Cold water on arrival. Sets them apart, not a huge deal but appreciated by most and it's not summer…read moreyet!! Cheap but effective goodwill. Service was quick and efficient. They don't offer mixers and other choices with the water. Bummer.

Came in around 5pm. Never been to a stay in car oil change. Only two workers at the time and they…read morewere great ! Gave me a free water and had a great attitude the entire time ! Highly recommend this place !

awesome service great crew and very knowledgeable about cars and the customer service is greatread more

Potential applicants should do their homework before considering employment with this franchise…read more Based on what I personally witnessed and experienced, I observed what I believe to be unfair and racism also inconsistent treatment of employee, which left me with serious concerns about the workplace culture and management decisions. I am particularly troubled by what appeared to be disparities in how certain employees were treated, as well as hiring decisions that, in my opinion, did not always prioritize the most qualified candidates. These observations are based solely on my personal experiences and perceptions. I intend to discuss these concerns directly with Mike and management. I encourage anyone considering employment here to read employee reviews, ask questions during the hiring process, and make an informed decision for themselves.

I came here for an oil change and attention the the brakes. I arrived at 10am. They told me it…read morewould take 90 minutes, and they just needed to order the car parts from I'm guessing another location. It's 3:00 and I am still waiting for my vehicle. They did give me a 10% discount, but that $50 doesn't make up for 6 HOURS of waiting. The woman managing the shop was doing her best to keep up, however I still think this is unacceptable service. Disappointed.

Steve D. Roanoke, VA. Don't go to the Jiffy Lube at 3559 Franklin Road in Roanoke, VA. After…read morewaiting from 7:00 AM until 8:30 AM, I was told by staff member and backed up by manager that there would be NO INSPECTIONS today, 3/31/2025. The inspector didn't show up and the District Manager couldn't make it in to replace her. Same thing happened last year. I asked to speak to the owner. Said they would give him my number but couldn't give me his number. I had been told at 8:03 AM that the inspector "was on her way"! What a joke of a business so crucial to car owners. One year I got an inspection there. The inspector brought me an estimate that said it would take $382 to get my car to pass inspection. After he showed it to me, he said, "You want me to go ahead and fix everything"? I told him to just put a Did Not Pass sticker on it. He did and I left. Went to another inspection station and car passed.

Horrible experience. I made a scheduled appointment for a state inspection a week in advance, at…read morethe managers request. When I arrived the manager rudely told me he could not do it. When I explained that it was scheduled he said "I don't know why I would've said that." and turned away to answer a phone. This place needs new management BADLY. I will be letting everyone know about this. -Hunter

I went to the NTB Service Center on Franklin Road in Roanoke, VA. Jacob, the Service Manager, was…read morevery helpful and professional. He found a competitive price for the tires I needed, put them on, and away I went. Recommended!

Traveling when had trouble with my car. They fixed my problem and got me back on the road. Highly…read morerecommend! Friendly, knowledgeable, and efficient. Wish they were in my town!

I have been going to Porter's Automotive for years now and they are the sweetest, most honest and…read morecaring people! They take genuine care with making sure the vehicles they are brought are up to standards and safe. Mr. Porter is always so kind when my dad and I bring our cars in and they are genuinely wonderful people! I highly recommend them anywhere! Thank you, Mr. Porter and Porter's Automotive for all your kindness and care towards your customers and their vehicles! You are forever appreciated!

They rotated and put my tires on, but man I sat there FOREVER!! They forgot I was there... which…read moresucked, but I got the tires at a reasonable price

Lucas is a fabulous manager and always gives excellent advice about tire care and car care. I…read morereally think he is an asset to the company. Thank you! Visited in May.

Wayne is an amazing human being. Exceptional service and amazingly affordable! He treated me with…read morereal kindness and respect, explained everything clearly, and made the whole process easy and stress-free. It's rare to find someone this honest and helpful these days. I will definitely be coming back here for any future tire needs.

Wayne is a great guy. I wasn't able to get anything done because of how busy he was but he was very…read moreunderstandable and helpful. If I got up early enough i'm sure he would've been more than helpful for a great price

Needed a new tire and they got me one very quickly! They took good care of me and were efficient…read moreand helpful.

Refilled ac in wrong place 2 different times .I told them it had to be filled behind my front tire…read morethey even yelled at me for telling them I watched them do it under the hood. Paid 300 for nothing. Don't feel comfortable at all with how I was treated. They don't deserve any stars. Never been talked to with so little respect. Obviously didn't get anything for my money and time. Shouldn't be charged for their mistakes.