We bought a hybrid CR-V from Liz and it was a very fast and easy experience. We saw they had some…read morelast year models left at a good price. I was a little hesitant because other reviews warned of them changing the price. I asked for an itemized quoted before going in and without question that was the price we walked out with. Great deal on the car, worth the drive out of the city. They had a lot more inventory than other dealerships we looked at and were able to get the touring trim that we wanted.

On July 7th we bought a vehicle from Community Honda in Baytown, Tx. We paid cash and had images…read moregetting our information entered through their sales and finance department regarding the registration and title. I felt there were going to be problems and told our salesman, Mario the same. Sure enough, as the days and weeks dragged on no registration came and no title was in the mail. I called the dealership multiple times asking for information about the paperwork for the registration and title. I was always told everything was fine and how this sometimes takes weeks or months. I was told they would check on my paperwork and call me back but that never happened. Note, just data after the sale, they called multiple times wanting their survey completed, so I know they had our correct number. After a month, on August 7th, I called Tx DOT and doubt that no paperwork had been submitted yet inspite of being a month after the cash sale. Again I called and I spoke to one of the two sales managers, and was assured everything was submitted properly. I told him the State of Texas was saying otherwise. He said he would check and call me back. I received no call back, but I did get a text saying that the dealership had resubmitted the paperwork. I responded with a query, asking if there was an error on the original filing or if it wasn't filed at all. I got no response. Finally, on Friday evening, August 21st, my wife got a text saying the registration was in. We went on the earliest weekday, Monday the 24th and got the registration. While there, I spoke to the other sales manager and the salesman and expressed my disappointment at how we were treated. I explained that the misfiling of the paperwork was one thing, but I could have accepted that if they had just been honest about it and kept me in the loop so I wouldn't have to worry. However, they still refused to tell me what had happened and just said that my temporary tag was good for 60 days, in spite of my repeated statements explaining that wasn't the point. Again, I advised them that the point was my concerns being dismissed multiple times and, ultimately, the concerns were valid since they had indeed failed to properly file the necessary registration and title paperwork in a timely manner. I even expressed concern that, if their service department was equally unresponsive about such matters, I would have difficulty trusting them to work on the vehicle. They simply shrugged and ignored those concerns as well, even as I pointed out the inconvenience of having to go to a different, further dealership for service. They did wash the vehicle and fill the tank, and acted as if this was recompense for this issue, except this was promised at the point of sale back in July. (I still almost refused.) Their lack of concern for a serious issue in their office was bad enough. However, their repeated dismissal of the issue even when I called and told them something was wrong, shows a decided lack of customer service once the 'check clears'. I wish I had waited for the deal to be complete before competing their survey. More than that, I wish they were more concerned for actual customer service after the sale than getting said survey as quickly as possible after the deal is signed.

I came in with a broken alternator and Mr. Joe not only went to pick up the alternator I needed at…read moreanother location but also lent me his own tools and helped install it. 100% my best experience at o reillys and I have been a consistent customer for over 10 years.Thank you Mr. Joe and I 100% recommend coming to this location

They have little to no customer service in this store, the workers here are very rude, dull and not…read morehelpful at all. And the worst part is they have no knowledge of what they are selling but yet they claim to have used almost every product and immediately argue that its the best. I tried to buy a castle nut for the axle of my car, but they couldn't find it so they tried to sell me the entire axle. I explained to them that I had just lost the nut while I was doing transmission work on my car so thats all I needed. So she tried to get smart and said well since your car needed transmission work your going to need the axles anyways. But all I had done was replace a worn transmission mount, there was nothing wrong with the drivetrain. Frustrated she left to talk to her manager and they both came back and straight up tolled me they don't have the part separate only if I buy the axle. I went to Tractor Supply down the road and found it for $1.98. Please take your business elsewhere, at least someplace where its appreciated and the employees have knowledge of what they are selling.

I would give it negative stars if I could. Customer service in this store is non-existent. I went…read morein to purchase jumper cables and/or a self-starter device for my car battery. I asked an associate to assist me. He reluctantly showed me to the area. I asked him to give me information on the devices. He told me to read the box. I asked him about his expert opinion to give me some guidance between the 2 devices. He again told me to read the boxes and walked off. In order to purchase the product, you have to have an associate to assist you because the boxes are stored in the back. The boxes on the shelf are empty. I left the store. I will not give this business $200 of my hard earned money after being dismissed.

Great customer service here. I'm new to having to have a front license plate so I went here right…read moreafter getting my plates to get a front license plate mount. The gentleman in the store asked me if I needed help and was able to get me in and out of the door in less then 5 minutes and that included striking up a small conversation about where I'm from. Dont be fooled by the older reviews, this autozone obviously listened and out in happier employees.

Excellent service and friendly employees. Gave my girlfriend a reasonable price for her car, wrote…read morea check all in same day.

From my first inquiries regarding a used vehicle in their inventory, Jennifer and Dario kindly and…read morequickly provided all the information and documents I asked for, including the CarFax, their mechanics' shop invoice write-up, and a description of their $1995.00 Bravo Protection Package. As is likely standard in the automotive sales industry, the online price was astoundingly low, but they add the $1995+tax for the protection package, additional window tinting, plus 'all the work they had to put into it to get it ready.' They were very willing to quickly give me a write up on the OTD (out the door) price, and although they were not willing to negotiate at all, I got it for 15 to 20% under many prices I had seen on CarMax. The in-person process, including a trip with Dario to an independent mechanic for a pre-purchase inspection, was very peaceful and they did not try to bait-and-switch me or pressure me into any additional products or cost. Unfortunately, and possibly because the AT&T cellular network was down in Baytown all day, it ended up being about four and a half hours plus the trip for the inspection. Never was I offered any water or snacks, but fortunately had brought my own, and they had some in the waiting room I scrounged. Six hours, all in all, but by no means nerve-racking at all. I was presuming that I would have at least one instance of disappointment through the process, so I was prepared for that, but only three minor disappointments came about: the salesman did not realize that the independent inspection he had given permission for would be offsite, and I thought for a moment it was not going to be allowed, but he took his own personal time away from the dealership to escort me so that I can get it done. A personal pet peeve I wanted to avoid was getting the dealership emblem glued to my paint job, but it ended up happening nevertheless, despite my request--SOP I suppose, and my salesman could not watch over it when it was in the mechanics' shop getting a lightbulb replaced and final cleanup- - and it was applied very straight and centered. The vehicle was immaculately clean and in super great shape, but when I opened the hood, the engine bay was not grimy at all, but definitely dirty and dusty, and despite being told that it would get washed, it did not by the time I needed to leave. Although I do not know how it would go if I were to put any claims against the three month warranty or the protection package, I would recommend Bravo Nissan, Dario, and the other staff for anyone looking to make a well-researched vehicle purchase, thank you very much.

I'm very disappointed with my experience. I explained to sales person over the phone what I wanted…read more Found a vehicle and was told it was in stock. Told sales lady I was driving an hour to look at it and when I got there I was told it was sold the day before! Wasted my gas, and my time on a Saturday!

Great place to shop . Staff are very friendly . Will help you at all cost. Support this part store…read more Customer agents are very friendly and helpful

Such a wonderful and fast pace to buy auto parts the environment is great and so are the amazing…read moreemployees

On today's **7/13/2026** visit to Ron Craft Chevrolet  4114 I-10 Baytown, TX 7752, I brought my…read morevehicle in for a routine oil change. My service advisor was **Hope Berry**, and I have consistently trusted Ron Craft Chevrolet with my vehicle's oil changes over the years. I have never had an issue during any of my previous visits, and everything always seemed fine--until something actually went wrong. Unfortunately, this experience showed me how the dealership handles a customer when a serious problem arises. One of the first things that stood out to me was that my oil change took significantly longer than it normally does. While I initially did not think much of the delay, it became concerning after everything that followed. During the service, I was unexpectedly called back into the service area and informed that my power steering fluid was pouring out due to a hole in the high-pressure power steering line. At no point did anyone acknowledge that the damage may have occurred while my vehicle was in their possession. Instead, the shop supervisor, **Val**, stated, "Sir, your car was like that." I immediately explained that this was not possible because a power steering line with a hole large enough to cause fluid to gush out would have made it extremely difficult, if not impossible, for me to drive the vehicle to the dealership in that condition. If the line had already been damaged to the extent they claimed, I would have experienced obvious steering issues before ever arriving at the dealership. Another important detail that concerns me is something my service advisor, **Hope Berry**, told me. She mentioned that when she was pulling my vehicle out, **something "pinched," and they observed fluid underneath the vehicle**. Despite this statement, that information seemed to be completely disregarded once the discussion turned to how the damage occurred. Instead of considering what happened while the vehicle was being moved or serviced, everyone appeared to focus solely on the explanation that the vehicle had arrived that way. I believe this observation should have been investigated further rather than dismissed. From what I observed, Val was only brought over after the technician called him, and he simply accepted the technician's explanation without conducting any meaningful investigation or considering my concerns. My explanation that the vehicle was operating normally when I arrived did not appear to matter, and there was no effort to determine how the damage occurred while my vehicle was in their care. I was then told that the dealership would prepare a repair estimate. After waiting approximately **45 minutes**, I still had not received one. When I asked for an update, I was told they were "checking on the part." This explanation made little sense considering I was already at the dealership, where the parts department is only a short distance away--not at an independent repair shop waiting on outside suppliers. Despite being told I would receive a repair quote, I never received one. I never received a phone call, a written estimate, or any follow-up regarding the repair or the availability of the part. Instead, the dealership charged me for the oil change, handed me my keys, and released my vehicle with a significant power steering fluid leak. What is most disappointing is that I have been a loyal customer who has repeatedly trusted Ron Craft Chevrolet to service my vehicle. Everything is fine when a routine service goes as planned, but when something goes wrong, I expected honesty, accountability, and a genuine effort to make the situation right. Instead, I felt that my concerns were dismissed, my explanation was ignored, no real investigation was conducted, and I was simply sent away with a damaged vehicle. I brought my vehicle in for nothing more than a routine oil change, and I left with a major power steering leak, no repair estimate despite being promised one, no follow-up communication, and no acknowledgment that the damage may have occurred while my vehicle was in the dealership's possession. Considering the unusually long service time and the statement that something "pinched" while my vehicle was being moved and that fluid was observed afterward, I believe these facts warranted a thorough investigation rather than an immediate conclusion that the vehicle arrived in that condition. That is not the level of customer service, professionalism, or accountability I expected from a Chevrolet dealership that I have trusted with my vehicle for years.

Parked right in front of doors got off started to look around and for 30 mins not a single person…read moregreeted me than I stood by the door for another 15 mins and watched 3 different workers just walk past me didn't even ask if I needed help

I can't say enough good things about my experience working with Jennifer. From the moment we met,…read moreshe made me feel comfortable and heard. Buying a car can be overwhelming, but Jennifer made the process feel easy and even enjoyable. She took the time to really understand what I needed -- not just trying to make a sale, but making sure I was happy and confident with my decision. I never felt rushed or pressured, and she was patient with all my questions (and there were a lot!). You can tell she genuinely cares about her customers. Thanks to Jennifer, I found the perfect car for me -- and I'm still smiling every time I drive it. If you're looking for someone who is honest, kind, and truly invested in helping you, go see Jennifer. She's a rare gem in the car business, and I'm so grateful I got to work with her.

HORRIBLE! I do not suggest leaving your car here for repairs. My daughter's car has been in the…read moreshop for over 13 weeks and still not ready. I have to say, the first 3 weeks there was an insurance issue about coverage. Not their fault at all! But insurance confirmed with them over 10 weeks ago and still not ready. The main issues are 1) zero communication on the progress of the vehicle. 2) when communication does happen, it is all false. We have to call to demand an update, and get told "ready by the end of the week". That has been going on for 4 weeks. They finally put my daughter in a rental, but neglected to make a reservation so she waited at the dealership for over 2 hours because no one could get in touch with Josslyn to confirm (despite telling my daughter she made the reservation). They have dropped the ball in every way imaginable and instead of taking accountability, Josslyn and Vince have shifted the blame in every direction except where it belongs - on them. Josslyn at one point told me they were short staffed and had a management change, but when I told Vince this was one of her excuses, he was silent. Even if true, the customer should not pay the price for the shop's problems. I called and spoke with David Smith, the GM, and he assured me he'd get me answers. Unfortunately, he just passed me off to Vince who spent an hour making excuses. So disappointed. Obviously the lack of accountability comes from the top. The car is supposed to be ready the end of this week, 9/11. I have zero expectation that will happen since we have been told those exact words so many times already.

The manager at this location is very rude, shorter gentleman with glasses on. I came in looking for…read morea part and when I approached him for some help he rudely interrupted my question and said "give me a minute I just came back from putting on a battery and it was hot outside!" I understand it was hot but thats not how you talk to a customer. It seems like he's always in a bad mood from the way he talks to his employees as well.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I usually purchase small items from here like windshield wiper fluid, wiper blades, and remote…read morebatteries. However, I especially enjoy that no matter what I buy, the associates are ALWAYS willing to install/input the purchased item for me. Man, chick, or child, they are always ready to help. I also like that this location doesn't seem to have a never-ending but slow line like most other automotive shops. I hate to give such a glowing review as something tells me that my next visit may be crowded by all that will read this...

Helpful staff Needed…read morea tool to remove my headlamp, asked the guy, he got me the tool, paid and left. Would stop back in here.