Had a very bad experience with these guys, once you hand over the car, you lose it. Initial estimate provided is 2 weeks. They took 4 months to do the job with no new repairs or extra work. AVOID THEM . I wonder why the dealer recommended this shop, there must be some connection between these 2 business. read more

I had my vehicle towed to this location based on Rairdens Dodge of Kirkland's recommendation, what a mistake that was! My vehicle was there for 9 days before touched and looked at but only because I called and went off on the manager. Each day I called and talked to a guy name Steve whom would put me off everyday and would say he thinks they will get to it tomorrow, tomorrow would come and he would put me off again and again, and mind u they were no where near back logged. And then once they finally got to it, they decided to charge my insurance a very steep bill for daily storage and bogus charges in which were a joke. My recommendation to anyone reading this is to Not take ur vehicle to this business as I feel they are highway robbery! read more

On Mother's Day 2019 we were rear ended at 50mph while at a dead stop. Our Subaru was severely damaged but we were OK. We took our beloved car to Collision Masters. Immediately I felt at easy as they walked us through the process ahead. Everyone I dealt with was awesome. Alyssa at the front desk is a treasure, Tobey kept us informed about progress and the Owner Harold gave assurance that our car would be repaired to our satisfaction. He was 100% correct. They did a fantastic job and my wife is totally happy that her Subaru is back good as new. I will make sure anyone that needs a great shop will know of Collision Masters. They truly do care. read more

I was rear ended on the 405 South one day by a corporate moving truck driver who was simply not paying attention. The trunk lid and back bumper of my G35 (I love my car -- it literally made me cry) was damaged and the other driver's insurance was being incredibly difficult to deal with. Jody Smith at Collision Masters was fantastic. Not only did he deal with the other insurance company and their ridiculous adjuster (John Walker, Sr. turned in an estimate that was less than half what it actually took to repair my car. He simply ignored the dents and damage to my bumper and trunk lid and then insinuated that that the car had pre-existing damage, a completely false and ridiculous claim -- but that's another story!), he also gave me tips and information about how to handle the situation. Very communicative, friendly and professional, Jody helped me through a very difficult time and got the job done right. When I picked up my car, I swear it looked better than it did when I bought it. They did spectacular work. On top of this, everyone at the shop exhibited the type of professionalism and kindness that I thought no longer existed in business anymore. I would (and do!) highly recommend them to anyone in need of some body work. Go see Jody and tell them I sent you! Maripat read more

My car was rear-ended a few days ago by someone. His insurance company would cover the fixing cost. I was given an option to use their approved shop to fix my car. So I went there, dropped my car. Few weeks later, I called in to check, and I was told the car would be ready the next week. So the next week, I called in again, but they told me to wait for another week. Then, again, another week, over and over again, until 60 days passed, I received a phone call from the insurance company to tell me to pick up my car. Since the car is ready, they won't cover my car rental fee from that day. So I went to this shop to get my car, but I was told I cannot get my car, because they didn't receive the check from the insurance company. I felt so upset, because the insurance company already contacted with this shop, and told them my claim number, and also told them that they already mailed out the check, they would receive it soon. But the shop insisted not to give my car. That means, I have no car to drive, because the insurance company won't cover my car rental since my car is ready. So I have to rent a car by myself. Until 3 days later, the shop received the check from insurance company, then they gave back my car. So I want all of you know, first, they don't have the ability to fix a car ( how can you only fix a rear bumper to use up 60 days); second, they don't care about their customers, they only care about money! read more

Excellent body work replacing right-sided panel on my Mazda Miata 2003, completed within the time they initially stated and no extra charges beyond the initial quote, which was very reasonable. My experience was that they were honest, responsive, and easy to interact with. read more

These guys are amazing! I took my car to a mechanic, a dealer and an auto rebuild place to get a quote on an issue with my minivan door. The other three places said I would have to replace the whole door, and that it would cost $2500-$4000. I then went to Collision Masters and Tobey Butler looked at it for a minute, said "I'll be right back." My mouth dropped open and I watched as he came back with some tools and a washer. He thought out of the box and came up with a permanent fix that was brilliant. It took him five minutes and it saved me thousands of dollars and he did it all for free! Thank you Tobey and Collision Masters! read more

I went there by Toyota of Kirkland's recommendation. I had crashed my Sienna's door on the landsape rocks in my driveway. Phil, Jody and Kelsey were the first ones I met. They were wonderful. Of course I dont want to leave out the people who worked behind the scene. I had to bother them few times to retrive items I had left behind in my car. The repair, paint job, help and advice in indurance, and the detailing they did is just beyond expectation. My car looks beautiful outside and smells so good inside, sparkles inside and outside. They were fast. The best part is the life time warranty Phil gave me on the workmanship. Peace of mind! read more

Tim is wonderful! He is completely professional, personable and extremely accommodating. Chelsea at the front desk was inviting. This business is a class act! read more

These guys are amazing. My only regret is having not taken my car to them in the beginning where I got the first of my 2 estimates after being in my minor car accident. Someone backed into me, we both had insurance, so I opted to take my car to Queen City in Redmond. BIG MISTAKE. After nearly a month sitting in pieces on the floor of Queen City's floor, having virtually no work done, I finally had it towed to Collision Masters, where Stephen and co. took my car, and immediately began the work. Nothing short of care, respect, honesty and concern. No attitude, no arrogance, NOTHING like the joke I dealt with at Queen City. They don't care what kind of car you have, they don't care about it's age (in fact, give it more care because it requires more to look decent upon leaving), and don't care if you're ignorant about cars or you know everything. Front desk is organized, back office is knowledgeable and takes accountability. If they didn't call, they'll tell you they didn't call! They don't play the blame game and point fingers. They don't make excuses. I heard nothing but excuses at Queen City. No one wanted to own the problems that kept mounting. "We fight for you" was flagrantly used by everyone. Collision Masters never says it. They DO it. And with class. Worked with the insurance company on your behalf, everything was neat... I'm extremely pleased with the service I've received with this group. I told Stephen I could be a nightmare of a customer and didn't want to be that with them. He has been diligent and thoughtful in how he treats me, especially knowing what I went through with Queen City. They have all been very caring in handling me, knowing Queen City got on my last good nerve. Unfortunately, Collision Masters was going to be caught in the cross-hairs if something ever went wrong but now, I'm able to breathe knowing my car is in VERY good and VERY capable hands. When I get it back an amended review will come up to close out this experience. But I have no doubt it will not contradict anything I've stated above. read more

I was looking for paint repairs on my Toyota Highlander, so I asked my local dealer for a recommendation. They sent me to Collision Masters of Kirkland. The guys at Collision Masters took care of all the dealings with the insurance company, and the end result was a beautiful looking job when they were done. I'm pretty jazzed. read more

From the minute I stepped into Collision Masters they took care of things from start to finish. They truly have customer service and a smooth running office. They set up the car rental, dealt with the insurance, and kept me notified of where the process was. There was no need for a family member or friend to drive me to get the rental car either. The car rental company picks you up and you leave the car at Collision Masters for them pick up when your car is ready. Staff was friendly, nice, informative. The lobby was clean and customer friendly with magazines and candy. My car was repaired beautifully and the paint job looks great! read more

Had the good folks at Collision Masters work on our brand new 2013 Infiniti JX35. They were professional from start to finish. No hassle, smooth experience and done in a timely fashion. Couldn't ask for a better experience. Will definitely be using them again. read more

I showed up 10 minutes to close on a Friday for an estimate. They went through the process as if there was no time restrictions. The gentleman came out right away and looked at my issue, and took it back to the tech right away. He came back in about 5 minutes and said it was not broken only needed some grease, which they applied, free of charge. In and out in 15 minutes. Thanks Collision Masters!!! My car door and I feel so much better. read more

I can't say enough about how happy I am with my recent experience at Collision Masters!!! I bought a used car from a friend of a friend & took it to Collision Master to check it out & clean it up. Their mechanics went through every inch of my motor and fixed or replaced or refilled everything they could find. They detailed my new car so it now looks like a new car inside & out!! They touched up & rubbed out nicks & tiny scratches, so my car is as close to perfect as can be! Then went above & beyond & arranged my window tinting with a neighboring tinting business. I'm so happy with my new/used car and I would recommend Collision Masters to everyone! Great service & quality work!! read more

Summary: 1) Very slow repair process; 2) Poor services; 3) Left two-coin size blue ink on my front-right seat; 4) Not friendly front-desk service. I dropped off my car at Collision Masters around Dec. 12, 2016. It took roughly 10 weeks for repairing bumper problems. The reasons were that they did not do good initial estimation and keep to have three problems, which should go through insurance back and forth. They said the mechanician was out for a couple of weeks, but no one was able to continue to work on repairs, till the guy came back. In addition, they gave me three times of promises that they could deliver my car. However, they kept to eat their words. Their excuses were "they just repair the car". They gave me the feelings that "Why did you have your accident? Why did you choose our shop?". Third, they usually did not call you back, even they promised to call you back and give you updates. Every time, I inquired the process over phone, they said "we will call you back in 10 minutes, half an hour, in the afternoon, or tomorrow". However, they only called me back a couple of times, and missed to their promises more than ten times. They did not value their customers at all. Finally, their provided very bad service. When I picked my car, I found there was a two-coin size blue ink on the front-right seat. The seat is the cloth cover. They did not clean it completely and even damage a little of the cover. In sum, Collision Masters provided me very bad repair experiences for my two repairs with them. I won't trust them again. Would suggest that if you have another choice, definitely not choose them. read more

They have horrible customer service. We drop our car off last Monday and was told it would be done by Friday lasted Monday. Nobody called to give us an update so we called on Monday and was told that we will get a call back. Never got it. Then called again on Tuesday got same response. Someone will call us to give update. I called again on Wednesday and said if you need more that's fine but can we just talk to someone who can give us an update? Receptionist Chelsea I believe said yes, she'll take a message and Steve should be giving us a call back. Well it's Wednesday night after they closed and no call back yet. Even if they do great work on the vehicle, (I didn't get my car back yet so couldn't say good or bad)this type of customer services is horrible and I would never recommend this place ever. If I don't have your word than you won't get my business! read more

Oh my Gosh - where do I start? From the first minute everyone at Collision Masters was so helpful! I walked in and they had it totally under control. I can say unequivocally that this is the best service experience I have ever had! Brent is a gem! Brent explained the ins and outs of what needed to be done to the car, how the process would go and what I needed to expect. He is trustworthy, honest and clear. In addition the follow up was amazing. He contacted me every step of the way and he made sure the ibnsurance guy did too! I don't remember the name of the person at the front desk but she also was very helpful. I literally felt like I was being taken care of by these individuals. I will turn to them first for everything I can! Thank You! read more

My girlfriend got in an accident with my 2011 G37 Kirkland of Infiniti recommended Collision Masters. From start to finish Collision Masters provided excellent service. They made sure to under promise and WAY over deliver. My car was returned to me fully waxed even though the damage only impacted the front right of the car. I was very pleased with the service I received from CM, so much I'm actually taking the time to yelp about it. read more

Had a special project and couldn't trust it to just anybody. The crew at Collision Masters not only did a superb job but they knocked it out of the park! It may not have been the kind of job they're used to doing but they stepped up and took care of me. I don't know how much custom stuff they want to get into but they took on my project and I am very pleased! read more

This place is the best! Considering that when your vehicle is damaged and the stress of the "process" to get it fixed is not something to look forward to. Collision Masters makes it a smooth and positive experience with superior customer service and guidance from the first call to schedule an appointment to the time you pick up your clean and vacuumed vehicle. All staff is professional and helped every step of the way during the time my vehicle was being repaired. My point of contact Tim was always available and very helpful in understanding the "process" and was very knowledgable and went above and beyond the level of customer service I expected. He alone looked at my vehicle thoroughly and in the "big picture" was the ONLY one to recommend a few things that "the other guys" did not notice or suggest in the estimates that I obtained. Two Thumbs Up to Collision Masters!! read more

These guys are wonderful! Someone damaged two doors of my 2014 Ford Focus hatchback in a parking lot. I called the Ford dealership for a recommendation and they told me that they take their vehicles to Collision Masters. I took it in for an estimate just before closing on a Tuesday. They said they could start work on the car the next day, but would need it for three days. It would be ready around 3:00 on Friday. When I told them that I needed to be at work at 3:00, they said they would try for 2:30. I told them it wouldn't give me enough time to get to work, but it would have to do. Not only was the car ready at 1:30, but it was in perfect condition. It looked brand new, inside and out. All traces of the damage were gone, plus they washed my entire car and detailed the inside. Honestly, my car looks like I just drove it off the new car lot. This is definitely the place to go! read more

We were in a rental vehicle and ended up with minor damage on the car. The Dodge dealership nearby recommended them. Everyone was incredibly nice and helpful. A gentleman inspected and tried to fix our car, sympathetic to the fact that we needed to catch a flight. He worked on our car on the spot, giving us his full time and attention which we so appreciated! read more

I have used them a couple of times and they are always friendly and helpful. I feel like they are on my side. Their work is perfect!

Stephen both gave me an estimate and fixed my driver-side mirror in less than 40 minutes at the end of the day. Super friendly and helpful. Amazing customer service. Whole staff exceeded my expectations. I am a very impressed & happy first-time customer and would and will recommend this shop to anyone based on my experience today. read more

Got my rear bumper fixed here. It was all cracked, these guys replaced it along with all the supporting grill and sensors plus muffler tips. My car was new and thanks to their great work noone can tell that there was even a minor body work. They washed and cleaned it thoroughly along with waxing when I got it back :) read more

Took 2 months to get our car back. Was told multiple times it would be "done by the end of the week" and never heard back. We called them multiple times over the course of this time, and were always told they would call us back. Out of all those times only ever got called back once. Very hard to communicate with and know what's going on. Would have been fine with the timeline (although it was hard) if they had been honest with us and tried to communicate what was going on. read more

They say three's a charm... A female driver reared my brand new Toyota while looking at her phone. Left the bumper so damaged (including the whole imprint of her licence plate + four holes from screws) that it needed to be replaced. Toyota Kirkland sent me to Collision Masters. Take 1. Her insurance covered everything, and I got nice customer service, short wait for the rental shuttle; everything went smooth. My car was ready as promised. When picking it up, I noticed that somebody was driving it - the odometer showed a difference of 18 miles. The longest test drive ever for a painting job...Never received any explanation for it. Only at home when I parked in a shade, we noticed that the bumper was painted some 2-3 shades darker. It looked like a piece from a different car attached to mine. Take 2. Drove back to Kirkland to schedule another painting, and a few days later dropped off the car at C.M. This time, instead of a rental, they provided me with one of their own cars. It was an ancient, falling apart Saturn, but I did not refuse. Started driving away, and when trying to stop it, its brakes hardly worked. I kept pushing the brake pedal and the car kept going for quite a distance before it finally stopped. I did not need another accident, went back there already irritated and their friendliness was all gone too. Another wait for the rental pick-up, lenghty procedures, same on the way back. It might take 30 min "only" but it was my 4th time doing this routine. Bumper got repainted again (or sprayed over), and it looked much better. Take 3. Several weeks passed by, and one day a corner of the bumper caught my attention. The paint started to chip off. Another drive to C.M., and I asked to talk to the owner. Some guy was sent to speak with me (I do know the owner's name) and he wasn't even trying to be polite or apologetic. So; another routine followed - dropping off the car, picking up the rental (waiting at Hertz for over half an hour because the clerk's priority was to get her lunch first, rather than taking care of people waiting, not to mention that my husband who just broke his leg was there waiting with me), going back the same way. All together it took 3 months, 9 drives to Kirkland to get the bumper properly (???) done. How much time wasted - no idea, a lot. Bumper is freshly repainted again, a couple of little red spots from the paint left inside the car as a souvenir, I guess. Not one decent apology, nor an offer how to compensate for all the inconvenience caused. A small Starbuck's card would do... I am already panicking that there might be take 4... I would not recommend this business at all. Take 4. I thought, I should write the end to this story. There was no "take 4". Only weeks later, paint started chipping off in the same spot even more than previously. It really looked bad, besides the corner of the bumper was not attached correctly and was just hanging out of its place. I gave up; with a big loss I traded the new car that Collision Masters managed to damage so terribly. Thank you (NOT!!!) "Masters"... read more

Horrible service. We dropped our car more than 3 weeks ago for a scratch repair. Since then we had to call every couple of days to learn that it will probably be ready next week - no real reason as to why it takes so long. We never got an update unless we called them and were lucky enough to get a hold of the person in charge of our car. I'm still waiting to see the quality of the repair, but the quality of the service is horrible! read more

These guys do outstanding work with excellent customer service. Jody is straight forward, honest, and personable. I take excellent care of my cars but there have been times when paint and repair work was required. The guys at Collision Masters understand that good body work is an art and they take pride in it. I know a good shop is hard to find and I am very glad to have found Collision Masters. read more

These guys are great. Dent repaired and paint blended without a flaw. Looks like new. Thanks to Jody, Harold and Tim for all the help, fantastic work and more than reasonable price. If you need body work these are the people to see. Short distance from the freeway and Willows road for easy access. I can't say enough about the quality and care to make an undesirable situation as smooth and painless as possible. Thanks again. I have, and would, recommend them to anyone needing body repairs. read more

Collision Masters is the best auto repair shop my husband and I have ever encountered. Jody and Katrina are so kind and personable and they go above and beyond to put your car back together and make it beautiful. I would drive an hour out of my way to take my car to Collision Masters. They are truly a hidden gem! read more

These guys exceeded my expectations. The work they did on my car looks fantastic. There were absolutely no signs of repairs being done. They had the car ready when they said it would be and, to my surprise, gave the inside a nice little detail. The entire experience was hassle-free and everyone there was friendly. It is good to know that there are still businesses out there like Collision Masters, who care about their work and values their customers. read more

6 out of 5 stars. These guys went above and beyond expectation. From here on out they will be the only place to take my car. Came here on recommendation of my mother who is a repeat customer. Brent is extremely helpful and gave me useful and effective tips on how to handle my insurance claim as this was my first accident I had been in. I came back from Christmas vacation to not only a perfect repair job but they also cleaned it for me??? read more