Bed bugs! We had to check out after two hours when we noticed at least 30 bugs on our sheets in our two queen room. Gross! They at least validated our $60 a day parking. Offered a new room but didn't want to risk more bugs. Not even close to worth what they are charging read more

Do not stay here!!! We bought the "king suite" Which turns out to be about a 10'x10' room extremely small. No where to even put you're clothes or bag. The paint is peeling in the bathroom, the curtains are broken, the toilet seat looks like it was drug down a gravel road and the heating unit is very loud. And the worst part is my room smells like someone just smoked weed in it!!!!! Oh and it costs 62$ per night to park you're car in a very questionable parking ramp. I was very hesitant to even hand over my keys to the "valet parking" Avoid this place at all costs!! read more

This hotel is centered in the block but also centrally located to upscale shopping and restaurants. Claridge House is immaculate and the staff is exceptional! The lobby is nice, very clean and the rooms are spacious and immaculate. The food was fantastic; not your average hamburger for sure. read more

I love this hotel the long time staff is excellent. Including housekeeping welcome. Carlos the bartender is kind and welcoming. The restaurant is a disaster. The menu is inaccurate online and the manager is patronizing To the staff. If you are changing your brand you might at least indicate that for your loyal customers. The poor server was apologizing For the lack of food! A burger or something substantial at night is worth bringing back. I hope the owner is not absentee and will see we want the classy Claridge back. Think creatively!!! Don't plan on eating If you come here!! read more

Pros: The lobby is nice and our room was relatively clean but tiny. Nice neighborhood. Cons: The AC system is so loud that it woke us up every 10 minutes as it kicked on and off all night long. From the nods of agreement in the elevator, I know that many other guests experienced the same fate. Did I mention the rooms are microscopic! The bathroom and bedroom are not clearly delineated -- to move around in the bathroom and not get swallowed up by steam, one needs to leave the door open to the bedroom. There are no tables or countertops upon which to put bags. There is no "service" to speak of. Save your money. read more

This doesn't deserve to be called a hotel. It's an ok hostel. Everything that was charming about the Indigo is gone. My room didn't have a closet or drawers. The bathroom has NO countertop. Oh, good luck getting a coffee in the morning. They moved me into a second room that had a place to hang clothes, but no AC. Finally my 3rd room, still no better then a hostel, the phone doesn't work. I'm shocked and saddened and will never stay here again. The service is horrendous the rooms are tiny. The bedding is nice, so I gave one star. This morning when I went down stairs and asked the man for coffee he said let me check and walked away. I left. Glad I'm leaving tomorrow. I wouldn't pay $30 to stay here... no $10. Hostel not hotel. read more

Got a hotwire deal for this property. Was a little worried but wow. April at the front desk was great and able to get us two adjoing rooms. They had great beds, good shower and even a little fireplace. Its off season but would be nice in the colder months. Great location near lots of bars and restaurants. Was a fantastic stay!! read more

Chicago was my layover en route home, and all flights out were cancelled due to wind - bad start for the "Windy City." After going through the slog of getting my flight rebooked for tomorrow and getting an Uber, we booked this hotel randomly through Priceline. We showed up clearly grumpy to the front desk, and the woman could tell. She asked a few questions and ascertained the reason, and proceeded to upgrade us to a better room. When she found out we didn't have any clothes because our checked bags were flying direct to destination, she tracked down some robes for us. That was clutch. We had already been on flights for hours and needed something to be in other than the clothes we were wearing. A++ service. read more

You walk, the environment is very contemporary and nice. We came to the concierge, i showed him the Groupon we got, were sent to the room fast. We walk in and our king size room has a queen size bed. So down we go. They were very fast to change the room. We walk into our new room, everything seems ok, clean and king size bed. So now before going anywhere we want to order room service. I look around and don't see a menu. I am calling downstairs but the phone is not working. We looked around some more and figured out that they have an ipad that has the menu and that's how we can order. At this point it's too late and we have to get ready and leave. My husband goes to shower. I walked into the bathroom to ask him something and the water is all over the bathroom. I don't know if all the rooms have the handicap showers but ours did. So long story short, we had to use our towels to get the water. When we got back from brunch, we asked for a few towels. 2 or 3 hrs later we still don't have towels and we can't use the hotel phone to call downstairs. We had to ask them again for towels because it was time to get ready for the party we were going to. This time the towels came fast but, one of the towels had a small black hair in it, ewww! I forgot to mention that the AC is absolutely filthy. I don't think I would stay here again unless they really step it up. The nicest thing about the hotel is the location. read more

Would stay here time after time! I loved our spot. Comfy, cozy, beautiful, trendy, and the nicest staff I've ever met at a hotel. GREAT LOCATION!!! read more

My husband booked this hotel for a last minute family trip to Chicago. It was our first time staying at this hotel and it will not be our last! We had a great experience here. Situated in the Gold Coast Historic District, the location was perfect for what we needed. It was just a short walk to the Red Line, Rush Street, Walgreens, Starbucks, and many other restaurants and bars. The lobby bar was open late, so that was nice after a long day. We did not eat at the restaurant or use the spa, so I cannot speak to those (maybe next time). Most importantly, the room was clean and comfortable. We had everything we needed for our stay. It is a smaller boutique type hotel, so there was not a pool which the kiddos would have preferred. Overall, I would highly recommend this hotel! read more

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This boutique hotel is in an excellent location. It is walkable to Michigan Ave and many restaurants. The staff is amazing. The rooms are clean and comfortable. read more

I was disappointed--so expensive for what it is. My first room was a bust--I arrived at my room and the door was ajar! The doorjam was all scrapped up as if the door had been busted in (the worker at the hotel later found me and told me he'd gone up there and saw what I meant). Creepy. They moved me to another room, but my bathroom had a strong smell of urine. Very gross. The bathroom is so cramped you can't get in the door and shut it without stepping behind the toilet. Same for when you want to take a shower. All this for over $200 a night, which I paid for in advance? No go. I will find somewhere else to stay. Very, very disappointed. read more

What an amazing stay from the moment my girlfriend and I walked into the hotel. It's in a nice, safe area, with access to all major attractions nearby. If I'm ever back in Chicago this is where I will stay. read more

We thoroughly enjoyed the hospitality and ambiance at The Claridge House! The location is perfect for seeing Chi town. Restaurants within a very short walking distance Our junior suite had views of the lake and was perfectly appointed. we can't wait to stay here agai! read more

This was a nice hotel. The bed was amazing and the design was really cool. Awesome location. I do have some complaints with the restaurant though. It took forever for us to even get water or coffee and then was never refilled. Slow service and mediocre food. How do you screw up oatmeal? It was cold. read more

Love the new renovation of this hotel. I had great customer service from the front desk staff, and my room was super cozy. Good view and I was snuggly warm during the first snow of the year! Extremely good value in central Gold Coast spot! read more

the bathroom ceiling was falling in. carpet had a million stains. don't really have anything else to say- just see photos.

Great location, great room, and the bartender Matthew made the stay even better. IMO the best place to stay in Chicago if you want the real Chicago feel. Lived in Chicago for 25 years and this is my favorite place to stay. read more

I enjoy staying at the hotel, this is the 2nd time i have stayed. My work puts me up in hotels and they have put me here twice. They have great amenities, and nice sized rooms. Close to all Chicago has to offer. read more

Located in a safe and beautiful neighborhood just a short walk from Michigan Avenue, the Claridge House is the perfect spot. I have stayed there several times and the staff is excellent. Any direction that you walk is close to wonderful shops and restaurants. One of my favorite Chicago institutions, the Zebra Lounge is just a five minute walk, the Restoration Hardware down the street is beyond description. For what I am looking for when I visit Chicago, I couldn't be happier! read more

I stayed from April 16-18,2021 . My stay was not what I expected the room was small the service was horrible. It took almost 29 mins to get checked in because the desk clerk could not find my reservation. When I checked into the room there were no wash clothes and the linen was stained and dirty. I called the desk and ask for towel and linen and only received two wash clothes and then was told that's all I can get and inly received a fitted shit which was not what I asked for. I requested a king deluxe the room was extremely small and not what I was expecting, the room was far from a deluxe suite . Definitely my last visit. read more

I booked a room for New Year's eve and was not overly pleased. Check-in and check-out was very quick and the customer service was good. However, I had issues with room size among a few other things. Immediately, entering the room it was like a walk-in freezer so, we cranked the heat up to 80. It was clean but, pretty outdated. Our room was small and directly in front of the elevator (504). The bed is situated directly in front of the elevator as soon as you open the door. I can see everyone in the elevator while sitting on my bed with the door opened. Meaning, when my guest opened the door and entered our room after exiting the elevator, other strangers exiting on the same floor or walking by can get a view of me while I'm in bed which, happened. Embarrassing! Good thing I was in a nightgown. There was no hand soap in our room. Instead, we had to use the shower gelee to wash our hands. The bathroom is so tight that you have to walk completely inside to close the door. However, I liked that I had a darkening shade to block the sunlight. The bed was comfortable but, everytime I turned over while sleeping, I heard a weird noise possibly from the springs or frame. I had the heat on 71 all night but, was still cold as it blew cool air. I did hear a few partygoers around 2 a.m. for a short time. I will definitely avoid this hotel next year and stick with Hyatt, Merriott, or the Kimpton. read more

This was our first time staying here and we had an amazing experience! The hotel staff were all super friendly and helpful. They made us feel like family. The room was quaint and clean. We couldn't find one thing wrong with this place. We will definitely be staying here again! Outstanding customer service. read more

My husband and I truly enjoyed our stay at the Claridge House. From the moment we walked in and were greeted by the doorman we knew that the time with your hotel was going to be well spent. The lobby area was stunning. We had a pleasant experience with everyone we encountered. At check-in, the front of the house was very welcoming, we appreciated the water, and then the help with breakfast. Our server during breakfast could not have been friendlier. She was extremely helpful, kind, and treated us like family. We have nothing but nice things to say about this hotel. The staff shows a true interest in their guests! We have already recommended it to friends and family! read more

The location of the hotel is very close to a bunch of restaurants and bars in Chicago. With that being said, there are a couple reasons why I'm rating this hotel a 2 star. First, we had to switch rooms due to many reasons in relation to conditions of our room. Second, the have an "urban fee" which acts as their daily resort fee. They said it gives you access to numerous things on site and some discount. One thing you get for free are two water bottles at time of check in which we never received. I know what you're all thinking, this guy is complaining about not getting a water bottle at check in? Its more principal based over anything else. If you say you offer something, then offer it. We also asked for a late check out and never got a clear response. Because we had to switcH rooms we got a free breakfast that we never used because we couldn't get a clear answer as to what time breakfast ended. It was only after breAkfast ended that they informed us that it had ended. Lastly, at check out, my bank statement showed a difference of $150 vs what I had booked online. They said it was due to the $50 security deposit per day which was never talked about on the website. Still haven't gotten any credit for my deposit back. I'd highly recommend looking at other properties. read more

I stayed here on a Saturday night & was pleased with the experience. The location is really prime, and was close to some great tourist attractions such as Restoration Hardware. My friend booked the room & took care of check-in and did not have any complaints. We asked for an extended check out and they gladly gave us a few extra hours. Overall good experience for the location & price! read more

This is an amazing hotel conveniently located in the Gold Coast. The staff, including Nic at the bar, is incredibly sharp, attentive and professional. The rooms are lovely and much less than you'd think. You'll come back to the Claridge! read more

Place is reasonably nice. Rooms on small side with good location. Value for what we payed was good. Only issue in the lobby mostly during the daytime there was a horrible smell. Sewer like and mildew. Couldn't really enjoy a drink in the lobby which was nice. Not sure if that was a one off or not. read more

During my stay at this property, my laptop computer (which I left in the room) had been broken: literally cracked open! Initially, the manager on duty (Mr. Israel Arteaga) seemed concerned and passed my complaint to the hotel's insurance company. However, the insurer (Segdwick) send me a routine letter weeks later stating that based on the information they had received, "their account is not held responsible to the accident." I do not know what kind of insurance the hotel has, and whether they expected me to find out who among their staff broke the computer and how, but the one thing I learned from this incident is to avoid this hotel at all costs. It takes absolutely NO responsibility for what its staff does. Needless to say, my attempts to communicate with the manager all failed. I travel a great deal (at least twice a month for the last 15 years or so) and I frequently leave laptops in hotels. I have never had a problem before. I strongly recommend to NEVER ever use this hotel. It can happen to you too!!! Of course the manager now says that I have no proof it happened on their premises. What kind of proof does he envision? What kind of proof can a hotel guest ever provide? Was I supposed to leave a working video camera in the room so to survey what happens there while I am gone in case something went wrong? Was I supposed to interview their employees under oath and extract a confession? What precisely does he have in mind? I would have gladly signed an affidavit, or gave a declaration, but I was never asked to. They simply chose to dismiss my case with the impunity that a large hotel has. read more

I loved this place when it was Hotel Indigo and stayed many many times in the past. It was my go to in Chicago, literally like a second home. Now that it's Claridge, so much has change and the remodel from when it was Indigo is honestly just ok, not ground breaking. The colors are more neutral and drab now. My room in particular was small, though the beds and pillows were nice and I enjoyed the great view of the city. Unfortunately upon arrival, the toilet had not been cleaned after someone used it. There was pubic hair and some other fluid. The sink was also detaching from the countertop. (See pics). Not cool for an extremely pricey hotel, and on that note, the cost is substantially more per night than Indigo was. They are also not affiliated, to my knowledge, with other hotel groups, so no more rewards points that I know of. They also used to have a wonderful restaurant with a great, free breakfast, but that's gone now too. There's a restaurant in its place, but I didn't have the occasion to try it. On a positive note, the staff is very friendly, helpful and accommodating, though it seems like a different staff now, so the trendy, cool hipsters running the place from before are gone (so it seems). You also can't beat the location. Everything is walkable here in a safe neighborhood. It's unlikely, however, that I'll continue staying here since it's become Claridge. The prices, the drab colors, the not so stellar remodel, my favorite restaurant for breakfast is gone--it just doesn't feel the same anymore. Claridge House, welcome to the neighborhood; Hotel Indigo, thanks for the amazing stays and memories. read more

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Had a wonderful experience at the Claridge House. My family stayed there for my parent's 50th anniversary celebration and it was just what we needed - intimate, charming and perfectly located. We ended up spending a lot of our time in the lobby area and bar because the décor was so warm and inviting - not like what you get with a major hotel chain. The staff were also incredibly friendly and accommodating and the rooms were super clean with neat art work. Definitely would recommend! read more

Great location and comfortable, stylish and clean room w a great view, the only things I would change are the bathrooms are very small and the layout of the room was a little odd.. good breakfast. Will stay again! read more

I booked rooms for my CEO and VP of Sales for a meeting in Chicago. They both gave raving reviews of this hotel. The renovations were very modern and tasteful, rooms, beds and showers were great. We highly recommend this great hotel. read more

We recently booked The Claridge House, Chicago, for a family event of some twenty people, celebrating a 50th wedding anniversary. The Claridge House could not have been a better site for such an occasion. Because it is a smaller, boutique style hotel, it felt much more intimate; indeed their lovely lounge/lobby area easily became our hang out area for the weekend. We even took over a section of their lobby for a half hour on a busy Saturday night to do a professional photo shoot of our family and the staff could not have been more patient or obliging. The location was superb, rooms super clean and updated. It made for a magical family event. read more

We arrived an hour after check in time to dress for an afternoon wedding and our room was still not ready, and the staff was extremely unhelpful. With the price of the hotel room, you'd think our room would at least be ready on time or that the staff would do more than barely acknowledge us when we walked in. Only 1 of the 2 elevators worked, our shower ceiling had mold, the bathroom door has to be jammed in to close, and the faucet is deattaching from the sink. Maintenance would be helpful. Also get ready to pay $50 to park with no hotel discount. read more

This is a small, cozy, very conveniently located hotel on Chicago's Gold Coast. It is in a quiet neighborhood yet close to restaurants. shopping, etc. The rooms are small but very nicely decorated. The staff were all extremely friendly and helpful. We stayed here recently for a family get together and it was perfect. Spent most of our time in the lobby and bar area which is very warm and comfortable, just a wonderful place to sit and relax.....Regina S read more

Enjoyed my weekend stay in Chicago very much! Great location in the city to stay for business or personal travel. The staff was as good as it gets! Room was clean and very comfortable - I slept like a rock! I'll be staying here again next time I return to Chicago. read more

We had a great night at the Claridge House. Upon checking in at 5:30, our room was still not ready and we were told there would be a wait. After 10 minutes, our room was ready and we were also presented with 2 breakfast coupons. Aislinn took great care of us and checked later to see if we needed anything. The room was nice, bed was comfortable, and we will stay there again. read more