It's been over a year now since my initial install and I want to 1) update on the quality of the…read moreproduct, and 2) update on the service the Hicks team has provided. First off: we love our custom door, it continues to be a highlight of our home (super important making a great impression as people enter). It swings easily and is super stable. Recently the bolt holding the door frame to the wall came loose (likely from a mix of daily use and our shifting soils here in San Clemente). Not entirely surprising that there'd be some "settling in" given that it's a fairly massive completely custom door - but still, it had been over a year since the Hicks team finished the job. I emailed and asked: is this sort of thing covered? Well... Myke came out personally and spent the better part of two hours fixing the issue - not only thoroughly reinforcing the door frame but also upgrading the other side of the frame with a new customer stopper to increase security but also improve the operation of the door. It's been almost 18 months since install and Myke came out free of charge. Went well above and beyond and shook my hand and wished me well. If you think "good people doing good work" is hard to find... I hope you find this review, and give Myke Hicks a call.

Good finished work, but this experience changed my opinion significantly…read more TL;DR: I previously gave Hicks 5 stars after our first project, and they still feature that review on their website. We hired them again and have now spent tens of thousands of dollars with them. Both pergolas look very good. On this second project, Hicks chose to handle an unexpected sprinkler conflict rather than have me bring someone else in, the repair failed, and it appears they never performed the basic test to make sure it worked. When I raised it, the owner became hostile, insulted me, and hung up on me. I later gave Hicks a written opportunity to inspect or fix it before anyone else touched the repair and received no response. That experience changed my opinion of the company significantly. I hired Hicks again because our first project had been a genuinely good experience. Across both jobs we had worked through material and scheduling delays, possible conflicts with power lines and solar panels, and changes involving the patio flooring without major problems. Both finished pergolas look very good. The sprinkler issue came up immediately before excavation. Nothing in the estimate or our earlier discussions gave me reason to think the footings would extend outside the existing concrete patio and into the grass. I first realized that when I saw the red excavation markings and noticed they conflicted with a sprinkler head and the line serving other heads. I raised it immediately. Since the contract says Hicks is not responsible for sprinkler routes, placement, or repairs, I specifically offered to coordinate and pay for someone else to handle it. Hicks told me that was unnecessary, that they had the fittings they needed, and that their crew would cut, move, and reconnect the line. I took that as a professional courtesy and relied on what they told me. While they were excavating, I also offered to turn the sprinkler zone on remotely from my phone so they could test the repair. They did not take me up on it. Since the system is easy to activate in person, I assumed they would simply test it themselves. Project delays had compressed the schedule, and we were rushing to finish the walkthrough and final payment before I left on a business trip the next day. We carefully checked the pergola itself, which looked good, but forgot the sprinklers. A day or two later, while traveling, I realized we had missed that check. I activated the zone remotely and could see through my backyard camera that something looked wrong. Rather than bother Hicks based only on a remote view, I waited until I got home to verify it. Several heads that were clearly working immediately before excavation no longer worked, and a substantial amount of water was leaking beside the new installation. The zone was effectively unusable for around two weeks, and parts of the lawn it normally waters developed obvious dead and brown patches. Hicks later acknowledged in writing that "a fitting must've came loose" and that perhaps there had not been enough glue. The repair itself is not what turned this into such a big issue for me. The way it was handled did. During about a five-minute phone call, the owner got heated and defensive, used foul language, called me names, spoke disrespectfully, and hung up on me. He later told me that I "don't know how this works" and that he was not going to read my written explanation. This was completely unlike anything I had experienced with Hicks before. After that, I sent a written notice giving Hicks an opportunity to inspect or arrange to fix the problem before anyone else touched it. I got no response. After the deadline passed, I had the area excavated and repaired. The sprinkler pipe was physically separated at a connection in the area of the leak, which I documented with photos. The system is now working again. What bothers me most is that Hicks chose to take on the sprinkler work, apparently did not do the most basic test afterward, and then treated me this way when I raised the problem. That is especially disappointing because they previously handled a warranty issue very well. A few months after our first pergola was installed, the integrated lighting controller failed after apparently getting water in it. Hicks came back promptly and fixed it at no charge, which increased my confidence in using them again. Both pergolas look very good and Hicks deserves credit for that. But part of hiring a contractor is trusting how they handle problems after final payment. After this experience, I no longer feel comfortable recommending Hicks, I am concerned about relying on them for future warranty work, and I would not hire them again unless this is made right. That is why I am updating my previous 5-star review to 2 stars. I will update this review again if and when the situation is resolved. EDIT: Not a warranty claim. I offered to hire a pro; Hicks chose to do the repair, so they still had to use reasonable care.

Unfortunately I couldn't use this company for what I needed. Connor did arrive for the estimate on…read moretime( early in fact). I appreciated his honesty explaining what needed to be done. Connor is very knowledgeable and a really nice guy!! He was willing to go to Home Depot to get a 4 x4 to shore up my patio for a temporary fix!! I wish we could have had him rebuild our patio(s) but we decided but we decided to use different materials Connor doesn't offer.

I called Connor for an inspection on a home I am buying. He came within an hour, inspected…read morethoroughly, and spent time with me explaining and educating. Turned out no repairs were needed. He could have recommended work and I would have believed, but Connor said the deck had plenty of life left in it. Better service than I could have asked for.

Fast and professional .. no hassle and smooth conduct of operations.. done in no time at all…read more. looks clean and no mess left behind.. HIGHLY RECOMMEND shower door masters for your next shower door service or any other glass work. You can always contact them for better prices and they are great in the market with competitive pricing

We hired SDM to do indoor glass rails and our shower door. Throughout the process this company and…read moreits team were friendly and professional, and always cleaned up after themselves. When our rails were "done" we realized they were the wrong color from what we had in mind. This was due to miscommunication between us and shower door masters. We eventually worked it out and they corrected the colors, ordered new parts, and even welded part of the cap rails. When problems arose, they didn't take shortcuts just to get the job done, which I appreciate. SDM takes responsibility for their work and most importantly they are trustworthy. Now my wife is happy and I don't have to sleep outside for botching up the remodel.

What an amazing contractor. I'm blown away. Brian came over to the house several times to assist us…read morein the design since we were, admittedly, all over the map. His experience and know-how contributed to the success. He's a really good designer so if you hire him, don't be afraid to tap this skill. On the installation day, his guys arrived on time and ready to work. I was expecting a full week and they got it all done in about 2.5 days. They cleaned up at the end of each day and we never lost the use of the staircase which was a total bonus given: kids, dogs etc... Just a great experience and well within our budget. I can't say enough good things about Brian and his crew. True Craftsmen and very nice guys. If you need stairs or a refresh, he's your guy!

Never received a quote or a call back after I send the pictures of the stairs/ spindles I needed…read morereplaced

Tim. I am completely satisfied with the service you provided. The furniture looks brand new and it…read moreis actually nearly 25 years old. Thank you. Your delivery workers handled the furniture carefully and were very courteous to us. Thanks again. I will definitely use your service when needed and will recommend you to any friends looking for a Teak Master. PC

The team arrived on time, finished the job in two days, and left our deck looking beautiful!read more

Terry Akins from Country Fence is very nice and easy to work with. I was looking for a fence that…read morehas embossing on it and I searched the internet high and low, and Country Estate Fence is the only company that offers this option. Terry worked with me tireless when my neighbor kept on changing their demands. Terry also showed up everyday during the installation and the crew always cleaned up before they leave. A great company to work with.

Dealt with Luis from Country fence. One of the most professional and responsive agents I dealt…read morewith. Very knowledgeable from start to finish. We discussed several color options to go with our backyard and height lengths not just for looks but also privacy. Throughout the process he is easily reachable, will do his best to accommodate situational changes and did their best to move me up the install since we were also dealing with the city inspector's schedule. He even suggestedI consider a shorter side wall between the neighbors to save on cost compared to the 6 foot ones we had them install that is rowed up the hill. I already had to call Luis for a warranty fix and he came within 2 weeks to replace the part. They will get the job done for your fencing needs.

We had a great experience working with JG Decor on our home renovation. We spoke with multiple…read morecontractors, but Andrew was the best. They completely redid our home including a kitchen remodel, new floors, fireplace renovation, and bathroom remodels. We are very happy with how everything looks and it came out beautiful. Andrew was great at communicating. He answered our questions promptly and frequently checked in on the house. We were impressed with his timeliness as the project was completed according to schedule.

Andrew and his team are the BEST! I got 4 bids, and Andrew not only came in at the lowest price but…read morealso offered the best service. His communication and response times were top-notch, which to me is extremely important! I cannot recommend them enough and will be using them for any needs I have in the future. He did our master bath but we were so happy with the work we ended up doing our kitchen countertops/sink as well!