It is Comfort Air or BUST! Comfort air or NONE OTHER! In the desert, a decent a/c system is a blessing. Comfort Air delivers. When I first met Paul Votta, I was impressed. An amazing salesman, and building a great business. But when I then met Julian Roussos, the most incredible Technician I have ever met in 68 years, I was truly sold. Paul built a great team below him! While a new HVAC was in the cards, I put it off as long as I could ! When the time came, one text msg to Paul and a response from Julien , and I knew I was in well-coordinated hands. After speaking with Julien mid morning from the house , I had 3 replacement options by late afternoon. AND, I was able to make a decision that evening for a start the next day!! Edward Garcia delivered the goods, asked very few (if any questions)of me. He knew his mandate and delivered professionally and timely. I have yet to see a speck of dirt in the house from the job Edward completed. Nor did he hit me with any last minute decisions or unnecessary questions or additional costs. Thanks from the bottom up- Edward, Julien, and Paul for great service from a wonderful company. If you are reading this review because you are looking for a partner in HVAC or plumbing repair, look no further !! read more

Terrible!!! Called multiple times and no answer. They finally called me back to schedule a service and they never showed up. In the middle of the desert heat!!! Don't waste your time or money with them. read more

I left several messages before they even opened, and despite calling over eight times, the receptionist never answered or returned a single call. Very unprofessional and frustrating experience. If this is how they handle basic communication, I can't imagine trusting them with anything more serious. read more

After a few cumulative experiences with this company over the last year or so, I can safely say you should take your business elsewhere. We got in touch with them through our home warranty company (those are basically scams, it turns out, but that's not what I'm here to talk about), because our AC wasn't cooling last summer. Eventually they did change out our condenser, and it works mostly fine. But there were a couple bumps along the road: 1) They hired a subcontractor to do the install, and I couldn't really confirm whether he inspected everything afterwards. Turns out the job was not done 100% to code (just minor violations thankfully). First strike. 2) They sent someone out to fix the issues with the inspection, and it failed AGAIN. Second strike. 3) This year, we had a leak in our indoor unit. It was bad enough that the drywall enclosure for our return air vent was starting to have some water damage. Today, they sent out Anthony to check on it and fix the issue. But Anthony didn't seem interested in fixing the issue. He seemed interested in getting back home asap on a Friday afternoon. He did hack open the condensate drain line, but didn't bother trying to blow it out in case of a clog. He also had me run the AC for 30 mins, but that wasn't long enough - the issue showed up again not long after he left. And on top of that he insisted that "everything you told me was false" before he left without looking into it further. Never got a diagnosis, never got a fix, and now I'll be waiting til Monday for another company. Don't waste your time if you need help. read more

Complete Comfort Air Conditioning and Heating - Water on the floor after the initial leak - Heating & Air Conditioning/HVAC Near Me

See all

We called 3 tomes each day for 3 days to try and change app Tne t no one ever answer phone always a recording and no one ever returned a call after first conversation We finally had to call another company Comfort did show up and we had to tell service person we had to get another service company because his office did not refund any of our calls He said .. I understand l That's why we gave 2 stars read more

They were able to come out in a timely manner and service was provided. The service technician was able to diagnose the problem quickly.

Eduardo and his technician came to my home in this van (see my pics) and quietly tried to install a severely damaged AC unit on my roof (see pics). I caught them and they left me with NO air conditioning because they had already unhooked and removed my existing AC unit. It's 120 degrees outside and Eduardo says he will not come back. The nasty language and the way they treated me on the phone was SHOCKING. I called the distributor where they got the unit and they told me Eduardo bought a damaged unit at a DISCOUNT and they usually install those types of units. Don't trust this company or Eduardo; they are criminals. read more

See all

NEVER use this company. This company came out quickly but misdiagnosed the issue even though I was clear what the issue was as it had been improperly repaired 3 months earlier causing me to be without AC for 8 days this time in over 117 heat endangering my health and well being. The tech had the nerve to state "why would I listen to a homeowner and waste my time." When a different company came and saw the shoddy bandaid fix they had attempted instead of replacing the damaged part, they were appalled. Avoid this company!!! read more

Israel Rivera-FLores did an annual service call. Very pleasant answered all my questions. Suggested a few things I should look into like a surge protector. read more

Had Complete Comfort come out after I was quoted by another company that I had to have my unit replaced and would cost me $6800. Abraham Collins showed up and checked out my system. He informed me it only needed freon. He was professional, helpful, very friendly and saved me money. I highly this company and will be using them in the future. read more

I highly recommend Complete Comfort A/C! Steven has helped us twice now. He came the same day- on a Sunday!- and got our A/C back up & running in just a couple hours. This time even less! Thanks Steven! read more

I had a home warranty through Choice Warranty. My ac wasn't cooling. After 3 days a technician came put gauges on and sat n truck 20 minutes writing. Walked back took a picture . Took a picture of gauge and took fee and left. Said will be back in 2 hours. I called warranty company and was told denied due to low freon and corrosion. I called a local company who came right out. Not low on freon. Comfort technician set gage on old freon setting. Was my compositor. I appealed. I had 3 homes with this company. Will change all now. Not satisfied. read more

My A/C went out during the hottest months, late July early August 2024. Service was requested from Comfort Air thru my home warranty company. Received appointment within 7 days, and technician Abraham showed up as promised, spent 5 minutes testing and determined faulty capacitor. However he didn't test the unit due to "time delay" (no such thing), and he took off. Short time after, the unit stopped. Attempted to call back, but received no response. Called the warranty Co. and they had Comfort Air come back. Abraham returned while I was at work, told my daughter there is nothing wrong with the AC, can't test it due to "time delay" and he took off again. I had to call the warranty company, and they sent another company that fixed the problem. It's unconscionable how we were left without AC during the hottest time of the year because they were contracted to a warranty company and perhaps they weren't making whole lot of money. Please think twice before utilizing them because they care more about profit than human beings. read more

The best customer service I have ever received! They were so courteous from beginning to end. Eduardo was very nice and professional when it came to scheduling our appointment and was able to squeeze us into their busy schedule. I checked around with other companies and the wait was over a week for an appointment. Steven was also very nice and professional upon arrival. He even called ahead to let me know he was already in the area earlier than anticipated and asked if it was okay if he could arrive earlier than the scheduled appointment time. Steven was able to diagnose the problem quite quickly and had the necessary part for repair already on the truck. I'm very happy to announce that our air conditioning unit is up and running once again! Thank you complete comfort air conditioning and heating! Thank you Mr. Steven Gibson! I highly recommend your company and will be using your services in the future when needed. A+++++++ read more

Very disappointing company. Mr. Noe (Technition) was very unprofessional and didn't wanted to do anything in order to fix the thermostat. Even though the Fidelity Home Warranty would cover the repair. Or part of the repairs. I had to pay out of the packet to an other company in order to fix the problem. read more

The technicians seem capable, but the office support is almost non-existant. Impossible to get in touch with their office to determine status, scheduling, etc. read more

This company came to my house to instal a new condenser. Right before they started doing the work, I found out that the unit they were about to lift up on the crane was physically damaged. I called the office to decide on how we were going to proceed, Eduardo the owner was just rude and dismissive. He told me that he delivered the unit and I did not accept. Should I have accepted a damaged unit to please him? Eduardo told me that I would have to wait 2 weeks for a new unit however we are experiencing 120 degrees temperature everyday. He had the audacity to call me a liar on the phone saying that my previous unit that his technician disconnected wasn't working. However, I had the unit working just fine until his technician showed up and disconnected it. Think twice before you hire these guys, they aren't honest! read more

Angel was an angel! After our AC went out during the heat wave we found ourselves stuck and without help from many other places with long waitlists and rude customer service. Our warranty company recommended Comfort Care and I'm so glad they did! Our serviceman, Angel, completed a speedy repair and thoroughly explained his repairs and future recommendations. He helped keep our family cool including my Dad who recently had surgery whom which we were the most concerned for. They went above and beyond keeping that in mind. Thank you again! read more

I am not one that typically leaves reviews; however, my experience with comfort air was above and beyond my expectations. I have had three technicians from Comfort Air at my home in the last couple of weeks. All were very courteous, professional, and competent. If you happen to get Colten he is amazing and takes the time to explain, what is needed, why it is needed, and repairs accordingly. Our equipment is 20+ years old and needs some attention. Like many other companies, they are not focused on upselling; they are truly trying to help you get as much as you can out of your current system. When the time comes, they offer two of the best, Amana and Lennox, and I will not hesitate to have Comfort Air install the best systems for us and maintain for the like of the unit. read more

Our Ac went out during the hot streak in the desert. I turned it to my insurance and they were here within an hour. The diagnostic was done quickly and professionally. I had a new AC INSTALLED in 24 hours. read more

I'm going to make this short as possible and when you live in the desert air conditioner can be life and death before calling complete comfort air conditioning it has been so much back-and-forth of the sleazy crooked air conditioning pirate thief they come kick the air conditioner unit look at something without even doing a full diagnosticsAnd telling you this might be your problem the word might give him Bs estimate with no complete diagnostics! Other the air-conditioning service techs Are nothing but scalpers the add a bunch of BS cost and are not honest they know it's life or death so they play a bunch of games because they know you have no choice! Abraham Collins and his aApprentice are highly professional respectful No nonsense and most importantly honest ! Other techs come and look around your house too how much money you have so they can charge you more ask for this guy Abraham Collins read more

Complete Comfort Air Conditioning and Heating - Dude doesn't play all business - Heating & Air Conditioning/HVAC Near Me

WHAT CAN I SAY? Some of the greatest customer service around! 3 days ago my central air conditioning unit finally gave up on us. I called over 20 different AC businesses begging to be seen as soon as possible. I have elderly pets in the household so I am concerned obviously about their safety and my sanity. It wasn't until about 3 pm on my journey of almost giving up I stumbled upon complete comfort air condition! I spoke with a young man named Eduardo and let me tell you. Him and his service technician Abraham are god sends, I had let him know I called over 20 different businesses and no one could do a same day appointment. He had asked where I was located. IN ADVANCE I KNEW IT WAS A LONG SHOT BECAUSE THIS COMPANY IS BASED OPALM SPRINGS AND DHS AND I LIVE IN ORANGE COUNTY ALMOST 100 MILES AWAY. Eduardo and Abraham made arrangements and met me at my house SAME DAY. Y'all I could not believe it. They diagnosed the issue and installed the parts needed within 1-3 hours of arriving. I have never seen any employees care for their customers like they have for me that day. I want to thank Abraham and Eduardo for everything they do and my family fur babies and all highly recommend them. All parts used were new and they even explained what they were doing so I could watch. Eduardo and Abraham both told explained to me that they have pets of their own at home and they know how scary it can get when it hits these high temps. Thank you so much again fellas. I appreciate everything you guys did for me and my fur babies. read more

See all

Gave them a call when my AC gave out on me last week. I called later during the day so I wasn't expecting to be able to get someone out to help me out that same day BUT Eduardo was amazing. He got me all fixed up and ready to go in no time! He was incredibly helpful and extremely professional. 10/10 would recommend this company to anyone! read more

Our AC went out. My home warranty contacted Complete Comfort Air. The called and could send someone right over. Abraham arrived shortly and it was all completely very shortly. He was pleasant and very helpful. read more

My Air conditioner went out on May6th and I have a home warranty through Fidelity Home Warranty. This company came out diagnosed the problem and sent the report in. After numerous calls to the warranty co the equipment was ordered and they said it would be in May 14th. Complete Air said they would not make an appointment for that day and said it would take 7 to 10 days to come out and make the repairs. I live in the desert and temps right now are 101 degrees and I have an elderly person in my home! They Complete Comfort and air could care less and their receptionist was very rude and condescending. She refused to give me the owners name. DO NOT USE this company they could care less!!!!! read more

Spoke with Eduardo about a weekend appointment. he said he would check with management and get back to me and or contact the insurance company to re assign a new provider to me. He did nothing despite the multiple attempts I made leaving messages for him. He wasted a couple weeks for me. no excuse POOR service. read more

Just wanted to thank Complete comfort for coming out on short notice. My warranty company had another group come out they had no idea what to do , as they sent a kid. On very short notice , I had leak from my AC overflow and was coming in my bedroom. They sent out Edwin, he did a great job saw the problem and knew exactly what to do. Took him 15 minutes to correct it. The damage was done, but they got the problem resolved on very short notice. Thank you great job, I'd recommend them! read more

This company came out to fix our air conditioning back in July and left without turning the gas back on. Now in the cooler months to have heat in the home, I had to pay $125 through American Home Shield for another company to come out and simply turn the gas back on which is the mistake made by Complete Comfort Air Conditioning. I would not recommend this Complete Comfort Air Conditioningg company to anyone. read more

The level of service that Steven of Complete Comfort has provided has exceeded all expectations! On a very hot Sunday, with my 89 year old mother visiting, our Airconditioning unit failed. Called complete Comfort and Steven came within 2 hours and repaired the A/C unit. Then on Easter Sunday, 2019, he was called again, A/C wasn't working, and was there in less than an hour and had us up and running shortly after. Pricing is very fair. I would highly recommend! read more

Very quick and professional on phone AND in person! Candy in the office is great and Angel couldn't have been nicer and professional. Thanks for the great service! read more

Comfort Air Conditioning was sent to us by our Home Warranty. Angel, the Technician was terrific! I explained the problem and he immediately went up into the attic and had the problem fixed in 15 minutes. He cleaned the work area up after himself and even put the ceiling door back on and cleaned the dirt marks around the edges. Of all the technicians that have came to our house for various problems, Angel was by far the most courteous and efficient of them all. I highly recommend this company. read more

My air conditioning went out according to Murphy's Law. In the afternoon, on a Saturday, and on a holiday weekend with triple digit temperatures. My home warranty company was able to expedite the repair and Complete Comfort Air Conditioning and Heating was the selected vendor. I received a telephone call from the owner, Steven, the same day to confirm the nature of the issue. That alone impressed me so much and I knew I was going to be pleased with their service. Their technician, Edwin, was able to come out early on a Sunday and also provided excellent communication and service. He quickly ascertained the problem and let me know what would be involved. He had the a/c running again and the house cooling down in under an hour. I am very impressed with their service and would recommend them if you like to have good communication and great service, at a reasonable cost. I really thought no one would be able to come out on a three day weekend and my family and I are grateful for the team at Complete Comfort!!!! read more

I have use Comfort Air service since 2007 when I first moved to the Palm Springs. I found them to be an outstanding company, always on time for service and very friendly. they said they would be here between 10 am and noon and showed up at 10 am. Sandy the office manage is just great and easy to talk too. My service guy for the last 3 years has been Paul Mitchell and I cann't say enought good things about him. He is very friendly and tells it in plan english what is going one. He is very professional I have had there service program now since 2007 where they come an inspect my enquiment twice a year, once in the fall and once in the springs and has been keeping my 2002 Carrier unit in tip top condition ever here in the desert. read more

I recently had service from this company and was very impressed with the excellent service.My whole heating panel was broken and Steven came out and knew exactly what to do and replaced it quickly and it works beautifully now .I think this company has really wonderful customer service and expertise. read more

Completely horrible customer service and dishonest manager. Misquoted the price of the freon and then would not honor the price. Lied again when the manager told me it would be 8lbs to fill my system, but the spec says just over 5 pounds....um that's an extra $225. Lied again when manager, Angel, tells me that the service guy tested my system and put pressure gauges on the lines and they don't leak, plus he says the guy put a thermometer on the air and everything is working good - only to call my house and find out the guy is still there and has an hour and a half left to go. Finally, to come home and find 50 handprints on my white ceiling and attic cover and a pile of leftover parts and trash on the floor for my dog to eat. Not professional! Not honest! Horrible rudeness on manager's part when he is challenged by the truth. The tech was very nice and professional, minus the handprints. Manager should be fired. read more