about the time with his general manager. The general manager came out and told me that I could not bring in a balloon person. When I explained that I had been told it would be okay multiple times and that I already booked and paid for the services, she told me that I should move my party elsewhere if I wanted to use the balloon person I booked. She was rude and inflexible, even though this was their fault for giving me wrong information. If I had enough time to move the party, I would have. I was stunned by how rudely I was treated for something that was their error. Now, I'm probably going to have to sue them. This could have been worked out if the general manager had basic customer service skills. read more

Never ever going back to this place again. I celebrated my daughters bday and my kids and guess didn't not received their goodie bags. I called today and got the worse response ever I talk to manager and she ended up yelling at me over the phone she was very rude and at the end of my call I was shaking cuz u never have been treated like that I have to ask her several time to stop yelling at me. Costumer service is a shame purchase the ultimate package payed over $300 for a 5 kids and been disrespectful like this isn't it fair. Do better Chuck E. Cheese read more

My niece had her 9th birthday today and was it a mess from the begining. Took over an hour to get our food. The salad bar is small and had ice cubes in every dressing and everything was pretty much mixed up. The hostess are all over the place. Not checking status of food. Not lighting my niece's birthday cake candles until we told her and re-sang Happy birthday. She didn't get to go into the ticket blaster and they decided to upgrade without saying anything. Trying to charge us extra. The foods ok but I will not take or have my kids birthday at a Chucke cheese. I'd rather pay triple to have good service, hospitality and warm food. Stay away. read more

I have been coming to Chuck E. Cheese since I was a kid. I loved it growing up. I've always understood the business model, you spend $80 and leave with a toy worth $3. I get that and am willing to accept it, but if you are going to rob people blind, at least have your shit working. No exaggeration, half the machines were out of service. On top of that they were horrendously under staffed. My nephew spent 15 credits on a machine that didn't work and it took almost 20 mins for the guy to put the credit back on my card. I don't blame him, he was one of two people running the entire floor and they were both hustling. Meanwhile it looked like a kid version of 128 days later. I was looking around thinking where are these kids parents? They were running, screaming, breaking things, jumping on top of the games. I mean you can't blame the place for bad parenting, but having more than two employees would have been tremendous help. Also the person who played Chuck E was enthusiastic as someone about to have a colonoscopy. I mean even my niece and nephew were like, what's up with the mouse? When you're in a costume your apathy is even more noticeable, even though nobody could see your face, we all knew it was sour. read more

The kids had so much fun. They made you take a selfie with your kid on the way in. So when you leave they can see that you're only leaving with your child lol which is fine. Nice staff. Very friendly with the kids. read more

Laydei was a great host! Food was good and party was fun for all the kids. Chuck E could've been a little more lively and engage with the kids more. read more

Ok come on. You know you don't come here for the food. You know they know that you don't come here for the food. That's why the food is mediocre. Because they know that you know it is. So now that we've established that, this is a great place for a kid to run around. This location is cleaner than most and it's huge. My son had a blast and I left feeling broke from all the tokens he managed to shake out of me. read more

Multiple kiddie parties at once ...check... Singing electronic puppets and cheesy music....check processed but surprisingly decent Pizza....check. Overpriced (but fun) rides and games resulting in overpriced plastic toys from abroad....yeah they got that.... So why the fours stars....because as Cheesy ( excuse the pun) of a place as it is, no kid leaves unhappy and by the time they are in the car...so out! So an extra star for the overpriced pizza and prizes... read more

I hate to compare one storefront to another but this is very spacious and clean. Lots of room and more games then the other local locations. I will say that the machines are constantly jamming and the staff is quick to respond and fix it. You have to give it to the staff who must have to constantly deal with these jams and the kids who complain about the machines. Their angels and patience is not something I have. I really enjoy the chicken game and sponge Bob since I've won lots of tickets before from these games. Tee hee!! Yes, I totally play with my daughter. It's really a great way to spend break since it's $.20 a game. You really can spend 3-4 hours here for $20. I particularly love coming here when my daughter is on break. It's a fun way to spend the day and tire the kids out!! Lunch special is good too. I think it was $7.95 for the lunch buffet!! Totally worth it! read more

Celebrated my daughters 3rd birthday at CEC , The service was amazing Stacy our planner that works for Chuck E. Cheese Pasadena , was on top of the whole party with perfect timing. She made sure all the guests and children were taken care of she truly cares about the kids having a great time . One thing that I loved about CEC is that they allowed for me to bring in a party planner , to help me decorate . I'm a full time working mom no time to go out and buy decorations so I contacted Mari from Mari Creations In Pasadena , and she made Chuck E. Cheese look amazing all my guests were wowed when they walked in , the decor was beautiful she is very trustworthy and makes dreams come true , made Chuck e cheese basic party, look like a fairy tail . Mari is very responsive with messages and works with your budget , My daughter was extremely happy with her decor . I will hold beautiful photos that last forever thank you to CEC Pasadena and Mari Creations Pasadena . I will definitely be contacting Mari again and hosting another party at CEC . Attached are photos of her wonderful work. read more

Chuck E. Cheese - Pizza Near Me - Pasadena, California

Best bday ever!! Thanks to the amazing customer service Michael did!! He knew american sign language and was attentive, helpful and caring! Our food was out so fast and warm!! Im an beyond trilled with his help!! Thank you Michael for making a difference is the service we normally have gotten!! All the kids loved him!! my family and friends when amazed!!! Thank you for having such a great employee that really cares!! read more

Chuck E. Cheese - Pizza Near Me - Pasadena, California

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Hopefully all of us had the opportunity to attend a birthday party a CEC once while growing up. However now that we ourselves become adult and have a family with kids, we find ways to celebrate and entertain our kids. So my 3 year old had a b day coming, so we did the water slide party, we did the indoor playground, what was next? When you want something easy and fun, I decided on CEC. But being the first time hosting, I was not sure what to expect. Went to the website had 3 packages to choose from $15,$20,$25 per kid. Depending on your budget, We had a small group, so we got the $25 package w/unlimited games. We took the 11am to 1pm time slot. The day we got there on time 11am, Emily who was our host/assistant. She explained everything to me patiently and detailed the event and schedule of what will happen. You know that feeling when you talk to someone that sense of calm and everything will be ok bestows on you. Well thats what Emily gave me and it was PERFECT. I am here to spend money, let my kids have a good time and relax somewhat to meet and greet the parents. *** GAME MACHINES*** Great selection of games and machines for entertaining and tickets, more than I expected, as per some reviews stated, yes some machines were out of order, but not that many, we just move on. Things happen in life its not a big deal, plus a 3 year old doesn't event know when there is a token credit or no credit in the machine he just plays. ***FOOD*** Well its pizza at CEC not Mama Portillo Fine Italian restaurant, kids ate it and didn't complain. Adults just had pizza and wings as well, just the bare minimum per my suggestion. ***CLEANLINESS*** Maybe we got the first time slot they just opened, so we thought everything was ok. What do you expect with 100's of kids with oily pizza fingers running around. ***PARTY PACKAGE*** The overall package was pretty nice, the sports bottle for the kids, the piñata and the whirl wind ticket machine. Mr. CEC came by and took a few pictures. The kids were fascinated but somewhat cautious. LOL. ***AFTER EFFECTS*** After 1pm, we were ask to move to the side tables, since they had another bigger group coming, which was more than ok. We stayed about 40min after to finish cashing in the tickets, letting the kids pick the prizes and cleaning them up. Getting back in the car the kids were knocked out in 5 min. ***KIDS OVERVIEW*** 1 to 10 = 10, they had unlimited candy, drinks and fun. Just let go for the 2 hours and the phrase from CEC applies. "WHERE A KID CAN BE A KID" When the final bill came, again Emily was there to itemized the detail and explain to me all the charges, at no time did I feel rush or uncomfortable. It was really a pleasant experience. If fun is what you are seeking for ages 3-8year old, I think this is the place any younger or older might not be the best fit in my opinion. But for us it was the perfect day. The only reason why I wrote such a detail review, is because of the effect CEC left on me and the kids. Which was a positive one. read more

I'm giving it a 3 star Before when I would come all the games are working pizza was on time and today its horrible a lot of games are out of order . They messed up on our order we waited for more than 2hrs Really bad management now !!! I'm not coming back here again that's for sure !!!! read more

Chuck E. Cheese - Lol horrible pizza - Pizza Near Me - Pasadena, California

The worse customer services ever! My husband and I took our daughter early to Chuck E. Cheese so she could have time and most games weren't working not only that but when we asked one of the guys to fix them (Carlos ) he was so rude and said well if this one doesn't work move on to the next game I said most aren't working he said then you'll have to wait and stared to have a conversation with other employee while we just waited 15 minutes later we asked again and he said ok I'll be there to fix it which he took 15 more minutes to go fix it and laugh ... don't know why people like this get a job in places they don't like working in read more

My best friends son's 4th birthday party. It was a great success. Chunky came out and spent a good amount of time with all the kids that were in our party. The staff made our party enjoyable. It's nice to know as young as they are, they enjoy they're job! When the birthday boy entered the ticket blast, and just couldn't get as much tickets we all hoped he would, the nice lady working the blast machine made sure the adorable birthday boy relieved bundles of tickets. Boy was he excited!! Little things matter to us parents. Thanks for the great experience! read more

Chuck E. Cheese - Pizza Near Me - Pasadena, California

After looking at the reviews for this location, I'm gonna say that the Chuck E. Cheese's experience pretty much comes down to two variables: the staff serving your party on a particular day and the rest of the customers partying while you're there. We received stellar service on a Saturday afternoon. The servers may be young, but they're pros and they work hard to take care of the basics of food, service, etc., all while kids run around screaming underfoot and music blasts. And I guarantee they don't get paid enough. As for who's in attendance, that's up to fate and there's nothing the workers can do to prevent jerks from coming in and being themselves. We did pretty well overall. I just wish that, having paid so much for a kid's party, I would have gotten the sense that my money was going to the people actually working to give my kid a great birthday instead of some managers in a faraway office who were pressuring their employees to upsell me on drinks and pizza. But I guess that's just business? read more

I came here for a birthday party and my kids enjoyed it. Some of the games did not work and we seemed to scan the card more than once and it may have deducted points because it lit up yellow but didn't start. My one gripe about this place is that the employee who was assigned to our party was wearing a leather bracelet that had strands hanging and while he was cutting the cake, his bracelet dipped into the cake. That is super unsanitary!!! Who knows where that bracelet has touched and I'm sure he definitely did not wash it or take it off each time he went to the bathroom. This needs to be dealt with and I don't know why management did not catch this. read more