Me and SCS go waaay back. In fact; there's a review of mine on here from 11 years prior!…read more My first scooter (not purchased here) was a hunk of junk, but that didn't stop Vince on fixing it. I later sold that scoot and Vince was by my side helping me through the searching and buying process. 10 years later, I'm buying my second scooter through the same place and working with the same trusty owner. Vince is a great dude. You can tell he loves his job and loves talking scoots. He remains completely neutral on his advice and won't force you into a sale. He's patient and answers as many questions you may have. The shop itself is super clean, the prices are fair, there's absolutely no pressure, the staff is knowledgeable and friendly, and most stuff can be booked through the site... so very convenient! Don't skip this place up. Go on over and check out the two wheels they have on hand. Do a test drive. And find your dream scoot!

I wanted take a moment to review this establishment that I have been going to for years now. George…read moreand the staff at 'Second City Scooters' are doing good things here. They are establishing relationships within their community and providing a great service. The level of customer service and trust that they foster is a forgotten thing now a days. I hope they stay in they neighborhood for a long time.

I bought a holdover 2025 Triumph T100 from Motoworks via Cycle Trader & the telephone, sight…read moreunseen. The communication was excellent. I felt like a team was taking care of me, not an individual salesperson. The sales price was better than I found anywhere else. The ease and transparency of traveling from New York to pick up the bike at their Chicago location was greatly appreciated. They even arranged to deliver the bike to my son's house in the western suburbs at no additional charge. Nothing but nice things to say about my experience. And what a great bike. It's beautiful and came in at a killer price. Thank you Motoworks!

I previously left a high review as a client who not only purchased a motorcycle from them, but used…read morethem for service. After my last experience with them, I will never bring my motorcycles back to them for any type of service. As a repeat client, it shouldn't be that hard to set up appointments, but their communication is horrible. It literally took me three weeks to get back to me. It is next to impossible to actually reach someone direct. You are always told they're on the phone or meeting with someone and then it could be a day or three days before someone get back to you. The only person who was responsive in of both in my previous experiences recently was Jordan. For this recent experience, I was adding crash bars to my motorcycle a newly acquired Triumph, resolve a service light, handle three nationwide recalls, and get an oil change. To their credit they did a nice job on equipment install. One recall with for replacing the back tire and the other recall with bleeding the clutch for a known issue. They got back to me that Triumph could not get me a replacement tire timely but would cover the cost of a new tire which they provided. They did put on a new tire with a 2024 date stamp. I was contacted about getting service and they recommended changing clutch fluid even though the bleeding the clutch was one of the covered recalls. It was at that point I said deliver my bike without adding anything else. I have other mechanics that can do oil changes. The kicker is that after they return my bike and as I was putting it in my garage I noticed that scratched one of my black side aluminum side panniers. I immediately sent before and after photos indicating the fresh scratch (with black marker that someone tried to conceal) It's 3" long and quite visible. It's not with replacing but just bothersome. Jordan was very responsive and got back to me that they didn't know where that could've happened. Noah, who picked up and dropped off the motorcycle took video recordings both times and I asked them to review. I've yet to hear back from them. It has been exhausting dealing with them. If you're looking to purchase a motorcycle, I would give sales department high rating, but avoid their department for your sanity.

Called over and asked if I could get an oil change while I waited? "No problem, we'll squeeze ya…read morein." Stood there and watched everything with an interest in maybe DIY next time. Was I asked to wait outside or in office? Nope, we talked bikes for about an hour and these guys answered questions as if I'd paid for a class. Nice people, fair pricing, and solid professional service. Not many, if any, good bike shops around this Northside area of the city, especially one that will do the work that day. Five big stars for the guys at EPM!

No. I don't believe those reviews reflect the experience I had…read more This isn't a place where you drop off your bike and get quick, same-day service. I brought my Ducati in for a general inspection, which cost $170. It took about 15 days and several follow-up phone calls before I finally received the diagnosis. By then, I picked up my bike after waiting two weeks. They emailed me a list of recommended repairs and instructed me to check off the work I wanted done. I replied... and then heard nothing for over two months. What really bothered me, though, was their approach to repairs. One item on the inspection was loose heated grips. Yes, they were loose, but they were still in excellent condition. Their recommendation? Replace the entire set. An honest mechanic would have said, "We can probably fix that with a $5 tube of grip glue and save you a few hundred dollars." Instead, the solution was to replace perfectly good heated grips. My Ducati is due for a Desmo service soon, which typically costs $1,200-$1,800. After this experience, I'll be taking my bike somewhere else.

Best motorcycle shop in Chicago -- hands down!…read more Brought my XL883N Iron to Federal Moto and Mike and the guys absolutely knocked it out of the park. What really blew me away -- they took me in with no appointment, had my bike done within an hour, and still left me with plenty of riding time for the day. From drop-off to pickup, the communication was clear, the work was thorough, and the attention to detail was exactly what you'd want for a Sportster. These guys genuinely care about their craft and respect your time. If you're in Chi-City and need someone you can trust with your ride, look no further. Federal Moto is the real deal -- won't be taking my bike anywhere else!

With very limited Motorcycle repair and Maintenance shops in Chicago this place was great getting…read moremy Bike repaired and potentially for Motorcycle Maintenance. I had gone to many of the past ones in Chicago but then never offered good service and communication next to a reasonable turnaround time in repair or maintenance. Some are even cheating Motorcycle customers. Anyways if one is in dire need in Chicago to upkeep and repair ones motorcycle do go here. They are the only ones in downtown Chicago. Mike the owner of the business and Elvis his assistance even went above and beyond to put a extra clutch peg after leaving their shop. Their estimates for repair are reasonable and they try to work it out with pricing if it is too much to repair and insurance does not cover your damages. I got my 2009 Harley 883 sportster back and I am pretty happy since they got it fixed within less than a week. Do go here.

Would definitely recommend to anyone looking for parts and more. Wonderful people to deal with.read more

Great little shop with tons of leather, new cheap chrome handlebars, tons of reproduction custom…read morechrome FLH style fenders (brand new), and boxes upon boxes of old carbs, exhausts, etc. They work on bikes here too but great little shop for the everyday joe who rides everywhere. If you're looking for a parts to fab or customize, stop by this place. If you're looking for that brand new scooter with that brand new HOG patch, go to a Harley dealer. They have an ebay store with tons of goods on it but slow on the emails so just stop in.

I always get quality service & reliable advice how to maintain or repair my bikes. Reasonable wait…read moretimes with some potential delays due to them always being busy, but always professional and friendly. You pay for what you get, and I never have a problem paying them for custom service that is reliable. Owner Joe will literally pull up parts/issues & educate the reason why there's a problem or the cost. Other shops treat you like you're optional, they treat you like family.

Recently, my fiancé and I came to Cycle Tech with the tire on his bike. All my fiancé asked was to…read morehave the tube replaced, and nothing more. We had dropped off his tire around 11 A.M, not hearing anything for the next 5 hours from either of the two men working at the shop. We called around 4:40 P.M only to find out they were JUST going to work on my fiancé's tire, and less than ten minutes later they called my finance back, letting him know he was "missing his spline." We informed my fiancé's brother, who was paying for this (he even told the younger guy there that he wasn't paying at pickup. That someone else would be paying). He was confused, and we all went to pick up his tire. We had already found it weird neither one of the two guys working could explain shit to us. They couldn't explain over the phone or in person. The only thing they had said to my fiancé's brother was "if the wheel is like that, then the other part that connects to it should be damage as well too" (Drive Shaft) but when we had removed the wheel, we checked EVERYTHING, and it was not SHAVED DOWN the way they told us. We took the wheel at 11 A.M in good condition. Nothing was wrong. The normal wear and tear we have seen. But when we got back to the wheel, the "spline" in question was shaved off and damage. These guys half assed a job because they were irresponsible and lost track of time. They fucked up a part of the wheel needed. They mentioned buying the part from them or eBay. Don't come to this establishment. They won't own up to their mistakes. They find ways to scam and make a paycheck. And if you leave a bad review they might call you and try to guilt-trip you to take it down. Trust me. They got time to call and throw a tantrum for shit service they give. But they won't fix your bikes. They'll only mess them up instead of doing their job. As shown in the photos the Drive Shaft is perfectly fine and the other part of it is mess up (Hub Clutch) which they fucked it up.

I bought a Vespa GTS 300 HPE Touring about a week ago. My salesperson -Danny - was welcoming,…read morecourteous, professional and knowledgeable. He went through every single item of the quote that was provided to me and gave a $500 discount because I'm an emergency medical first responder. My Vespa was prepped by the service dpt. guys and delivered to me the following day as promised. My wife likes MY Vespa very much and probably will end buying a second one from them. I am planning to have all my services done here.

Bought a battery for a 2019 Genuine Buddy here two months back. The service guys were great and…read moremade sure they had my battery charged before selling to me. I appreciated their customer service and have gone back to buy all my accessory parts for my Genuine there. I would recommend this place to anyone with a Buddy in the suburbs.

great attention to detail friendly and knowledgeable staff …read more.. I have three Harley's... they might get them all.. KEEP THE WHEELS SPINNING ON AND ON

They brought my 1967 Harley FLH W/sidecar back to life after 10 years of sitting in the garage…read more Pricing was fair and up front. Best thing about Joe Mama was the ambiance of the shop and Joe and Sailor. Was a truly great experience.