My first thought was that ticket prices were too steep ($11.92 each for my two admissions plus a $3.26 convenience fee) but wanted to try it out at least once. I'm glad I did. Here are the benefits: .Ordered tickets online and was able to choose assigned seats. This took away all stress as to whether the theatre was full and having to show up early in hopes of getting a decent seat. .The seats were very comfy, spacious and reclining. At time, as I layed out, several times I had the sensation of being at home watching a show on my own sofa, only to realize I'm at a movie theater. .There is allot of space between rows. This means each time a person gets up to walk down your row, you don't have to even move an inch to accommodate them as in some theatres. I'm talking about even while I was fully reclined. . Environment was noticable clean and pleasant. Notwithstanding the high food and beverage prices, which are present at any theatre, I'm now thinking the comfort of the seating is worth the higher priced tickets, and so I'm now definitely a believer in this premium seating concept and will definitely be returning for future shows. read more

They have great staff.. especially Leigha Lambert! Always polite and nice to my family and I when we come to the movies.

Pricing ridiculous! Even matinee showings expensive. Most theaters you can see an early show for $5-$6 and they have reclining seats. I would recommend Rave at Northeast Mall, $4.75 showings before 4 even on weekends! Nice reclining seats too! read more

I visited this theater on June 11th to see "MA" at the 6:30PM showing. Upon arriving, my two friends and I purchased our tickets at the kiosk. Afterwards, we order our food and drinks. I order loaded fries, no meat, and add jalapenos. The employee said it would be brought to me. We went to sit at our seats (G8, G7, G6). Cups, candy boxes and other items were already there. I cleaned off the area ourselves. When they employee brought me my food, it had bacon on it. I told him that I asked for no meat (I don't eat meat at all). He said okay and that he'll bring it back correct. When he came back, it was missing the jalapenos. I told him and he said that he'll bring some on the side. He never brought them. Once the movie was over, I asked to speak with a manager. I explain this entire situation to her. Her response was that "we are short staff" and that "the kitchen is our priority". I informed her that my friends and I had to clean our own area and my food was incorrect and never got correct. I then asked for her name. She told me Jasmine. Then I asked for her last name she told me she wasn't giving me that information. I asked for her employee number and she told me that she wasn't giving me that either. I asked for her manager's information. She told me follow her to her office, which I did. Then she asked me to write down my information to give to her manager. I told her no because I can't guarantee that you will give my information to your manager. She then tell me that she isn't giving me her manager's information. I informed her that I was calling corporate to tell them about this situation. She said "okay, and this will be my first complaint". I told her that she was not professional and then she told me that I was yelling at her and that she was calling the police on me. I told her to go ahead and call them, I'm okay with that. She then told me to step outside of her office. I went outside of her office and sat down on the couch. After a couple of minutes her employee walked up to me and asked me to give them my information. I told them no, that I'm asking for the manager's information. She said okay and walked away. She comes back about five minutes later and hands me a card with the general manager's information on it (yes, the information that I couldn't have). Then the police arrives, I explain the situation to one of them and basically they sided with me that I was given the run around just for them to give me the manager's information in the end. Seriously, stop calling the police on us Black people just because you're wrong in a situation. read more

The food service is terrible!! I ordered a plain hotdog with ONLY nacho cheese. They brought me a hotdog with mustard and ketchup, NO CHEESE! I asked for it to be fixed and they literally brought me the same hot dog but you can tell someone tried to wipe the ketchup and mustard off and put cheese on top! Terrible. read more

Carolina was very nice. Cinépolis is aways clean and never to busy. I Highly recommend.

This place is amazing. Food is great and the seats are so comfortable! Each seat is a reclining cushioned masterpiece! The people who work there are so kind and personable. If there is a mistake they are very quick to make it right to make sure you have a great time! read more

Clean. Nice. The issue is that, on two occasions they have been under staffed: No bartender. It's not critical, but one of the draws is that you can have a beverage while watching a movie. Additionally, two people were setting up the bar, but no one could pour a beer, or offered any information regarding when it could be done. read more

This is a clean, pleasant and comfortable movie theater. However, the booking system in the lobby is absolutely useless. But Apple iPads. Yesterday 3 out of the four machines were out of order, good job it wasn't busy. Today, I had to select everything at least six times, and when I tried to order food I had to give up - none response and SUPER confusing. You cannot order additional food or drinks from your seat without missing the movie. A missed massive revenue opportunity for you: Prediction: You guys are going to go out of business unless you get your act together. Theater screens good, seats good, staff are very friendly, (but not many to offer assistance). I really want you to succeed for my community, but please do better. read more

You can purchase/reserve your seats online, the theater was very clean and comfortable and the employees were nice. The logistics however were extremely awkward if you're accustomed to Alamo Drafthouse, Moviehouse or Studio Movie Grill. You have to "order" your food at the counter and they will deliver it to you after your seated. After you "order" you have to go to the bar if you want to have a beer or other alcoholic beverage. The quality of the food was just so-so and we were so surprised/frustrated with the front-end process that we likely won't go back. :-| read more

Always have had a great experience here. Always good service and always a clean facility, which is important to me! They serve fresh and hot food, and also great drinks. I recommend this theater to go to to have family nights! read more

Yes it is clean and sounds great. But it is new so it should be clean and sound great. We have become very spoiled with our local Colleyville movie tavern. Will not return.... 1. Ticket prices 11.91ea and 1.50 to book online. 2. 1 lg popcorn and 1 bottle water was 14.00 read more

Was surprised at what it cost to take three of us to the movies. this was my second visit to this location, first time didn't buy food or snacks, the tickets aren't cheap, but I live in the area and try and support the locals. So I knew how much the tickets were but was AMAZED at the total for food !!!!! three of us: two sandwiches, one pizza and a popcorn with two sodas and a bottled water...................$73 !!!!!!!!!!!!!!!!!!!!!!!!!! We were running late, had bought the seats in advance so we were committed, but the food you get for the money was a HUGE letdown. the "Turkey Panini" that I had was nothing more than a small sub like you get at subway ( a Subway is better, better quality of meats, breads and veggies, half the price and you get to order it your way) Bland turkey and nothing special the Havana Panini was the same . The small personal pizza is just that. SMALL. We had looked at menu in PDF on my phone as we were driving there, and would have done something else for food if we knew how much it was going to be, they conveniently don't show prices on the PDF down loaded menu. Tried to find a manager after the movie and they could never find the mysterious person..........hmmmmmmmmmm. The food was tasteless and the service was a let down as well. yes they bring it to your seat, but kept forgetting things so they had to make three trips to our seats, (I was trying to see the movie). The seats are good, power reclined. sound system is good. So all in all for three to the movies: Tickets: $35 Food and drinks:$73 for a total of $108.00 NOT WORTH IT, WONT BE BACK and if you decide to try it sneak in your own food :) read more

I was hesitant to try this place based on the other reviews, but people on Nextdoor said it had improved, so we tried it last night. Bought tickets on Fandango. Walked in the lobby and the kiosk worked fine for us, but the lady next to us said her machine wasn't printing and there is not an employee stationed in that area, so I'm not sure how she resolved that. We got in a short line for food. I had checked the menu before we went and saw they had zero salads and most food was fried, so I ate something at home and planned on popcorn only, hubs decided to try the food. I ordered popcorn and hubs got burger sliders. They made my popcorn and gave us that and our two cups. Drink machines worked fine and we headed to our seats. Reclining seats worked for us and popcorn was good. About 20 min later, hubs food came. They don't offer service in theater beyond that, so if you need a drink refill- you're on your own. Hubs said sliders were mediocre, but fries were good. He said the portion seemed more like an appetizer than a meal and it was overpriced for what it was. We both thought the use of the word gourmet in their marketing is laughable. So, we may go back for just a movie, but we will not plan to eat there again and considering Movie tavern is a few miles away and their menu is better and they will bring you a refill on your drink etc, they are going to win 9 out of 10 times. read more

I love this place! The amenities are terrific, you aren't going to find more comfortable seating! They now deliver your food to your seat, and the have these "bento box" style offerings that are pretty cool! This is always where we go to watch movie read more

comfy seats yes! friendly staff yes! took one star off due to restroom odor! was in my seat even though you can't order food they did bring the food to your seat! read more

Let me tell you about my experience here. It was the worst movie experience I've ever had. Not only did I spend over $50 on two beers and two entrées which was very poor quality, but also very greasy and small portions. They don't even bring you the food like Studio Movie Grill or Movie Tavern and what's even worse is they make you wait outside until you're buzzer goes off. Something else that I did not like was the way you get your tickets! They don't have a box office so you have to print your tickets out electronically in the lobby, and if the machine doesn't work you have to go to concession and wait in line until everybody orders their food for you to be able to get your tickets. By then you already missed 20 to 30 minutes of the movie. I understand it's a new concept of movie experience but come on!, if you're going to pay this much money for crappy service and cold greasy food, they should at least bring the food to you and offer better customer service. I live right next-door and probably will not be going back anytime soon. The only positive thing was the reclinable leather chairs. read more

This is our favorite cinema! Always clean with courteous staff. The beer is cold(per my husband) and popcorn fresh. We really like the points we earn each time we visit by using the online reservation site. It is abit more expensive, but worth in our opinion read more

So I've been anticipating checking this place out, I researched it a bit before enough to know that if you intend to eat and drink there then you need to arrive early since they do not serve you in the theater. I came In with a open mind already knowing the lack of service thing is weird but hey who knows? I arrive, as I walk in they apparently sell their front outside entrance to car dealerships as there were two cars parked on the sidewalk blatantly advertising some dealership, this was quite tacky considering via their website shows them to be a high end joint. I walk in, and I am literally the only guest in that building. I buy my ticket from a computer kiosk as they do not have a box office I proceed to the snack lobby, I say snack lobby since they already closed the bar and kitchen. All they had was popcorn, and soda. Side note I got the cheetohs popcorn and it was indeed very good. At this point it was hard to stay positive as I came in hungry and looking for a drink and they couldn't provide either contradicting their whole concept. I get why they would close things down early when it's so dead but they are brand new! They need to consistently represent the brand they intend to build with the consumer, and they are already showing that labor and cost are more important than growing their unknown brand in a new market. I walk into the theater again I'm completely alone. The chairs are top notch as they advertise them to be one of the main points of their concept, unfortunately a comfy chair doesn't implore me to come back on it's own. Everything everywhere was very clean. However everything is white and plain, white walls with no decor really anywhere. Again no attempt at branding or creating a unique atmosphere, if they didn't have their name on the side of the building there would be no way to know who owned the place. Conclusion: I will go back and try again but I'll have to call and see if they will have a open kitchen and bar. But so far this concept brings nothing to the table that another does better. Still trying to understand the edge they think they have in this market as I am starving to want to like this place!! read more

I booked with Cinepolis for my proposal and everything went perfect. They helped with every detail to ensure everything went smoothly and it was just amazing. Thank you so much for all the work you did, 5 star service. read more

Hands down the best theatre in Dallas/Fort Worth! The staff is great and Roderick the GM made my daughter's Birthday extra special! I really like coming here because it's a clean and the theatres sound and feel great! I highly recommend this theatre. read more

Great seats, easy ticket buying process, nice and clean. The food isn't the best but I have yet to find good food at any movie place, had the food been great I would give this all 5 stars. What is most impressive is the staff, from the ticket counter to the cleaning crew everyone was upbeat, friendly and helpful... hard to come by with some primarily teenage staff. Also what was impressive with today's movie was the helpful staff and proactive manager. Movie was to start by 6 and by 6:30 nothing was on (granted it was an empty theater on a slow Tuesday night) no problem we all make mistakes so when going out to find someone a random employee see me promptly stops what she was doing to proactive ask if she could help. When telling her she promptly apologizes and says she will get right on that. A few short min later movie starts a few sound issues at 1st (again things happen) but all was fixed will before movie had started. Here's the proactive manager, a min in to the movie the manager walks up to my seat hands me two passes (one for my seat and one for my son's) and whispers an apology. Movie ends manager is the out on the floor waiting for us to exit to be sure to apologize again and explain the passes were for any movie. I didn't feel the short delay was a huge deal but the fact that my attendance was so appreciated that anything less 100% perfect was worthy of a redo on them is impressive. read more

Malaika has helped us out the past couple times we've been in - super attentive and sweet! The theater itself is very clean - bonus: reclining comfy seats! Only complaint is the armrest are way too high! Overall, love this place! read more

Very friendly staff. Theaters are clean. Food is good. Will visit again. Sarah was very helpful with all of our menu questions. Great place! read more

Great place for food, drink and movies....the staff is always willing to accommodate for last minute situations that may arise. Maiaika has always been helpful. read more

I love this theater, it's clean and modern. The food is good and they deliver your food to your seats. My friends and I will be coming back soon! read more

LOVE this theater! My husband and I were a little apprehensive after reading a few so-so reviews, but now Cinepolis is our go-to place for a movie date night. The seats are plush and comfortable, the drinks are great, and the courteous wait staff now brings your order right to your seat. I definitely recommend checking it out if you haven't already! read more

A beautiful theater but really poor customer service. Disappointing experience for my entire family. We won't be back.

I will not go back. Upon arrival not any person around to check for tickets and lead you the right direction for the movie. (So anyone could have slipped in IMO.) 3 guys behind the snack bar area all talking, did not offer assistance be we had to stand there waiting and confused to get help. Ordered our food and drinks, given the cups to fill at the drink fountains, but one of the drinks was half tea and half lemonade, however he could get the lemonade there, but no tea (Finally a lady helped us) and told they have the tea where we placed our order... Walked back they had no tea made so they delivered the drink when they were able to complete it. In the theater, the seat I was in, reclined it and was broken, so moved seats. Food arrived, I got a protein burger (wrapped in lettuce), ask for mustard, no pickles and tomatoes on the side. I got no tomatoes at all, no mustard on it, the lettuce was soggy so you could not even pick it up to eat it and they gave no eating utensils. Sorry but will not return. This was the worst experience and I will not refer anyone I know to go there. read more

I was pleasantly surprised by how much I enjoyed this theater. It's a happy medium between a dine-in theater and the standard popcorn/concessions styled theater. Other than it being a little difficult to find (which is of no fault of its own; construction is blocking the quickest routes to it), it's in a wonderful location in the back portion of the Glade Parks development. I ultimately didn't use the credit/debit card ticket kiosks since I was paying with cash, but they seemed to have a relatively easy to use interface and were ample enough in number to keep a line moving pretty quickly. If you pay with cash (as I did; with my matinee ticket being around $9), you can purchase your tickets alongside concessions; they have a variety of familiar movie snacks including popcorn (3 flavors), candies, sodas, as well as some heartier fare like burgers and fries. I chose to get a regular buttered popcorn and found it to be comparable to that of other theaters. The theaters themselves are quite nice--stuffed, plush recliners with tables that are arranged in a way that ensures each person has ample leg room and a good view of the screen. The picture and sound quality were fantastic, and I thoroughly enjoyed myself. Can't wait to return! read more

Great location and most FRIENDLY staff in the area! Great food and drinks, always satisfied.

This Cinema is amazing, it is clean and new. The service is great. I liked that I ordered my food in concession and someone delivery the food in my seat. I enjoyed the Avengers read more

Outstanding theater! The in seat delivery recently introduced was an absolute game changer! Great people, Great Food, Great Experience what else can you ask for! Kudos to the leadership team of this Cinema for making my cost nothing short of phenomenal! read more

Ok, was looking for a good experience and did not have one. Everything is ridiculously overpriced and bartender was reading from a list to make a Bloody Mary for my son. Probably was one and only time to go there. Better experiences at Movie Tavern and Studio Movie Grill. read more

Horrible Horrible Horrible! did I mention the 99cent 7-11 bag of nachos they sell for 10 bucks LOL I wanted to be mad but the whole place is ridiculous!! 3 managers that stand around staring you down, the bartender who kept running his hands thru his hair then reached in and grabbed lemons and limes with same hands to squeeze in your drink. I could go on and on but trust me Stay away!! read more

Reclining seats were nice. Absolutely not competitive with other similar local theaters. Disappointed that there was no wait service. There were limited menu options, Food is overpriced and definitely not worth the money. Ticket prices were also more expensive than other reserved seating theaters. Probably won't be back. read more

Clean, small theaters, but food prices were higher than other similar locations and staff was not well trained.

Very overpriced for the experience. The theater is way colder than any other I've been in. The food is very overpriced and they want you to go pick up food from the concession counter. No refills on overpriced popcorn either. We would rather spend money at studio movie grill or Regal at the mall. read more

Yea, all these reviews are pretty accurate. Me, the wife, brother and brother in law all went to opening week for this Cinema. We enjoyed the movie, HOWEVER, there are certain things to expect. First, movie will start when it says it will start (lots of theatre's up North and other countries follow this process, I've gotten used to show times started 10-20 minutes later due to commercials and movie trailers). Second, you must pick up your own food. Lots of theatres in the neighborhood will deliver your food quickly with wait staff (ie Movie Tavern, AMC Fork, etc). Third, no box office, buy your tickets online or via kiosk (apparently they're not all working). My take away is that we aren't accustomed to this format, and that this will affect your experience when you visit. Food is really not gourmet (Studio Movie Grill has been in my experience the best food), Cinepolis is really closer to bar food (nicer bar food if you want to be picky). The seats are really nice and comfy, but in reality not much nicer than you find in Rave or any of the pre-select seats you will find. If I want food, drink and no holds barred on the expense, I would go to the AMC Fork and Screen or Studio Movie Grill for that experience (their food is much better than this). Suggestions? The movie theatre will HAVE to adjust their pricing to become more competitive, provide some sort of rewards program (ie AMC, Cinaplex & Rave), lower food price AND increase the quality. Good news ,theatres are nice, seats are comfy and they must FULLY staff all positions from open to close. It doesn't help to walk up to the bar and realize it's closed an hour before it's supposed to be closed. read more

Great theatre, chairs and audio video system. Self serve food that is over priced. It's not bad if you want to enjoy simply watching a movie, although not much better than AMC, but if you want to get served food or alcohol stick to SMG. read more