Absolutely phenomenal customer service. They are friendly, they answer any and all questions you may have. I found this place thru an insurance adjuster, I had already been looking around to about 5 other places and they offered the best deal and quality. My family and I knew right away this place would be our go to spot for any of our car needs. read more

My Subaru WRX was rear ended leaving damage to the bumper and the exhaust tips. I knew the bumper could be replaced but I lost hope for the exhaust tips. Pasha and the crew replaced the bumper and they were even able to straighten out the exhaust tips too! Pasha was great to work with and was available every step of the way. Highly recommend this shop and will be sending everyone here. read more

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My daughters Jeep was involved in a front end collision. I was referred to this shop by my insurance company. I looked at their reviews here on yelp and chose this shop based on all of the great comments left by happy customers. I am very satisfied with the repair results. It looks better than new. This shop has been in business for 30+ years. Pasha the owner is excellent at keeping you updated on the status of your vehicle and handles everything with the insurance company. I highly recommend Collision Repair Specialists and happily give them 5 Stars. read more

Collision Repair Specialists - After repair completed by Collision Repair Specialists - Auto Repair Near Me - San Jose, California

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My insurance adjuster recommended me to the shop They are very professional and did a great job on my damage Mercedes E350 Owner Pasha Roach was right to the point during the whole process and I got my car back as promised , wash , clean , detailed and it looks like new. I will definitely recommend them to anyone Great business run by professional , ethical and honest owner are not easy to find nowadays ! read more

Collision Repair Specialists I really want to remove my review but First did not get it done per schedule! I first call you on April 24, 2023 and ask you how long will it take to get the repairs done. You told me drop it off Monday May 1, 2023 and it should be done by Friday May 5, 2023 and you can pick up the car on Monday May 8, 2023. (I told you I don't have another vehicle to drive so the schedule is very important to me!) You did call me and told me not done yet but that is just a delay on the pick up of my car until Thursday May 11, 2023. Second did not fixed all the damages! If you look at the bottom of the side skirt of the accident side door that you fixed it's still damage! Lastly, did a bad job with the fit and finish! There are the rear bumper did not fit and finish with the rear quarter panel Finally, I am happy with your lifetime warranty but if I don't have another car to take me around town do you think I can just drop it off for you to fixed up the items that was not done right the first time? Plus if you look at the driver side door it has a line which was not there before. I pay you extra to fixed up everything around the car so when you took longer then it was schedule you should have your workers double check everything over make sure it's done right the first time so I don't have to go back and forth and waste my time or yours. I am sorry you don't like my honest review but the truth is the truth. read more

10+ on the Customer Service and quality of work! My Kia Sportage was rear ended while I was on vacation in Marina, CA. I live in southern California. My vehicle was not drivable and was taken to Collision Repair Specialist in San Jose. Pasha, the shop manager, was very prompt in notifying me on how the work was coming along and honest in giving a repair completion date. I was pleasantly surprised to see how beautiful my car turned out. The workmanship is excellent. Pasha even went out of his way by meeting me on a Saturday when they are normally closed so that I could fly up to San Jose and pick up my vehicle. Thank you, Pasha!!! You are awesome and your company is Top Notch! read more

My car was recently stolen and when the San Jose Police Department found my car, I had it towed to Collision Repair Specialists on Umbarger Road in San Jose, CA because the thief or thieves caused excessive damage to the car. Collision Repair Specialist did a great job restoring my 2019 Hyundai Sonata that had a broken window, damaged ignition switch and broken radiator. Thank you Collision Repair Specialists and I also want to thank the San Jose Police for doing a great job for finding my stolen car. I also want to give the San Jose Police 5 stars for doing an outstanding job in spite of all negative things they have to endure every day. read more

Their work is impeccable and so is their word. Total artist and masters of their craft! Look no further for premium craftsmanship and great service. read more

oh my goodness I really love this place. It's friendly it's professional. It's fast I highly recommend this place to everybody. My family brings our cars here and we never had no complain.I love the service This place needs to be more acknowledge. I love it thank you guys so much for working on my car. You guys are the best read more

I have been to this shop twice and highly recommend their workmanship professionalism and follow through! They were recommended by my insurance company and I can't seem to compliment them enough! Pasha is great and has very good customer service follow through. read more

Somebody rear-ended my 2018 Honda Clarity last January and caused quite a bit of damage. The insurance company asked me to take the to Collision Repair Specialists. I am glad I did. I found the Service Manager Pasha very courteous and professional through the repair process. Due to the supply chain issues these days the process took long, but Pasha kept me updated with texts and photos on weekly basis. The trunk-door glass window is still to be received. Honda is not making commitments as to when that will arrive. I asked Pasha to prepare the car as best as he could. He covered up the window with plastic nicely. I picked up the car today everything was perfectly done. He even touched up a couple of spots away from the accident damage. I plan to take the car back once the glass arrives. I am very please with the honest and prompt service provided. Thank you Pasha!. Adil Ashary read more

Pasha was completely amazing, he made this experience went super smooth and easy. He walk me through the process and really help accommodate my needs. He communicate with me through out the process unlike any other shop. Thank you for being so professional and helpful you definitely exceeded my expectations. read more

I have a Kia 2015 Optima that was damaged in a auto accident. Insurance handled it and I got my car repaired here, they are very fast, friendly and made my car look brand new. They are very professional, I will definitely bring my car here in the future if I need any work done they did a wonderful job!! They even went above and beyond and cleaned the inside of my car vacuumed and washed the outside and when I left it there and let's just say it wasn't the cleanest!! read more

Took in my Mercedes and they were very timely and kept me updated. Extremely professional and the work is all OEM and amazing! No "orange peel" paint Everything on my car was fixed properly as well 10/10 would recommend read more

These guys are super professional and very reliable. At first I was skeptic but they proven me wrong. read more

Collision Repair Specialists - Pasha - good service - Auto Repair Near Me - San Jose, California

Employee was very friendly and communicative with me left my car looking like brand new. Also did some work on my husband's scat pack charger. We definitely recommend this place 100% read more

My Lexus GS350 F Sport got hit on the way home from work. This shop worked with my insurance in quick order and did a knock out job, Sasha even did a small touch up job on my tow well plate at no cost. Fast, friendly service and top quality work. Will definitely return in the future. Give them a call! read more

couldn't be happier with the service, attention to detail and end result! Thank you Pasha and crew.

The insurance company told me to use this place and it turn out good, even when they were instructed by the crooked inFinity insurance to not buy a new door and use one they found in the wrecking yard. The bottom line it took a long time, but the job was done looking good. Becareful, State Fram, infinity and other insurance companies are cutting cost by using old parts. I called and was told by other insurance agencies that this is the new trend to save on costs and raise insurance rates. read more

Pasha was great and very thorough and being the owners son knows how important customer service is to the company! It is a bit hidden just behind Tully Fairgrounds but the service and care can not be beat! read more

Doug Roach, the owner of Collision Repair Specialist's, is an amazing person to work with. Unfortunately, i had to take my 2008 Acura to him twice in one year. The work was immaculate. The Parts were ordered the day i dropped my car off. The Paint match was perfect, in any light. What was most impressive, was how Doug and his shop manager kept me in the loop every step of the way. When i got my car back (both times) the detail work was unlike any i have ever had done. THe interior, exterior, and even the engine was detailed. THe car was better than new. I have sent 2 family members and 3 friends to Collision Repair Specialists, and they have all had the Same experience. First class Service. -Tim Cordell read more

I do not recommend this shop. I was referred to them by my car insurance, and I regret it. I should've asked for personal references from family and friends. Yeah, they did a good job on fixing the left side of my car. But, 1) It took 5 extra business days to complete than estimated/promised. So, basically I was out of a vehicle for 2 weeks. 2) They have poor customer service. I had to call them for status. No one ever called to inform me of any delays. 3) I never received an apology for the delays. They did not care about the inconvenience they caused me. 4) I found scratches on the right side of my car, one of them an inch long. I didn't see it until I got home because I just wanted to get out of that place! read more

I had a great experience here! After my car accident, I was recommended this shop and I'm so glad I had them work on my car. It was very easy to communicate with Pasha and they were very fair and accommodating during this stressful situation. When I got my car back, it was like I was driving a brand new car! The integrity of my car was restored as the repair work was quality. 10/10 recommend read more

Great work and a very reasonable price. Doug explained all the fixes that need to be done, inquired for my budget and then fixed the big ones within the budget. Plus, I had a hard deadline to collect the car and they fixed it right when they promised they would. Good Job!!!! read more

I love these guys! They are fair, honest guys who did a great job repairing my car. I will definitely use them again if anything happens. The prices are very reasonable, they are communicative and worked on my behalf with the insurance. Doug and Jon are super professional and very nice to work with. I will most definitely be recommending them to all of my friends. Thank you, Collision Repair Specialists! read more

Well... got into an accident... wasn't my fault.. got the information from the guy that hit me... called my insurance and didn't have to pay my deductible. I found this shop online and the owner looked like he knew what he was doing compared to some of the other body shops in the area. I was afraid people were gonna steal stuff off of it or something. I got my baby back and it was the cleanest it had been in a long time. I was stoked to have my car back better than before the accident. AND they didn't steal anything. : ) His website is: collisionrepairspecialist.com I hate having to deal with this kind of stuff but they made the process quick and painless... unlike my tattoo. read more

Best repair shop in Bay Area by far! If you want professional work done, and attention to detail, and excellent service, then you need to go to these guys! Friendly staff and very informative. Took our Prius here after a rear end collision, thought it would not look the same after it came out, but we were proven wrong! It looked BETTER than it did before it was rear ended! So *Thanks* you guys, and we highly recommend bringing your vehicle here! read more

I just picked Coco our 2015 Nissan Altima and the service was great. They were helpful and informative. They also an excellent detail job she looks brand new again read more

Good place to get your car repaired from an accident. These guys really know what they are doing (they even teach classes for people who are trying to get into collision repair) and did a good job on my car when some guy rammed it from behind and bent everything up. I can't say anything towards price, because the other guy's insurance covered it :D read more

I was referred to this shop by my insurance. The initial damage was estimated around $2200 or so. Once the work began, there were more issues than originally estimated. Unbeknownst to me, the extra work added up to 80% of my car's value. My insurance wanted to consider it totaled, but they were able to get my insurance to cover it. I'm not sure what conversation took place, but pretty much the shop saved us from having to buy a new car. Since we are trying to buy a house, that was a God send! When we got our car back, it was perfect. The best I've seen since I bought it. Detailing was fabulous, paint was flawless. Definitely would use this place again. read more

I cannot say enough about the care and quality of service from Collision Repair Specialists. John, the office manager, is by far one of the best customer service reps I have dealt with in a long time. He called when he said he would call; explained what the repair would entail and was just a nice guy. I got my car back 3 days ahead of schedule and will follow up with John in 2 months for the free wax he said my car needs. The whole experience with Enterprise picking me up from the shop to me seeing my BMW looking shiny and new brought tears to my eyes. read more

I've been coming here for years! Every time I have an accident they are always willing to help me and they leave my car flawless!! I just got into an accident today and left my car there. They go above and beyond and they always do an perfect job I highly recommend it here and POSHA is the man! read more

Collision Repair Specialists were amazing and the customer service was even better. Jonathan and Doug's excellent knowledge of the collision repair industry provided me with an exceptional overview of my repair options and offered alternatives that were perfect for making my final decision. Jonathan and Doug are very professional, maintain a very clean and organized work area, which sets the standards for excellence in this industry. Now that I've found Collision Repair Specialists, I wouldn't dream of going anywhere else for my auto repair needs. I highly recommend this location to anyone looking for a collision shop or car repairs in the future! I can't praise them enough! This is how impressed I am at the job they did. Thank you kindly, Jonathan and Doug! read more

Doug and the great team at CRS, just fixed my other car. I was paying for this repair myself and Doug really was considerate and kept the price reasonable. They car looks great, it was done on time, and returned much cleaner that how we dropped it off. I would not go anywhere else! read more

I was very happy with their workmanship and customer service. Completed the painting job nicely and for a fair price. Four weeks later they called me to check if I had any concern. I wanted them to check some related smudge (not a result from their work) - so took the car to them. They took care of it immediately. read more

I definitely recommend this shop to anyone in San Jose. I heard about this shop recently, after a buddy of mine got into a car accident. When he took his car there, the owner was very straight-forward and informative. It was obvious he had TONS of experience. They helped my friend deal with the insurance company, educated him about the whole process, and kept him totally updated on the status of his car. They actually made it a point to call him several times just to let him know what was going on. After he got his car back, we hung out and spent an hour going over his car, and all I can say is they left it looking BRAND NEW. The work they did was FLAWLESS. When my sister recently got into an accident in traffic, they offered to tow her vehicle for her, and really took care of us. I live in Sacramento now, but if anything happened to my truck, I'd be more than willing to make the drive to have them take care of it. You just can't find service this good these days. Hope the review helps anyone who's on the fence about where they should go. Drive safe. read more

I just picked up my car yesterday and was completely overwhelmed by the extreme quality of work on the repair of my automobile. It exceeded my expectations since it was an intricate type of repair. The people at Collision, Pasche and Doug were extremely professional and communicative about my car and the timing of the repair. I would without a doubt take my car there again and will recommend this shop to my friends when they require body work and painting done to their cars. Thanks Doug and Pasche for making this customer extremely happy. read more

The professionals at Collision Repair Specialists were great! I have used them twice in the last 2 years and I have continued to receive excellent service and workmanship. Doug Roach, the owner, is a very professional, detailed and pleasant man who offers suggestions and gives answers in your time of need. The first time I met Doug, I was alone and being a single woman sometimes men in the automotive industries try to take advantage of us, but Doug was very pleasantly different and totally respected me as a person in need of his services. That is what made me go back to him again. John, his office manager, was also great. He was professional and pleasant and tried to help me to the best of his ability. He sympathized with me in regards to the damage on my vehicle and how it got their (theft) and I felt as though he could feel my pain. This time, I was not alone, my man was with me, but they still treated us the same with courtesy and respect. Doug has 23 years of auto body experience and he has several degrees so anyone who thinks he is uneducated because he owns a "body shop" is terribly mistaken. I hope that I never have to meet with Doug or John again, obviously because I don't want to have damage to my vehicle, but if it did happen, I would take my precious vehicle (Princess) to them. I would definitely recommend them to friends and family. Signed, A very satisfied customer. P.s. Don't mistake Collision Repair Specialists with Collision Repair CENTER. They are not the same. read more