Been coming here for years! Just got my oil changed, always great service. Bryan was very helpful…read moreand explained how to care for my new car I'm bringing here. Locally owned, not corporate! Make sure to come here

bunch of trainees they forgot to screw back on one end of my cars underbody shield and caused…read morecaused it to hang and scrape on the road when going on high speeds. Have To replace the whole thing and they of course refused to acknowledge any wrong doing on their part

We were really happy with the customer service and the fact that our repairs were kept well under…read morethe budget we provided. The only downside was that they didn't see the oil change sticker on the front of our glove box (we had oil changed Just over a month ago at a different business). The other business also screwed up on what they did and it was found when we took car in for repairs. We didn't know that they did an oil change until we got home and were looking at the final invoice. In any event, we will go to Automotive Experts for all future lube and oil changes and other needed repairs/service.

I love this shop! The place is clean, the people are nice, and I feel like they really care and…read morereally listen. They even went above and beyond by sending pictures of a few things that they found that needed repairs. They really built trust with me quickly. A few years ago we had to move to Washington due being relocated due to work. I've had my SUV for 22 years, it's in good condition and runs well. On this model the vacuum hose can get knocked out of place easily which can cause air to blow on my feet constantly which drives me nuts. Usually I have had to take more time off work to go in and get this fixed because they did not listen to me when I explained about the hose during the initial drop off, but THEY listened and I got it back without any problems at all. They were also able to get me in the next week to fix those other items, one of which was a big repair. I never felt overcharged either as my services ended up being a little less than the estimate. I'm really happy that I found such a great place because even though my SUV is pretty old at this point, I really love it and want to keep it running as long as possible. I'm excited about getting all the new tech perks that come with a new vehicle, but this is my first vehicle that I bought for me, and I still love it and am not ready to let go just yet, and with this place, I know we're in good hands.

Ron is very honest and a great mechanic. I would recommend him any day. He is also very thorough…read moreand timely.

Ron is honest, fair, and has served me well for years, a rare find in this industry. - Laudiread more

Excellent customer service and attention to quality. John was very helpful in diagnosing my rear…read morebrake issue which led to timely/quick repair - and for a better cost than other surrounding businesses. Also the crew there are close-knit in what seems to be a fun yet focused environment.

Where do I begin. Not only did Jiffy Lube Covington cause damage to my car that I then had to get…read morefixed at the dealership, but the store manager, I believe his name is Darrell, was completely unprofessional and rude and lied to me on several occasions. I would absolutely not recommend bringing your car here unless you want damage caused to it. Will never go back.

My daughter & I went in for an oil change and asked the guy if they could replace our headlight…read morebulb also -as we had just bought it. They said of course. Turns out they had to take the battery out to do it. A bolt broke on the battery holder. It must have taken them 40 minutes to remove the bolt and the battery to get to the headlight so they could replace the bulb. Then they had to figure out how to secure the battery in a holder that had a broken bolt. They were absolutely awesome and patient. They did a fantastic job and we were not even charged nearly enough for all the work they did. They've made a customer for life.

We stopped in for an oil change before driving cross country. All the staff were friendly. Choosing…read morewhat service we wanted was quick and we knew how much it would cost up front. They even pointed us in the direction of a restaurant where we could get a meal while they worked.

Made an online appointment for an oil change. We've used Firestone in two other states for…read moremaintenance on the vehicle and all the records are available in their system. We parked in the lot by the bay doors and checked in with the service underwriter. He verified some info, asked if we were going to wait. When we said we would get some lunch and return he made a few suggestions of restaurants in walking distance. Very cordial and friendly. After we returned the vehicle was on the lift and we had a seat in their waiting area. We chatted a bit more with the staff who made some recommendations of things to do in the area. These guys were really great. There are many bays in this building. The waiting area is pretty small compared to the number of bays so I guess most people do not wait. There are many dining and shopping options within walking distance. The mechanic seems very knowledgable, made some recommendations, finished up and we were out in fairly good time. We would definitely return to this location when in the area again.

So update from my previous review. It turns out they totally misdiagnosed the problem with my…read moreOdyssey and it was oil leak due to piston ring deterioration that would have been covered under Honda's extended warranty. I found that out from a different repair shop in town. So I was correct in my assumption that they are incompetent in their work. Firestone stole $2,000 from me and does not have the integrity to make it right. This was confirmed yet again this afternoon when I took my Honda CRV back in because of a problem that developed in my fan immediately after they "repaired" my air conditioning. (When I turn the fan on high, it makes a loud laboring noise). I hoped again Firestone would fix that issue under their warranty, but again they told me this was completely unrelated to their work and wanted to charge me $400 to replace the fan blower motor. I told them no, and just took my car back. I will never set foot in ANY Firestone/Bridgestone shop again. They are liars, fraudsters, and incompetent.

horrible establishment. most unprofessional children I've ever had under the hood of my car…read more one of them dropped a bag of cocaine in my car while vacuuming.

Today was my first time visiting a Grease Monkey location. These guys did a great job, were…read moreefficient, knowledgeable, helpful and very pleasant. I'm glad I stopped in to this location and will be back again. I had to laugh when one of the men presented my FILTHY interior air filter.... And I mean FILTHY.... and he asked in a very non-biased way, 'Would you like this changed out today?' Of course!

If I could give this place a "0" I would!…read more I can not believe the customer service here, from the owner, of all people. I called to get the "Call to get a FREE oil change!" offer that I just found on their page. The owner said, "I have too look at that, my wife does all that stuff". He said, he would "call (me) right back." 15 min go by. I have things to do. As we all do. I decided to call him back to see if he'd "honor it?" HE LITERALLY STARTED YELLING AT ME AND CUSSING AT ME. I told him, "I am all about customer service and write my reviews mainly based on customer service and I do not appreciate how you're talking too me." Click. I hung up, because I was frazzled and in disbelief that that this guy was LITERALLY yelling at me! He then calls me back and says, "The free oil change is with any auto repair!" Again, yelling at me. I was in shock. I exclaimed, "I still can't believe how you are talking too me?!" He then keeps going and says, "NO, I CANT BELIEVE HOW YOU ARE TALKING TO ME! NOTHING IS FREE LITTLE GIRL, IF YOU WANT FREE, GO GET YOUR FOOD STAMPS...I HAVE YOUR NUMBER IF YOU WRITE A BAD REVIEW ON YELP I WILL F****** SUE YOU!!" FYI Mr. Ron: There are many lawyers in my family, good luck trying. Just so you know Mr. Ron, I was going to come down there to get my oil changed even if you said, 'it was a mistake on the Yelp page'- simply based on your good reviews- but because you treated me like CRAP, I MUST let others know how COMPLETELY UNPROFESSIONAL and RUDE you are.

I've been taking my cars to Ron for years now. From Ford to BMW. I took my BMW M5 to the dealer for…read morean oil leak which I suspected was from a bad oil cooler, it took them 3 days to diagnose and charged me $120 for the diagnostics and quoted me $2500 + tax to repair. I then took it to Ron and within hours got me a quote for the repair which was 1/2 of what the dealer was charging. And Ron only uses quality oem or better parts. Got the car back within promised time and saved me a lot of money. I highly recommend Ron's Automotive.

Really disappointed overall. I found a groupon for an alignment which was the most cost effective…read moreone around, called and spoke to a nice gentleman who told me to call back later this afternoon to see if they could squeeze me in. Last car they accept is at 4:30pm and they close at 6p. I called multiple times between 2-3pm and was disconnected/hung up on. Never found a human on the phone and since I was nearby I decided to drive in and see if I could do a walk-in appt. I arrived at 3:45pm! The guy at the desk was part of the other shop to the left, and told me the lady for my shop would be back in 30 minutes and she would help me then. Not sure how they can run services when phones are down / front desk person is gone for 1.5 hours or more. I left after 15 min more of waiting in person, and am taking my business elsewhere.

Helpful and friendly staff, girl working behind the desk is super knowledgeable and has a great…read morework ethic. Tires Now has great prices (beat Costco and everyone else) and quick work. I had a terrible experience trying to call around and find tires in off-set sizes for my 350Z. Not only did Tires Now have what I needed, I only to wait 1 day for them to arrive and then the install happened same day and in less than an hour. I recommend them to everyone and we are so lucky to have one in WA state. Thank you Tires Now!