I bought a car from them on March 1st. March 31st I called them twice to find out when will I receive my title and license plates from the DMV? April 3rd they called me back. Explained that the person handling the DMV is or had been out. I would get a call once I could drive over and pick up the plates (130 miles round trip for me), or if I would pay them $12 for postage, they would mail me the title and plates. Today May 4th, I left 2 more voice mails. I called a 3rd time and they immediately bounced me to the business owner's voice mail. I have never seen a dealership unwilling or delaying the DMV paperwork as much as these guys do. Luckily there have been no issues with the vehicle. But I had planned to take a loan out on the car, and that has been delayed now. read more

On 6/30/26 I went to small claims court against, city motors, New Age Financial Inc., Phantom Recovery it blew my mind how these business can sit in court and lie under oath, these businesses see no wrong in violating the law and have no remorse, they will not take responsibility for there wrong doing, The case is under submission, I have submitted all the proof needed for the judge to determine they have all lied under oath and I am confident they will rule in my favor. Do not do business with City Motors or NEW AGE Financial they are crooks and liar and can't be trusted. Jovanny Lara, salesperson favorite saying "I GOT YOU" you got me alright. read more

If you're looking for great service and a team that cares, I recommend going to City Motors. Ask for Emilio, He listened to my needs and didn't make it a hassle to buy a car. The best experience I've had read more

Emilio was great. He helped me purchase my first vehicle with a low credit score. I went in there and still qualified. 10/10 I recommend city motors! read more

This was probably the fastest I've been able to take a car out. Amazing customer service. Very friendly

I worked with Emilio and Gio at City Motors in Hayward, CA. Even though I wasn't buying right away, they gave such good energy to me and made me feel so welcomed that I will most likely be returning to them for my final purchase! If you are new to cars, buying your first car, or just feeling a bit nervous with planning, go visit City Motors!! Get your questions answered with intention and honesty! They have a good selection of cars and will WORK WITH YOU! read more

City Motors - Car Dealers Near Me - Hayward, California

Very bad experience, they sell based on lies and are not responsible I bought a car that cost $17,000.00 saying that it was in good condition, new tires and new engine and in less than 10,000 miles one exploded and the 4 had to be replaced since they were excessively worn and it was a danger, They endanger people's lives All they want is to sell by scamming people. Muy mala experiencia , venden a base de mentiras y no se hacen responsables Compre un carro que costó $17,000.00 diciendo que estaba en buena condiciones , llantas nuevas y motor nuevo y en menos de 10,000 millas se explotó una y se tuvieron que reemplazar las 4 ya que estaban desgastadas en exceso y era un peligro , Ponen en peligro la vida vida de las personas Lo único que quieren es vender estafando a las personas. read more

City Motors - Se aprovechan de las personas que no tienen experiencia ni conocimiento sobre vehículos - Car Dealers Near Me - Hayward, California

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This was a wonderful experience one of the best that I've ever had purchasing a car and I've had several over my years great customer service attentive and professional smooth transition with signing the paperwork got a great car.....They bought me Taco's while I waited to sign my paperwork read more

City Motors - Me - Car Dealers Near Me - Hayward, California

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Les recomiendo no hacer negocios en este lugar,muy malos vehículo el mío se dañó antes de las 10,000 millas igual que las otras reseñas que tienen y te venden garantía y no se hacen responsables.lo único que quieren es vender les aconsejo que vayan al distribuidor directo de la marca del vehículo,MUY POCO PROFESIONALES. read more

Great experience buying a used car, I did a lot of shopping and finally found the right dealership. My credit is not perfect but City Motors was able to get the job done, I am very happy! read more

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Zero stars, these guys are crooks. Sylvester, Simon and Emilio will feed you nothing but BS. They're incompetent mechanics that won't honor their warranty or even call you back after they get your money. They hide like cowards and make excuses. DO NOT trust anything these guys tell you. They won't give you an invoice or anything in writing because they're a scam. Don't waste your valuable time or hard earned money with these A$$holes. If you're looking for a car or mechanic you should definitely look elsewhere. read more

Fake people they will tell you one thing on the phone and as soon as you get over there they will change everything they say and also the manger is disrespectful honestly straight theifs read more

City Motors - Car Dealers Near Me - Hayward, California

Well I was going to give them a good review. I really was but when I went in to get the car we found one and it had a crack in the windshield. They promised that they could get it fixed and I believe them. They said to buy the car and bring it back and they will fix it. Every time I contact them they respond and then ghost me. I called them and I was on hold for over 10 minutes with no response. Never buy a car from there if the car needs repair first! Don't trust them to get it done. Still waiting for a response a week later!!!!! read more

City Motors - Proof of no response! - Car Dealers Near Me - Hayward, California

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This review is for the powder coating shop in back I should have known....all I can say. I myself had an emergency situation as I am a rim repair specialist. The clear coat failed on me and ate through the powder coating. My client had used his repair shop whom he has had a successful working relationship with for 12 years to take the rims off so that I could buff up the machined edges and change the Center colour to a darker grey so needless to say I was under pressure to get the rims back so that the car could get off the rack (150 dollars per day storage). I needed to get the powder coating situation fixed so Milton was highly recommended to me. He assured me that the powder coating would be sanded of all imperfections and re coated. And that I could pick them up a day later (delivery time was 3 pm). Also so that I could just have the job completed I asked him to repair and polish any imperfections on the machined outer rim. So he asked for a further 150 dollars which I paid on delivery. Needless to say my client was pissed off at the state of the rims. Not only did they leave sticky grease all over the outside but they actually damaged a perfect edge which I initially repaired myself. There were pits on the inside as well as places on the lip where it looked like they dropped the rims on the ground. At further inspection there were bubbles on the inside of the spokes where the new powder coating was put on. I of course FINISHED the repair for my client including re-repairing and polishing the machined edges AGAIN.... When I asked Milton for the extra 150 back for unfinished work (I could have asked for a complete refund) he then told me that they didn't have enough time to do the rims. One day later..... He left me hanging until today...then he said that he could not refund the 150...for what reason I don't know....he offered some credit in their shop...why would I ever use his services again. I do better work. read more

They sold my little sister her first car and the transmission went out in less than 30days. They told her they couldn't do anything for her because it was sold as is. She saved for so long and was heart broken. Bad business. read more

They helped me out even though my credit wasn't the greatest go ask for gio hector and Danny thank you city motors

Horrible customer service. My nephew was charges 1500 to make a deal on a car that was in horrible condition and was going to have to pay excessive interest. When his brother walked in and told him not to get the vehicle they told him to return for a return now were here 4 days later after not receiving the return. And the man at the entrance got upset because my nephew put a 1 star on yelp. And he started yelling at him why he gave hime a 1 star if he didn't buy a car. I told him it was for bad customer service so he said I'm not giving him back shit get out of my business. I literally had call police and I am here waiting to file a report for theft. NO NOT COME HERE PLEASE FOR YOUR OWN GOOD. read more

Zero stars, Unfortunately I had to give one star to post. If you a single female looking for a vehicle...stay far away from tis place,. An agreement was made over the phone on the amount that I can afford as a down payment ($3,000). As I arrived everything went smoothly until the "General Manager:" ( A short smelly man) came up to me without introducing himself ( manners) loudly demanding that I give him $1000 more, I said; NO, we agreed on a certain amount over the phone and now things are changing. He then asked if I can come by in the am with $1000.00. At that point I felt irritated and decided that I am not going to do business with them and I was going to exit out of establishment. The "general Manager" then proceeded to yell at me the whole time that I was calling an Uber and moving out towards the EXIT, (appeared to be either high on illicit substance and or severe anger issues) Ladies..... Do not even attempt to do business with these loan sharks. It is hard enough as is to try to buy a car on your own and to walk into a straight attempt to be hassled. Be safe!! SHAME ON YOU CITY MOTORS!!!! The money I had to spend on Uber travelling from SJ to Hayward was well spent for my to learn an important lesson. Saving Money in the long run. read more

I just left that place mad and very upset and felt discriminated.I went there with my husband and my brother in law( we were dressed very casual not to impress at all) since they know more about cars than I do, I was willing to buy that day but I was looking for a specific kind of car, I've been to other dealers around that area everyone was friendly I even got to test drive some cars, but this is not the customer service we got at city motors, the sales guy was very nice and showed me around but another guy just came out and interrupted without even introducing himself, he seemed like the manager, he ordered the other person to go inside then he asked me if I was buying and I said I have to look first before I buy, then he asked if I was paying cash or financing? What ? I responded with: I have to find the car I want first isn't that how it works ? He said Rudely: well these cars here are for sell, I told him what kind of car I wanted and he was like why do you want that car, we have other cars here. I was just shocked ! I'm 8 months pregnant and I almost lost my temper with him, my husband just grabbed my hand and told me to let it go and go somewhere else.I will never recommend this place to anyone.rude, unprofessional and worst customer service ever. read more

Amazing service! Went in on a Sunday evening and was helped immediately. Loving my new Nissan Altima. The staffed was extremely helpful and took their time to make sure I was completely satisfied. Thank you City Motors so much for the great service. read more

If there's any place I don't advise you to buy a car, it's this place. I bought a car in less than 4 months the engine exploded they still want me to pay out of pocket. customer service is terrible they only care about money read more

Second car i buy from them. I highly recommend you to go and talk to Emilio and Mary. Actually everyone there are very attentive to the customer from my experience. They made sure I understood the financial part of it and that I was satisfied. Thanks guys for making my experience a pleasant one. read more

Purchased a car in October engine light was on had to take it back and they fix it. Last week car failed to start took it back to dealership said it needed a alternator quote was 550.0" got there wanted 695.00 was workers mistake gave it to us for 550.0" owner was rude told us not to come back. Now the car is still shaken and not fixed properly very dishonest disrespectful and unreliable read more

I want to say thank you to Gio, Sam, and the entire City Motors team. I brought them a task to help me with and they exceeded my expectations. Thank you! I will definitely recommend others. read more

Recently I bought a car from these guys. I was looking for it for last couple of months but everywhere I went I was given a crazy prices for used cars. Finally, i found this place and can tell right now that if I need a car I will come here only. Sam was great. I spent less than an hour and got the car I wanted. I would recommend this place to everyone. Thank you for nice service and fair prices City Motors!!! read more

Worst Customer service employee was trying to fight me and my family cause we asked him to test drive the car and we wouldn't give him the down payment up front he said he had to leave at 7 and it was 6:30. What kind of employee tries to fight there customers don't recommend coming here worst dealership In The EAST BAY. I have video footage to. read more

Dee, aren't you a salesperson there??? Pretty convenient.. City motors is so desperate for a good review they have their own employees writing one for them.... Leads me to believe the other reviews about this dealership is true, they are Scammers!! read more

My review for them was a mistake. Wrong location. I did go to them just wasnt able to find a car that i like.

My experience was great. I found the car online, Sam greeted me at the dealership, I test drove the car and they did all the paperwork and I drove it home off the lot! No extra hassle. The whole thing did not take me more than 2-2.5 hours. Definitely recommend! read more

Agree with everyone else, if I could give this a -20 stars I would. If I could get this business shut down, I would. Manager Emilio is a scam artist that will say anything about a vehicle to make you purchase. Went there for a Tesla Model S, Emilio said it was free supercharging which is why I wanted to purchase. Get the car and what do you know, it's charging me money to supercharge. Not only that, the screen doesn't properly work because it's missing a $2000 upgrade. I call Emilio to inform him of my disappointment and that the car is not as advertised. Emilio said "Tesla's don't have free supercharging, nothing is free what are you talking about". I had to explain to him that certain Teslas do indeed have free supercharging, and that it was him that informed me at the dealership it had free supercharging. He said he had no idea what I was talking about and he did not say that, which he did, I even had another person with me that heard him say it as well. I then told him the screen was not working and it needed a $2000 upgrade, which he responded that "I can connect the hotspot on my iPhone to the Tesla screen and then it will work". ....well, no sh*t Emilio. That's not even including the numerous calls Ive been receiving from the bank they did the loan with "Veros Credit" saying that apparently all the paperwork I spent hours filling out at the dealership was never sent to the finance company, so I spent numerous hours long phone calls trying to sort all that out and basically redo all the paperwork i did at the dealership over the phone, again because Emilio the manager did not send a single paper I signed to the finance company. Speaking of papers I signed, thank you so much Emilio for giving me a stack of paperwork that is half blank because you couldn't be bothered to change the ink in your printer!! Now for the icing on the cake. Barely a month into having this 2013 Tesla Model S from City Motors in Hayward, the battery is done for and now needs a $15000-$20000 replacement!!!!! Emilio needs to be out out of business. I have been spreading the word across numerous online groups and to everyone I talk to to avoid this dealership. It honestly seems like they have the dealership as a front for some other shady business, because they do not care at all about customer service one you make a payment. It's crazy, because as soon as the payment was given to them at the dealership their whole attitude changed. Everyone was suddenly rude and could not be bothered with decent customer service. Emilio rudely answered the phone spoke to me in a way no manager should speak to a dissatisfied customer. I could go on and on for hours talking about this garage dealership. Emilio is a scam artist and overall a**hole. DO NOT COME HERE UNLESS YOU WANT TO RECEIVE LESS THAN ADVERTISED AND HAVE YOUR CAR BE BROKEN WITH $20000 IN REPAIRS NEEDED AFTER ONLY ONE MONTH!!!!! Worst experience of my life. Still working on reporting the dealership to the proper parties. read more

City motors is very professional. The saleswomen d was very nice and helped us with everything. Sam and Emilio were also accommodating. We were satisfied with our tundra we purchased and enjoyed tacos from the place next door while we waited lol . read more

This is specifically about their powdercoating man, milton Tldr: just some mexican dude who smokes weed in the back of a car dealership Took longer than quoted to do a bad job on my wheels with drips, general unevenness, tire mounting? damage, bubblings and other dings/marks. Tried to hike up the price on me with out letting me know until last moment. Tried to steal my center caps after and lost my valve stem caps and wheel assembly hardware. Things got slightly physical when he shoved me and when I was about to smack him back he screamed "theres a camera!" when there wasnt read more

If I could give a zero, they lied too costumers, I don't recommend, tried another dealer , after u buy a car they apear extra costs ,for give my registration read more

So, these guys I've known for years. It was called Hayward Motors, I think back then. Francisco, Emilio, and Kevin. I've bought a total of 7 or more cars from them/helped people buy, in the past maybe 10 years. I have 3 for my immediate family. My first car was actually a 1999 Escalade with about 129,000 for around $4,999. A fair price for the original year Escalade which is still running with about 210,000 miles now and still sounds like the beast it was when I first got it. Thanks to Carlos, and their service department, and my DIY nature, it lasted this long, only major repair was a driveshaft replacement, but I bought their warranty, so no money at all. My second car is my wife's car I bought a few years ago, which was a 2011 Audi A4, which is actually in the service department now getting some engine work now. A warranty on that car as well. So, no money, not a dime. Both cars were daily drivers. These guys are always willing to help me. I wouldn't know where I could've gone without there help, along with countless acquaintances I've referred to them for help. All left happy with their investment and thankful for some wheels. Muchos gracias from me and mines brothers. read more

Came here to buy a new car, didn't have too much of a good credit history but they worked with me and ended up getting a car I like! Thank you guys I'll definitely be back to purchase again read more

They stayed late to sell us a car my boyfriend really wanted and tried their best to help us out. They went out of their way to make sure we got the car. They were friendly and very attentive. I highly recommend if you're trying to buy a car then to start with them first ! Don't waste time going somewhere else's ! read more

The sales person i dealt with was great (Kevin) The problem is with the service department. I took my car into them to get my clutch replaced and upon leaving i noticed my exhaust was rattling. I took the car back to them and they couldn't fix the problem. And then a few weeks later I was driving to work and my driveshaft fell off (super dangerous). When I called them up about it I was put on hold for 10 min and then was told to bring them the car on my dime. I wouldn't trust these shade tree mechanics with a bicycle read more

If I could give this company anything of a negative score it would be - -25 stars. The salemen at this dealership is pretty cool and try their hardest to give you the best sales pitch and care as possible. The owner and the Finance team especially Lourdes, can be a bit rude and obnoxious. I only had one encounter with the Owner Simon and he was rude the first time and i allowed myself to give him a pass. The dealership actually should be out of business do to how they handle car situations that was bought and constantly breaking down. I got to admit the dealership themselves actually tried a little bit to somewhat remedy the issue to move forward, but when it came to payment, Lourdes was constantly on defense, never acknowledging conversations and agreements made even if between the salesman, her and yourself. I made calls to make payments no returned calls made so i can pay. Yet they repoed my even when I offered to come down to pay and repoed based off bc I kept advising Lourdes to dont talk to me crazy on the phone to be more respectful. She kept being rude and disrespectful so i hung up on her. Next thing i know my car was repoed. Again, most of my beef is with fiance team and how they handle situations, using Covid as an excuse to not return calls for payment especially when I work in Healthcare so know clearly or suddenly having amnesia of agreements made, but the dealership play a key into this as well. Do your research first before getting in risky business. read more

Don't even waste your time here. They sell crappy cars that work for a few months and then break down on you then lie to your face about supposedly offering a warranty when I never was offered anything. Don't you think I would've taken the car back by now if I had been told about a warranty??? Ridiculous. read more

My girlfriend bought a car from them in April of 2019. The salesman I think his name was Kevin was super chill and professional. As part of the package she got 3 free oil changes and details. Other than the car having a really bad cigarette smell and some dings/scratches here and there, the car is great. Gonzalo, I think another sales person was super helpful when getting the oil changes and details done. Gave us no problems whatsoever. However, the guy that calls himself the manager is a dick. I noticed a new scratch on the car after picking it up from an oil change. We were calm and asked them if they can take a look at it. Rather than trying to solve the problem, this "manager" gets super defensive and assumes we're lying and denies anything happenings. He assures us that it was there before. He even says we can take a look at the cameras if we want. So, we accepted his offer. Then he backtracks and says he can't show us the cameras because only the owner can do that. Then, he goes on to tell us if we don't like the service we can go somewhere else. What kind of fuckin business does the chode run? If you're looking for a reliable dealership with at least decent service, avoid this place. read more