I recently had the water pump replaced on my vehicle at Luke's Auto Shop. Unfortunately, shortly…read moreafter the repair, I discovered that a coolant hose clamp associated with the water pump had been left improperly installed. This caused coolant to leak into the engine bay and could have led to much more serious engine damage if it hadn't been caught quickly. A mistake like this is concerning because the cooling system is a critical component, and something as basic as verifying that all hose clamps are properly secured should be part of every final inspection before a vehicle is returned to the customer. That said, I also believe it's important to recognize when a business makes a genuine effort to address a problem. Once the issue was brought to the shop's attention, the service manager handled the situation professionally. While the original workmanship issue should not have occurred, he did what he could to make the situation right by listening to my concerns, arranging for the vehicle to be checked over, and working to restore my confidence in the repair. No repair shop is immune to mistakes, but how those mistakes are handled matters. In this case, the initial repair fell short of the standard I expected, but the service manager's professionalism and willingness to stand behind the work improved what could have been a much worse experience. Overall, I hope the shop strengthens its quality-control procedures to ensure critical items like coolant hose connections are verified before vehicles leave the shop. If they do, I believe they can provide a much more consistently positive customer experience.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

I used the yelp "get competing quotes" service where you tell yelp what you need and they send it…read moreout for bids. I needed a mobile mechanic to replace a battery in a garage at parents house. Although Blackstone doesn't do mobile service yelp sent the quote request to them. Rather than ignoring it they actually messaged me that they don't do mobile! 99% of businesses would've ignored it but they had the common courtesy to let me know. Respect!

I can't imagine patronizing this business for auto glass replacement. Not only did they require me…read moreto shlep out there for a quote, but the young lady at the register was supercilious and unfriendly, and had the nerve to "require" an address just for a quote. The price, $680 for a Prius windshield, was more than $100 more than Safelite, which has a seamless online booking process, let me know the price immediately, and actually brought a tech out to me. I generally try to root for the small biz but in this case the national chain wins by a landslide.

Ive been a customer for over 10 years and have never had a bad experience. Matt and Trace are so…read morekind and take the time and care to ensure I know exactly what work needs to be done. They are quick and so reasonably priced. Highly recommend!

man I just got car last week from them , paid 800 dollars and my car ran hot again yesterday , they…read morebout to refund me or it's about to be some problems that's on #Blood

Thomas has now taken care of my car repairs twice. Both times absolutely amazing. Would and do…read morerecommend.

Thomas did an amazing repair on my A/C and gave me a better quote than any other mechanic I asked…read more One mechanic wanted to charge me $1300 for the repair and Thomas explained how much the parts cost (which was less than 1/3 of the quote the other shops gave me) . He was quick with it and honest about it. He even said I could use his quote to get a better deal elsewhere if I didn't want to drive it to him. He got my business right away instead of the other shops. He will forever be the mechanic I go to.

Finding a mechanic you can actually trust feels like winning the lottery, and that's exactly how I…read morefelt at Aamco. After the check engine light popped up on our recently purchased used car, we took it to Jay and his nephew, Dylan. They were incredibly efficient, kind, and professional throughout the whole process. Dylan, in particular, provides fantastic customer service both over the phone and in person. It turned out we just needed a new O2 sensor; the price was very economical and the entire experience felt honest and trustworthy. We'll definitely be back!

2013 Ford Fiesta. Told I needed a new clutch. 2 weeks and $3,000 later they said fixed. Check…read moreengine light still on. Still same issue with shifting and clutch sticking. Don't trust them.

I've had to get a few major repairs to my car recently and didn't know where to go. It's hard to…read morefind an auto shop you can trust, but I've definitely found one and will return. Highly recommended, they were very honest and helpful. Decent and fair prices and more than accommodating when I needed help. They even took an extra few steps to be sure this was easy for me. Thanks!

When you call the shop they are very professional the phone. Construction of the building is very…read moreimmaculate, But seems way too Expensive for just a diagnostic fee. This place charges twenty percent more than a dealership. I was hoping to give them business. Since they are a faith based business, But some of the pricing father services as well it's way too expensive. I assume they Do good work and they advertise A friendly war today on their website but it's nothing different better regular dealership. Not really seeing The value most people are trying to save money on auto-repair in my opinion., You would think there would be better specials for a new business in town that's Surrounded by other shops

I had Christian Brothers take a look at a used car we were considering for our 16-year-old new…read moredriver, and I couldn't be more impressed. Kevin and his team genuinely CARE -- and I could feel it right away. He was incredibly knowledgeable, honest, and took the time to walk me through a detailed assessment of the vehicle without any pressure. It's rare to find that kind of integrity and care these days. As a parent, I really appreciated the peace of mind. I left feeling confident in our decision -- and even more confident that we've found the shop we'll trust with our vehicles moving forward.