Took my rescue to them and he couldn't have been happier after his pampering session. The owner was helpful with suggestions esp for a first time dog owner like me. My poodle was refreshed and smelled waaaay better. He even behaved better after all the pampering!! Love this place. Really down to earth people who really take great care of your furry family. read more

Our dog was terribly nervous after her grooming and we aren't feeling very well either. We will continue to go to our veterinarian for grooming as at least there we can count on a clean and safe environment. I was admonished for leaving our dogs collar and tags. Hello, state law says her tags must be with her at all times. read more

I have taken Paco, my Pomeranian here since I got him. Roberto told me it would be a waste to give him a lion cut when he was 6 months old, because his coat had not fully grown in. He has made recommendations to me regarding the cut length and does a fabulous job. Paco gets the lion cut in the summer and in the winter he gets a regular cut, all one length. He always looks great. They also remember not to put perfume on him as I get migraines from the smell. read more

It has been two weeks last Saturday since I took both of my dogs here for the first time. When I picked them up they looked nice, so I didn't do a 10 point inspection there on the spot, though I regretted not doing so later. That evening I noticed my Wheaten Terrier repeatedly trying to lick her underside. When I turned her over, I was horrified to find a patch of skin about 2" x 1" completely peeled off by a razor or some other grooming implement, leaving a white, raw layer exposed. Two weeks later, this area is still trying to heal and scab over. The shop was closed by then and didn't reopen until the next Tuesday, when they got my messages about the wound. They would not acknowledge that anything had happened but, upon my insistence, did refund the cost of her grooming. Being honest and admitting to the mistake, and being sorry about it, would have been the right thing to do. Beyond this awful incident, I paid extra for one dog to have her nails filed after being clipped, but this wasn't done. I had been putting some eardrops in one ear of that same dog making the hair on the outside of that ear a little greasy, and it was still oily afterwards. I guess if she was bathed at all, it was not thorough. I asked that no perfume be used, but they were heavily perfumed. Their coats were sprayed with some kind of perfumed hairspray that made their hair sticky, like wet cotton candy, whenever they licked it. I couldn't wait to bathe them myself and just start over clean and fresh. read more

The first time I took my 2 Yorkies there they came back beautifully! Then, I tried to go back and they refused to scissor cut but insisted on shaving her down, even though she wasn't all that matted. Anyway, I left with my dog and went elsewhere. Not sure why they wanted to do that. Yorkies don't get shaved.... read more

They did a good job on my little guy, I asked for a simple haircut that was just short so he wouldn't be overheating in the summer now that the weather is getting hotter. His fur was super soft and he seemed his happy self when I got him back. The price seemed fair for haircut, bath, nail trim, eat clean, and expression of the glands. They were really nice as well. The only thing that took two stars off was that I called a day before for a price on the dog they asked the size and guesstimated 40-50 dollars, when I got there the man said the price would be 60. I know I spoke to a different guy on the phone and when I went to pick up my dog the guy from the phone call was working the register. He asked the other guy why the price was 60 and changed it back to 50. (THANK YOU BTW!) but that was a little iffy..... I'd still go back because now that the price is set at $50, and he's been there before I know it won't be an issue again. But just be aware guys! read more

Made an appointment for my 15 month old newfoundland and got an appointment the next day. Very affordable, very kind, and she looks great! We will be returning! read more

Don't recommend bringing large dogs here! They dropped our lab mix when grooming so when we picked her up she had a limp. They refused to acknowledge and wouldn't take ownership with vet costs. Used to love this place but new ownership could care less about you or your fur babies. read more

The most recent negative reviews DO NOT do this place justice. We LOVE taking our two Yorkies here and they always leave happy after their spa day (grooming). Every time we call, they answer the phone excited for our business and we've even called after business hours a couple of times and Chung or his partner/associate has taken our call and scheduled our dogs for an appointment. These guys exemplify good customer service and handle their small business like a large business with a training department. If they don't answer the phone the first time, wait a few minutes and call back. It won't kill you to wait a few minutes. They are busy and won't always be able to take your call but they will take great care of your dogs. We used to take our dogs to a fancy place down on Lovers Lane in Dallas because we had tried other places but our dogs always came back upset and in shock. After discovering CK9, we knew we longer had to make the trek down to Dallas from Frisco anymore. The fact that they are very fairly priced and do a great job makes this place even better. Again, we highly recommend Classy K9 Cuts and feel you should ignore the negative reviews and give them a chance. read more

we took our new puppy bella here for her first cut... they did an amazing job she looks so cute! their prices are so reasonable and far better than what we were used to paying at pet smart. read more

This place use to be great, i have been a loyal customer for 5 years through 2 or 3 ownership changes. My sweet cockapoo had a back injury and has been what i guess they classify as handicapped. Even though he made a full recovery and can now walk. They told me that they can no longer see him due to his disability and and his age (he's 8). I have recommended this place to over 20 people and this is how you are treated when your dog is no longer young and vibrant. This place and new owner is a joke. I will find a groomer that truly cares about my dog and can appreciate my loyalty. read more

This is the best place in the world for pet grooming!! Any dog any breed they take care of them all! All 3 of my dogs always look amazing after there time at Classy K9. The experience here is always great, they are always open hearted and welcoming and all the dogs love coming back. read more

I called and made an appointment for my large dog. I made sure to make a point to tell the man that my guy is big. He said no worries I have several big dogs. Dogs even bigger than yours. Ok. Cool. So we arrive at our appointment time. The same man I spoke to on the phone takes one look at my guy and asks if we discussed pricing. I said no, how much? He said $55. I said that's reasonable. He said what do you normally pay? Here is where I should have lied. But I said I just moved here from the very expensive east coast and I previously paid $100. He then said actually $55 isn't enough. I was like ummmm seriously!?! How much now? He took a long time to think about it and then said it will be $80. At this point he already had my dog in the back room and he really needed a hair cut. I was expecting around $70 before I even arrived so I said ok but a highly annoyed you suck at life ok. What a dishonest rotten thing to blatantly do to someone. I knew when I picked him up that I would never be back but the man followed me out and awkwardly told me he didn't think his shop was a good fit for my big guy. The east coast gets a bad rap but I've never experienced anything like this sleaze. read more

I took my four bichons there for bathing. They did a fine job. Then I let them do a cut. OMG, they shaved all 4 of my dogs! They look like little pink pigs! The 2 boys had there noses shaved! This after the staff telling me that the owner did bichon show dogs. It was obvious 2 different people did the dogs as the 2 girls noses weren't shaved, but the boys were. WARNING: DON'T GO HERE IF YOU CARE ABOUT YOUR DOGS! THIS MESS COST ME $200.00. read more

Went there for the first time a few weeks ago and took our dog. He was fine when we took him in and when we picked him up wasn't able to walk on one of his hind legs. Was written off as "arthritis" and he would "be fine". Took him into the vet to check on it was obvious that he was in pain and turns out he partially tore his ACL when he was there. Vet said this was a sudden injury as there was a considerable amount of swelling. I would NEVER go back to this place again!!! read more

I have only owned dogs for a couple of years now, and didn't know much about groomers and such. I discovered Lisa and and her staff when she was working in the Plano location. She does such a terrific job, I now have followed her to Frisco in her second store. She is very creative and likes to experiment much like a hairdresser using pet friendly coloring on my white toy poodle. She does such a great job, when I am walking her people actually stop and ask where I get her groomed and just comment on how great she looks. She is very patient with my dogs and professional. I will never go to another groomer. When you take your pet in, let her creative side come out as she is a grooming artist. Step outside your "normal" comfort zone and you will be happy you did. Your dog will be happy as well. Prices are great, and her receptionist Danielle is very efficient in making sure everything runs smoothly. Kudos Lisa. Thank you!! Boo and Katie adore you. Now, can you start doing cats? See you Saturday:) read more

I have been coming here for the last three years to have my Collie groomed. This past week I was so disappointed. We had discussed pricing $70 before I left. After 3 hours he called to tell me it would be more but since we had discussed pricing it would still be $70. My Collie is a pretty good girl. She has always behaved well Everytime. This time apparently they had to muzzle her and he kept complaining about her behavior. Who knows what they did to her and how they treated her. Anyway, the man lied to me and charged me $86 when he had said $70. And then he has the nerve to tell me that we are not allowed to come back again. It would be best for me to find a new groomer. I think they don't want to be bothered with large dogs who have a lot of fur. Go elsewhere do not take your dog here ! My poor collie has been so sad for the last 3 days. I have regretted ever taking her there. If I could they would get a 0 , 1 star is generous. read more

I would not advise using this grooming place. I took my 5 month old puppy here about a month ago and again today. The place is appealing because they can have your dog ready to go in two hours but today my poor pup was cut on one of his paw pads pretty deeply. I understand that accidents happen but they were clearly attempting to cover up that anything had happened. I arrived prior to being called and told he was done and watched him as he was being finished up. The groomer kept looking at me with concern and the front desk people made a comment somewhere along the lines of "funny how people show up when you are talking about them" to each other as I came in. after about 20 minutes waiting and my pup is now 10 min past the two hour guarantee, the groomer calls back the front desk lady to my pup and they are guarding me from seeing what they are doing for about another 3-5 minutes. Clearly something was wrong and they were trying to not have to tell me. Finally, she calls me back to come have a look and see that his paw is cut open. She then proceeds to tell me that my pup "Jumped into the scissors"...Needless to say I was furious at their blatant attempt to 1. conceal the fact that they had injured him and 2. make it out to be my dog's fault. A proper way of handling the situation would have been to alert me immediately when he was cut and apologize for their mistake. But these people are clearly more about keeping an image than doing the right thing for the dogs. The only upside I can say is that they fully reimbursed me for the 45 dollar groom and the 150 dollar vet bill as I had to get my pup their immediately. read more

I have take my dog here twice and have been happy with his bath and nail trimming each time. Reasonably priced and easy to find parking, I recommend them for your furry friends! read more

They butchered my friends dog and he now has multiple infections from cuts he received during grooming. The staff said this was normal. Her expensive bill states otherwise. Do yourself and your dog a favor and skip this place. read more

I would suggest no one ever take your pet here. We have gone several times and all bad experiences. I agree with another reviewer that they will cut your dog and then not tell you and then proceed to lie to your face. The owner Lisa is a rude, callous individual. She appears to not care at all about animals and she has zero customer service skills. If you care about your pet in any way, do not take them to the Frisco location. read more

Wow! Best groom my 2 dogs have ever had. Extremely fast too. Chun was very thorough to find exactly what I wanted. All groomers were masters at their craft from what I observed and friendly! My dogs felt at ease when I picked them up so I know they treated them well. Will be my groomers from now on. read more

I recently moved to Frisco and saw that Classy K9 Cuts in Plano had good reviews, so I went to the Frisco one. When I called, I wasn't asked anything about my dog, just when I wanted to come in, which I thought was a little odd. When I went there, the lady at the front desk was very nice, but the actually lady who was supposed to cut my dog's hair never even said a word to me. She's also is the owner, and was not very customer-service oriented. We were new customers, and I expected a little more of a welcome or at least some concern over my dog. The actual haircut was okay. There was a split one one of his nails, and his tail wasn't as short as we wanted, his ears were shorter than we wanted. Granted, it was their first time dealing with my dog. I saw a lot of small dogs there, I don't know if they get enough big dogs or variety of dogs. read more

My mini labradoodle loves going here! They make him feel safe and welcomed. Have never had a bad hair cut from them. The employees are also very professional and take very good care of the animals. read more

The new owner is doing a fabulous job. He takes a personal interest in his work and is very accomodating. Can't say enough good things about this place. Highly recommended! read more

Was the best time spent at a groomers for my dogs in years.I was totally pleased with the staff at this shop.My dog is a very timid dog by nature and they made her feel totally comfortable.She was done in 2 hours and that NEVER happens.I am so used to leaving her at a shop all day long.I will never go anywhere else.You guys have a client for life read more

The first time I went I had no problems. Everything turned out great. The second time I went I told them a bath and haircut, just like the previous visit. When I picked up my dog, they had completely shaved my dog and then charged me a lot more, even though they said their prices had not increased. NEVER again will I take my dog there. They do not follow instructions. They do whatever they feel like. read more

We have used this dog groomer a couple of times for our 1 year old Maltese with so so results, however, when we took our dog in on Saturday, May 17, 2014, it was an absolute disaster. He had a few mats in his coat which could have been cut out but instead they elected to shave him completely and in the process also knicked him several times with their razor and/or scissors. No one at the store brought this to our attention nor did they apologize for their poor job. Whatever happened in the process of "grooming" him has completely traumatized our poor little baby. It is now the 20th and he still won't go outside by himself, will not eat or drink unless really coaxed to do so and in general acts and looks like he's afraid of his own shadow when prior to going there on the 17th he was a regular happy, spunky little puppy. I would STRONGLY advise against taking your pet there. read more

tried others in the area and never were satisfied. My small older dogs didn't seem dramatized when picking them up as they have at other places. The girls here did the best job I have seen on my 12 year old Yorkie who has horrible allergies. She needs to be kept short but not butchered and she looked so adorable when we picked her up. Great JOB! My second girl is a Papillon who also is 12 years old, she needs to have her hind quarters shaved because she can't keep herself clean. They didn't cut her short enough, so I called them back the next day after hubby picked them up and they told me to bring her right in and they would do it while I waited. I got there and back and to work on time. I am so happy to of found them. I will be back. AS for price, I felt they did a great job for the money we spent. I priced Petco and Petsmart and for the same thing was charged at least $10.00 more. One place my husband booked and I canceled was going to charge the same amount and were not even going to cut them. I can shampoo and brush out at home I need the extra services that Classy K9 Cuts offers at the same price. Hubby adds that when he picked the girls up all three ladies there seemed to really care that the girls were happy and interacted with both the dogs and himself. He was very impressed that they have a real affection for the animals. That is important to us. read more

Was referred to use K9 Classy Cuts in Frisco and I am 2 for 2 on having bad experiences. First time there our dog did not get the correct hair cut and second time I showed up 20 minutes late to our appointment and was turned away. I was on my lunch break and left late due to a customer of my own. Even after pleading that I would not have time to take my dog home and make it back to work I was told that it was too close to 3 and that they do not take any appointments after 3 because they close at 5pm. I have a decently groomed Shih Tzu that weighs 16 pounds... it was 2:50 in the afternoon... I cannot see how being 20 minutes late for my 2:30 appointment, which I agree is annoying as I too work with appointments and in the customer service industry, could result in a company refusing my money! I will not be returning to this establishment any more and could not recommend them to anyone else! The couple who referred me also mentioned sub-pair service and also will not be taking their two dogs there any longer. I am not one to usually write negative reviews, but wanted to let others know that there are other groomers who want your business far more than this establishment! read more