Community Kia

1.9 (44 reviews)

Car Dealers, Auto Parts & Supplies, Auto Repair

Open • 9:00 am - 8:00 pm

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Jorge B.

Place is nice and clean. Very friendly customer service.! I want to mention Steven went above and beyond to make us comfortable gave our son a little toy. Great guy please check them out, if you're in search of a vehicle! Don't go to Westside Kia in Katy,Tx. The worst place ever!

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Lisa B.

9 years ago

We purchased a car from Community Kia after our cars were destroyed from the Harvey flood. My elderly mother passed away in circumstance precipitated by the flood. We had an appointment to buy our new car the day after her funeral. We thought by paying cash (through a wire transfer) the process would be relatively quick. We were wrong. We were still there for hours. The service was so slow that by the time we had the information to make the wire transfer, our bank was closed (5 min after the bank closed). We had to wait until after the weekend to finish the transaction. We were left without a car for the weekend. After receiving the car, the rear camera was water logged and not working (from the flood?). It was not disclosed that this car had any flood damage. It was a new vehicle. When we were notified that our license plates were ready to be picked up, my husband went to the dealership to pick them up. They had lost the plates. My husband is on his way to get duplicate plates right now. I asked to fill out a survey and file a complaint, but have yet to receive anything in my inbox. We are in the market to purchase another car (with cash also), and would not recommend this dealership to anyone. One would think after losing our home, cars and my mother from the devastating flood from Harvey, this dealership would have gone out of their way to make this a painless transaction. They did not. read more

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J G.

9 years ago

I would recommend the Service Dept to anyone with a Kia. I WOULD NOT recommend or purchase another car from the Sales Department. The Sales manager is always changing and they do not honor commitments. I will purchase my next Kia from another dealership but have it serviced at Community. read more

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Angela M.

10 years ago

I recently bought an Optima here. Love this car! Buying was easy, no hassle sale. Go see James: he's knowledgeable, does all he can to make his customers happy, but without pressure. Amy in the service department also goes above and beyond to make sure you leave satisfied! read more

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Sarah G.

9 years ago

Would give zero stars if possible. Like other posts I have read, we had the same disreputable business service as others. Found a vehicle on their website, made an appointment to test drive, within hour of appointment we called to verify it was still available and to let them know we were on the way because we were driving an hour to get there. Yep, get there to be told the vehicle had been sold. The person our appointment was with was not there, evidently the appointment confirmation is a generic form with Internet Sales Manager, Richard Battle, name on it. Manager on duty, Brandon Etter, took zero responsibility on behalf of the dealership, would not acknowledge anything wrong had been done even after admitting a deposit had been up on the vehicle before we even made the appointment. Worst customer service ever. To top it all off, we get an email the next day from Richard Battle asking if we had any questions regarding the vehicle! Potential customers beware!! read more

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More info about Community Kia

4141 East Fwy
Baytown, TX 77521
Directions
(281) 421-3737
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Visit Website
http://www.communitykia.com

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Does Community Kia take credit cards?

Yes, Community Kia takes credit cards.

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Does Community Kia have free WiFi?

Yes, Community Kia has free WiFi.

From the Business

Specialties

The Community Mission is to make the car buying or servicing experience a pleasurable one for our customers. In addition, Community Kia hopes to lead by example in bringing integrity and respectability to the image of car dealers everywhere.

History

Established in 2006.

Community Kia's concentration in customer satisfaction has served as a premise for our business, and our community involvement has helped us become fully aware of Baytown's needs. For this reason our entire services are shaped to meet these needs diligently, without hesitations. By engaging in community affairs such as vehicle give-away events for students of local high schools, we offer incentives to encourage success and diligence in today's youth and in due course the future of Baytown. Most importantly, our motto has always been customer satisfaction above everything. In addition Community offers great fleet savings on all available Kias to Business customers. Being a member of five local chambers of commerce, Community supports local businesses and has a clear understanding of local business politics which in turn helps us better assist the growth of Baytown business.

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Review Highlights - Community Kia

“Amy called me and she stated that it would be a few hours, but that they would be able to look into the issue.”

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Baytown Hyundai

3.8

(117 reviews)

I was in the market for a new vehicle and everyone who knows me, knows I hate to shop for cars…read more It's mainly due to the long waiting and the lies told by car dealers. I had just driven from work from South Houston, to LaMarque to pick my father up and headed to the Ford Moter dealership in Rosenberg to look at a car I wanted. Apparently they are the king of liars and I ended up waisting time, energy and GAS! I didn't even end up getting out of my car after I found out I was lied to. As we drove off my father remembered the gentleman who sold him his car a few years back and said that Mr. Fiaz was honest and a hard working dealer at Baytown Hyundai. So he called him over the phone and he quickly called back stating he could help. When I got there he set me up with Kimberly Woodburn who was very nice and professional. She explained and answered all of our questions. Mr. Fiaz got me in the exact car I wanted (2020 Hyundai Sonata SEL) and I walked out of there happy. They even stayed late to help a since I ended up getting there at 8p and they closed at 9p. Total experience was the best I've ever had. Baytown Hyundai will definitely get my business again and great references from me!

Do not do business with Adrian in sales!!! Can't miss him maybe 5 foot 1, he will promise you great…read morethings then once he gets his sale he will throw you under the bus and treat you like garbage. Make this right Adrian! Saying it again

Baytown Nissan

1.8

(100 reviews)

I had a great experience here. I dropped in to test drive a vehicle a friend had recommended. I…read moreended up leaving with a brand new Nissan Altima! My salesperson was Zach Swimmer. He did a fantastic job, helping me to feel comfortable and confident with my purchase. Zach took the time to answer all my questions and hnever pressure me. Zach and the Baytown Nissan staff made the entire purchase incredibly easy. Thank you! It's been about four weeks since my purchase and the customer service I've continued to receive is outstanding! Zach really followed through with his word.

Drove an hour to see a truck, but they lied about there inventory. Really disappointing...read more

Big Star Buick GMC

2.5

(96 reviews)

Absolutely incredible experience. They had everything ready to go and I love my new car! Alex is…read moreamazing!

We purchased two vehicles from Big Star Buick GMC within days of each other, a new 1500 Sierra…read moreDenali and a used Yukon XL Denali, a significant investment made in good faith, especially with a baby on the way. What followed was one of the most mismanaged and dishonest buying experiences I have ever encountered. The problems started immediately. The Yukon XL was delivered with a rusted tire imprint on the leather seat, caused by a tire that had been stored inside the car. We were told it would be removed. When we came back to pick up the car, it was still there. We later learned from our own detailer that the damage was permanent, something the dealership almost certainly already knew. Because the trade-in paperwork was not processed in a timely manner, we were forced to make double payments, covering both the new vehicle and the old one simultaneously. That cost us real money due to their administrative failure. When the Yukon XL was presented to us, the brake system was actively alerting that the vehicle needed service. Our sales rep Mike claimed it had been taken back and fixed. It had not been fixed. The alert had simply been disabled. When I called this out, Mike issued a "we owe" document acknowledging the brake system still needs proper service. That document has yet to be presented or honored. We were also promised a second key for the Yukon XL. The dealership's own buyer confirmed there was a second key with the previous seller and that they were in the process of obtaining it for us. Two months later, I followed up and Mike walked back the entire commitment, claiming he had only promised to "locate" a key, not actually deliver one. We have text messages that tell a different story. To summarize: we are still without a second key, and we are still waiting for Big Star Buick GMC to honor their own written commitment so our vehicle can be properly serviced. Both remain unresolved. What appeared to be a good deal turned out to be a series of half-truths, deferred problems, and broken promises. If you are looking for a straightforward, honest car buying experience, look elsewhere.

Community Honda

2.4

(53 reviews)

We bought a hybrid CR-V from Liz and it was a very fast and easy experience. We saw they had some…read morelast year models left at a good price. I was a little hesitant because other reviews warned of them changing the price. I asked for an itemized quoted before going in and without question that was the price we walked out with. Great deal on the car, worth the drive out of the city. They had a lot more inventory than other dealerships we looked at and were able to get the touring trim that we wanted.

I found the service as well as their customer relation skills to be subpar at best and terrible at…read moretheir worst. One of the guys working there was too busy being loud and obnoxious to help us and when we finally were greeted, it was lukewarm and sounded irritated. No thanks. I'll spend elsewhere.

Baytown Ford

1.9

(94 reviews)

I'm really displeased with the service. We have been bringing our Fords in for years for oil…read morechanges. We always do their special "Works" package. We checked the website as we always do that it was active and it was. When we went in, Aaron S. helped us. We told him what we wanted, he said sure and tried to upsell us on some other things (this doesn't bother me, I get this is job) and we left. When we came to pick the truck up, THAT is when he notified us that the oil prices has changed and they no longer offered a Works package even though it was listed on their website. Our $49 oil changed went to $106. We also paid more the extra quart of oil. Which I get and is totally fine. A basic oil change and the multi point inspection was literally him pointing a video at my truck and said "It looks good" What a joke. I have told everyone about them for oil changes for years because how could you pass up a $49.99 oil change? I get prices have likely went up. I would've paid more. Maybe not $106 worth. But it was the shady practice that Aaron did. He didn't apologize and say "Oh, hey, sorry, I didn't know." He figured we knew. He then said "Yeah I guess we should update the website but we won't honor it." Only giving two stars because the oil change was fast and so far our vehicle is still running.

5 star service! Go see Abraham! The best service department experience I've ever had, nothing even…read moreclose over the decades! Abraham is very professional and respectful, a very easy and painless process dealing with him

Elliott Motor

1.0

(1 review)

I would of given this place a 5 if it wasn't for them putting a lien on my car!!!!! The agreement…read morewas that I pay off the car in two months and the title would be in the mail. Well about 7 years later here I am trying to transfer the title to my boyfriend, but I still don't have a title. When I first got the car I kept telling them I never got it and they kept telling me to look in the mail. This car has been paid off for 7 years and I never had the title, but I never filed for a lost title because I never needed it until now. I called the Houston Regional title office to see how to file for a lost title. They told me it would only be 5 dollars to get a new one, if it wasn't for a lien Elliott Motor's still has on it from 7 YEARS AGO!!!! What the what?!?!?!? The Houston Regional office said that the title wasn't sent to me it was sent to them, and also that Elliott Motors would have to release the Lien with documentation. When I called up there they acted incompetent. I sent a nasty message over the internet to them threatening bad reviews if my title wasn't released immediately. So that is what I am doing now, until they give me my title this review and others will be here!!!!

From the owner: Elliott Motor Co Provides Auto - Sales, Truck Sales, Automotive Service, Auto - Rental, Internet…read moreVehicle Sales, Chevrolet Dealers, GMC Dealers, Used Car Dealers Services to the Baytown TX Area.

CE Auto Sales

2.3

(3 reviews)

Beware!! I purchased a truck from this location in January of 2023, and to this day it has been…read morenothing but headaches. Within a few days after purchasing the truck a check engine light came on and needed the turbo actuator replaced, then to find out the wiring within both the engine and body wiring harness are completely corroded and needs to be replaced. After deep diving it seems the truck was a victim of major water damage and was never disclosed. The amount of money that has been spent so far on parts only and for it not to be completely reliable, I could have purchased the truck twice over. Save yourself tons of money and avoid this place.

Didn't even buy a car from here. I was READY to buy CASH IN HAND. I had spoken with the owner about…read morea corvette I would like to come purchase. Upon arrival, I was informed that the car was not for sale and could not be sold due to having too many issues. None of this was discussed up front. I immediately left upon them trying to say I was inquiring about another vehicle, when I have pictures and conversations proving our discussion! Shady at best, would NOT recommend.

Bayshore Chrysler Jeep Dodge Ram

2.2

(95 reviews)

Hubby bought a brand new Ram 3500 Cummins Diesel here a week ago…read more Dustin Perez was the salesman. He was so kind, honest and professional. My husband drove a hard bargain but they met his offer and gave him what he wanted for his 2016vram trade in. They have a lot of vehicles to choose from. I took the bright white dually in for a spray in bedliner and did not know an after market company was going to pop up a tent and do it. Wheni pucked it up it was COVERED in bedliner over spray. Bayshore service dept managers, sales managers and Dustin promised to remove it all and make it right if it wouldnt come off. Im pleased to say the wonderful detail shop crew was able to remove it all and make her shine bright white again. Great group of folks. I can say when talking on the phone with them , take a name and position of whom your speaking too so yoy know who to ask for. They moved there service dept around so its kinda confusing at first as where to go.we visited 30+ dodge ram dealers and these people were the first to really be willing to make an honest deal. Ask for DUSTIN PEREZ in sales ! Hes a good guy!

Do not do business here. I've purchased 3 over the years here and will never return. The general…read moremanager does not return communication if there is an issue. This is supposed to be the face of the building, yet she hides. The service department misplaced an item from my vehicle, but to cover their tracks, thensaid it was a mistake that they checked off on the item during an inspection. Basically, because they can't figure out a discrepancy, they will say I'm a liar, and it never existed. They just stole from a customer and can't answer for it, so blame the victim. Trash.

Community Toyota - Sales

2.7

(23 reviews)

Horrendous, yesterday I went to do my 10k oil change and those people again, changed all my setting…read moreon my car, they even changed my mirror setting and they had no right to do so. The agent asked me if I will wait I told him no , I need a ride back, he completely ignored my request. When they boast they give rides back , they drop off and pick up. I had to walk half a mile to catch a bus back home. The had to run after me to get my Cars. People need to stay away from community Toyota. They are horrible.

They gave me a great deal & everyone I met there seemed like good people. Carrisa was my…read moresalesperson and she was amazing. She really tried to take care of me. The salespeople don't get paid commission so they're not as pushy. They're much better than the dealerships I went to in Houston.

Todd's Inspection Station

4.5

(8 reviews)

Best place to get your vehicle inspected in Baytown in my opinion…read more You DO have to bring in a vehicle that will pass so don't bother trying if it is not up to par. What he does not do is try to upsell you stuff like windshield wipers, etc. that will be installed for "only $19.99" unlike other businesses in Baytown.

He was very fast, efficient and nice. He is a laid back dude. Nice set up, easy to drive through.read more

i Buy all Vehicles

5.0

(1 review)

Paul is the man. Within 30 minutes of me calling he met me at my office and appraised my truck, and…read moreeven arranged to pick it up the following day because I needed it to get to work before going to get my new one. His offers are fair and his service is wicked fast and great. Highly recommend selling your car to him. He even had all of the title paperwork ready to go. The entire deal took 10 minutes.

From the owner: Top dollar and prompt payment! That's our iBUYER TECH™ guarantee. We buy junk cars and offer the…read morebest pricing for your vehicle and money in your pocket the second your vehicle is picked up!

Mobile Mechanic Road Service & Repair

4.3

(18 reviews)

I just paid almost a thousand dollars at a shop here in Conroe for my Tacoma to have work done. It…read moretook almost a week for the job. A day or two after I got it back I noticed the power steering wasn't working properly. Frustration gripped me tighter than Homer Simpson strangling his kid. I didn't want to use the same mechanic, especially after hearing one of them used my truck to get their lunch, after I was told it was in a test drive. Then I found this mobile mechanic. Anthony came out, and in less than 30 minutes he had fixed my power steering for $75. I gave him a tip, and was very relieved. He gave the engine a quick check and other than some fluid in the radiator, all looked well. Anthony was accommodating, affordable, and honest. I highly recommend him.

Anthony came and assisted with my vehicle with no issues. Communication was great and price was…read moregreat too. We contacted this service due to an electrical issue and he was able to assist us the same day. Additionally, Anthony provided clear communication and was transparant about the issue we had, along with ways to be proactive to prevent the similar issue. I look forward to utilizing this service again should I have any other issues with my vehicle. Highly recommend!

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73 reviews that are not currently recommended

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Tina C.

5 years ago

I had a great experience at Community Kia Baytown on 9/4/2021. Most times you mentally prepare yourself when going into a car dealership, you expect aggressiveness but instead we were greeted with friendly people, who were helpful and they listened. They were very accommodating. From the very first contact with Briley Windham providing remarkable follow up. I'd also like to shoutout Ed Morton for being attentive and courteous. Victor Smith for catering to my specific needs regarding price of the vehicle that I was interested in, he took me very serious and gave us the respect we deserved. He really sets the bar for sales managers. Lastly but certainly not least (I saved the best for last) :) Mr. TERRY SAM, everything he said he could do regarding financing, he did, with sugar, frosting and a cherry on top!! His knowledge was unparalleled and he went above and beyond finding the best rates for me. You guys definitely have some repeat customers in us. Thank you and have a blessed day. Your friend, Tina C. read more

Stephanie B.

6 years ago

I had a GREAT experience at this dealership!! I was very concerned at first knowing I was upside down on my current vehicle and I had low credit. I did not want to be pushed into a vehicle and was NOT at all pushed. I learned ALOT regarding the rules of finance from my dealer Ed Morton. He was able to get me into a brand new car with a payment that I could afford even with being a single woman with two children. The car that I ended up with was not the 'low' car on the lot. I am soo thankful to end up with the car that I was able to get into. Ed took the time to show me every feature of the vehicle including the engine. With all of the technologies advances, Ed sure did know what he was talking about. If you are looking for ANY type of vehicle, Ed Morton is your dealer!! read more

Kelly D.

6 years ago

I went to Community Kia in Baytown, TX on 11/11/2020 just to look at purchasing a used car. Ed Morton was the salesman who came out to meet with us. He showed us everything we asked about. He seen the price range we wanted to stay in. He says, hey I can get you in a brand new car for that price. Was a little skeptical at first but he showed us the new 2021 Kia Soul. Everything worked out in our favor. Ed Morton was wonderful with making sure I was satisfied with every step. Thanks to Ed, I'm in a brand spanking new car and loving it. Thanks to the rest if the personnel who made this possible. Above all else, thank you God for putting the right people in our path. read more

Judy M.

10 years ago

Couldn't give Zero stars. Purchased a Kia Sorento. Feel that we were screwed (should have walked out right then). After sale done the financial person tried to sell us GAP and their Extended Warranty. Had to say NO twice. After sale done and signed papers got home and noticed that financial guy slipped in an Elite Protection Warranty for $759. Have talked to several managers, finance managers and have been trying to get this to go toward my principal of the car. Still fighting these people for 1-1/2 weeks. Sales people and along with the finance manager and general manager are crooks. DON'T BUY FROM THEM. GO SOME WHERE ELSE! READ REVIEWS ON THEM! LESSON LEARNED! read more

Calvin N.

3 years ago

Our daughter came to visit us from Austin and her car broke down 30 mins into her drive back. I went and got her and her car and took it to our local Kia dealership where Julie Nelson comes in. Long story short, Car is now fixed, daughter is happy and I'm one happy camper. Thank you, thank you, thank you Julie. Your text updates and patients with us says a lot about you, Kia, the dealership you work at and your management team. We will definitely make sure our family and friends that have a Kia and need servicing come see you. We are grateful. Kudos to everyone involved especially the tech who normally gets no thank you. Thanks a million. read more

Liz H.

6 years ago

Community Kia has been almost like a friend to me, if you want to put it at that. The dealership does more than just serve you quality customer service, it serves you a home you are always welcomed to. I have purchased two brand new vehicles from Community Kia and I cannot tell you how much I have enjoyed them. Jocelyne Martinez was my sales consultant for both vehicles and again, quality customer service. If there was any questions I needed answers for, she was there and so was her team. Thanks to her help and great knowledge of vehicles, I currently own a Kia Stinger and it is by far the best vehicle I have ever purchased! read more

Mike P.

10 years ago

During a cross country trip our Kia Sorento started having overheating issues. We finally stopped at this dealership to get it checked. They found that the cooling fan controller went out. As the car was still under warranty it was covered. The issue they had was they had no extra controllers in stock and would have to have one shipped in from another dealership overnight. They went out of their way to get the problem fixed that day instead so we could get back on the road. Amy and Manny, along with his staff, are amazing. Thanks for the help. read more

Lorenzo E.

4 years ago

This dealership was so awesome!! We came here after a terrible experience with another dealership (which will not be named) and they were so straight up and honest with us. First time buyers so everything was great. Ask for Jocelyn Martinez if you come here, she will take care of you and not mess around. Hate when dealerships try to get one from under you, but this one kept it honest and professional. Jocelyn and Gerald are a great team and we couldn't be happier. Thank you Community Kia! read more

Kelsey M.

8 years ago

We bought a used Kia Sedona mini van from this particular dealer and really encountered no issues. Paperwork moved quickly, the agreed upon over the phone price was honored and now they have fixed and cleaned up the few issues we found on the van. Once they finished the fixes, they even met me half way to trade the brand new 2019 loaner car out for my van so I didn't have to make the long trip. I have been very impressed with our service experience here and am happy to be driving a Kia! read more

Javier Eduardo D.

4 years ago

lleve mi carro kia soul 2013 al taller para revision del "check engine" le metieron mano en el taller de servicio de community Kia y dejaron inservible el motor. ahora después de varias semanas de pruebas que ellos mismos dirigieron e investigaron se dijeron inocentes , ahora tengo que recogerlo con grúa ,me toco la de perder en esta agencia Kia No es justo lo que me Hicieron. " Juez y Parte " Abusivos read more

Judy L.

4 years ago

Had a great experience at Community Kia with Chris as my salesman was very knowledgeable and not pushy at all. Good service from the beginning to the end. I would go back and do recommend going to see Community. I visited 3 other Kia dealers and Community was a far better experience. Crazy as it sounds I visited Community Kia because of their TV Christmas Commerical. Good family values!! read more

Vachel W.

8 years ago

The service at Community Kia is remarkably superb! The staff is knowledgeable and attentive to the needs of their customers. I have been a faithful customer for awhile at Community KIa and personally I would not go anywhere else. Shout out to the Service Department. Kudos for your good work and caring attitudes. I give them a 5 star rating. Vachel Williams Kia Customer read more

Gina H.

9 years ago

I can't just single out anyone particular being that the whole staff at Community Kia have gone above and beyond their duties in customer satisfaction. However I did have a personal experience with Sammy and Amy. Exceptional service!..I drove quite a distance to this Kia and it is in one of the flooded areas of Houston so that ougt to tell you something. Great Job! read more

Ronda C.

8 years ago

I came in last night and left with a great deal on a 2019 Kia SUV with heated seats! A huge thanks to Brittany, Candace, Derrick, and Bolivar! They make a great team. The car buying process was smooth and easy. Everyone at Community Kia was patient, professional, and answered all my questions. I look forward to enjoying my Kia for many years to come! read more

Adam G.

12 years ago

Just bought a new 2014 Kia Optima from this dealership about a month ago and it was a very fast and smooth process. My salesman, Max Buchanan, was VERY helpful and got me in and out quickly. He got everything at the price I wanted, with almost no negotiation. If you're looking to buy a car from this dealership, I highly recommend Max! -Adam read more

Ashley H.

8 years ago

I loved going to community Kia they were very helpful I got a brand new Kia Forte with many rebates to help me not be upside down from my previous Kia. Then I made a oil change online, dropped my car off an hour before my scheduled time and still had my car by 2pm that same day. I'm very pleased with the overall service of the entire place. read more

Charline P.

15 years ago

Bottom Line: This is only place to buy a car! After going all over Houston looking for a deal, I found it right here at home in BAYTOWN! AL and Willie were fantastic I know I got a great deal on a great car that is attractive fun and affordable... I love this car and Community Kia! If you are looking give these guys a try and you will too! read more

Macie H.

6 years ago

I absolutely had an amazing experience here. Great service. Great people. Very helpful! I came all the way from Beaumont, TX and found greater deals here. Jose and Terry helped me out with everything. They helped me find my dream car. It had everything I wanted for a great price! Thank you so much. Go check them out and request for Jose. read more

Nic C.

6 years ago

Jose Arevalo was our salesperson and was great. Knowledgeable about the vehicles we asked about and did his best to get us a good price. Was also very helpful on our return visit. My only complaint would be the wait time, we were in the dealership for over 6 hours getting everything sorted out. Best prices in the Southeast Texas area. read more

Ladee G.

5 years ago

I give these guys 5 stars because they're absolutely amazing. Mr. Robert Statan made my purchase effortless, literally. From the front desk to the finance team, this is a A 1 Team indeed. Hats off to Mr. Robert again, I will most definitely send my family and friends their way. Keep up the great work. You guys are truly, God sent!! read more

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Community Kia - car_dealers - Updated July 2026

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