Unfortunately after picking up our brand new Rivian and taking it on a road trip to Montana, within its first week a sixty year old driver hit our car and dented the back left corner. We worked with Jon at Accurate Auto Body and they were one of the first certified Rivian repair shops so quite understand since the car looks like new. He managed to get the repair done in under a month and was grateful that he coordinated with the insurance companies to get it resolved. A little bit nervous on driving it now but definitely a spot to recommend for repairs. read more

I don't know how the actual repair is because I don't get past the very rude receptionist, Leanne. To start I was standing in line and a gal was picking up her Rivian, not expecting the price she had to pay, she asked why it was more than expected, Leanne said "Because insurance didn't cover it". Very rudely, not explanation as to why or what? No courtesy to say maybe you should call your insurance carrier, just a rude response. Which..... I should have expected from talk g to Leanne the day before to schedule a rock chip repair. I told her 4x on the phone that it was the size of a quarter and I just needed the repair filled. We made an apt for me to come in, then she says we don't repair, I said that's what we talked about and she again rudely stated "well that's not what I got from our conversation". I wouldn't step foot in this place with her attitude. If you do, be prepared to be talked down to, Leanne is very rude!! read more

My experience with Randi was amazing, my insurance was behind getting my Tesla totaled but he did his magic with costing and avoided a total loss. Finally the job was done impeccable and car looks like new again. Drop and pick up was a breeze too. read more

tl;dr - (Warning to Rivian owners) Requested a quote for my Rivian R1T, twice and never heard back. Ghosted in the quote phase. This is, unfortunately, one of the only certified Rivian repair shops in the Seattle area. I have a new R1T who someone hit and ran at night. I was recommended AAB by the Bellevue service center. Called on a Monday to ask how to get a quote. Most places use an electronic system but AAB asked for an email and pictures. Emailed them. Never heard back. Followed up a few days later, still nothing. In contrast, my insurance company and another repair shop (albeit further away) got me a quote in less than 24 hours. I suppose I dodged a bullet - if their quote takes so long, I can only imagine the atrocious service I'd have gotten. read more

Long story short! I went to the grocery store to pick up just a couple of things. When I got back to my car someone had clipped my back side bumper of my Forester. Damage about a foot long black strip and blue paint. I called Kirkland Subaru and got referred to Accurate Autobody. I called and spoke with Randy who is absolutely wonderful. He said they don't work on cars as old as mind but bring it in and I could probably fix it for free. I made an appointment with him and when I took my car there Randy came out looked at it and then went to work. He did such an amazing job! And it was free!!! Who does that? I gave him a bottle of wine as a thank you. I 100% recommend this business if anything should happen to your vehicle. When I was sitting in the waiting room I could hear Randy working on an estimate for a customer. He was very knowledgeable and honest. Love this place! AAA+ read more

Great job, friendly. Took a while to actually get in and get repair completed. But well worth the wait.

As you can imagine getting into any auto accident always has the potential to turn your world upside down.  Randy White at Accurate Auto Body was my contact to help me through the overwhelming process.  I am very grateful as Randy was patient, transparent, professional and understanding through the entire process. The shop guys Accurate auto body did an exceptional job addressing any issues I had and repaired my 2023 Rivian R1T back to factory specifications.  2 months after getting my EV truck back I couldn't be more happy with their work.  Currently Accurate Auto Body is the only shop in Washington State authorized to work on Rivians by the factory.  I would recommend Randy and his shop to anyone.  Great work Accurate Auto Body Team! read more

Accurate Auto Body - Body Shops Near Me - Redmond, Washington

Best Tesla & only Rivian shop in the area. They're not fast, but they do good work! Bring your patience, there's no where near enough ev body repair shops around. This is the best of the bunch. read more

Excellent service - very timely and accommodating. Jackson was very helpful and thoroughly explained the process.

Overpriced and dishonest. We got a quote to fix our Tesla. When I went to the car with the salesperson, our tire rim was magically partially off. They put it back on, but what are the odds it would have fallen off on the way to the shop and I wouldn't have noticed (it was not off before). Along with that the salesperson began to play with our car computer when we got in, presumably to delete the sentry video which would prove they took it off while I was waiting. Sketch! Then they quoted $5000 more (literally double) to fix the damage than it ended up costing at the Tesla branded shop, and were clear they wouldn't work with with our insurance (which the Tesla branded shop did). What a scam, so glad we didn't get our car repaired there. read more

Repair R1S front fender and side damaged by collision. Their work is high quality and they do stand with their customers with the insurance company. That said, the parts acquisition can be very slow -- but that seems about par right now. Parts can take a week or more to obtain. read more

I recommend reading a few one start reviews here. Accurate Auto Body will not release your car even if they didn't fix your car unless you pay the unbelievable storage fees and admin fees. read more

After waiting almost 3 months for an estimate, I was told yesterday that they won't deal with the insurance company of the person who rear ended me. This was not told to me or my partner when the appointment was set up. Jackson said I would need to file a claim with my insurance company so they could work through them instead. My insurance company said I'd need to close the other claim first and it would cost me my deductible. I'm not going to do that. Is it the customer's responsibility to make an estimators job easier? Plus, getting in for repairs would be another wait of over 2 months! I should have known not to come here. My partner worked here. Said they do great work, but I've heard all the stories. These guys are only in it for the money and will move the order of cars around based on how much money they bring in, or stop working on them if insurance hasn't paid them yet. The people who do the repairs are good but management and some of the estimators are arrogant and toxic. I was hesitant to go here as I value genuine people who care. I should have listened to my gut and called around but life gets busy and the familiar feels easier. This place has plenty of business from car dealerships and the police. If you are a regular person, I recommend going elsewhere. There are plenty of other places that will do a great job with care and concern for all of their customers. read more

I needed a little touch up paint on my Tesla so I brought my Tesla touch up kit with me to see if they could do it then and how much it would cost me. I spoke to Jackson who informed me that they could do it then at no cost. Needless to say I was really pleased with the cost, but more importantly I was extremely pleased with the service and the end result. I will go back to Accurate whenever there is a need. Bill read more

I can't say enough about Jackson and his team of technicians. We recently had my wife's car in for a repair and shortly after we brought it back in to have a sensor, that popped out, put back into place. In doing so, the tech noticed that the spoiler located underneath the car had been altered from a tussle with a parking lot curb (potential cause of the sensor popping out). The tech brought customer service to the next level and fixed the spoiler and no cost. You know why? Because it's the right thing to do and customer service still matters without always gaining something in return. Big shout out to Jackson as he's top-notch. From estimating, dealing with insurance to receiving our car back, he's the guy to go to. Jackson and Accurate Autobody will be my first place to go again (Hopefully not any time soon). read more

Earlier this year we had our 5th wheel hitch break while we were leaving a park. There was quite a bit of damage to our truck bed and tail gate. We just picked up our truck from Accurate Autobody and they did a fantastic job! Randy White, the service manager for our truck was wonderful to work with. Randy treated us with respect and was empathetic to our troubles. He also worked directly with our insurance company and got us the best prices for the repair. The technician that did the majority of the repair work did an excellent job, the truck looks like it just rolled off of the factory floor. We highly recommend Accurate Autobody if you are requiring body work done on your vehicle. They are worth it! read more

Jackson took car of my car repair needs twice this year. Each time I felt like he was honest, trustworthy and treated me like a family member. Would definitely recommend using their services! read more

Accurate Auto Body is truly a customer oriented company. They make sure you are 100% satisfied with their work and outcome. We highly recommend Accurate Autobody. They are the best! read more

Please read ALL the one star reviews and consider some other shop. My car was two year old Tesla Model X, and Tesla list them as four star authorized shop. I dismissed the low reviews at my own peril. There are always going to bad experiences, it's how it is addressed that shows the true quality of the company and their work. There is a lack of Quality Assurance and attention to detail at this shop. If you have minor body panel damage, they maybe a good shop to accept to do the work if you can't find someone else. But anything more, I would suggest you seek a better managed shop. Like others, my car was quoted an estimate of cost and time similar to other shops but in the end was near double the cost and double the time. Same story I had read from others, back and forth with insurance eating in the time and lack of contact of progress until insurance discontinued car rental support. Read the reviews of other one star ratings and I will not repeat anymore of the same I experienced. Their skill at body work and painting is good, and I am mostly happy with that work. I state mostly, as they missed several things in their quality checks which in the end were poorly addressed. First, an obvious blemish in the paint on the newly replaced door, which they took back and polished immediately when I spotted it. But returned it with polishing compound now splattered across the plastics molding of the car. Second, an inch diameter gouge in the door frame under that replaced door was not addressed at all. Already at over two months without my car and already paying a month of a rental, they pressured me into a less than good solution at the fix leaving a paint seam at the door frame edge. At least they paid for the rental when addressing this shortfall; but it should have been spotted and addressed correctly. Further, who ever in their shop that did the work to remove internal panels in the back of the car left muddy foot prints not only on the carpet but also under the carpet after it was removed. I am not saying one or two, it was more or less covered in shoe prints. They also left dust and grit on the inside of the car that they mostly wiped up, but was left under some surfaces and at the carpet edges near interior molding. Shouldn't they have masked off the inside when sanding and polishing?! I had to return it to them to clean it up. They should have cleaned it up before I even seen the car let alone try to return it finished in that state. Truely, they should have not put shoe prints on the inside of the car in the first place let alone mask off the inside when sanding. While working on the car, they somehow introduced an air leak in the driver's door, which was not directly damaged originally. It wasn't there even after the damage they were fixing had happened. Again, things happen. But when it was returned to address the numerous issues including this, they stated they fixed it. They did not. At this point, the steering is still not fully centered and the alignment still a little off, even though they stated it was done. They did something I know, as it was better centered than when I drove it in; it just wasn't fully fixed. It was also an item in my list to reworked when I returned it. When I picked it up the second time; I was handled not by my primary contact even though he was present in the shop, and was simply stated all things were addressed. After several miles of driving, it was obvious they weren't. Please save yourself some frustration and stress, pick another shop. read more

I had a zero fault accident last year (literally was not even in my Tesla when it was hit). There are precious few shops that work on Teslas, and this one had the first openings for an estimate. I was working with the insurance company of the people who hit me and they had been absolutely nothing but responsive, easy to contact, and speedy. I ended up going with a different shop because these guys made the process absolutely obfuscating, stressful, and difficult. The first words out of their mouth was that I should expect to come $1-3k out of pocket for the repairs. No explanation was given, besides "that's just my experience with Tesla owners". Then there was a lot of ranting about how my paint color was difficult to match (it's a standard Tesla paint color, not a custom job). Then an imperious side convo about how this is why the estimator doesn't have a car anymore and just rides bikes everywhere (good for you?). Then when I asked for a copy of the estimate to be sent to the insurance adjuster, the estimator claimed he couldn't do that until the car was in pieces on the shop floor. No, no time frame for the repair could possibly be given. I have been lucky enough to emerge from a lifetime of driving relatively unscathed, so I didn't know if this was standard or something truly alarming, but went with my gut and waited another five months for a second estimate (Exotic Motors, Bellevue). You can read my review of them, but absolutely night and day. Take heed. read more

I am writing this review after using the services of Accurate Autobody Redmond not once but twice. Both times, it was awesome (and highly recommend) working with Jackson Clemmons and the front desk. They keep you posted with updates regularly. I am also grateful for the guidance provided by Jackson Clemmons on how to go about the repairs and work with the insurance since it was the first time dealing with such situations for me both times. The quality of repair is excellent since they use only Suburu certified parts. The shop also has a tie up with Enterprise car rental across the street, which makes it convenient to setup a car rental on dropping off the car. They work best with Progressive insurance as of 2024, not sure of other insurances. Please call and check. If you are a Subaru owner, you can blindly rely on them for your repairs end to end. The only problem I have faced is the lack of appointments for estimates and repairs, but I see that as an issue with many body shops. read more

Recently got our care back for Accurate after someone backed into us. First, they did great work (have several times for us). Car looks amazing. Where they stood out this time was in handling the insurance company for the driver that hit us. They literally fought every expense. Rate, # of hours, parts, mandatory safety tests, rental car. Jackson in specific took them on over several weeks and managed to get us fully covered. He was amazing and professional. Thanks AAA and especially Jackson! read more

I had a minor scrape on my car. I went their for repair thinking I would be doling out 100s of dollars for repair. The guy there brought few chemicals and just cleared the scrape out and said merry Christmas. Didn't charge me a dime. Fantastic. Very honest team. read more

A huge THANK YOU to Accurate Autobody. It took a while to find this place. I got into a car accident during winter storm unfortunately. Didn't want to take it to my car dealer. I got referred from another bodyshops and they all said Accurate! Some of Autobody shops won't take mine. They dealt with my insurance and made sure I knew what's going on with my car. I didn't know what to do so I extremely appreciated. Jackson was hands-on and I can tell this company is extremely organized and has a fantastic staffs. Whoever worked on my car, I wanna say THANK YOU! Just call them if you had in accident or any concerned about your car. They tell you whether they can or can't. Very honest about it. I did really appreciate Jackson and Accurate teams! read more

Accurate was recommended by our apartment manager, as they had done some work for her in the past. The receptionist and Randy White were friendly, courteous, and professional. Randy was able to give us an estimate, and worked with our insurance company to provide us with even more coverage than they originally wanted to give us. The repairs were timely, and they even managed to restore some minor left-over damage from an earlier mishap. All while keeping in contact with us on a regular basis. And when we needed to go back for some minor follow-up issue, even two months later, they stepped up and made corrections on the spot with no additional charge. We would DEFINITELY recommend Accurate Auto Body to any friends or family who needed their services. 5-Stars ... read more

I dropped off my car acura mdx from very minor front hit another car at traffic light (crash front bumper, front driver and passenger seat belts locked, airbag line on without deploying airbag at all). First estimate from Accurate AB roughly $2600 which higher than Safeco estimated $500. Dropped off car then the cost changed drastically to last bill as $7600. I will complain to Acura to remove this company out of Acura certified repair service and my insurance company as their over price repair service. People should consider not to use this repair service read more

I had the misfortune of parking my Panamera Turbo behind a semi. Ouch! Randy did an estimate the day I arrived and communicated with the insurance company immediately. I only needed to follow the email threads from there. It was a very complicated situation from all sides and the Accurate team handled everything! All I needed to do was give an occasional approval and the rest was up to the pros at Accurate. And, I mean everything. It was truly turn key. When I got the car back, it looked like it was off the new car lot. Great body work, paint, and detailing. Highly recommend!!!! read more

If you aren't a insurance company, don't bother. Tried to ask a pretty simple question & was rushed off the phone.. Never again.

BEST experience we could have hoped for. We dealt Justin and Randy. This was the easiest and most hassle-free service, they were awesome! We had a bumper replaced on a new car and it was seamless - highly recommended! read more

I can't think Randy and the team at accurate auto body for their level of support and service. I am a repeat customer and Tesla owner. Unfortunately it takes a long time and can be extremely costly to get a Tesla repaired. But the team at Accurate do everything they can to make sure your Tesla is perfectly repaired in the shortest time possible and followup to make sure your insurance reimburses in full. read more

Best Auto Body shop in town! Total White Glove treatment from initial contact, working with insurance company, and through final delivery. Amazing customer advocacy, service, and follow up from the estimator - Justin Lewis, and the office managers/receptionists - LeeAnn and Amanda. Thank you, Accurate Team! My Lincoln Truck looks awesome and NEW! read more

Accurate Auto Body - Body Shops Near Me - Redmond, Washington

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Accurate Auto Body are just short of being criminals! They lied about the time to repair my car, costs of repairs, and multiple other details. When I refused to proceed with the repairs because it would take 30 more days; they blamed the manufacturer, yet I had paid for parts upfront and they had already arrived. Accurate demanded $1400 to release the car with no repairs having been completed. It took a senior manager, from my insurance company, calling all day to release the car. Avoid these very bad actors like the plague!! read more

Excellent. I am speechless with the quality and customer service I received from Jackson here. My initial appointment went well and he pointed out how much it would cost and how long it would take. Although it was higher than the other 2 quotes, I took a chance and was very happy. Jackson kept me informed almost on a daily basis either via phone or email on any changes to the repair process. He responded to my emails within 30 minutes every time. Best customer service that I have ever received from a body repair shop. If I ever need their services again, I would hesitate one second. read more

Wonderful service! Top notch. Near contactless- they take COVID precautions. Fast and friendly, reasonably priced. Highly recommended.

I truly had an awesome experience here. I just moved to Washington and requested a quote through Yelp for my bumper. Amanda quickly reached out to me and communicated with me regarding my bumper, kindly allowing me to send photos since I live in Seattle. No appointment scheduling was required of me either, which was convenient. Upon arrival, everyone was so warm and helpful, particularly Jackson. He fixed my bumper with ease and I didn't even end up needing an estimate as the piece popped right back in. I still drove home knowing I would definitely come back here if I ever had an issue, and would recommend this body shop to anyone. read more

My wife and I brought two Honda CR-Vs of very different ages to get estimates to repair minor damage on each. Randy came out to assess the damage, thought things over for a moment and proceeded to pop out a minor dent in one car and use a solvent wash and buffer to remove all traces of a paint scrape on the other, all within about five minutes. He didn't charge us anything for his work, just invited us to come back if we ever had any significant trouble. read more

Accurate Auto Body - Body Shops Near Me - Redmond, Washington

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This place was great. I will absolutely be going back if I ever need work done on my car again. The staff are incredibly friendly and helpful. I was originally scheduled for a month out but because my fix was so minor they called me in much sooner when they had a cancellation. The price was significantly better compared to other places I compared. I also super appreciated that an appointment is NOT required to get a quote. Almost everywhere else needed me to make an appointment. All in all, great experience and the car looks just like it did before. read more

I went in to have Accurate Auto Body give me an estimate on some door and paint damage. I was greeted with a smile and a helpful receptionist. Within 2 minutes of completing the paperwork, I was greeted with a smile by Randy. He looked at the damage and within 5 minutes he had wiped out the paint damage with some chemicals and polish and I was on my way with no charge for the work. I will definitely recommend them to all my friends and spread the story of their great service. If I need repairs in the future, they will be the first company I will seek out for help. Thanks for a great experience. read more

I needed to replace the rusted right side rocker panel on my 2005 Chevrolet Suburban, I learned it was not a simple repair. My Chevy dealer recommended Accurate Auto Body. The estimator took the time to make a thorough inspection and supply an estimate, but recommended I not undertake the expense of the repair. I decided to proceed anyway. Accurate undertook another inspection. This time involving their head technician. Together they devised a way to greatly simplify the repair. This was a display of customer care and concern and technical competence for which I remain grateful. Richard C read more

This was the worst experience I've ever had with a body shop. I will definitely be posting in the Tesla groups I'm in to make sure people choose a different shop. I brought my car here because they were so highly rated. From the beginning it was clear my business was not valued. I called on Monday to confirm that the tow truck driver had dropped of my car but no one answered. So I left a message. I called back on Tuesday and left another message. Finally on Wednesday I was able to talk to someone who said they called me on Tuesday but I had no record of it. It took 4 days in total to get an estimate and when I decided to take my business elsewhere I was charged storage fees for all of those days. Randy was very rude in our initial conversation stating that it would be two weeks before he could get me an estimate. Then he said that he had 20 cars on the lot that were waiting on insurance, and to be ready for delays. Next I got a contract in my email that said, "please sign" with no explanation. When I read the contract it was clear that the shop had no intention to work with the insurance company (which made sense why 20 cars were sitting unfinished in the lot). When I sent the new tow truck driver to get the car, I got a call asking for my credit card to release the car. They charged me $100 a day for lot fees. The charges were never explained to me and I only saw the details later on. I have every intention to make sure everyone hears about my experience read more