I just had Josh and his crew come out to seal and check the bait Josh had put out 2 weeks. They were very nice and friendly. I had a very good experience with this company and would recommend them to all my clients as did one of my clients whom referred them to me. Tony said he'd be by in a month or so to check things out and make sure everything is still secure. Thank you Guys! read more

I really wanted to write a good review because Josh was very nice the first time he came out, however the follow-up was horrible. Issue was mama raccoon and babies in crawl space needing to be removed. Here is the bottom line of our experience: 1. They set a trap outside animal entry - and after 4 days she still did not go for it. 2. I called and the person answering the phone seemed confused and unable to help. They finally sent someone to close up the trap since they don't work weekends. 3. I called after weekend and they still seemed confused. I asked them reset trap or take more aggressive steps. Finally came back out and installed a One-Way door trap to block out mama from re-entry. 4. Trap was installed over a pipe which wouldn't even allow her to get out! she went nuts for the next 2 nights under my house trying to get out. :( finally making a hole in another one of our vents to escape. 5. Called the office - not responsive and not helpful. At this point I called a new company and hired them. I have had a completely different experience with the new company!! he has been responsive and he was able to get the mama and babies out. I DO NOT recommend Complete Pest. read more

Compliments to the entire Complete Pest Control team. Last week Josh assessed some rodent issues we were having in our new rental. He sent a team the SAME day to clean up and close all of the outdoor entry points. Jaime & Malique were friendly, professional and efficient. Thank you everyone! read more

Horrendous service. Owner and manager are great during the consultation and when they are selling you. Then customer service is basically non-existent and they don't even care about returning phone calls. They come highly recommended on neighborhood boards but sadly, I cannot recommend them. read more

I used them once BIGGEST MISTAKE EVER.. To anyone who is going to think about using them please look at the reviews and use your head. Its a little strange to have 5 stars and 1 stars... As someone who has used this company I can tell you the 1 star reviews really give the right idea of this company... I tried to to warn you! GO ELSEWHERE! read more

Sadly there have been more rodent infestations on the coast where i live and work the past few years, but the great news is Complete Pest Control has come to the residue! I manage properties, and have had to deal with the situation professionally a number of times and recently at my own home. These guys are great, reliable and effective. So glad to have their services available read more

From the first inspection through the final cleanup, the people from Complete Pest Control have been very helpful. Tony and his crew went above and beyond during the cleanup to make sure our home was completely secure from any re-infestation. read more

I called Complete Pest Control to come out for a free estimate, and was pleasantly surprised to find that Josh was punctual, friendly, and seemingly knowledgeable. He made the rounds, which included crawling up into my disgusting, frightening attic, and climbing up on my roof, and then came down to give me the cost breakdown. He wrote down a list of what needed to be sealed off, including 3 dormers, 4 top caps, and an eyelid vent, added in the price of eradication with a 10% discount because I was "cool," and calculated my estimate at $872 ($192 for the eradication and $680 for the sealing/sanitizing/deodorizing). I was a little taken aback, but he told me that just to seal one hole, let alone everything we had on the roof, was usually in the $400 range, so it seemed relatively reasonable to me. Fast forward a week and a half. We were having some construction done in our front yard, and casually asked the guys to take a look at the roof to see if they could do the rodent proofing for less than the $680 that Complete was asking for. Once up there, they were baffled as to why Complete was going to charge to seal off ANY of the roofing vents or caps because they were already sealed by our roofers (and the roof was only a month or so old, so everything was, and still is, perfectly intact). I was livid, but thankful that I'd decided to wait on having Complete come in and do the work, instead of getting suckered by their sales schpiel. Really. They were going to steal almost $700 to "seal" things on my roof that were already fine and dandy, and I now know this because I personally went up there to confirm that everything was sealed up tighter than a virgin on her wedding day. It makes me wonder what they would've spent their time doing while essentially robbing me and pretending to do work. Way to take advantage of your customers, guys. In the end, I called another local pest control company (Palmieri Pest Control, who, by the way, are super knowledgeable about their trade, used traps instead of poison so that the critters wouldn't die in the walls, and have won permanent favor with me [btw, don't believe Complete's song and dance about the rats leaving to die -- they're not that polite and well-behaved, and they're not out there looking for water...]), and with the help of my dear, sweet boyfriend, found and sealed up the REAL entry points, which were nowhere near where Complete said they were. The rats haven't been back since. Well, no... more accurately, the rats have been back because they live in the trees surrounding my property, but they haven't gotten back into the house since, and it cost me less than $10 to seal it up myself. For anyone who insists on calling Complete Pest Control despite adequate warning, I encourage you to get out there with them to inspect what they're inspecting, and to make sure that what they're charging you for actually needs to be done. It seems that a lot of people have had positive experiences with them, and that's probably largely due to how affable and easygoing they are, but I have to wonder how much of the positivity is also based on going into the whole thing completely uninformed, and strictly from an "Aack, they're up there! Icky! Make it go away while I cover my eyes and plug my ears!" perspective. I mean no disrespect to the other Yelpers, but these guys are scheisters, pure and simple. Don't be fooled, or you'll be spending hundreds of dollars on charm, not results. read more

Just beware their estimate was over twice as much as another company. James the owner seemed very responsive at first, if not a little condescending, but when questioned about the fact that his "extermination" process was not successful (I still had mice in my house) he became very rude and defensive to the point of hanging up on me. The only reason I'm giving two stars is because Linda the office manager, was always very pleasant and responsive, and agreed to refund a percentage of my money so that I can now go to a different company to try to get rid of the mice. read more

Definitely would recommend others to look elsewhere. Charges $275 just to put bait in the crawl space and attic. They want another $860 dollars for someone to come out and clean up the dead rat. I just picked it up myself with a shovel. Also if you want to spend more money and light money on fire, $560 is what they are asking for to patch up any potential holes. I hired a contractor to do that on my own for $100 bucks! DEFINITELY GO ELSEWHERE! read more

So I called to make an appointment and was given an appointment more than a week out. I had to rearrange my schedule to be here. I wait for an 11 am appointment. At 11;30 I get a call saying they are going to cancel because the guy HAD A PROBLEM WITH MY STREET!!!! Really???? They did not reschedule. but referred me to Paul's Pest Control, who called back within 10 minutes and will be here tomorrow. read more

I called them about coming to inspect an odor in the house which I suspected was a rodent issue. They said there were very busy and would contact me later. I called the next morning and was told they were still determining availability of the staff for the day. On the afternoon of the third day I still had not received any call back for an update or to schedule an appointment. When people have pest problems, an immediate response is appreciated so I will be going to other services in the future. read more

Don't waste your money or time on these guys. They have no clue what they're doing. We hired them back in November 2012 and Josh came and quoted us $460 to seal up all entry points and $250 to set poison/traps and clean up. On the day that they're supposed to seal up our home, Josh was 2 hours late and showed up by himself without a crew (there were supposed to be 3 guys) because he said they called in sick and he was doing everything himself that day. He took less than 30 minutes to do the work and set the glue traps and poison. They followed up 3-4 more times after and each time, they caught something. Fast forward another 6 months, we thought that everything was fine and then I saw a mouse again in the house. Looking at my calendar, we called them every 1-2 months because we ended up catching something especially from July 2013 - November 2013, they were coming by every 2 weeks. We are still having mouse problems to this day in December 2014. I just caught one last week from an old trap that we had in the kitchen. I'm so mad that this is still not taken care of that I'm in search of a new company who can take care of things for good this time. read more

This company only has one tech!!!!!!!!!!!!!!! OMG we have had ants for 1 week and keep being told tomorrow. Do not give them your business. They are NOT reliable. read more

I actually used Complete Pest for a rat problem in 2008. I called them recently and tried to get them to come back for an inspection. The first appointment I had they did not show. Then it took them canceling on me twice and finally when I had another appointment, after waiting the hour for them to show up, I just left my house. Since they have not returned my call I can only assume they are thoroughly embarrassed by their total lack of customer service. If you have a lot of patience and time to spare, these guys will get rid of your rats. But if you are a working person or someone who values your time, try someone else. read more

We discovered that we had a pest in our closet or walls, this weekend. I believe from the chewing noises that it is a rat. I called a few folks that I also found on YELP..going down the line as it was. (other than Orkin and Clarke both of whom I have tried and dislike) And, thankfully nobody could come today because I found Complete Pest Control. The office manager Sandy is helpful and has a kind voice, she told me that I would receive a call back from a technician within 5 minutes. Sure enough, he called within 5 minutes and Josh was able to make to our home late this afternoon. He did a thorough inspection; crawl space, attic, roof...you name it...and then told me what we have to do to solve our problems. He got to work placing the rat meals around the areas that needed it and he will return in two weeks to make sure the 'visitor' is gone. In the event that he/ they return before then, he told me would come right out. He discovered another problem that is not connected to pest control and gave me the name of a plumber I will be calling tomorrow. Josh was profession, outgoing, informative and helpful. I felt confident about the problem being solved when he left. And, I look forward to using their services for all our pest control needs including wasps in the summer, spiders and that fun stuff. I HIGHLY RECOMMEND Complete Pest Control. And, Josh ROCKS! read more

Not good! Representative arrived over 30 mins late, no update that they were running late. Individual who said he was the owner went under house and then proceeded to walk all over my white carpet, leaving footprints everywhere (he left his booties in the car). I felt he was very unprofessional, trash talking competitors, cocky and super dogmatic. I was disappointed that I waited awhile for this appt and didn't feel like this individual was listening to me. Felt like he had a problem with women. read more

Complete pest control was great. Within two days of calling, the offending rat was caught and the CPC team rat-proofed our house. They found a small opening in our foundation under our deck that we would have never located on our own. A month later, no rats. Could not be more pleased with our experience. In addition, the CPC team that came over were good people. Highly recommended. read more

This company is fantastic - I can't recommend them enough! Professional and super efficient guys instilling complete confidence as they worked. If you have a problem, this would be my go to every time! read more

We've hired this company for two houses we've lived in -- unfortunately, we had the dreaded roof rat problem in both. The guys are thorough, informative, and are very service-oriented. James, the owner, and Josh are especially experienced and will come back out to take care of any ongoing problems for as long as the 2-year contract is in effect. If you have pests of any kind, these are the guys to call. read more

James was true to his word and we still have had no problem with rats over a year later. And the best part is that we have NO smells coming from our attic. Their cleaning completely took away the odors. We did ask them to come out a few times because we thought we smelled something in other parts of the house. Each time, the guy that came out was friendly and helpful. And didn't find any rats! This company is the best. read more

My daughter and myself were getting bitten by an unknown bug. I was referred to CPC by a different pest control company and I'm so glad I was! I first spoke to a receptionist who was very helpful and friendly and she set up a consultation for the following day. He came and was nice and very thorough. He thought it was mites and set up a spray for the house for the next day. We came back and the spray was done and we were home free! read more

My entire experience with Complete Pest Control was 5 Star all around! When I called to make an appointment to get rid of our ant problem, the receptionist was professional and friendly. We set a date for them to come to the house and take care of the ants. The guy who came to the house was on time, matter of fact he was early. The Complete Pest Control truck was in front of the house when I pulled up to my house at 2pm. The reason I was so pleasantly surprised is because with other companies I'd been given windows like 2-4 and had to wait till the end. Not with this stand out company. The guy who took care of the ant problem was knowledgeable and professional, seems to be a theme with Complete Pest Control employees. I have not seen an ant since and am very happy with their level of service. I would absolutely recommend using Complete Pest Control to all my friends and family. read more

If there were 6 stars I would give them 6! Josh was knowledgeable, courteous, friendly, came when he said he would. He took 4 skunks from us, and only got sprayed once. :-) He was very sweet about it all. He left the trap for 4 extra days to be sure we were really done with them, and advised me on how to seal off the area. Could not rate them higher. GREAT JOB!!! read more

ONE OF THE BEST EVER CONTRACTORS I'VE EVER WORKED WITH!!!! We live in Palo Alto and had rats inside our attic and running rampant outside. Over the years, we had used different pest control companies with varied results. We were so happy to find James of Complete Pest Control. James is intelligent, professional, trustworthy, personable and full of integrity. He does excellent work and stands behind it. James was able to diagnose and fix what was going on in a very short amount of time. He knows his stuff and has a good staff. Also, James himself does alot of the work and provides stellar customer service - really the best ever. On another note, we had a general contractor who, along with his subs, was making a lot of dangerous mistakes. The contractor said they cleaned old blown in insulation and replaced it with cotton batting in the attic. Although we had no signs of rats, James came by at my request to do an extra check of the attic for rats since all of the old blown in insulation was supposedly all cleared. While he didn't see any signs of rats (meaning his original work was holding up well, he found huge areas the contractor had not addressed. He told me this and I was able to have the situation rectified - involving electrical and insulation corrections. James SAVED THE DAY! He provides the customer with unsurpassed service. If you have any pest control needs, I would call James right away! read more

We had a rodent problem and Complete Pest Control had come out to take care of the problem. We have balloon framing so bait was not an option. James and Josh were great with surveying our property and making sure traps were set instead of bait. Robert also came out to do follow up check ups to make sure our home was clear of rodents. Good customer service from James, Josh, Rob and Linda in the office. Thank you for making our home rodent free. read more

Living in the hills, it is alawy difficult to "get along" with our fellow critters. I don't mind them scurrying around the creek below our home, but I DEFINITELY don't want them in my nice clean house! Josh and Kyle have done a hurculean job in ridding our rodent-prone house of rats and mice. We thought we had the prolbem fixed and then I saw some evidentce outside and a new small hole the pesky rats had chewed through Kyle promptly came out and screened the hole. Then My son's ceiling had a leak and we had to open it up/. there was a long dead rodent there, but again, Kye guided by the wonderful front office came out removed the rat and then returned to screen a new area we discovered. Kudos!! All with whom I have dealt, are energetic, knowledgable and reliabe. I heartily recommend the whole team!! read more

Update: We had some signs of a rat infestation reappear at our house. They came over, assessed a few things they had missed, and cane back with a crew to make it right. These guys rock. Just hope you never need them! read more

These guys took care of our ant invasion. They were fast, professional and showed up when they said they would. Highly recommended!

This company gave absolutely exemplary service. My terrier found a rat in our house and we isolated it to a bathroom. Within two hours after I called Complete Pest Control, James Fletcher, the owner, was here. In a few minutes, he had captured the animal with a trap. James is amazing: He is really a student of rodents and ways to deal with them. He was efficient, explained carefully what he was doing, and showed me the evidence of rat infestation in my attic and crawl space. He put poisoned bait (which is professional grade compared to the stuff you buy at the market or the hardware store) out and made an appointment to return and check for new droppings in two weeks. Also, the price was very reasonable. I highly recommend James and his company. read more

Do not hesitate to make the call. They are the best. My experience is much like the other 5 star Yelp reviews so I don't have to tell my whole story. But let me just say this-- Rats. We had 'em. We don't have 'em any more. Complete Pest Control is worth every penny for the thorough, professional and efficient job they do. Thanks James and crew!! read more

I called the office at 3pm on a Friday to say there was a bad smell in our garage that I feared might be a dead rat. Within an hour a friendly young man appeared at my door, located the rat, removed it from a not very accessible place, and wished me a good weekend. Because I was still within the 2-year warranty I didn't pay a cent. Doesn't get any better! read more

I learned that there were rodents in our attic as well as openings in our dormers. I was getting the insulation replaced in our attic. I called Complete Pest Control and they were on it immediately. A service gentleman came out to put poison. The rodents ate the poison over the next few days and service gentlemen came to check on the attic. Did not find anything. They came back a few days later to close the opening in our dormers and fix any other possible openings that lead to our attic and crawlspace. They cleaned up the poison, sprayed the attic and crawl space and left a few traps in the event there were any remaining rodents. I then had them come out to clean the attic of the rodent droppings throughout the attic. There were 4 gentlemen that came out and they worked together, were very polite, worked very efficiently, and were overall a pleasure. To me, the 4 gentlemen: Matthew, Alex, Brandon, and Demetrius were very respectful. I also have not witnessed individuals work together while appreciating each other's skills, working as a team, and enjoy what they are doing. I highly recommend Complete Pest Control. read more

I like the professionalism and expertise from them!! On time and follow up really great to remove a rat problem in my attic. James gave me the complete low down and showed me where the varmits were getting in. The set traps, cleaned and sealed. Good business all around. Thanks James!! read more

Definitely will never use this company again. They came over and charged me about $1000 to bait and then "proof" my garage from rodents, plus a 2 year warranty. The warranty is a joke and their work is shabby at best. 6 months later I had rats all over my garage, again!! They took almost 5 weeks to come out after I asked them look at the activity. They came out, baited and then told me I had to wait another 4 weeks for them to return and check the traps. So essentially, there would be a dead rat festering for at least a month and sure enough it happened. The day before they were going to come back and check the traps, they called to reschedule for another two weeks due to a "sick employee". Two weeks to reschedule?!? They then sent a different individual to check the bait, and they had no clue where all the "glue traps" were set, let alone if any rats were still there. Unfortunately, it's a terrible operation this company is running. Time to find a different pest control company. read more

If I were able to rate this company and its owner at ten stars I would do so. We have had from pesky rats to ants and spiders over the past ten plus years and Complete Pest Control is the first and only company that I would call. I have dealt with other companys in the past and have not had the best of outcomes. Their professionalism and prompt response every time is a breath of fresh air these days. I would and have recommended this company to any and all People, Friends and Family on more then one occasion. read more

The team of Jaime, Eric and Malik finished up a rat extermination job for me today. Josh had been here 2 weeks ago to bait my attic and crawl space. Today they determined that the rats were gone so they cleaned the spaces, sealed access points, replaced ruined insulation and deodorized. They also removed several dead "visitors" from the crawl space and my back patio. I've used Complete Pest Control before (most recently 7 years ago) and I've been very happy with their work. (A new roof last year seems to have been the culprit in re-opening access they had sealed.) The only thing I had to do later was to vacuum some of the (pretty minimal) debris they tracked in. Not a real problem. They give a 2 year warranty which they've honored with no problem in the past. I recommend these folks. read more

It is difficult to find rat exterminators and nearly impossible to find those who will do clean-up. James and his crew are knowledgeable,thorough,and super hard-working. They have an up-beat "can do" attitude. My house had an enormous rat problem and it was taken care of quickly and with care. They were very complete even to the point of doing "extra" work like removing cobwebs and stored items in my garage which was just goodness on their part. My thanks to James,Rob,Chris and Josh(the "Regulars") and to Ray and the two Adams, who came along to help. read more

About 6 weeks ago I heard scratching and little footsteps in the attic. After looking through the Yelp reviews in my area, I called Complete Pest Control as they had 5 star ratings with really terrific reviews. I am REALLY glad I did. I first talked with Josh, who is the manager. He set up an appointment for that very afternoon. The technician who came to the house was Kyle, a knowledgeable young man who really knows his trade, is passionate about his work and even has a biology background. The man knows his rodents! Kyle scoured my attic, crawl space and my backyard shed. He immediately found the evidence we were looking for. Kyle explained the baiting process, how it was safe for use around household pets, and how this particular bait worked (the rats don't die in your house apparently). The price was fair. Kyle also explained how he and the Complete Pest Control team would come back in two weeks to do a follow-up and recommend other steps to block access to the home so the problems would not repeat. And he explained about their warranty. Well, today was the two week follow-up. I have not heard any attic footsteps since the bait was left. A team of four professionals from Complete Pest Control came today: Josh (Manager), Kyle, Robert and Tommy. They inspected the attic and crawl space to find some of the bait had been eaten. They once again inspected for evidence of nesting in the attic and crawl space. The real trouble spot was my backyard shed. It's an area where I store things and don't often go in. Well, a rat family (Norway rats) had made a big nest in there and were still there. The team caught the rats (mother and 2 babys), then cleaned out and deoderized the shed. They also plugged suspect areas in my house walls and roof where pests might gain access the house. These guys are professional. They a nice people too. And they are coming back in two more weeks to check and see if everything is ok, and check to see if there are any new signs of rodents. Quality work, on-time appointments and a fair price. Plus, a 2 year warranty. I'm a fan. read more

We live in a nice home in a wonderful neighborhood in Foster City that has had a rodent problem. The technicians that serviced our home for this issue were courteous, knowledgable & efficient. I would highly recommend this company. Although I hope it won't be necessary, if needed, I would not hesitate to contact Complete Pest Control again. read more