I have lived in my property for 1.5 years now and Dan Pizano has been nothing but amazing. He is extremely communicative, accountable, ethical, honest, and very knowledgeable/helpful. I have had some major issues with my property infrastructure and he has been on it from the beginning and as the work continues, he continues to be very punctual and quick to relay approvals from our board and back to me. He is also helping me PM these major projects related to abatement, plumbing, construction, pest control, ccr rules/regulations, while being an advocate for both myself and the HOA. Couldn't recommend his services enough and our HOA Board members are also amazing to work with. Feel quite lucky to have both an HOA committee and HOA manager that are honest, accountable and caring. read more

Emails to lsinesio@communitymanagement.com are consistently ignored despite her being designated as our representative. The level of unresponsiveness isn't just disappointing it's unacceptable and reflects a serious lack of professionalism and accountability shame on CMS for this hire. read more

I own a condo on a 2nd floor in the community managed by Park Almaden HOA that is a part of this organization. We have terrible rat infestation and one can see rats running around during the daytime even! They climb on the top second floors as well and destroy plants, furniture and anything else that you might put on your balcony. I am even scared of opening balcony these days for the fear that rats can come inside my condo. Look at all these rat feces in the photos. I have videos of rats as well. I contacted my HOA multiple times and got a response that they have enough traps on the property and they won't do anything about my problem. I have seen no traps anywhere and if they have enough traps then why we have this issue?! I can only imagine what people on the first floor are faced with every day. My HOA is close to 600$ and I was suggested to manage trapping of rats by myself as if this is not their job at all and part of the service I am paying for. Not to mention that having feces everywhere and cleaning them from my balcony represents a health hazard to me! Don't buy or rent in the communities managed by this organization! read more

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Doesn't seem necessary to pile on the already horrendous reviews of CMS, but hey, it's cathartic. This company is quite literally, a complete scam. They're paid to organize maintenance for my HOA. They do nothing. Emails and calls go unanswered, board members get no replies, nothing that we've asked to be fixed in the last 4 years, has been fixed. I honestly don't know what they do all day. It's a great idea for a fake business, if you can get away with it. I really hope karma gets the CMS folks who have been quite literally stealing money from homeowners for the last few decades. Money that Bay Area families really need is being used to pay CMS staff to do nothing. read more

As a board member working with CMS is a complete and total nightmare. if you want any type of financial documents they will send you 65 pages of a PDF file with no capability to do any analysis and they refuse to send you an Excel file. they claim their monthly supposed to be one amount, but our monthly bill from them was almost doubled. They have terrible than management. We have vendors who have been deceptive and yet they continue to use them and working with was a nightmare and working with a nightmare because she constantly ignores board members request. Do yourself a favor and steer far away from this company. It's obvious that they have a bad reputation with their 1.3 stars read more

Absolutely atrocious business practices and deeply unhelpful staff. Poor communication and a total lack of care all around.

Just had the privilege of working with Frankie. She was very helpful and walked us through adjusting the HOA automatic payment process. Frankie was very patient and knowledgeable and friendly and made the process very easy! read more

I recently needed a key fob and parking sticker for the complex they are managing, and they were on top if it from minute one. The woman who helped me (I can't quite remember her name---Drae, maybe) was so professional and friendly and easy to communicate with. I am a fan, and I will not hesitate to deal with them in the future if I have need. Scott L. read more

What a joke. Car got broken into at Park Almaden properties. I called HOA and they have no clue who the security people are for this complex. There has been a ton of crime in this area. Break ins EVERYDAY. And we pay over $500 for HOA every month to have security included. There is absolutely no security to be seen here. Scammers. read more

wish I could give these pieces of trash 0. all they do is raise rates and steal money. they do absolutely nothing to upkeep properties or fix BASIC things like hot water at properties. when they do hire people, they are bottom of the barrel, trash companies that have the same yelp pages as these idiots. Karma sucks. read more

Extremely rude and non-responsive. I am trying to refinance my mortgage currently and they have not replied to any of the inquiries from my lender. I called them directly to follow-up as this is a time sensitive matter, and I was given a lot of attitude on the phone by their receptionist, Tara Jawor. When she told me this is a "common" question, I asked why it is that my lender had not received any information from them then, and she replied, "That's a good question." So much attitude from a supposed "service" provider. Really not necessary. No wonder they have such terrible ratings. AVOID AT ALL COSTS. Unfortunately, I have no choice but to interact with these yahoos as they were chosen by my HOA. read more

CMS is great if you want to manage your own complex. The height of incompetence! Violation letters sent to the wrong address so now not enforceable. When we complained about the service or lack thereof ~ they immediately gave us 30 day notice to find another management company. When our new manager went to pick up the files ~ they laughed and said "good luck." Very unprofessional. Since changing management companies ~ I no longer receive daily emails asking for advice and how to do their job! This company is great if you like to do all the work yourself or are into micro management. read more

CMS is horrible. I have been trying for 9 months to get an attractive nuisance removed from my parking area. Jason Smith, the property manager with CMS has promised to take care of it and then does nothing. I have asked for contact info for the hoa board so I can deal with them directly and Jason refuses the info. The hoa no longer publishes a newsletter or announces meetings so I have no other recourse. I have requested an Internal Dispute Resolution, to which I'm entitled as a paid up hoa member and Jason has not arranged it. He has threatened to increase our dues if he does schedule an IDR because they would have to retain a lawyer. What the heck is that?!? All they have to do is remove an abandoned basketball hoop. In the time I've lived here I've paid over $80,000 in dues. Jason and CMS have no integrity whatsoever. read more

By far, Community Management Services is the worst property management company I have ever worked with. I own multiple properties and this company has never taken accountability for their inaction on the most basic tasks. I've tried to get in touch with "Property Manager" Eric Wills for over two months and I continuously get an out of office email due to a broken foot. I'm assuming Eric's fingers are non-operational due to his foot because he can't return phone calls or emails. I'm about to lose tenants due to Community Management Services refusal to address any needs of their clients. I would stay as far as you can from this company. You would be better off burning your money. read more

The company is a nightmare. A HOA organization that allows visits once a month can not enforce the residential code in your bylaws if they are not enforced. Have you read your codes because you are in violation of the bylaws.Your SV specialist should visit 4 times a month to maintain a viable community.So not only are you understaffed but your CM position turnover rate is 1-2 years.To much turnover and instability.Yet HOA raises the Association fee each year and each year the budget is always in the red.Enform the board that I have seen the community deteriorate over the past 5 years.You write about visits once a month.There was a time when State and County administrators would come out and resolve the problems but now! Let me end by saying the HOA changes portals every few years.The complaints that I made can not be found and disappeared from the previous portals so the information I provided is not in your portals. If I have a complaint please follow your residential use code. Tyrone Price read more

Have ignored repeated requests by phone and mail to do work they are contactually obligated to do. No replies for over a year.

Another review about this incompetent management company. I was recently informed in our newsletter that a board member is receiving money from us homeowners he owns or is related to the owner of the security company who we pay close to 100k a year. How the hell can a board member be profiting from homeowners? Probably by stealing from us. I've attached a BS statement from Bill H. Us homeowners have a security firm bid with a much lower cost to us homeowners. It will bring down our monthly dues. Instead of raising them!! And the new bid comes with a lot more security protection. Then the current incompetent security firm we currently use. WE WANT A NEW SECURITY FIRM!!! That is all we are asking for! We have been cheated way too long. And probably robbed by BODs and Manager. They aren't transparent with homeowners during meetings. They like to intimidate you and shut you up quickly. MAKE SURE YOU ATTEND YOUR HOA MEETINGS AND ARE INVOLVED BECAUSE THEY WILL TAKE ADVANTAGE OF YOU AND YOUR Monthly fees MONIES. This Bill guy should be FIRED!! for turning a blind eye and not informing us homeowners of the security firm being operated by a BOD for so many years. Seems like the security firm BOD would never say Nay to giving himself a raise. Since he gets to vote against his own company contract. Keep in mind in our bylaws it states No Board member should be compensated for serving on the board. I guess bylaws are meant to be broken by entitled pricks. read more

Community Management Services - Beware! This Company seems to turn a blind eye when they shouldn't - Property Management Near Me - Campbell, California

Worst customer service I have ever experienced. Spoke to two different ladies who seem to hate their jobs. They blamed me for calling 5min before they close to get a job done! Obviously, if you pick up the phone you should get your job done, that's why you are getting paid. Useless service and people. Wish I could use a different community service company.... Go with a different company if you want to keep your members happy!! I would give 0 stars if I could. read more

Unresponsive and unhelpful. I have had emails ignored for months, maybe even a year or so. Person emailing back has an attitude towards questions and concerns. It is also shown in front of our apartment complex that security is present when they aren't. There have been car break ins, homeless wandering around, and even sightings of random people jumping the fence to get to the pool area. When asked about the security I was emailed back with quote "The security company does drive around but they are not at the HOA 24/7, random patrols are done as well. Please note that a vehicle break-in is not addressed by the security company nor the responsibility of the Board." Within the last 4 years of living here, I have seen security patrol 2-3 times total. read more

HoA representatives that I've spoke with are often unresponsive and unhelpful. As a recent condo purchaser I've had to jump through numerous hoops to acquire basic information (mailbox/parking spot #/HoA approvals). Getting answers to simple questions has led to multiple calls and follow ups with upper management. Those in charge of this company need to get their employees in line and up to date, the "quality" of customer service severely lacking. read more

Horrible management company. Customer service is horrible. They do as little as possible. Go with anyone else. Brian, Andrea, and Emily should not be in this business. read more

This company is terrible - rude, uncaring, and unreachable. I would give negative stars if possible. It's hard to imagine that we pay hundreds of dollars HOA each month to exchange for such low-quality services, just ridiculous! It seems that everyone felt this way, but they simply don't care how bad the feedback is. Shame on them. Wish my community could replace this company with someone worthy. read more

CMS has earned their 1.5 star rating from a good sample of (90) reviewers. They are wholly and at times impressively incompetent. Just when you think there is no way something can get screwed up because it's very simple, their general response appears to be the equivalent of: "Hold my beer..." The service could be so much better, but they get paid either way, why strain themselves with doing the right thing. Just show up to work, collect the payments homeowners are required to make, and definitely don't over exert themselves by doing anything more. If your BOD is in the market for a new management company, spare your community the headaches (be kind), skip CMS and keep searching. You're welcome. read more

This CMS is there to exploit home owners. I am an home owner and have experienced so much frustration, exploitation from this HOA - right from do not holding weekly meetings which is the right of home owner, not responding to any issues, unnecessary heavy charges on name of attorney fees, Not responding to emails. There is a long list I can keep going which shows how unsupportive and immoral they treat homeowners!!! read more

This management company represents everything that people hate about HOAs. They have continually threatened to tow my vehicle, even though I am a tenant who abides by the Association's parking policy. Repeated attempts to obtain more information about why they believe I am violating their policies have either been completely ignored or have been met with non-responsive answers. My experience working with the Association Manager was the absolute worst example of this. He was rude, inept, and unhelpful...basically completely useless at his job. It's honestly very disconcerting to me that someone like him could actually be given a job, and a job managing things, at that! The world would be a better place without this company. read more

Agree with the reviews here. Rude and unreasonable people. They make something such as 'requesting a form' feel like application for IV school. It is more appropriate to remove 'services' from their name. read more

CMS is great at sending a monthly bill. When there are issues...such as sprinklers watering my vehicles...putting in a service order is a multi-step process. Speak with an operator, let them know you're the "homeowner" and hope they respond. ...alternatively, you can "e-mail" your Community Manager and hope that they put in your service order. When the community tree fell onto our property, the Community Manager suggested that we contact our homeowners insurance?!? ...after much hassle and causing a scene at the Board Meeting, they presented a quote from their preferred contractor that has an expired contractors license?!? along with a settlement agreement?! read more

Unfortunately, after many years of service, I must now downgrade CMS from 5 stars to 1. After senior manager Dustin left CMS to go with another company, we were assigned a junior manager who does not yet have her first CCAM certification. She is a very nice person and sincerely tries, but is clearly out of her depth, inexperienced and the advice she gives is frequently defective. She relies heavily upon her supervisor and answers she returns with have the air of dismissiveness other Yelp reviewers have reported but that, until now, I had not yet experienced. Whereas our previous manager would come onto site as needed to meet with contractors, I've never seen our current manager do this. Her responsiveness does not compare with that of our previous manager. Her judgment is undeveloped and unreliable. Financials have been delayed and could not be reviewed at meetings. Projects are unsupervised and with poor followup. She could be a good assistant manager for someone while she learns the ropes but, regrettably, she cannot be relied upon for advice regarding best practices or Board and director conduct. Bad advice has caused misunderstandings and internal discord. Her actions have cost us money in followup legal consultations to resolve. When I cited Corporations Code to illustrate why advice she had given was incorrect, she stated "homeowners associations are not corporations" and that it was CMS policies that applied to homeowners associations. A misunderstanding this fundamental -- not knowing California homeowners associations are Non-Profit Mutual Benefit Corporations -- is disqualifying. So now that we have lost our senior manager, we are paying more but getting less. Unfortunately, we also now have a new president who does not recognize whether advice from our manager is sound so sometimes it appears advice she gives appears motivated to please the president, even if blatantly in conflict with Civil- or Corporations Code. We cannot afford a situation where the responsiveness of the manager depends upon or is determined by the business or legal sophistication of the president. We've been used to better from CMS and given we've been their client for almost four decades one would think they would value our relationship enough to assign us a senior manager with experience commensurate with our size and longevity as clients. Should they, I will readjust this rating appropriately. read more

Our HOA is connected with them and they are unresponsive. My garage door was damaged. I knew we had prototypes to deal with. Despite repeated phone calls and emails, it took them more than 24 hours to get back to me. Unacceptable when you are unable to get in and out. read more

No matter what issue one calls CMS about, turns out it's always the "homeowner's responsibility". I've owned my unit since the early '80's and so far the only proactive thing they've done is raise their rates. Unbelievable! read more

These guys are the worst. Enforce super difficult to follow rules at the hoa, then blame you and call you names to your face when you call them on the phone. Look man, I have a kid and family and job and other stuff going on. I'm sorry I'm not really involved at the hoa meetings and spending hours and hours of my time making up parking rules and regulations. Can you at least show basic customer service and be helpful when I ask you questions how to follow the rules? Not use what little authority you have in life to go on a power trip? read more

We own an upstairs condo unit and received a charge of $1,006.48 for investigating a water leak that the down stairs unit was experiencing. Community Management Services Inc. called their contract plumbing company to go into our upstairs unit and investigate . The plumber checked the sink, tub and toilet and found no problem. The plumber stated in his report that the down stairs leak had stopped before he arrived and there was no evidence that the water damages incurred to the unit below were a result of the toilet seal, sink or tub mal functioning from the upstairs unit. Community Management Services told the plumber NOT go into other units for further investigation. Hmm wonder why. When we received the bill, we spoke with Marianne, Sr. Association Manager of Community Management Services Inc. at the monthly board meeting regarding this charge. The plumber's report indicated there was no evidence that the leak originated from our upstairs unit. And since the plumber was told NOT to check other units, the unjustified blame was placed on use. As we reviewed the plumber's report at the board meeting with Marianne, she abruptly ended our conversation indicating she would speak with the plumber and arrive at her decision as to who is responsible for paying the $1,006.48 bill, the association or us. We could see where this was going. Two weeks later we received the bill. If it were our fault we would be more than happy to pay. But being charged for something we did not cause, is upsetting, to say the least. read more

This is for the Fairwood community in San Jose....Attempting to get a replacement parking permit....they require a police report in order to obtain a replacement tag. Seriously, a police report?! Been over 1 week and still no solution in sight. Don't bother calling them and leaving voicemail message either as they only reply by email. Left multiple voice messages to Enrique and escalated to his manager Luis, no calls back from either of them. I am starting to wonder if actual people are managing the community...maybe just a robot that processes and sends the monthly HOA invoices. Problems don't resolve itself people, you are our property managers for a reason...just saying. read more

This management company is horrible. They make you work for months, trying to get them to look at a problem -- denying all the while that it is their responsibility, yet each time, I have finally gotten them to do the repairs they should. I was told at the last HOA meeting that since our CC&R's are so old, they don't need to honor them. This is because there is a definitely conflict in the CC&R's and what they are doing on our current project. They don't explain - they listen to the homeowner's side then make their decision to decline the request with no explanation or reasoning -- mainly, because there is no way to support their decisions. Their voice mail says they return calls within 24 hours -- not true - they NEVER return calls -- and this has nothing to do with COVID because it's been happening for a couple years now. My current problem I've been working on for almost exactly a year yet will get an occasional answer to an email but no answers to calls - and this is from both Mike Brasil and Tim Johnson (owner). Avoid this company at all costs! read more

Completely incompetent organization. There is no response to phone calls and email 99.9% of the time. Don't even consider using them for your organization. read more

This is the worst company.Totally unprofessional with management not interested in even doing the basic work. No one is interested in doing work.Escalation to executive made no difference.The best people left.The comments by everyone on this terrible company valid. read more

CMS, an awesome organization!. The ladies at the front desk are so very helpful and always go over an above with their customer service. The Property Managers I deal with always respond in a timely manner, always provide the necessary information I request. Highly recommend Community Management Services!! read more

While there are many helpful people here there is certainly one manager who goes out of their way to make life as complicated as possible. I wish I could give that person a negative star. So happy we no longer have to deal. read more

I agree with the comments made by "Pat R." (on 7/12/2017). Many of the comments are about CMS, but many have more to do with the writer's HOA. I have been a homeowner and a member of a BOD which has always used Community Management Services. I have had a direct working relationship with CMS for over 10 years. My opinion of CMS is mostly positive. My dealings with CMS have mostly been as a board member, and therefore my opinion is largely based upon the various property managers who have been assigned to our HOA over the years and the quality of service our association has received from CMS. Not every manager was stellar, but I will say that for the most part, I and the other board members have been happy with most of the CMS property managers. My own personal experience with the office staff at CMS has been good to fair. The bottom line for homeowners is (or should be) property value. They should expect the property management company and their HOA's BOD to do everything possible to increase their property value. Of the many responsibilities that both a property management company and elected board members have, protecting property value is their main responsibility. My opinion is that CMS has done a good job in helping to increase the property value in my complex. While my 4-star rating of CMS is largely based upon my experience as a board member, I am also taking into consideration the comments made directly to me by other homeowners about CMS and their experiences. The reviewers who experienced poor customer service should inform their BOD at once. Hopefully, your BOD does their due diligence. As a homeowner, you are the customer and you are paying CMS for their service. You should not tolerate anything less than professional and courteous. read more

SO Rude! No matter how nice you try to be, they always respond with abrupt rudeness and as though you're troubling them. Really unhelpful and uncaring. A lot of HOA Management companies will offer docs on a rush for a fee. If you ask Jasmin or anyone at Community Management for this, they respond in an abrupt manner. As if to say "how dare you ask!". A lot of HOA Management companies are very helpful, friendly and pleasant to work with. I have had numerous interactions with CM over the last 18 months and all of them have been unpleasant. A bunch of unhappy people there who don't like their job and take it out on the people who rely on them as an integral part of a real estate transaction. Abuse of power. Not good. read more