I want to thank my service technician Immraaz Hosein for his extremely professional attitude and courtesy yesterday. He spent time explaining what would be done to service my car, and then gave me a time the work would be complete. He was very cordial and pleasant. I sat down to wait, and a man who he was attempting to check-in for service got very loud, angry and abusive towards Immraaz. Much to his credit, Immrazz remained calm and did not respond in anger or become defensive to the accusations. He politely asked the man to accompany him to the manager's office, ending the loud confrontation. My car was ready 15 minutes sooner that he quoted me! I was extremely pleased with Immrazz and Classic Honda. read more

I took my car for service in right before Christmas Eve. for a routine 200+ miles service. Got home and tried to restart my car and it would not start. I was unable to reach my representative which was understandable because of the holiday. Immediately called back on December 26th and my Service Advisor was off. So the Service Manager spoke to me and I explained the situation about the service I received and now my car would not start. I explained politely that my car was not having any issues before they performed service and I would need them to tow it in because it would not start/crank. The Service Manager was rude and basically told me I would have to get the car back to the dealership on my own and did not try to compromise after I just spent over 300+ dollars to not have a working vehicle on Christmas Day 2022. I advise you to take your car anywhere but this place to be serviced. The Service Manager is rude and they will not take any responsibility if something happens to your car after you leave and get home. As stated before, my car was working fine and once Classic Honda on Colonial Drive in Orlando Florida service my car it would not crank the same night. I immediately followed up with the Honda Dealership and was treated like it was not what was done during service that caused my car to start having issue. Worse service in my life and I have ALWAYS had my service done at the Honda Dealership over 25 years because I only purchase Honda vehicles for myself. I would advise you to take the drive to Headquarter Honda in Clermont, Florida if you need service on your Honda. Negative experience worse in 25 years! read more

This dealership isn't trust worthy. After discussing the price with them, them texting me at 8am in the morning asking if I was going to buy the car, I finally agreed to the purchase. They then told me that even though I agreed to buy the car first they are showing it to someone else in the next hour and they get first right of refusal. They then tried to show me another car that they could sell me instead.The internet reps don''t communicate with the on site reps and you never know who you are actually speaking with or if the car will even be available after you agree to purchase it. Who knows if this car was ever really for sale. read more

This dealership does not stand behind the work done by its service department. Had a power steering pump replaced two years ago. It now needs to be replaced again. Service manager insists the part and labor is only covered for 12 months/12k miles. Unwilling to consider helping since it's an issue with the initial repair (return line not replaced, bolts not replaced). Avoid this dealership and specifically their service department at all costs. read more

Don't get your car repaired or worked on here!!!! So sad at what this place actually turned out to be! Totally screwed me over with car repairs. When I bought the car I bought a car repair/ maintenance insurance plan.. While this was in effect, everything charged to me outside the plan was reasonably priced, and they went above and beyond with every service they performed for me. My first visit back since my plan expired I needed a new tire.. They tried to charge me $160 for a tiny Honda Fit tire when MANY other places charge $80.. So they literally tried to scam me charging double the price (not even including labor and other fees they quoted it to cost). So they didn't perform any services (since I said no) and they still managed to actually damage my car that is only a year old. They messed up my drivers side window. It was rolled down by them when I picked it up and it's making a terrible noise now when I roll it up that it was NEVER making before I brought it in, and none of the other windows do make the noise. Also, there's an ! Mark lighting up on my dash now and my gas door is not opened, so it's indicating a real issue. They managed to do all this to my car when they literally performed no work on it. And from past experiences I know they are capable of offering competitive prices and performing really good, quality work.. Just coincidentally not anymore as soon as I have to start paying for things out of pocket because my insurance ended. All of sudden now they're pricey towards me and sloppy at what they do.. After a YEAR of seeming reliable and affordable. So since I know they're skilled and capable of better, the conclusion now can only be that they're just plain dishonest. So sad to have been so satisfied and honestly believed that I had finally found a good mechanic, only to realize they're just as slimy as the rest. Side note, because of the good service that u experienced this past year, I chose to overlook two other major issues. First of all they lied about prices the whole process of me first purchasing the car, and secondly they totally don't respect your time. Every time I take my car in it takes 15-30 minutes just to DROP MY CAR OFF when I have an already scheduled appointment.. Even when they're usually slow and there's no line. And like, I had an appt.. So what's the point of even making one? Same when I pick the car up. Don't buy a car here, and don't get service here. They sell themselves well but it's totally fake. So so sad. read more

I have used this Honda to have my oil changed with no problems so when my ac was having issues I thought it would be a good place to go. Boy was I wrong. I had Dwight and he told me that both fan motors were not functioning at all and my car would over heat if I didn't hav wit fixed. my belt needed to be replaced and I would loose power steering if that happened as well as my breaks (which were barely in the yellow) I don't know what changed but I will never be going back here. They are the ting to uses scare tactics to get you to spend way more than you should. They quoted me over 2200 to just get my ac working. I took my car to Mike the mechanic (who's is less than 20 mins for the each other) to have a look and was told only one motor was slow the other was perfectly functional. He looked it all over and didn't change me a dime to do it. Honda charged me over 150 just to look at my car. So I'll let you decide spend almost 2500 or 350 and have a much more enjoyable experience. read more

Waited three hours for an "express" oil change that I had made an appointment for. Juan Vera was the service advisor, from the start he had a very standoffish attitude, he had told me 1-1.5hrs tops, I'm a patient person, but after 3hrs I had had enough. Went up to him as calm as I could be an asked him for an ETA, he immediately pulls out my keys from his drawer and says "sorry I just got caught up with other things, they keys have been here all along" who knows how long I waited in vain which is what upsets me the most. Why didn't he approach me or contact me right when he got the keys? I was waiting in the lounge area for THREE HOURS! For a SIMPLE "EXPRESS" oil change. Classic Honda, please advise your employees to the customers time is valuable. read more

Everything you would expect from a used car salesman! There may be some good people working there, unfortunately, I did not cross paths with any of them. When I arrived to pick up the car, the used car manager refused to shake my hand. He also lied about changing the oil. I was told by Mercedes that they lack the equipment to reset the service indicators. Finance never explained any of the optional coverage and grossly overestimated the tax in my state. Despite repeated requests to refund the difference and even cc'g the general manager, they refused until I produced the state tag and receipts on the correct tax. The general manager of the dealership never responded to my emails. Sadly, unfriendly and deceptive is the impression I took from my experience with Classic Honda. I gave them two stars because the price was True Car. read more

Service team are a bunch of crooks, went in to diagnose our car for one issue (that they caused last year when we brought it in for a recall) and caused even more problems! Then refused to take responsibility and help us! We asked to speak to a manager and were brought into his office. He didn't even introduce himself and then laughed in our faces when we told him what happened. Horrible experience. They have awful mechanics and rude staff. DO NOT GO HERE FOR CAR SERVICE. I walked out in tears ( and with a new dent in the car, wonder how that got there???) read more

I lost faith in the other Honda dealership close to me in Orlando, so I took my Odyssey to Classic because I had purchased a used car from this dealership years ago and was impressed with the sales experience and the fact that they didn't play financing games with me ( I used to sell cars, I know all about it). I made an appointment with Maribel Franco and took the van in. I was hoping I didn't get the same kind of call I got from the other dealership with a long list of "repairs" they claimed I needed, along with the wheel sensor I knew I needed. Long story a little shorter, lol, Maribel called me back and told me it was just the sensor I needed, they didn't have the part in stock but would have it the next day. My Odyssey was fixed the next day, the service department left me an inspection list that indicated what condition my tires, brakes, fluid levels, etc were (all good, but I already knew that as my husband had just done the monthly "service" on the van, he's diligent about that) so all and all, I had a wonderful experience and will continue to take my van here for service. read more

I recently purchased a 2017 CRV from this dealership and I must say I highly recommend anyone interested in purchasing a Honda in the central Florida area to go to this dealership first. There are lots of the dealerships that sell Hondas and have similar price points but at the end of the day for me it also comes down to service and product availability and that's why I'm rating as 5 stars because starting with the salesman Sammy through to the finance director who actually fought for us and got us a better rate to the point where we saved over $1,000 on fina nce charges because she took the time to fight for us her name is Sophia Justiz Classic Honda Finance Director. And now it goes a step further because we had added some accessories to our new CRV and I like to recognize the gentleman by the name of Juan who works in service this man has gone above and beyond to make sure that our vehicle is being taken care of he has sent me photographs to my cell phone to show me the progress the bottom line is this dealership has proven to me that they have the staff in sales, service and finance to take great care of you read more

Have bought/leased several cars through this dealership. Never had a problem. There is always that one person one time story but over all excellent. No games, NO BS, and so on. They have never been secretive about how the come to the value of my trade, credit, etc... They have shown me every time I have asked. The service department has always been easy to deal with and very upfront about any repairs. I made the mistake of buying a Honda last year from the Coggin chain in Orlando. That was a horrid experience. Will be back to Holler next time and recommend Holler group. read more

Had a wonderful experience buying a car from Sami. Our finance guy Michael was wonderful. Left with a much lower payment than I had and an amazing new car. Would highly recommend them! read more

Chose this dealer because of the other good reviews. Now I can add mine as our sales person Kaylee Boccard was great at explaining all The 2018 Ridgeline features. With the low cost USAA internet price and reasonable trade in we went home with a great new truck. Our best new car purchase ever ! No hidden fees, no hard sell extras, no surprises just an adult transaction. How refreshing ! read more

Can't say enough about the great deal, honest (yes HONEST) staff as well as knowledgeable and courteous. Looking for a car all over south Fl-several dealers told us they had what we wanted. When we drive more than an hour...well "gosh we just sold that car!" Even though we told sales person we were on our way..thanks Coral Springs Honda for nothing. Similar incident with Ed Morse in their case when we arrived at the dealership oops they were looking at the wrong car, wrong model, wrong color, wrong trim package! Brickell Honda also told us they had the car we wanted and when we drove more than an hour there another oops, They misunderstood. We drove 3+ hours to get to class the condo to get the exact car we wanted was a great deal and outstanding customer service. Well worth the six hour round trip. Can't say enough about Bill, Dave, and Mo. even if your self Floridian you might want to consider talking to them before you waste your time with these other louses who contributes to the long-standing reputation of car sales people being the most untrustworthy. Thanks to Classic Honda read more

UPDATE: Got a call from the service manager with an explanation that my original service representative was still in training and should've handed recall services to a more experienced representative. He also explained that the software update is delivered from corporate Honda via USB drive, so while the procedures had been published for a week, the actual software was not available the first time I visited. Either way, the update did get done, they cared enough to follow up with my issues, and most of the people I interacted with were very polite, so I'll update my rating. Still not 5 stars because 1) I had to go through all this and 2) the second representative I dealt with told me this simple software update would take hours when I came in 40 minutes prior to close. The phone conversation definitely went a long way toward mending the trust I had in them before, so I'll be coming back. OLD REVIEW: Their service department is usually courteous and follows through on their time estimates. However, I probably won't be coming back after my latest recall service fiasco. It took three visits to the dealership in the past week and a half before my Honda safety recall (a simple ECU reprogramming) was completed. Can't help but feel like Classic Honda didn't prioritize my safety. The whole time they were trying to tell me this recall was being bundled with another one and both would be resolved in the fall. It wasn't until I showed up with a printout of Honda's step-by-step instructions for its technicians that was posted on the National Highway Transportation Safety Authority website did they relent and finally just perform the software update. read more

Bad suspicious service!!!!!!!!! I won't trust them with my car service again!!!!!! After leaving my car for a transmission oil change They ( Honda dealer service)strongly suggested to do an additional engine check, for oil leaks and power steering leaks for an additional 100$ fee. When they returned the car it had the new transmission oil changed ( yes). But the car started making awful steering noises. Like if a cat was screaming under the hood. Now I get a stain of oil leak on every parking I leave my car in. I complained, they referred me to the service manager. He started explaining why my car was doing worst than before in less 24 hours. His professional, sophisticated, irrational explanation was: Your car already had mechanical problems AND MECHANICAL PROBLEMS GET WORST. I asked him how come a car gets 10 times worst in less than 24 hours. His reply... It is normal. Shure!!!! They had the magical solution for 2,800$ dollars. He proceeded to give me a soccer mom explanation again. I realized this wasn't going to take me anywhere. I was UPSET and Ofended. Finally he told me to continue to go on my way ( TOLD ME TO LEAVE). Can Someone explain me how a car gets 10 times worse in less than 24 hours? Now I have a big problem on my hands with no prompt solution. You take the car for an oil change and they return it sounding like a concert of cats and dogs inside the hood. Now a trace of Oil stain follows me everywhere i go. Wow!!!!! Thank you.!!! Certified Honda dealer. Thank you!!!!o read more

This is the worst dealership ever. I went in yesterday to purchase two new keys. The gentleman in parts was so rude and said he would have to order them. He then said it cost at least $400. Thankfully, I called Headquarter who were supper helpful and made two new keys for 253. I have purchased 9 Honda's. I would never buy from them. Buyer Beware read more

I am Honda Classic customer for the last around 12 years for my different Honda Cars, not because of good customer service but because that is the dealership closer to my place. On Oct 12, Tuesday in the morning, my Honda Accord won't start and thought the starter is gone since the battery was replaced by them & could not think that under warranty battery will give problem twice as it was replaced after an year of installation earlier. Called them and talked to Tom in service that the car needs to be towed and if I bring it there how long it will take to change the starter. His answer will check & in 2 hours. AAA came for towing, checked the battery & said it is the battery. Got the jump start and saw Tom and told him it was the battery not the starter. He looked into my account and said battery would be replaced at pro-rata basis and how long it will take he can't tell. I said 1,2 hours and the answer was the same don't know as I came without appointment. I had gone after calling and also was told in 2 hours, starter would be changed otherwise could have gone somewhere else, as I had to go to work. It was not worth to spend the day there for some $ for the Battery under warranty to be replaced which took 10 minutes at other place. They just wanted the car to be towed to make money and not to take care of customer. I won't recommend for emergency services may be oil change. read more

I saw an Audi on CarGurus that this dealership was selling at a great price. It had been a trade in. I inquired about it, applied or financing, was approved, etc. That same evening, I went in to test drive it and loved the car. I told the salesman, Richard Lamute, that I would go home, do my due diligence, and follow up with him. It didn't take me long to mull it over. That same night, I contacted Richard again. I let him know that I for sure wanted the car and would be in the next morning to purchase it. The morning of, I purchased an insurance policy for the car and got ready to go and get it. I called and confirmed that the car was still there. A few minutes later, Richard text me saying that the car was being sold. Now... I was upset, but it wasn't THAT big of a deal. I understand that with most things in life, it's first come, first serve. My issue however, was: THE LACK OF CUSTOMER SERVICE. Richard COULD HAVE CALLED ME and told me he was selling the car from under me. The dealership blew UP my phone and email the previous day after I had made inquiry. Now all of a sudden, they couldn't contact me? Besides that, he didn't apologize NOR did he even suggest another car. What type of salesman is that? If he had been forthcoming about selling it to someone else, I would have understood. I more than likely would have stayed in contact, so if another car I was interested in became available, I'd know where to go. By Richard not forewarning me, I got an insurance policy that was HELL trying to cancel. I called the dealership numerous times because I needed a letter (at request of the insurance company) stating that I never took possession of the vehicle. One of those times that I called, a "manager" tried to argue with me that Richard urged me to purchase the car while I was there. Which was a lie. Richard was never pushy, I'll give him that. The "manager" was not present for any of the conversation between Richard and I. So I did not understand why he was trying to place "blame" on me. It took FOREVER for them to finally send me a letter. When I did receive it, it was not adequate enough. I asked the finance manager, David Stevenson, for the letter to be on letter head. He stated that I would need to get it from their legal department. When I asked for said "legal department's" contact, my email was ignored. I had to physically go up to the dealership to request the letter. Prior to arrival, I called to confirm that the General Manager, Roger Deally was present. When I got there, he had conveniently left. One of the service managers, William (Bill) McKelvey was extremely rude. When I asked him to further update the letter he refused. I stayed at the desk to contact Florida Department of Financial Services (who I opened up a dispute with against the insurance company) to confirm whether the letter that I had would suffice. I stated that I would not leave the dealership until I received their confirmation. Bill McKelvey proceeded to call the police on me, as if I was a criminal. I did nothing wrong. I honestly feel as though I was being discriminated against because I was am black woman and had no male presence. All in all, my biggest compliant with this dealership is their LACK OF CUSTOMER SERVICE. Had Richard not been shady and given me a call to let me know he was selling the car to someone else, I would have never gotten the insurance policy nor needed to cancel it. I shouldn't have had to reach out to HIM. They have no issue contacting you leading up to the sale. But once a sale is made, then they no longer care. I also left a voicemail for the General Manager, Roger Deally. He has never took my call NOR has he reached out to me for a follow up. I will NEVER do business with this dealership, for a Honda or otherwise. I don't care if they are GIVING away my dream car. I'll never step foot back in this dealership and I'm making sure that I tell everyone I know not to, either. This matter has also been reported to the Honda Headquarters. read more

I got my Honda Civic from a different dealership, but every time I've come here for maintenance, they've done a great job. Staff is friendly. The wait times can be a bit long, but it helps that they have fast wi-fi and decent seats and tables to work on. With regards to the Classic and Holler Honda dealerships, I do have to compliment them on their no haggle best price forward deals. It's much better than starting off at a ridiculous price then having to bargain down with a shady salesman. Overall, I'd come back here and would recommend it. read more

I've had a Honda for a few years now and have gone to various other service centers and have always received amazing service. This was my first, and last, time at Classic Honda as I had an AWFUL experience here. For reference, I am a younger women, which sadly, means that I tend to get taken advantage of at car dealerships. The one thing I've loved about past experiences at Honda is that I never felt tricked or taken advantage of. I went into Class Honda today to get an oil change and tire rotation, that was all I needed. However, I was tricked into buying services I did not need. Instead of asking me if I would like to get these services done today they added them on without asking. The gentlemen helping me out asked when the last time I replaced my windshield whippers was, I replied with "I don't remember exactly." He laughed and was said "Okay" and added them on. He also added another service for flushing my break fluid without asking. When I saw the bill I told him I was just here for a tire rotation and oil change and he responded "well it's time to get this done as well." I later asked my father and he said that I did not need to get that done and I ended up paying for services I did not need. I am very disgusted and disappointed in this service center. When I go to a service center I expect representatives to be honest and informative. I understand this was partly my fault for not questioning the services more, but the sneaky tactics used were also partially a fault here. I have been to many other Honda service centers who are honest and helpful. This is the first one I've come across that has not been. DO NOT COME HERE!!! Take your business somewhere else where else, please. read more

Don't come down here unless you have all day to sit around twiddling your thumbs. ZERO sense of urgency. I came in to test drive an Accord on an off day, they were very slow. It took the salesman 30 minutes just to find the keys! This is obviously intentional. They are trained to prolong the visit as much as possible, with the idea that the customer will have more time invested and will eventually just break down and submit. They claim they are a "no-haggle" dealership but they will darn sure make the process as long and painful as possible. They are trained not to budge on anything, the price, the APR, so there is really no negotiating anything here. So the idea is, the salesman will just try to keep you engaged as long as possible, rambling on and on until you just get tired of listening to him and either break down, or leave. They probably call it "building value." I call it a huge waste of time. read more

I would never recommend Classic Honda to no one it could be the only dealership in the world and I would not go there neither recommended to any one. Me and my fiance were looking to buy a Honda Accord from Classic Honda we thought they look decent at the beginning, when it was time to do the process there were all over the place and did not know what they were doing we apply for the car and got approve for it. Jessica Zavala Mendez the sales person is the worse she has no customer service at all did not know anything about the process wasted our time, we got an email saying we were approve for the Honda Accord they had the car ready for us we spend about 4 hours there and then they came back and said we weren't approve and offer us 5 different other cars that we were not interested in. That was a big disappointment that they waste peoples time like that for no reason at all. No one at that dealership has any Knowledge of the word PROFESSIONAL they have no customer service at all I don't understand how they have business. This was my worst experience ever at this place horrible customer service HORRIBLE. read more

We found the car we wanted by viewing Classic Honda's inventory. We worked out a deal online. When we arrived at the dealership we were greeted immediately and Abdony Vitalus took it from there. We were very pleased that the numbers and the vehicle didn't change. They stood behind the agreement. Abdony immediately took us on a test drive to be sure we were happy with the vehicle and it was the right one. He explained and demonstrated all the features of the vehicle and answered all our questions. He guided us through the financing application process and we received the terms we were hoping for. Abdony was very helpful and respectful as was everyone working at the dealership that day. There are 3 other Honda dealerships in our area that we will not return to. We will be continuing our business with Classic Honda, it was well worth the 50+ mile drive. read more

This dealership is easy to find - just look for the flock of vultures circling above their car lot. Seriously though - my wife and I parked the car, opened the doors, and literally before our feet hit the ground, there is a salesman that has already descended on us. To make matters worse, we drove an hour and a half each way to purchase a new car that their salesman promised us on the phone was in stock. We arrived, only to be told that the salesman lied to us; that the car we wanted was not in stock. " Classic BAIT AND SWITCH " ought to be the name of this place! read more

It definitely took three hours to get an oil change but since it is my first brand new car, I want everything serviced by the Honda Dealership. I also didn't make an appointment, but I don't think that makes the service faster anyway. Dwight Dowe and the Purple Team are definitely nice and courteous! Their customer service is through the roof! I did truly appreciate Dwight. read more

Constant phone calls .. when I explained I do not own a Honda..sales hung up on me. Rude. I would never buy here. People do not seem to have common etiquette. Shame on training. read more

I've been going here for the last year and a half and always feel welcome -especially after an unfriendly visit to another Honda location. I don't even mind waiting on my car when it's being serviced. The waiting area is clean and comfortable and snacks are always available. Also, Qui, who leased me my vehicle, is very kind, and professional. I don't plan on going anywhere else for my future vehicles. read more

Stay away from this place. I was blatantly asked my credit score before I could even test drive the car I was interested in. As a young female, I expected to be treated differently but this was ridiculous. I lied just to see how I would be treated if they thought I couldn't afford the car. Needless to say I won't be purchasing my new car from this dealer. I'll spend my money elsewhere. What's the old adage? Never judge a book by its cover. read more

Worst dealership ever! sold me new car, headlights cracked from heat, starter messes up (wheeee, spins), they refuse to fix it, although there is a service bulletin for it. Refused to stand behind any warranties never buy a Honda they've lost their quality read more

Noticed body damage one day later and called them about it. They claim the damage could have been done during the prior day. When I complained, they asked me if I wanted to go to court. This is shocking because I have spent thousands of dollars with them over the years. No more business from me. read more

Updating my review because you have to give credit where credit is due. After getting home, I realized my passenger door handle was loose. I was already upset so I called my Service Advisor. Dwight went above and beyond to make things right for me. He arranged a rental so I could drop my car off for the day and go to work the next day. After work, I got my car back and both the recalls and my detailing were done. Mistakes happen and I am happy the store did everything in their power to fix my bad experience. I'll be returning to the same store for my next service. I may have had a bad experience at first but at the end of the day everything worked out and I am glad management was so concerned with my satisfaction. Did not have the best experience at all at this dealership. I have a 2015 Honda Fit and needed service so I decided to give this Honda a shot since my normal store in Brandon where I got the car is too far. I made a reservation for 8am. I showed up and the service person couldn't find my reservation so I had to start over which wasn't a big deal the service guy was very nice. I had ordered an oil change, a car detail, and two pending recalls my car had to get fixed. The shuttle dropped me off home and picked me up 3 hours later. When I returned to the dealership, I found that only one of my recalls had been done, which I was okay with. I proceeded to check out and pay for my oil change and detail. After 15 minutes of waiting, I get my car back and they had not done the detail whatsoever. As a matter of fact, not even the usual complimentary vacuuming was done. I had to go back inside and get a refund. The service guy was nice and gave me a ticket for a free wash next time, but since my next service won't be for another six months, it doesn't help much. This would've never happened at my Brandon Honda. I will not be returning to this dealership ever again. It's great you have good customer service agents, but if the service team can't get their job done then I have no business coming back. I'll wait and go to my usual store in Brandon when I visit my parents next time. read more

As far as pushy Salesmen go. This place is the worst. My wife and I have been looking for cars for a couple weeks. I trust Hondas and I thought this place would be the place to find the right car. We show up knowing that we want a Honda Fit. That's what we've researched and it's perfect for budget, size, mpg, etc. But that didn't happen. We had really nice sales associate starting out who was willing to work with us, until his floor manager came up and interrupted us completely (also I'm normally not picky at all and I've never wanted to write a negative review before). He begins to tell us there are NO MORE HONDA FITS LEFT IN ALLLLLL OF FLORIDA. Lol that's become my wife and i's new favorite joke with each other. Anyway after a couple minutes of him lying/telling us there are no Honda Fits he suggests we look at Civics.. So we do for 10 minutes and then he sends us a new sales associate to really push us into this decision, after test driving and clearly saying no, they still pushed, and pushed us checking out their surplus of Civics haha.. Well my wife and I left and decided to look online for more Fits and we found PLENTY of certified ones. So we went and checked out the Honda dealership in Sandord (Amazing customer service, friendly, helpful, and realistic) and they got us into a 2012 Honda Fit for a great price and they still had like 6 more fits on the lot lol. So all that to say. Don't go here. Pushy people and clearly don't know what they are talking about. Go see Daryl at the Honda dealership in Sanford. You'll be in good hands. read more

About a year ago we had our (lifetime guarantee) tint done here and days later noticed a scratch in the tint. They didn't want to fix it, so I just let it slide since such a minor thing... But recently we have had multiple negative experiences with the Service Dept here. I was told 4 different things by a service advisor named Josh, when a different advisor told me a completely seperate thing needed on the phone, before bringing our car in to be serviced. They also never want to take the coupons provided and try to sell you unnecessary services. When you decline additional services, they tell you it wasn't really needed anyway....? Had an appointment for a simple oil change and it still took 2 hours. While waiting during the oil change I sat in a room alone watching tv. About an hour into it a salesman sits a woman (who was purchasing a car from him) down next to me and hands her the remote, encouraging her to change the channel I was watching, offering her a drink and making sure she was comfortable and taken care of. I definitely got the feeling that if you aren't planning on buying a car that day, you mean nothing to them. Even though you purchased a car from them already.. Also this company offers rebate checks for your next oil change. Good luck getting those. And if you try talking to the Service manager Dervin about the checks, he will flat out tell you that you are "wasting his time".. I recommend Headquarter Honda to anyone looking for a new or used car. We bought our other Honda from them and have had nothing but a great experience! read more

Before you buy your next car from a dealership know what you are getting! Car in question, is a 2010 Honda Civic. These are phone conversations prior to seeing the car: 1) I contacted Classic Honda about my potential purchase. 2) Talk with a sales rep about the car. 3) Talk with a finance rep on how much I am willing to put down on the car. May 25th drove over to Classic Honda with my daughter, this car is for her. 4) One major issue with the car was the headliner, needed replace. 6) There were little cometic issues all over the car. 7) Was told by sales that they would not replace the headliner, finance rep step in and talk with sales about putting in a new headliner. They agreed to do it. 8) I talk with my daughter and she wanted the car, so I decided against my better judgment and bought this car. BIG MISTAKE! Here is where its gets better, mind you I am a disabled veteran. And this is how I was treated! I arrive home with the car, finally arranged to get the headliner replace. So I drove the car over to Orlando (July 19th) to have the headliner replaced, once there I was inform they needed to keep the car three days. I was not told this up front or I would have made a different date to have it fixed, I asked for a loner and was denied. So I drove back to St Petersburg that morning, Aug 2nd I drive back to Orlando to have the headliner replaced. I ask them to check the car out because of issues my daughter was telling me about, this time they had a loner for me. I drove back to St Petersburg, I sent them a email on all the things I wanted them to check out. I received a phone call on what was wrong with the car, both front axles needed replaced, right rear shock needed replaced. These where covered under warranty, the AC wasn't working properly and at idle the car sounded rough. I drive back to Orlando on Aug 12th to pick up the car, on the way home the AC wasn't working properly again. Was home I call Classic Honda to tell them about it, I ended up driving the car back to Classic Honda on Aug 16th drop the car off and headed home again. Went back on Aug 18th to pick up the car and drove home, the car still sounds rough at idle, was told they couldn't reduplicate what I was hearing. It does it all the time, so I didn't understand that statement. The morale of the story is, all the things that were wrong with the car. Would have been out of pocket if I didn't have them checked, and even then they weren't all fixed. I even told the management team at Classic Honda about my health conditions and how driving over there all the time was affecting my health.I guess being a veteran and a disabled one, doesn't offer you any special service. I truly regret buying this car from Classic Honda. read more

I didn't end up buying a car yet, but the salespeople were great and very knowledgeable. Although they called me after they haven't bugged me since and that makes me think that when I am ready I will go back in. read more

I didn't even make it to Classic Honda, but now, I would never go there in person to buy a car - just based off my phone experience with them. This past Saturday (3 days ago), I was looking for a specific car which was advertised on their website. So at the start of my 2 hour drive to Orlando, I called to make sure they still had it. Before even asking how she could help me, she asked for my name. Fine. I gave my first name. They said they had the car, I said Thanks, I'll probably be by a little later today. She asked for my last name, I said I would rather not. She asked for my phone number, I said I didn't want to give that either. LESS THAN AN HOUR LATER, I get a phone call from them asking if I was still interested in coming to see the car. And would I still be keeping my appointment, oh I didn't make an appointment? Well we can make one for today. Did I mention the part where I DIDN'T give them my phone number? This wouldn't warrant the effort of a negative review, except for the fact that they have since called 2 MORE TIMES. There is a line between following up with good customer service and being way too pushy. read more

I first went into Classic Honda looking for, arghhhh, a car they had sold that day and the salesperson, Charese, met me with a warm smile and attitude that made me feel immediately at ease. As they did not have a car that worked that day, she recommended me to their sister company, Classic Mazda where I went car hunting for a few days to no avail. Back to Classic Honda and the few cars that would now work as new inventory had come in and price had dropped on one. We took three cars out for test drives and the winner was a Toyota Camry SE which I was allowed to pay for with my credit card (I am a CC point/mile hoarder;). Within a couple of hours, I was driving it off the lot and leaving our trusty Honda Accord behind for KBB trade-in value. From Charese' awesome service through to the fun and funny Bostonian contract guy, this was my best experience buying a car, hands down. As a note, I did notice one somewhat stressed looking higher executive that I am guessing was the one to give an earlier reviewer a hard time based on their clothing but I did not deal with him so, three thumbs up and I would definitely buy here again!! read more

Stay away! We moved here and brought our Honda in for service for the first time in September. Was sold on a promotion they were running in which I would receive a rebate check. They also "accidentally" charged my credit card twice and it took days for them to correct - no biggie; was willing to let this slip since we all make mistakes. 6 weeks later, I received the "rebate check" - it was money for me to return to Classic Honda for future service. They basically sold me a coupon. To make matters worse, I have called every week for the past 6 weeks - leaving messages with the service advisor AND service manager to return my call. They have never returned my call. They don't care about their customers - only getting money - selling coupons and double charging customers. I have no interest in ever returning and highly recommend you stay away!! read more